Air India Arvostelua 

I was refused to check in on my flight from Melbourne to the UK. They said I needed an EVisa. I showed them my stamp visa saying I have unlimited stay in the UK. Still refused to be able to check in. Missed my flight. The staff very unhelpful. Then rebooked flight( with Etihad) for the next day. Started the process to claim back expenses. They are still refusing any blame even when I have sent copy from UK Govt website where it clearly says my visa is still acceptable. Their service is terrible. Don’t get me started about the inflight entertainment that wasn’t working on my flight from UK to Australia! Never will I fly with them again. The experience was just so traumatic.

I paid for business class, the plane was filthy and parts of the seats were broken, it felt like an unsafe plane. I also got food poisoning from the food on the plane and spent the first night on holiday in the emergency department. When I told the airline the ignored my email.
On my return they cancelled my flight the day without a suitable alternative, before I was due out and only gave me a partial refund. I was stranded in a foreign country and had to purchase an expensive last minute ticket home. They were not willing to compensate for any of this.

Vi havde set frem til vores første rejse med Air India, men det blev en kæmpe skuffelse på stort set alle fronter.

Først blev vores fly fra København til New Delhi den 5. juli rykket, så vi mistede forbindelsen videre til Bangkok. Vi blev automatisk flyttet til et senere fly og ankom 3,5 timer senere – uden at vi fik valgmuligheder, information eller kompensation. Da vi kontaktede kundeservice for at høre om opgradering eller loungeadgang som kompensation, fik vi et automatisk nej og besked om at “spørge i lufthavnen” – hvor alle ved, man altid får afslag.

Sidenhen blev hele første flystrækning helt aflyst, og vi fik aldrig nogen konkret besked om det – kun en vag besked om “ændringer”. Vi opdagede selv, at flyet var fjernet fra vores rejseoversigt og måtte selv kontakte rejsebureauet for at få bekræftet, at det var aflyst. Det er ikke bare dårlig service – det er utrygt.

Da vi udtrykte bekymring over både service og sikkerhed (bl.a. efter et alvorligt uheld i juni), fik vi et standardsvar om, at “sikkerheden er højeste prioritet”. På intet tidspunkt har Air India taget ansvar eller udvist imødekommenhed.

Vi måtte købe nye billetter til en højere pris, står uden konkret kompensation, og sidder tilbage med indtrykket af et selskab, der ikke respekterer sine kunder – hverken deres tid, penge eller rejseplaner.

Air India har været utilgængelige, uinteresserede og uprofessionelle.
Dette var vores første – og absolut sidste – rejse med dem.

Bad experiences me and family suffered in Air India flight from London Cochin Via Mumbai on 12 June. - which diverted mid air @Turkey(due to political issues) to Vienna. Stranded in Vienna Airport without accommodation(we didn't had Schengen visa - we are UK visa holders - the authorities didnt allowed us to go out. We were provided food voucher in a very distant outlet Henry's at Vienna from where we were allowed to occupy) for almost 30 hours with family. Specifically from 8 am on 13th June to 2 Pm @14 June. Though the flight was scheduled to depart on 2 pm as per boarding pass and all passenger inflight, the flight took off at half past 5 pm due to luggage issues as advised by Air India. Air India staff provided water, ground floor gate space, temporary beds, blankets, pillows and food vouchers. Rest of the management was disaster.

Please note other AI flight pilots made smart decisions.  AI flight departed few minutes before to Delhi landed in Mumbai(and not in Vienna). Other AI flight landed in Sharjah.

The transfer flight was scheduled to leave at 7.25am on 15th June. The stranded Vienna flight arrived late in Mumbai by 4 hours at 6am. We have to rush through belt to get the baggage, clear customs, security check and run to gate. Some of the other passengers missed to reach.My main aim I had come to perform the post cremation rituals of my father scheduled on 14th and 15th June got cancelled.

I have got message reschedule of return flight from mumbai from 14.20 to 14.05 on 23 June

Hence to complete the cancelled rituals of my father I requested to change my return flight to 28 June Flight from cok(AI2744) 07:50 to mumbai+ mumbai to Lhr(AI131) 14:05. Then myself and family have enough transfer time.

But air India again is not ready to compensate for the lost time for me and family due to the error made by pilot. Traveller have to suffer eventually in Air India.  On 17 and 18th I made 3 domestic travels in Indigo - Cochin to Pune, Shirdi to Bangalore, Bangalore to Mangalore. All Flights departed 30 min before departure time. and landed 30 minutes before Very promtly. Mr Campbell Wilson / CEO & MD
Air India / Maharaja club message got is not true to the words.

We have bit mixed experience with Air India. the baggage system and ticketing system was good..

The real trouble start here once we boarded the Air conidition doesn't work. The pilot informed the Air condition will pick up once its get take off with engine power or some thing like such. I got Bomabed with and we are in suffcation for 1 hr... Finally as pilot said the AC pick up in the Air.

I booked an Air India flight ticket for my mum via booking.com, but had to cancel it 48hrs before the flight, due to the sudden untimely demise of my uncle.
As per the special circumstances provisions, I requested a refund for the cancelled flight, for which I was advised to contact Air India (AI) directly to get an approval. I booked another Air India ticket for a few weeks later and contacted the airlines as per booking.com advise.

AI asked us to complete an online refund request form and submit the documents as per protocol... which we did very promptly.
But despite providing all of the requested documents, we had to go through 2 weeks of painful, insensitive emails with different customer service representatives, explaining our relationship with the demised person and how did our case qualify under the airline's written rules. Air India finally said: "that your medical documentation has been verified. We have submitted the necessary remarks to your travel agency for a full refund. As your booking was processed by the travel agency, we request that you contact them directly regarding your refund."

I contacted booking.com, who initially said that they had no communication from AI and could not help us till they heard any further. On contacting them again after a few weeks and multiple times since (every few weeks), each time we got a new excuse and were told that the matter had been escalated with urgency (shamelessly requesting support feedback).

Then, they mentioned that the airlines had asked for all the documents to be sent all over again via booking.com for approval. But even after providing the entire communication thread and documentation proof to booking.com, they have not given a definitive answer and instead only tried to misguide us when we insisted on talking to the customer support managers.

I contacted Air India again about the matter and they reassured me that the issue was only caused because AirIndia did not mention the PNR and ticket number in their communication with Booking.com. They asked me to generate another refund request while mentioning the error, and promised that the matter will be resolved without any further issues and need or chasing either companies. Two days later I get an email that the booking is done through a third party so please contact them and we can't help you.

There has been no action and refund still, after nearly 3 months of my uncle's demise. Booking.com or AI couldn't seem to care less or follow through their commitments with any dignity.

10 timers forsinkelse ingen kompensation. fik 1 måltid og 1 cola. Selv om man opholder i transit skal man igennem sikkerhedskontrollen hvor alting forsvinder, lige fra lightere til telefoner. Tak for absolut ingenting.

Adding my review here too, because I’m also guilty of usually only reviewing when things go wrong. Luckily nothing was a problem for us so didn’t have any dealings with customer service.

Almost didn’t book with Air India due to terrible reviews, so wanted to balance it out because I had a great experience.
Planes between LHR and DEL were modern and clean, with perfectly working in-flight entertainment with plenty of choice. Food was generally pretty good, and toilets were as clean as any other airline I’ve been on.
Had a delay on the way out making for a race to the connecting flight to Colombo through New Delhi airport, but nothing out of the ordinary. Connecting planes between DEL and CMB were much older, but had cool old-school decor and while a bit rickety, got us on our way with no problems. No in-flight entertainment on the shorter flights, as you’d expect with any journey within Europe. Even got a meal which doesn’t happen with shorter economy fares in Europe!
Was a bit anxious about cabin luggage allowance, but we went through with a cabin size suitcase and rucksack without any questions asked. No enforcement of bag weight on my journey. The ‘one hand luggage item’ query discussed online is only for domestic flights within India.
Only thing I’d possibly feed back is cabin lighting, as when going east the lights were kept up for a long time when I was hoping to sleep and kept dimmed most of the journey for the way back when trying to stay awake, which conflicted with my jet lag strategy and seemed the wrong way round based on the time zones we were going between.
Overall, it matched all my best experiences with other airlines, and cost me a couple of hundred less than their competitors, so I would recommend!

This was hands down the worst travel experience of my life. I booked a flight from Toronto to Colombo (Sri Lanka) through FlightHub, with two layovers in India. Despite Sri Lanka being my final destination, Air India denied me boarding at the airport because I didn’t have an Indian visa — something no one ever mentioned during the booking process.

Let me be clear: I was transiting, not entering India, and yet neither FlightHub nor Air India warned me about this visa requirement. This kind of critical information being buried or omitted is misleading, negligent, and downright dangerous for travelers.

To make it worse, the Air India check-in staff were useless, rude, and showed zero interest in helping. Even though they had the power to make adjustments, they did nothing. I called FlightHub, hoping for some support — big mistake. Their response? More fees and more manipulation, trying to squeeze every last dollar out of a stressful situation instead of doing their job and helping a stranded customer.

No empathy. No responsibility. No refund. Just blame games, stonewalling, and price gouging from both sides.

Air India and FlightHub don’t care about passengers — they care about profit, even if it means leaving people stranded and helpless. This was my first and last time dealing with either of them. If you value your time, money, and sanity, stay far away from both.

London to Delhi/ Delhi to Bangkok

After booking my flights then reading the reviews I must say I was pretty apprehensive about flying with Air India. But I can honestly say that I had a lovely flight. Check in was seamless, Staff on the plane was very helpful and friendly. Food and drink served and all in Flights and entertainment was plentyful and worked fine.

I was guilty of Judging Air India based on reviews but after experience flying with them It was a pleasure. 5 stars.
Flight and comfort 5 star
Food 4 star
Entertainment 5 star
Free drink service throughout 5 star.

Big shoutout to the superhero of customer service, Sylva Mathew!
My flight from ORD to DEL got cancelled due to IND - PAK conflict, and I was looking at a travel timeline totally out of whack. Thinking I was still on the original flight, I'd already locked in my ride to ORD and a comfy hotel. Cue panic! But then, like a travel genie, Sylva appeared after a few tries with customer care. This amazing human not only rebooked my flight but also made sure my connecting flight and hotel weren't left hanging. Seriously, without Sylva, I'd have landed in ORD scratching my head, realizing my India flight was probably sipping chai somewhere over Greenland.
Sylva, you're a lifesaver and a travel wizard! Thanks a million! ✨

Booked a return flight from LHR-BKK with Air India Via Fly Sharp.
Flight out was very good and had no problems .
Return flight then had a schedule change , when speaking to Fly Sharp & Air India they advised free cancellation because they couldnt guarantee onward travel from Bombay due to tensions between Pakistan & India and closed airspace).
I then canceled flight with Fly Sharp and they said i should get a refund for unused flights .
Then Air India marked me as a no show (apparently my flight hadnt been cancelled by Tom at fly sharp )
I then had to book another flight home at a cost of £1400 , and now they inform me that i wont get a refund as it wasnt agreed . Tom has lied to me from start to finish and now wont return my calls .
Between extra nights hotels , extra two days car parking taxis , spending money , i think i am £2000 out of pocket .
I have all the call logs to prove when i spoke to them but they just dont want to know .

Worst airline experience ever... I will never fly with Air India again.
I would rate 0 if i have the option

Flight AI143 from New Delhi to Paris on April 22, 2025 was one of the worst travel experiences I have ever had.

There was no air conditioning for the majority of the 9-hour flight, making the cabin extremely hot and uncomfortable.

Additionally, none of the inflight entertainment screens worked throughout the entire journey.

The crew did not offer any real solution or compensation during the flight.

After filing a complaint, Air India offered a completely inadequate compensation, showing little regard for the passengers’ well-being.

As international travelers, we expected minimum safety, comfort, and service standards — which were clearly not met.

Very disappointed by this experience with Air India.

If I could rate 0 stars, I would.
My experience with Air India was terribile. First of all our flight to Phuket to Delhi was more than 2 hours delayed with no notice (Note: We had brought the issue to the airline assistant at Phuket check-in but we were told that also the 2nd flight had been delayed and that they would have waited for us. A pure lie!) and as result we lost our connection to Milan (that had been sold by the Airline as solution). We have remained several hours at Delhi airport transit area with no food or refreshments and the assistance was equal to 0! Personnel a bit rude.
We have complained to Air India but we were told that no refund or compensation was due since the initial flight was delayed due to Air Authorities reason.
Last but not least aircrafts are old inside, screen for interternaiment was not working, plugs for mobile recharge broken and did not seem to be clean.

See hundreds of 1-star reviews — this is how they treat their customers, most of whom are Indian citizens.

1. Rubbish aircraft – terrible food, entertainment systems that don’t even work

2. Rubbish customer service – zero empathy, no willingness to help

3. Rubbish CEO – driving Air India straight to the hell. I contacted him asking for help, he didn't bother to respond

This airline might carry the TATA name, but it operates with no ethics. All they care about is taking your money. I lost valuables worth ₹20,000, and for months they didn’t even bother to respond. Eventually, they just said they’re not responsible for checked-in customer baggage.

For a company of this size, it’s absolutely shameful how they treat people — especially those who are sick and have all the necessary supporting documents. If anything goes wrong, don’t expect help.

Never book with Air India again.
As consumers, we should boycott Air India. They don’t care about their customers at all.

There are plenty of better airlines flying to India. Choose one that will actually support you when things go wrong.

I emailed Air India regarding a refund for a flight due to a medical condition. At first response time was great, they told em what I needed to get and I went ahead and got all my medical history, tests, a note from doctor saying I'm unable to fly due to increase risk of blood clots and a list of prescriptions and how long to take them for formatted as a treatment plan, all signed by a doctor and specialist. I was told these weren't acceptable so I asked them exactly which ones aren't correct, that was about 8 days ago, I have since been ignored, I email everyday, I have written a formal complaint and gone through their website to create another ticket.

For such a big company it's absolutely disgusting they treat people like this, especially if they're sick and have all supporting documents. Avoid the airline and avoid any trouble should anything go wrong.

Avoid this company appalling airline my daughter was refused check in on her flight to Delhi as she had no visa even though she was advised by the customer service team to go to check in at Milan desk as visa not required as just in transit for 2 hours as per Government requirements. She is now stranded in Milan having missed all connections and the service team have just advised to make a complaint with no offer of help. Appalling company.

Disappointing Customer Service Experience with Air India

I recently experienced a flight delay with Air India, which impacted my onward plans. When I contacted customer service to explore possible alternatives, I was informed that changes are only considered for delays exceeding six hours. While I understand airline policies, I expected a more professional and courteous discussion.

Unfortunately, the representative abruptly ended the call while I was still explaining my concern, which was both unprofessional and unacceptable. As a customer, I expect a certain level of respect and responsiveness, especially when dealing with unexpected disruptions.

I urge Air India to improve its customer service standards and ensure that support representatives handle inquiries with professionalism and patience. This experience was disappointing, and I hope the airline takes customer feedback seriously to avoid similar issues in the future.

My flight from London Heathrow to Ahmedabad via Bangulure 19th January 2925 and return flight 25th February 2025. I couldn't believe my screens on both leg were not working nor was the charging point. Plane is old and filthy. It made tge journey long and boring. Never book Air India again. We as a consumer did to boycott Air India as they don't care about customer. Very Very bad service. I have complaint but yet to receive and response.