Air India Arvostelua 

wat een stelletje boeven beetje extra geld vragen om naast elkaar te zitten

Refund system doesn't work. Tried for a refund through the refund request on the website, then got an email telling me to call customer support. Called customer support, put in my ticket number and it says its invalid. Try to request another refund through the website and it says I can't because I already have another case with that number, even though it's closed. Cheers! I'm not out £140 from you guys.

We have been trying to move our flight as my partner is pregnant and they won’t allow her to fly so close to the due date (1 week after we land). For 3 months we have been back and forth with all the documents they require and now they have sent us back to the agent we booked with again so we are back at square 1! It seems the case is picked up with a new person with each email and you have to spend hours going over the same information time and time again.

Ich habe wiederholt gesagt, dass diese Punkte entscheidend waren
Für zukünftige Reisen, als ich mit dem Bodenpersonal und dem Management von Air India zu tun hatte, weil ich a) Mitglied der Star Alliance von Air New Zealand bin und b) eine Umbuchung auf einen Flug ohne Star Alliance nicht akzeptieren würde, und angesichts der Tatsache, dass nicht nur ein, sondern drei Star Alliance-Flüge nach Sydney innerhalb der von mir angegebenen Fristen verfügbar waren, ist die Tatsache, dass Sie direkt gegen meine Wünsche vorgegangen sind und mich auf einen Flug umgebucht haben, bei dem ich meine Punkte nicht für eine zukünftige Reise von AKL nach NRT verwenden kann, um mich wieder mit meiner Tochter zu vereinen, absolut abstoßend und widerspricht völlig Ihren Behauptungen, einen hervorragenden Kundenservice zu bieten.

Sie sollten diese Punkte als einen Akt des guten Willens wiederherstellen, um Ihren Rufschaden zu reparieren, der durch das schiere Ausmaß an Inkompetenz während der Interaktionen und auch durch das schiere Ausmaß an Fehlinformationen über das Boarding bei professioneller Fahrlässigkeit entstanden ist: Lassen Sie mich das alles aufzählen

Ihre Telefonnummern auf der App, der Website und den FAQ-Seiten sind entweder nicht erreichbar oder können von internationalen Reisenden in Krisenmomenten nicht erreicht werden,
Ihre E-Mail-Adressen in der Hilfe und in den FAQ enthalten Syntaxfehler, die das Versenden von E-Mails nicht zulassen, und Sie verweigern Anrufern die Möglichkeit, günstigere Dienste wie Skype zu nutzen, um Servicenummern anzurufen,
Sie geben überhaupt keine lokalen Telefonnummern an, um gestresste Kunden zu betreuen, und ich vermute, dass dies auch darauf zurückzuführen ist, dass Sie belogen und gezwungen wurden, keine Entschädigung für Ihre Inkompetenz zu zahlen.

Sie unterhalten kein wirkliches Ticketbüro, in dem ich aktiv für mein Recht kämpfen könnte, auf einen Flug meiner Wahl umgebucht zu werden, und sagen mir, dass ich als nicht erschienen gelte, wenn ich den Flug nicht antrete, dem ich nicht zugestimmt habe. Das ist Nötigung.

Ihre Kundendienstmitarbeiter haben mir wiederholt ins Gesicht gelogen, als es um die Flugoptionen ging, und behaupteten, sie könnten meine Buchung aufgrund des Ticketingsystems nicht ändern.
Kein Zugang - das ist eine glatte Lüge, denn so funktioniert das Zusammenspiel mit diesem System nicht.

Mir wurde gesagt, ich solle mich an einen nicht existierenden Flughafenmanager wenden, um die Änderung vorzunehmen, und dass dies die einzigen Personen seien, die diese Änderungen an meinem nicht genehmigten Flug vornehmen könnten.

Ich wurde von Mitarbeitern der Flugscheinausstellung in mehreren Abteilungen darauf hingewiesen, dass diese Information eine glatte Lüge und nur eine Taktik von Air India war, um die Verantwortung für ihren Fehler zu übernehmen.

Die Mitarbeiter der Beschwerdestelle und der Flugscheinausstellung am MXP wiesen mich darauf hin, dass es in der Tat Ihr Recht ist, mir die verlorenen Punkte zu gewähren, und dass der einzige Grund dafür, dass Sie dies bisher nicht getan haben, darin besteht, dass Sie mehr daran interessiert sind, Ihre Taschen mit Geld zu füllen, als sich für Ihr schlimmes und widerliches Verhalten bei der Bearbeitung meines Falls zu verantworten. Und das als ein Akt des guten Willens

Ich finde es absolut entsetzlich, dass Sie weiterhin behaupten, dass Sie aufgrund Ihrer Regeln und Vorschriften keine Punkte wiederherstellen können, sich dann aber weigern, diese Regeln und Vorschriften zu übermitteln, um diese Behauptung zu beweisen.

Sie sind ein schmutziges Geschäft, das hinterhältige Taktiken an den Tag gelegt hat, um mit dem Gewicht Ihrer Fehler und Lügen umzugehen, und ich werde Sie jetzt öffentlich für dieses Verhalten beschämen, bis Sie mir meine verlorenen Punkte der BUSINESS CLASS STAR ALLIANCE zurückgeben und mir Ihre Politik und Ihre Regeln zur Verfügung stellen, damit Ihre Lügen überprüft werden können.
Bitte teilen Sie mir, wie gefordert, Ihre Richtlinien und Bestimmungen mit, aus denen hervorgeht, warum Sie mich nicht für den beträchtlichen monetären Verlust entschädigen können, der hier durch den Verlust von vollwertigen Business-Class-Punkten entstanden ist, die ich ausdrücklich als wichtig für meine Umbuchung bezeichnet habe.

Poor services, delayed flights, poor complaint handling, cavalier and ghungo attitude, No independent investigator, poor customer services and tatty run down cabins.

Air India service from checkin to inflight is bad. Their planes are unclean in general and their staff don’t care about even providing basic service to their passengers. And don’t bother calling Air India or go on their website which are equally bad. I have traveled twice recently and it was bad experience each time. Will never use them again

The unprofessional and bad customer service of Air India Staff in Mumbai made me miss my flight and they are still yet to release my luggage more than a week after flying with their airline.
I booked Air India after missing a flight in Singapore. Yet, their staff in Mumbai wasted my time after collecting my passport and disappeared with it to obtain a boarding pass (which is a weird practice. Why shouldn’t the boarding pass be issued at the international transfer counter as in other airports?).
They only reappeared after several follow ups with their colleagues at the counter only to say they couldn’t find anyone at the counter issuing the boarding pass. So, I missed the second connecting flight too.
To make matters worse, Air India didn’t transfer my luggage to my connecting flight from Mumbai. 10 days after arriving at my destination, the luggage is still in Mumbai and their customer service stopped responding to my follow ups.
This is my worst travel experience and will never recommend Air India to anyone. Never.

Since there is enough rants about this absurd airline I'll just make a list so you can check quickly why you shouldn't fly with these dilletantes.

- about 90% of screens in B787 broken
- dirty floor with stains, ugly interior
- horrible food, no continental option
- toilet paper missing in toilets, toilets dirty
- extremely tiny seats in connecting A320 plane, if the person goes back in front of you, you get the seat in your face. In my opinion not acceptable for a Star Alliance flight of 4 hours. No screens.
- security in Delhi takes your vape even if you don't immigrate. So you are NOT entering India. Having vapes in your hand luggage is not forbidden. So why? To me, this is theft and I will never accept this behaviour again.
- According to trip.com where I had booked the flight, Air India has refused to refund me the TAXES of my flight back when I wanted to cancel it. Even if they don't refund the ticket price itself they HAVE TO refund the taxes and according to German law even some of the ticket (because they will sell it again in most cases). Also they only provided shady lists of how my ticket price comes together. 450€ taxes in a 540€ flight? And all on the way there so there is nothing to refund on the way back? Of course, yeah. Just ridiculous.

I hope this list is enough for you to avoid this terrible airline forever. I have never experienced such ridiculous behaviour before and I won't accept it again. As you can see the rest of the service is also not nice, they can't even bring enough toilet paper.

Our experience with Air India was exceedingly disappointing. The service was remarkably unhelpful, as our flight was delayed not just by a few hours, but by several. We received no communication or notification regarding the delay, leaving us uninformed and unable to enjoy our time in Goa. This situation was particularly distressing, as we were forced to remain in the airport lounge, with staff denying us access to a hotel. We were among those stranded, and we endured over 20 hours at Mumbai airport. The experience was appalling; the Air India manager was ineffective and, regrettably, displayed a lack of respect towards the passengers, as if we had not purchased tickets. Furthermore, the manager exhibited a troubling disregard for our plight, choosing to ignore the passengers and walk away. It was a disheartening ordeal, spending 20 hours in an airport with minimal service, having to sleep in an armchair. This situation was compounded by the poor condition of the aircraft. The plane was so outdated that the seats were immovable and did not recline. Additionally, the legroom was severely limited, making it nearly impossible to position even one leg comfortably in front of oneself, let alone move them. The in-flight entertainment screens were horrible, with one failing to power on entirely. The nine-hour and thirty-four-minute flight was a distressing experience, exacerbated by the overhead lights flickering erratically. We will never ever travel with this airline again. ( If I could put 0 stars I could but there isn't a option. )

How they get 3 star I don't know it's such irresponsible customer care service...

LHR-BOM 9pm 20.6.24 flight was clean, toilets weren’t. No in flight entertainment for our row of seats, which was fine as it was a red eye flight anyway.

Air steward Manishkumar, was smiley, but was discriminatory, we were the only non-indians on the flight, and we watched him offer everyone else to move to seats with entertainment, skipped us and came back to us when everyone else declined. The same with food options, everyone else got multiple options but he didn’t give us a choice. He also didn’t bring us or forgot to bring our drinks. They were very short staffed.

We were just happy the flight was only delayed by 30minutes and everything else was smooth and painless.

WORST EXPERIENCE
27th of january 2024 i went from Copenhagen to Bangkok. I upgraded to business class in copemhagen airport. It took 4 minutes to pay. Unfortunately i got downgraded again by the gate. My seat was broken. The agent assured me to get my money back. Now it is june and i still did not received anything. Going back and forth with support, agent, care team…..30 automated emails….appoligy after apploligy. All of them simply dont care. Just noice and frustration. Never Air India again.

At Gatwick Airport, Air India staff doesn't support for Unaccompanied minor category booking child. The most poor service I have ever found in my life. Don't ever book Air India ticket for Unaccompanied minors.
Please...

Havde frygtet det værste efter at have læst andre anmeldelser, men blev overvejende positivt overrasket.

Jeg fløj fra København til Delhi og fra Delhi til Melbourne. Flyene var slidte, men rene, og der var mange toiletter ombord. Personalet var venlige og hjælpsomme, maden var fin og alle tider blev overholdt.

Eneste minus var at underholdningsanlægget ikke virkede på min plads på nogen af de to flyvninger, hvilket var lidt træls når begge varede 7-10 timer.

Horrible! Downgraded my class without notice. no refund and no customer service support. Have to put in a ticket and no response. They are the same as old managment just made a glitering logo. thats all.

Air india service are getting better. I travelled last time in the new A350 its really amazing. I hope Airindia will change its customer view point. I am writing this review to get into your notice, in Airindia App I can't check in with OCI. It's only with Visa holder can checkin. If anyone reading the trustpilot of Air india staff please convey this msg to their IT head or someone who can check the App or Web checkin. With OCI card holders we can't check in.

We had a flight on Air India departing Delhi on a Saturday at 15:20, supposed to arrive in San Francisco at 18:20
Air India first changed our flight just hours before departure, they then changed it again later in the day. The flight was not cancelled for weather, war, or acts of God. No reason was ever given.
After the changes, we were finally boarded on a different flight departing Monday afternoon, 2 days later. All during this time, Air India didn't offer any kind of compensation; no meals, no lodging, no nothing. We had to stay at a hotel 2 nights at our own expense.
We wrote to Air India and explained the situation, asking they pay for the hotel and meals. They wrote back "In the case of your booking to SFO we humbly convey to you that you were given alternate flight and that you travelled till your final destination". NO mention of the 2 nights at a hotel we had to pay for. If they would have delayed us for a month, would we still be liable to pay for our food and lodging!?!

Long haul flights are never fun, but 8 hours in an Air India is like torture.

In-flight entertainment doesn’t work.

The food is terrible. I pre-ordered a vegan option, which on the first flight was a small fruit salad (others were provided with a wrap). On the long flight I was given a yoghurt (milk based), a croissant and diary butter. The flight attendant did not seem to understand that butter wasn’t vegan. I checked the pot before eating, but I did see two other customers trying their yoghurt before returning it to the attendant. I hope they asked for the vegan option by choice rather than any allergy issues. My non-vegan fiends didn’t do much better, and on a walk through I would estimate that around 75% of the food was just thrown away.

The cabin is cramped and the air con drips down the back of the chairs. One of the lockers appeared to have been melted at some point.

There were no pre-takeoff landing checks made, belts etc, and a customer had to close all the overhead lockers while we taxied.

The flight attendants just hid at the back of the plane for most of the time; I assume this is so they can avoid dealing with complaints.

Apparently they are replacing/refurbishing the planes this year. In the meantime I just hope they are safe to be used. I wouldn’t get on one again even if it was free!

I had booked my flight 1 month back,i wanted to change the return date which was not possible in manage booking section.Hence i reported case online and they reverted to call back on the customer service,From past 1 week trying to reach customer service where continuesly cmg error,pls try later.No revert from the customer service and i really do not know how to contact the airline

Well, what can say, air india, you are truly the worst airline and worst ever customer service of a major airline.

You are set up to make (steal) as much money as possible from your customers, regardless of any case-case situation.

We are a newly married couple (came from UK to get married in Chennai). We had booked from LHR to MAA; MAA to DEL and DEL to LHR, as wanted to honeymoon in Agra for four days.

One of us was ill, so couldn't make our 0600 hrs flight from Chennai to Delhi on 06 Jan 2024, and having arrived at the airport at 0550 hrs, nevertheless, and went to a check in desk and they said they can't check us in, despite explaining our predicament.

We then approached the ABSOLUTELY USELESS air india's 'so-called' customer service (I think air india should be barred from and stripped of using the customer service 'SHI*TE').

There were two air india customer service booths; in one of them, they were all busy with their phones, and the other window, there was so much activity, but no one helping unless you banged on the door before they let you in.

The staff first said that they can get us on the next flight to Delhi, and after wasting more than one hour with staff who had absolutely no clue as to what they were doing, the staff said that if they change the booking for the Delhi flight, it will also affect the Delhi to London flight, meaning that it will alter our baggage allowance; so air india's first hit robbing money from passengers.

We were told that it would cost another £600 each to have it changed. THIS HAS TO BE ABSOLUTE DAYLIGHT ROBBERY AIR INDIA!!!.

As we were presented with a very difficult situation, we decided to go ahead with it, only then to be told that they cannot change it as it was booked through an agent in the UK. So, another money-grabbing tactic by air india.

So, we decided to make alternative arrangement ourselves by booking two tickets MAA-DEL with air india for the 0950 hrs flight at a cost of Rs. 7500 each.

Air india staff promised us there would be no issued taking our DEL-LHR flight on 10 Jan.

We arrived in Delhi and on 07 Jan we checked the status of our itinerary on airindia wesbite and it showed our MAA-DEL as 'flown'.

Also, on arrival in delhi, we approached the air india desk (another ABSOLUTE USESS SET UP THAT SHOULD NOT EXIST AS IT OFFERS ABSOLUTELY NO CUSTOMER SERVICE/ ASSISTANCE), and they checked and said that our booking was all OK and that we should have no issues with our DEL-LHR flight on 10 Jan. WHAT ABSOLUTE SHI*TE STATEMENT WAS THIS AS THE STAFF HAD NOT CHECKED ANYTHING PROPERLY AND SIMPLY TOLD US WHAT WE WANTED TO HEAR AS AIR INDIA'S PLAN WAS TO SCREW US DRAMATICALLY FOR EVEN MORE MEGA MONEY.

We tried to check in for our DEL-LHR flight on 09 Jan, but the check in page said that 'we cannot check you in, please go directly to the airport check in counter.

We thought due what has happed with out MAA-DEL flight, that perhaps online check in was not available.

So, on 10 Jan (day of our flight to LHR), we went to the airport 4 hours before our flight and went to the check in desks. Check in clerk said that a penalty needs to be paid and that we should go to the USELESS AND WORTHLESS AIR INDIA CUSTOMER CARE DESK YET AGAIN.

They customer care desk couldn't give a SHI*TE AS ALL THEY COULD SEE WAS DOLLAR SIGNS PRINTED ALL OVER US, ONCE AGAIN READY TO SCREW US FOR MEGA MONEY YET AGAIN.

Despite our plea and explanation (so we made our own way to delhi on 06 Jan, and therefore we presented ourselves at delhi for our London flight) and of what we've been told the USELESS AIR INDIA STAFF AT CHENNAI AND THE CONFIRMING THAT IN DELHI, THE AGENT COUDN'T GIVE A SHI*TE AT ALL AND INSISTED WE NEED TO PAY RS. 35000 EACH IF WERE TO BOARD THE LONDON FLIGHT.

There was no logic, rhyme or reason for extortionate DAYLIGHT ROBERY BY AIR INDIA. We have not caused air india any logistical issues, and it was not a connecting flight to LHR either. So, where is the logic in screwing us out of yet another RS.70000, as we presented ourselves for our LHR flight.

Yet again, we had no choice (like we had no choice MAA-DEL flight), and had to bear the brunt once again and paid Rs.70000, as the agent just remained ABSOLUTELY SILENT AS THEY COULDN'T GIVE A SHI*TE, AS THEY KNOW FOR VERY WELL THAT UNLESS WE PAID THE PENALTY, WE WILL BE DENIED BOARDING.

So, we had no choice but to pay as we had to get back to the UK, to return to work.

NEVER AGAIN AIR INDIA, EVEN IF YOU ARE THE LAST AIRLINE STANDING. FAMILY, RELATIVES AND FRIENDS ALL WARNED US OF AIR INDIA, BUT IT WAS OUR FAULT FOR NOT HEADING THEIR ADVICE.

WHAT AN ABSOLUTE SHI*TE SET UP OF AIR INDIA, WHO THING THEY ARE PROVIDING AN EXCELLENT SERVICE (AND YOU ARE NOT EXACTLY CHEAPER THAN OTHER AIRLINES). YOU SHOULD BE ABSOLUTELY ASHAMED OF YOURESELVES.

WELL DONE TO TATA FOR TAKING OVER AIR INDIA AND SCREWING YOUR CUSTOMERS OUT OF EXTROTIONATE AMOUNTS OF MONEY.