Recently had a very short notice need to move my ageing Podenco from Uk to UAE. A little bit of research showed only one choice from the start. From the first Email to Ted being collected... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My mum moved from Brazil to the UK with her two cats, and Jodie was incredibly helpful from day one. I connected her with the company assisting us in Brazil, and the entire process was transparent... Näytä lisää
Ailise and Chris made the process of shipping our VERY large dog from the UK to the USA, easy, quick, and efficient. At no point was I left wondering how to do something, what to do next, or what step... Näytä lisää
Airpets were great to deal with. Sophie had a lot to deal with once the war in the Middle East began. She found my cats a safe alternative route via the US back to Australia. She arranged with other p... Näytä lisää
Yrityksen tiedot
- Lemmikkieläinten kuljetuspalvelu
- Lentoyhtiön lipputoimisto
- Eläinpelastus
- Eläinlääkäripäivystys
- Huolintapalvelu
Yrityksen kirjoittama
Established at London Heathrow airport 1966, Airpets quickly grew to become the UK's leading pet travel agency. Over fifty years later, Airpets remains a family run buisness ...
Airpets - First Class Pet Travel
Yrityksen kirjoittama
- A family run business since 1966
- 🐾 Pet Travel 🛫 International air travel pet bookings 🚚 Road Transport 🏩 Heathrow Animal Travel Lounge & U.K. quarantine facility
Yhteystiedot
Spout Lane North, TW19 6BW, Heathrow, Yhdistynyt kuningaskunta
- 0800371554
- info@airpets.com
- airpets.com
4,9
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Great Service
Sophie and the team at AirPets were amazing at assisting the relocation of my dog Betsy. While stressful you can be confident your pet is in safe hands, my dog is very happy to be reunited with my family. Highly recommend.
29. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Hi Mike,
Thank you for your kind words and recommendation! We're so pleased to hear that Betsy's relocation went smoothly and that she's now happily reunited with your family.
Sophie and the whole team truly appreciate your trust — we understand how stressful the process can be, and it's always our goal to make it as safe and reassuring as possible for both pets and their people.
Wishing you and Betsy all the best in this next chapter!
Warm regards,
The Airpets Team 🐾
Great service
Great service, really helpful throughout. I particularly appreciated the regular updates and photos. Really helped reduce stress during a very stressful time. Great team here who seem to really understand and care.
23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Thank you so much for your lovely feedback! We're really glad to hear that the regular updates and photos helped ease your stress — we know how important peace of mind is when your pet is on the move.
It means a lot to us to know that you felt supported throughout the process. Our team truly cares about every animal we look after, and your kind words are a wonderful reminder of why we do what we do.
Thank you again for choosing Airpets — we wish you and your pet all the best!
Warm regards,
The Airpets Team 🐾
Cannot recommend enough!
Lauren at Airpets was just super in transporting Chico, our pom, from UK to Singapore. The entire team was very responsive, diligent and welcoming to even the tiniest questions & requests. Cannot recommend enough!
19. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Hi Jungwoo,
Thank you so much for your kind words! We're thrilled to hear that Chico's journey to Singapore went smoothly and that Lauren and the team were able to support you every step of the way.
We understand how many details go into a big move like this, and we’re so glad our responsiveness and care made a difference. Your trust means a lot to us, and we’ll be sure to pass on your lovely feedback to Lauren — she’ll be delighted!
Wishing you and Chico all the best in your new adventure abroad!
Warm regards,
The Airpets Team 🐾
responsive and reassuring
Sophie was very responsive to all the questions and hitches that cropped up.
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Hi Catherine,
Thank you for your feedback! We're so pleased to hear that Sophie was responsive and able to support you through any questions or unexpected bumps along the way.
We know how important it is to have someone reliable during the relocation process, and we’re glad Sophie could be that support for you.
Warm regards,
The Airpets Team 🐾
Seamless, caring service from start to finish
We used Airpets to move our cat, Pepper, and dog, Ray, from the UK to Western Australia, and the experience was outstanding. From the first enquiry through to their safe arrival, Sophie kept us fully informed and took the stress out of a complicated process.
Partway through the paperwork we hit a snag with Pepper’s RNAT declaration—the lab receipt date was missing. Sophie immediately stepped in, chased the laboratory, and resolved the issue without us having to lift a finger. That kind of proactive problem-solving made all the difference.
On travel day the animals were collected on time, their crates were labelled and prepared exactly as promised, and Sophie updated us the moment they were checked in and again after they landed. She even followed up after arrival to make sure they were settling into quarantine.
It’s obvious Airpets genuinely cares about the welfare of the animals they transport. Pepper and Ray both arrived healthy and calm, and that peace of mind was priceless. I wouldn’t hesitate to recommend Airpets to anyone relocating their pets overseas. A five-star service all round.
13. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Hi Stephanie,
Thank you so much for your detailed and heartfelt review — it truly means a lot to us.
We’re absolutely delighted to hear that your experience relocating Pepper and Ray to Western Australia was a smooth and reassuring one. Sophie will be thrilled to know her proactive support made such a positive impact, especially during a complex process like pet export and quarantine requirements.
At Airpets, we know how much your pets mean to you, and it’s our mission to treat every animal as if they were our own. Hearing that Pepper and Ray arrived healthy, calm, and well cared for is the best outcome we could hope for.
Thank you again for placing your trust in us and for your generous recommendation. Wishing you, Pepper, and Ray all the best as you settle into your new life in Australia!
Warm regards,
The Airpets Team 🐾
Thanks Lauren at Airpets
Thanks Lauren at Airpets, we had to get one of our pups from the UK to Namibia, we could not have done it without all her and Airpets experience and great attitude for a challenging and time pressured move, the pup arrived in excellent condition and everything went smoothly as we had to move the pup before she was 12 weeks to mitigate the rabies requirement. I have just recommended them to another person looking at sending a pup from the UK to SA. Good value for money, almost impossible to do this without their help.
12. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Dear William,
Thank you so much for your wonderful feedback! We’re delighted to hear that Lauren and the Airpets team were able to support you through such a challenging and time-sensitive move.
It’s great to know your pup arrived safe and sound, and that our experience helped make the process smoother, especially with the important rabies requirements. Your recommendation means a lot to us — thank you for spreading the word!
We wish you and your pup all the best in Namibia and are always here if you need us again.
Warm regards,
The Airpets Team 🐾
Sophie and the Team at Airpets were…
Sophie and the Team at Airpets were amazing throughout the entire process of moving our beloved dog to Australia.
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Hi Elizabeth,
Thank you so much for your kind words! Sophie and the entire Airpets team are thrilled to have been part of your dog’s journey to Australia. We’re delighted to hear you felt supported throughout the process.
Wishing you and your furry friend all the best in this exciting new chapter!
Warm regards,
The Airpets Team 🐾
A huge thank you to Lauren / Airpets!!!
I brought my cat from the UK to New Zealand, flying first from London to Singapore, then on to Auckland. From the very beginning, Lauren at Airpets was incredibly supportive. She prepared all the necessary documents and paperwork perfectly and with no mistakes. Whatever I asked, she responded immediately, her communication was simply excellent. In a process like this, I believe clear and responsive communication is absolutely essential, especially because I was extremely anxious about my cat and had so many questions. Lauren answered each of them promptly, with great patience and empathy. She made sure I understood every single step from start to finish, which really helped ease my worries.
I was actually on the same plane as my cat; he was travelling in the cargo section. At one point during the stopover in Singapore, I panicked because I wasn’t sure if he had been loaded onto the second flight. Even then, mid-air and mid-stress, I emailed Lauren, and she replied! That moment alone speaks volumes about her dedication and support.
The collection process of my cat from home in the UK also went very smoothly. The driver arrived right on time, was very friendly and professional, and communicated clearly throughout. I received many updates and photos of my cat.
In the end, my cat arrived safely in Auckland, and I couldn’t be more grateful. I had an amazing experience with Airpets UK, and I would wholeheartedly recommend them to anyone needing pet relocation services.
Thank you, Airpets team!!❤️😊😊😊😊
3. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Hi Cigdem,
We’re truly touched by your words and so pleased that Lauren and the entire Airpets team could provide the support, clear communication, and care you needed during such an important journey for you and Tirmik. We understand how stressful pet relocation can be, especially when you’re traveling alongside your furry friend, and it means a lot to us to hear that our dedication helped ease your worries.
We’ll be sure to pass on your thanks to Lauren and the driver — they’ll be thrilled to know they made such a positive impact. Your recommendation is the highest compliment we could receive, and we’re so happy Tirmik arrived safely in Auckland.
Wishing you and Tirmik all the best in your new home! 🐾✈️
– The Airpets Team
Brilliant! Thank you Charlotte / Airpets
Smooth transition of our 4 dogs from Qatar to UK. Communication was fab from Charlotte Seaman. Reassured us the whole time that our babies were safe and well. Thank you Charlotte. Definitely recommend 💯
30. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Hi Karen,
We’re delighted to hear that Charlotte provided excellent communication and reassurance throughout your dogs’ journey from Qatar to the UK. Keeping your fur babies safe and cared for is our top priority, and it’s fantastic to know you felt supported every step of the way.
Thanks for the recommendation — we really appreciate it! 🐶🐾
- The Airpets Team
Exporting dog Uk to Australia
Sophie at airports was amazing throughout the entire process of getting our dog (Riley) to Australia. The whole process was made stress free and efficient starting months before his first flight. We even received photos of Riley at the airpets site playing before his flight! Sophie kept us up to date during all stages and even introduced us and sent all Riley’s info to JetPets who flew him from Melbourne to Perth.
9. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Hi Will,
We’re thrilled to hear that Sophie and the entire Airpets team made Riley’s journey to Australia stress-free and smooth. It’s wonderful that you enjoyed the updates and photos — we know how important it is to stay connected with your furry friend during the process. We’re also glad Sophie could coordinate seamlessly with JetPets to ensure Riley’s safe flight within Australia.
Wishing you and Riley many happy adventures ahead! 🐾✈️
– The Airpets Team
Exporting a pet dog
Airpets were excellent throughout the process of us taking our dog to the Caribbean. Very clear comms at every stage, friendly staff, very good and clean facilities and good follow up after the flight over. They also helped navigate the various form filling elements and chased the overseas brokers when needed.
17. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Hi Simon,
We're thrilled to hear that you had a smooth experience with Airpets while relocating your dog to the Caribbean. Our team takes great pride in providing clear communication, clean and comfortable facilities, and ongoing support every step of the way — so it's wonderful to know that came through.
Wishing you and Cooper all the best in your new home! 🐾🌴
– The Airpets Team
Jake and everybody at Airpets service…
Jake and everybody at Airpets service was absolutely superb. Living in Dubai we wanted to relocate our Olde Tyme Bulldog puppy in a safe and caring way. She started her journey leaving Surrey, transit through Amsterdam and arrived in Dubai. When she arrived, she was calm and bright, so pleased to see us and we are already enjoying our time together. I would recommend Airpets to anyone who loves their dog, they are top class.
15. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Hi Karl,
We're absolutely delighted to hear that your puppy arrived in Dubai safe, calm, and happy — that’s exactly the outcome we aim for! Jake and the rest of the team will be thrilled to know their care and dedication made such a difference during her journey to her new home.
It means the world to us to be trusted with such a special part of your family, and your recommendation truly means a lot. Wishing you and your lovely Olde Tyme Bulldog many happy moments together in Dubai! 🐶✈️🌟
– The Airpets Team
Thank You to the AirPets UK Team
A huge thank you to Emma, Lee, Charlotte, and the entire AirPets UK team for all of their hard work in helping us ship our cats and dog to the UK. They were communicative, compassionate, and put my mind at ease with regards to our pets’ well-being after the long trip. Our animals arrived safely and on-time and we would not hesitate to use AirPets again.
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Hi Ash,
We're so pleased to hear that your pets arrived safely and on time — and that our team helped make the process smooth and reassuring for you. We understand how stressful long journeys can be for both pets and their humans, so it’s wonderful to know we could help ease your mind throughout.
Your feedback means a great deal to us, and we’d be honoured to help again if you ever need our services in the future. Wishing you and your family all the best in the UK! 🐾
– The Airpets Team
Very glad that we chose Airpets!
Very glad that we chose Airpets to bring our dog Linus into the UK! They handled all the Logistics and also gave us frequent updates so we knew he was well taken care of. I would highly recommend their services to anyone needing to move a pet to the UK!
3. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
We’re so glad to hear that Linus arrived safely and that you felt supported and informed throughout the process. Our team takes great pride in handling all the logistics and making sure pets are cared for like family — so your feedback means a lot to us.
Thank you again for the recommendation, and we wish you and Linus all the best as you settle into life in the UK! 🐶
– The Airpets Team
Exceptional full service pet relocation
Airpets were outstanding in our move from the UK to the USA and provided much better service and a better price than the company we used to make to the UK the UK 3 years ago. Trying to organize an international move with two small children when both you and your partner work full time is very stressful and Airpets took a huge burden for us. They arranged all paperwork, handled flights, even picked our large dog up from our house. I highly recommend their full service package. Lauren and the team are excellent!
12. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Dear Eric,
Thank you so much for your wonderful review! We're absolutely delighted to hear that your experience with Airpets exceeded expectations, especially during such a busy and stressful time for your family.
Moving internationally is no small feat—let alone with two young children and a large dog in tow—so it means a lot to know we were able to lift some of that burden and make the process smoother for you. Lauren and the team will be thrilled to hear your kind words!
We're grateful for your recommendation and hope you’re all settling in well in the USA. If you ever need us again in the future, we’ll be here to help.
Warm regards,
The Airpets Team
A huge thank you to Sophie!
A huge thank you to Sophie who made this move so easy! Sophie helped us get our two kitties from the UK to Australia. She answered each and every question that I threw at her and is incredibly knowledgeable about the whole process. Sophie also helped us by organising their travel with Jet Pets once they arrived in Australia to get from quarantine to their final home. I honestly cannot fault their service and Sophie really did make this, usually the most difficult part so easy keeping our two girls safe in the process. Thank you again!!
15. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Dear Maria,
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that Sophie was able to support you so thoroughly throughout your move from the UK to Australia!
Moving pets to Australia is complex, and it's wonderful to know that Sophie’s expertise and care helped make it all feel manageable—and most importantly, kept your two kitties safe and comfortable every step of the way. She’ll be so pleased to hear your feedback.
We hope your girls are settling into their new home and surroundings beautifully. If you ever need assistance in the future, we’d be honoured to help again.
Warmest wishes,
The Airpets Team
Sophie and Chloe are an absolute asset…
Sophie and Chloe are an absolute asset to Airpets and I hope senior management take note of how brilliantly they represent the business. We relocated our daschund Frank from the UK to Australia - nothing was ever to much to ask and with the amount paper work required you need someone who is diligent and an expert in their field. Sophie/Chloe thank you - Frank's enjoying the Australian life - he's had his first pupachino on the beach.
15. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Dear Daniel,
Thank you so much for your heartfelt review! We’re absolutely delighted to hear that Sophie made a great impression with her involvement on Frank's move. We will also pass on your gratitude for Chloe who works at our partners Jetpets Australia.
It’s wonderful to hear that Frank is settling in so well—his first pupachino on the beach sounds like the perfect start to Aussie life!
Thanks again for choosing Airpets, and we wish you and Frank many more beachside adventures ahead.
Warm regards,
The Airpets Team
Excellent service; happy dog
Excellent service throughout the process and our dog arrived quickly, happily and healthily. Charlotte went above and beyond to work with our agent in Indonesia to make the process as smooth as possible.
12. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Hi Robyn, Thank you so much for your kind words! We're thrilled to hear that your dog arrived safely and happily. It was a pleasure working with your agent in Indonesia, and we're especially glad Charlotte could help make everything smooth and stress-free for you. Wishing you and your pup many happy moments together!
Warm regards,
Airpets
Wonderful customer service
Wonderful customer service, fast turnaround on emails, and knowledgeable, helpful staff. We relocated from the USA to the UK and moving our 3 year old dog Henry was incredibly stressful for us, but was handled smoothly and safely by Airpets. We had delays, cancelled flights, and import certificate issues but Emma and Kerrie-Ann handled everything perfectly. I literally cannot think of any issues or negatives!!
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Hi Anthony,
Thank you so much for your amazing feedback! We're delighted to hear that Henry's move from the USA to the UK went smoothly, despite the challenges along the way. Emma and Kerrie-Ann will be so pleased to know their support made a difference during such a stressful time. It means the world to us to know you felt supported and confident throughout the process. Wishing you and Henry all the best in your new home!
Warm regards,
Airpets
A massive thank you to Airpets
A massive thank you to Airpets, especially Sophie for arranging everything in getting our little girl (British short hair) from the UK all the way to Australia.
From the very start, nothing was to much or too difficult, despite us having to go through the process twice. Sophie was always on hand to answer my constant emails - great customer service and communication throughout.
If you're looking to export your beloved pets, look no further !
9. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airpets
Hi Sharon, Thank you so much for your lovely review! We're absolutely delighted to hear your British Shorthair made it safely all the way to Australia. Sophie is a true expert in her field, and we're so glad her dedication and support made the process easier for you—especially having to go through it twice!
We know how much it means to have someone responsive and reliable during such an emotional journey, and it's wonderful to hear that you felt well cared for from start to finish.
Wishing you and your little girl all the best as you settle into your new life Down Under!
Warmest regards,
Airpets
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