Air India Arvostelua 

Do not use,I cancelled a ticket from Birmingham UK to Amritsar a week before I was due to fly, was promised a refund within 15 working days, still waiting 6 weeks later, avoid at all cost

The check in desk staff especially Eshwani,Samiksha,Mrinal and Shanti @GOX goa was excellent, assisting with a smile thank you guys for making our journey comfortable as we travelling with a one year old.

Upgraded 4 seats to business class a few days before the flight but only one was confirmed. Our father had been in hospital whilst his stay in India so upgraded seats.
When at the desk in Amritsar the lady said only one seat was confirmed for my brother and did not show any care towards my dad in a wheelchair and to look into these upgrades. We asked if we could buy again and she said there were none available!
We told her the seat will be for our dad and that we would need access to keep an eye on him as he was quite anxious so the lady said she would move our seats near the front and would be together.
Well, when we boarded we found out that 2 seats in business class were available and our seats were not moved up and were not together!!

Absolutely messed our journey home, customer service was trash and our payment for the upgrades are still showing as PENDING!!!! What an absolute joke! No care or concern for their passengers.
Would not recommend! Would go with Emirates!

Flight delayed by 2 hours with no explanation. The check in desk had a sign to say we’re entitled to an airport voucher but no member of staff was available post security. There was a extension number for air india - but no answer after 30 minutes of trying.

The service during the flight was awful - airline crew were rude and tea/coffee was only served to the back rows of the plane.

Emailed customer services to ask for reimbursement for refreshments with proof of purchase receipt - this was refused as well.

Would avoid air India at all costs.

Terrible experience of delayed boarding, the screen and the USB (of whole row) not working for London to Delhi direct flight.

I helped to save life a patient onboard and even prevented emergency landing. But no letter of thanks or appreciation.

I was given a complaint number 18658396
for the problems I faced but never any reply till 7 months.

Better to avoid it.

Flight to Bangkok with a stop in Delhi, departure at 21 from Milan -> after having postponed the departure little by little due to a breakdown, at 2am they announced that the flight wouldn't leave and that we had to go to the hotel.
The next day they informed us that the plane would leave at 16 (this too will have a delay) but this would only take us to Delhi, there wasn't the rest of the trip. This goes against Indian immigration laws as no ones had a VISA... but they didn't care about this and neither that we paid for a trip to Bangkok.
We reached our destination 24 HOURS DELAY only thanks to Malpensa operators who have found a seat on a flight with ANOTHER COMPANY. Air India therefore did not provide me with the service for which I paid more than 1,200 euros.
In addition to the immense delay and the proposal to abandon 150 paying people midway in violation of immigration laws, I would like to point out:
* total disorganization in everything (they announce the hotel at 2am, we'll touch the bed at 6am - they make us load our suitcases on the bus and then let us off because there wasn't enough space in that hotel - they make us go back to the airport without first organizing how to distribute passengers on other flights). The two Indian managers on duty on August 6, 2023 at Malpensa, a man and a woman, are the greatest demonstration of incapacity, uselessness and inefficiency I have ever seen.
* Continuous lies denied even by the airport ground staff, who scold them in front of passengers for these shameless lies
* Lack of assistance - the day after departure, while the ground staff were looking for a solution, nobody from AirIndia was present as well as they didn't even offer us ONE CHAIR.
* Racism - the two useless managers were only concerned with managing the Indian passengers who in fact, magically, were the only ones who knew about the buses to the hotel and had reached them hours earlier. In addition, they were worried only to reach Delhi.
Air india has handled hundreds of passengers including elderly and children like animals...air india deserves bankruptcy and license revocation

Bad review never lie...

I was initially very comfortable booking our flight through booking.com... but I became wiser.
The kind of inefficient and ineffective customer service you have to look for for a long time. The airline canceled the 1st part of the outbound trip. Neither booking.com nor the airline (airIndia) showed any interest in helping us rebook an outbound flight.

Shame on AirIndia.

Booked flight from London to Goa International airport only to be told that after 4 weeks and 10 days before the journey that the arrival airport has been changed to MOPA airport. The airline continue its legacy as an airline that has scant respect for its customers. The 2 airports are not anywhere close to each other and all Air India customer service can do is shrug their shoulders.The airline should definitely have known for a long time that this change was imminent but preferred to keep the customers in the dark and shove us onto replacement flights for which preferred seating is unavailable and the timings don't work any more. Air India ought to understand that some of us, well - make that most of us if not all of us, utilise our time and plan better than their employees! The airline continues to be a national shame!

Air India have the worse and most incompetent Customer Service, they are pretty much non-existant and non-compliant with regulations, they are impossible to get through by phone and when you get through you either get cut-off or they mislead you by giving you the wrong information. Then when you write to them via the online page, they never reply either - even though the useless agent on the phone had said they will respond withing 24 hours!! They never respond they should be reported to the regulator. I will do without further ado. To date my

On 19/04/2023 I went to the Air India baggage check desk at Malpensa to fly to Dehli/Bangalore (PNR: TSJOAD, flight AI0138). An employee asked me for my passport, I showed it and she approved it. The employee asked me for a visa, I showed it (one year tourist) and she approved it. The clerk asked me for a return ticket and I replied that I don't have it. The employee called a colleague (later identified as Mr. St...no G...a) who told me that he denies me boarding if I don't show the return ticket. I explained that this rule is not written anywhere. The clerk took my visa and highlighted the sentence on the visa " Continuous stay in India on each entry should not exceed 90 days. " which according to him is equivalent to the obligation to show the return ticket. I confirmed my plan is to stay 45 to 60 days. The clerk explained to me that the Indian border police require proof of re-entry embodied in the return ticket. I explained that this rule is not written when applying for a visa, nor on the visa, nor on the Air India website at any time, much less when purchasing one-way tickets. The clerk insists that these are the rules and that they must be followed. I confirm that the rules must be respected if there are any, but this rule is not written anywhere. At that point the employee cuts short and says that he denies me boarding if I don't show the return ticket, because he must and wants to defend Air India from sanctions by the Indian border police if they detect immigration irregularities in India (eg lack of return ticket) of Air India passengers. I ask to speak to a manager and he tells me he is the manager. The manager offers me the only options of denying boarding or buying a return ticket at the airport. He also added that I am "lucky" because the plane is two hours late and this allows me to buy time. Noting that no assertion of my rights was possible at that time/place and that the necessary treatment for a very seriously ill elderly patient depended on my immediate and irreplaceable entry into India, I decided to leave the baggage check-in counter to buy a ticket back. Just before leaving, the manager warns me and repeats me not to return with a return ticket reservation, but with a return ticket and the receipt of his payment.

I purchase the return ticket with my notebook in a state of great discomfort, a lot of confusion and a lot of haste. Shortly before boarding, I will discover that these conditions have led me to buy and pay for a return ticket with the wrong date and the wrong baggage options.

I go back to the Air India counter and ask for the manager. The colleague who welcomed me earlier tells me that he is in the office. I ask for her name and her colleague replies "St...no G...a".
I show the ticket and the payment receipt and the clerk lets me access the baggage check-in counter.
During check-in of my luggage, the clerk compliments me because I managed to buy the return ticket (which I didn't want and couldn't buy, as the exact date of my return would have depended on the course of my stay medical accompaniment).
I firmly rejected the compliments and retorted that the service Air India provided me as a passenger was very bad, as Air India did not inform me in any way and moment what checks I would be subjected to after purchasing my one-way ticket gone. Similarly, I have expressed my concern and regret at the disservice, inconvenience and threat to which all Air India passengers who purchase a one-way ticket from the European Union have been, are and will be exposed to towards India.

During baggage check-in, I asked the same employee how I can complain to Air India. The clerk replies that there is no particular way to complain. I insist and the employee replies that my complaint would have no effect. I replied that I would do my duty, which is to complain in such a way that the circumstances I have suffered are not suffered by any other Air India passenger after me; if then Air India will ignore my complaint to serve its passengers better, it will assume its responsibilities.

The dialogue between the parties was excited at times but always polite.

All complaint channels are out of service.