Air India Arvostelua 

Extremely disappointed with @airindia after a terrible experience at Heathrow T2 on 18th Dec 2024. My 7-year-old daughter and I missed flight AI162 (London -> Delhi, 8:45 AM, PNR: WTPL2H) and faced rude ,unprofessional staff at the AI ticket desk.( staff Name Sumaila & Anita)
Here’s what happened:
I requested a ticket for the 1.30 pm flight and was charged £2429.70, only to be told later they couldn’t issue the ticket due to “technical difficulties. I requested the refund & instead helping me the lady staff at ticket desk -Sumaila was talking with other staff on irrelevant topics & laughing chitchatting, this is how they work irresponsibly , after 2 hours of standing me and my daughter was tired & helpless . In process of refund she charged my card twice & not even accepting her mistake . Worse, my card was charged *twice* £4859.40 (£2429.70 + £2429.70).Its very big amount . She gave me the piece of paper & said take help from Air India support system.
It’s been almost 2 months with no resolution despite raising complaints, emails, and calls. Instead, the support team has closed the ticket shamelessly without adding any comment.., there is no reply from nodal officer , no reply from appellate authority Air india
This is the pathetic customer service I have ever seen. Refund my money immediately!
This is unacceptable, and such experiences make me question traveling with Air India again. Please train your staff to handle customers empathetically. customers are literally begging for their own money. Shame on you Air india .
#CustomerServiceFail

I have a great experience in air India . If I have to visit any other place my first preference is air India .

Hi I am traveling to Delhi to Mauritius 2 Passenger we submitted all the documents returned ticket hotel booking found Rs75000., but air india staff said OFFLOAD ON THE BASIS OF LOW PROFILE and hotel booking but I already hotel booking,Because of which both of us did not travel.We claimed full funds from the airline. The airline refused to give a full refund.airindia staff on Delhi airport Did not behave well.Because of the airline.My loss! RS 66000,Air India customer service is useless!do not travel delhi to Mauritius on tourist visa on airindia flight,Air India PNR OCVS72,OBY2YV

19th November 2024 flight returning to London from Delhi suffered injury to my shin owing to loose arm of video monitor collapsing. On board staff were concerned, but response of air India customer service an utter disgrace, only trying to evade responsibility. Now embarking on legal action for appropriate compensation. Dealt with a very smooth and charming Naveen Sikka but later realised he was rather junior and his sympathy fake.

I recently had the pleasure of flying with Air India to Vadodrara, and I must say it was a fantastic experience! From the moment I checked in to the time I landed, everything was smooth and comfortable.

Check-in & Boarding:
The check-in process was seamless, with friendly and helpful staff ensuring everything was in order. The boarding process was well-organised, and I appreciated the efficiency of the crew in getting passengers settled quickly in a sequential order.

Comfort & Cleanliness:
The aircraft was clean and well-maintained. The seats were spacious, with ample legroom, making the journey comfortable even on a long-haul flight. The in-flight amenities, including blankets and pillows, were fresh and neatly arranged.

Service & Hospitality:
The cabin crew was exceptionally warm and courteous, always ready to assist with a smile. They frequently checked on passengers and ensured that everyone was comfortable. Their professionalism and hospitality truly stood out. Acholol was servered in a abeundance :-)

Food & Beverages:
One of the highlights of the journey was the lovely food served on board. The meal portions were generous. The drinks were served promptly, and everything tasted fresh.

In-Flight Entertainment:
The selection of movies, music, and TV shows was impressive, with a great mix of international and Indian content. The personal entertainment system worked well, keeping me entertained throughout the flight.

Punctuality & Overall Experience:
The flight took off late and landed late. Had a problem with the connecting flight (as it was missed), but their actions to remedy this was brilliant. Took a different flight to a different destination, but all resolved by the staff. Yes they could have communicated a little better, but the service is progressive and 1000 times better than what it was before.

I would highly recommend Air India to anyone looking for a great flying experience with excellent service, delicious food, and comfortable seating. Looking forward to flying with them again soon!

✈️ 5/5 Stars! ⭐⭐⭐⭐⭐

Went by business class to get a experience of lifetime as we can’t really afford the same but it turned out to be a total disaster thanks to Air India. Even after check in, without informing me they changed my seat , second they lied the seat I choose had technical difficulties and cannot recline ( so the whole objective of business class sleeping comfort during normal gut flight was lost). Entertainment system was dead. And over that the staff kept telling they have refunded my upgrade money, so they are doing me a favour by allowing me to travel in broken first class seat😁: Indian service standard and mentality. They don’t know the meaning of good customer service. The only good thing was the plane managed to take me to my destination. And I have returned from my trip but the refund money is still not in my account. None of the staff knew what they were talking about when I asked how refund will happen and kept guaranteeing me , it will happen immediately and nothing in writing is needed.

I flew with Air India from Paris to Kathmandu via New Delhi on November 29 and returned on January 1. While the initial flight was manageable (and by "okay," I mean far from impressive), the return journey was a nightmare.

**The check-in chaos:**
At Kathmandu airport, the counter was overwhelmed with first-class passengers and their luggage, leaving the crew visibly stressed and unprepared. Despite being at the airport four hours early, they forgot to weigh my luggage, only to call me back later, demanding I open and redistribute excess weight while rushing me unnecessarily.

**The delays and near-missed connection:**
The flight was delayed by an hour, which almost caused me to miss my connection in New Delhi. Barely making it, I thought the worst was over—until I reached Paris.

**Lost and mishandled luggage:**
Upon arrival, I waited an additional two hours to discover my luggage hadn’t made it onto the flight. Two days later, it was delivered to me—damaged. Despite the "Fragile" tag, my suitcase was scratched, one singing bowl was dented (7-alloy metal doesn’t bend easily, showcasing their carelessness), and others were marked with scratches.

**Compensation insult:**
Air India offered a mere $100 for my broken suitcase and damaged items, which included three singing bowls worth 80 euros each. When I detailed my issues, they went radio silent—no response for three days and counting.

**The in-flight experience:**
Their planes are outdated. Many screens were broken, leaving passengers with no entertainment. It felt like being in a scene from *Mad Max*—a chaotic, uncomfortable, and subpar experience.

**Final thoughts:**
Air India’s service is careless, their staff is overwhelmed, and their planes are poorly maintained. Trusting them with your travel or belongings is a mistake. If you value your time, money, and peace of mind, avoid this airline at all cost

I flew business class from Goa (GOX) to LGW on 13th December in seat 1A. First hint that all was not well was that fellow passengers were being informed before we took off that their seats were broken and were being offered refunds.
We were not offered a complimentary glass of champagne on boarding.
The 'new' crew member did not deliver a safety briefing and just stood next to us with no life jacket or demonstration seat belt and could not even point out the exits.
The pillows provided were damp and the electrical sockets not working.
However, the worst part of my flight was that my seat did not recline flat. It would only slightly move. I informed the crew of the malfunction and also that I could not get the bits that had moved to return to a seat. It took two crew to get it back to a seat shape after a greal deal of pushing and shoving. They assured me that they would report it.
I reported these issues on my return and Air India tell me that have no record of these issues and offered my £37.50 but only after I provided them with photos of the broken seat. I have declined this offer and requested that they escalate the matter. They refused and continue to insist that it was not reported and there were no issues.
This is not a business class experience and I would hope that an 'aspiring' airline would try harder to ensure the comfort and safety of their passengers

Simply the "WORST" flight experience ever. I will never recommend to anyone specially Bangladeshi Passport. They show no respect at all.
In addition, they've the oldest aircraft ever. No Idea how they are flying to a long distance with such an aircraft like the route: Delhi-Toronto. Interior is a garbage including the seats and its fabric.

The boarding staffs are so incompetent in terms of the immigration scenarios.

The meals are good though. And the cabin crews seemed nice to me.

Nach einem Downgrade ohne jegliche Informationen und Refund, versucht einen der "Kundensupport", wenn man ihn den erreicht, Sitze mit Extra Beinfreiheit zu verkaufen.

Das so ein Laden eine Fluglizenz hat.

The worst airline that should not be used by anyone! All staff are incompetent and don’t have a clue about immigration rules namely OCI passport and how this works. Various other airlines and in particular Indian immigration officers have never lifted an eyebrow about OCI passport and Air India have refused for my son to travel with a valid OCI passport! Disgusting, preposterous and awful service and knowledge, or lack of knowledge especially of Navin Sikka at London Heathrow terminal 2. Please don’t use this airline EVER!

Fuldstændig kaotisk flyselskab - har aldrig oplevet noget lignende. Vi startede med at være 3 timer forsinket fra København da man ikke havde nogen pilot til at flyve flyet (Vi overhørte personalet). Flyet fra København var fuldstændig slidt, 90% af skærmene virkede ikke, og det dryppede ned fra loftet med kondens under flyvningen, som man så valgt at stoppe ved at stikke servietter op i hullet hvor det kom fra. Da der ikke var nogen underholdning, eller opladning til telefonen, måtte vi istedet ligge os til at sove, hvilket jeg blev vækket fra ved at der var EN KAKKERLAK der kravlede på mig!!! Maden var kold og alt for stærk til den gængse dansker, og de havde ikke nok retter til at man kunne vælge imellem de to muligheder.

Forsinkelsen medfulgte så at vi havde lige nøjagtig 20 min til at finde vores fly i Delhi hvilket betød at vi måtte løbe igennem hele lufthavnen da der stod LAST CALL på vores fly til Phuket. Da vi kommer ind i flyet, sidder vi så og venter i 1,5 time før de lukker dørene og flyver afsted... Der var ingen kommunikation overhovedet omkring forsinkelse - vi sad bare og ventede... Flyet var iskoldt under flyvningen, og flere måtte tage jakker og tæpper over sig...

Et flyselskab jeg ALDRIG kommer til at flyve med igen (sagt fra en der har været i over 45 lande og fløjet MANGE gange).

Dårlige slidte fly. Toiletter virker ikke på fly, og dem som virker er uhumske! Personale om bord er ikke til at forstår, og virker ikke som om de har lyst til at være der, Ingen tider overholdt (Cph-dehli- bkk) og retur.
Bagage ikke kommet med hele vejen.
Dehli lufthavn kaos.

AIR India flight from Gatwick airport to Ahmedabad was delayed over 6Hours in 28th August 2024 After claiming a refund on my business class ticket it is now over 10 weeks since I put my refund case . However after multiple emails and bank details AIR India has no intentions of refunding the money owed. The only way is to raise a dispute. Very poor customer service I hope I don't have to travel with this airline

Don't do it!!!!!

Many flight changes to impossible schedules, zero help from customer service, no reply to mails. This is by far the worst airline ever experienced. Really, never book with them you will regret it big time!

Can someone please call me urgently regarding a booking made last year but flights not taken. The booking details are PNR: V6UGV6. I have been trying to contact you for months now & despite leaving umpteen voice messages, no one has contacted me. I need something in writing from you to forward to my insurance company so that I can finally claim our fares back. This is SHOCKING customer service! Gillian White

Flight from Kochi to London Gatwick on 16/11/24. Not going to waste too much time writing this as I don't think Air India will act on any feedback and only way they may change is by no-one using them until significant changes made.

Issue was once boarded on the delayed flight, the experience on board was at best poor. The flight had no in-flight entertainment on all classes. Seats in incredibly poor condition. Food not great. Toilets stank of urine and parts of facias tapped up to hide holes and hold things in place. Staff tried their best to cover up for the significantly inferior plane. If that is the condition of the interior, who knows what it's like for technical and safety.

I won't use again and suggest no-one else does until they change their ways.

The list of problems is almost endless, but let me mention one here.

We had booked flights Kathmandu-Delhi-Copenhagen (going home) on November 9th, 2024. A week earlier, while we were in the Nepalese mountains and only by coincidence shortly online, an email arrives, stating our plane from Delhi to Copenhagen had been cancelled. Just like that - no other solution suggested, just a short message.

We then spend a considerable amount of money (roaming charges) trying to get a real person on the phone from Air India. After numerous tries we succeed, and the person on the phone books us traveling from Kathmandu to Delhi on November 7th, and from Delhi to Copenhagen on November 8th. With a 22 hour break in Delhi airport.

Arriving November 7th at the Delhi airport Air India transfer desk in Terminal 3, we were told that there was no airport hotel room for us. The responsible manager basically told us to go away. I told him I wanted to file a complaint and asked for his name - he said something like Shital Mathur. When I asked him to spell it, he simply walked away, so I do not know if the name is correct.

I do, however, know that Air India knows absolutely nothing about decent customer service, provided Mr. Shital Mathur behaved like his management wants him to. if he didn't, I suggest, Air India lets him go.

I will never fly Air India again, and I suggest other travelers look for alternatives. For instance, Turkish Airlines fly to Kathmandu. Going forward, I will diligently recommend friends and relatives to avoid Air India.

Never Again,
Air India flight AI128 London to Bombay one hours and 15 minuets delayed ,Then Bombay miss the flight to Amritsar Flight AI649. even there was 2.45 hours time between connected flight ,Than air advise passenger sit down somewhere on the chairs till next flight after 24 hours. You what 24H sit on chairs! It created anger within hundreds passengers, eventually hours arguments they reluctantly provide hotel. Next day after 24 hours catch flight Normally Indian food very popular here in UK, But if you taste food in the flight It reminds your food garbage collection truck ,seem they learn from them and tied with hotel and restaurant to collect their food waste. Looks like The Boss man trying to become richest person in the world ,Just hungry for money like mad dog no care whatsoever treating people like garbage. Anyway Amritsar flight also delayed even they couldn't made it on time . I heard in India olden days train were late 24 hours Plus, it was definite train have be be late. I think they are same family of train drivers now running Air India and keep their ancestors happy with same time keeping donation. Never recommended any one ,Even if they offer you £200 cheaper ticket there is reason behind it and prepare yourself if you decide to choose them .My ticket was £965 and its not cheap.

I talk with customer care service for new flight then they provide me flight on 22th November via DEL.

1. no direct flight which i prefer before booking

2. now it’s costing me more for ICE train from Berlin to Frankfurt and i ready book ICE for 25th NOV. Now again I need to book ICE for 2 person and now it’s too costly due to 3 weeks left for flight.