First time using A Farley, after a pair of boots that seemed to be out stock in my regular stores, i emailed the shop to confirm if stock was in hand and thus a quick delivery and had a resp... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Great small family run business, excellent communication and great products with fair prices. Will order most of my stuff from here moving forward.
Quick to order via the chatbot, not so quick to access to human beings. Heavily reliant on AI including weekends where access to chat bot is closed. Refunds have to be undertaken online. Poor timescal... Näytä lisää
Yritys on vastannut
First class service from this company and purchase arrived within 2 days. Received discount on first order, which was really appreciated. So impressed, I emailed them to say how happy I was with every... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Ulkoiluvaatteiden ja ‑välineiden kauppa
- ja myös
- Buutsit
- Kenkäkauppa
- Miestenvaateliike
- Naistenvaateliike
- Vaateliike
Yrityksen kirjoittama
Free delivery over £100 and 90 day returns on all products. We offer a fabulous range of country clothing & footwear available to buy online as well as in-store. We are stockists of leading country brands including Ariat, Barbour, Dubarry, Le Chameau, RM Williams, Harkila and Barker Shoes.
Yhteystiedot
77 Harborough Road, Kibworth, LE8 0RF, Leicestershire, Yhdistynyt kuningaskunta
- support@afarley.co.uk
- afarleycountryattire.co.uk
4,3
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 95 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
JL golf bag
I ordered a golf bag for my husband for his birthday. The initial delivery was delayed but I was offered an alternative bag which was more expensive. I chose not to take this up as hubby wanted a specific bag. It did eventually arrive. My hubby really loves it so I glad that I waited. Excellent quality golf bag I’m told
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
Thank you so much for taking the time to leave us a review.
We’re very sorry that the original delivery was delayed, but we’re really pleased to hear that the golf bag was worth the wait and that your husband loves it!
We completely understand wanting to hold out for the specific bag he had chosen, especially for a birthday present, so it’s lovely to hear that he is so happy with the quality.
Thank you again for your patience and for choosing A Farley Country Attire.
Kind regards,
A Farley Country Attire.
Poor customer service and unfulfilled order promise
I placed an order online for shoes that were noted on the web site to be in stock. I received confirmation and an expected delivery date of 5 working days. After 3 days I checked the order progress to see that the shoes had not been despatched. I emailed customer service and was assured that the shoes would still be shipped in time for my expected delivery date. I checked the tracking again on my expected delivery date and noted the shoes had still not been despatched. I emailed customer services again asking for an honest response as to whether the shoes were in stock. I didn’t receive a reply. I managed to find the name of the customer service manager and emailed her asking for a response. This did prompt an apologetic reply stating that the shoes had not been in stock, but were expected to be in time for my shipment, however they didn’t have my size. No mention of a refund. I therefore emailed again cancelling my order and requesting a refund, to which I did not receive a response. I had to email yet again to complain and finally received my refund today.
The whole customer experience of dealing with this company has fallen well short of satisfactory. Poor response from the customer service support team, who can only be contacted by email, a lack of transparency and honesty throughout.
I would not recommend dealing with this company.
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
Thank you for your feedback, and please accept our sincere apologies for the experience you have had with your order and the communication surrounding it.
Our Customer Service Manager, Emmie, has been in touch with you directly by email and would really like the opportunity to put things right. Please do get back to her when you have a moment so she can help resolve this for you.
Kind regards,
A Farley Country Attire.
After ordering some yeti items I…
After ordering some yeti items I belived to be instock as this was shown on the website, on to have half my order turn up then a email saying we are waiting on a delivery and you should have you items very shortly 3 wer are very sorry emails later and still not here. This is false advertising as you would more than likey have a automated system telling yopu your stock levels you are delibertly lying to people to take there hard earned money and make them wait for items you DO NOT HAVE. These where ordered on the 24th July still waiting as of 11/08/2026
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
Thank you for your feedback, and please accept our sincere apologies for the delays and inconvenience caused with your YETI order.
Our Customer Service Manager, Emmie, has emailed you directly to explain the situation with the recent YETI restocking delays and to offer a resolution. Please do get back to her when you have a moment, as she would really like the opportunity to put things right for you.
Kind regards,
A Farley Country Attire.
Don't bother - false promises
Don't bother! They don't actually have the items in stock and string you along saying delivery will be in 2-5 days but then on 5 days they say their warehouse has had a delivery delay. Farce of a company. They have no way to speak to someone on the phone, their live chat says call this number and the message on the number says use the live chat. Their e mails don't get responded to in less than 24 hours and when they do they are not helpful just more stringing along. Avoid at all costs
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
Thank you for your feedback, and please accept our sincere apologies for the frustration and inconvenience caused with your recent order.
Our Customer Service Manager, Emmie, has been in touch with you directly to explain the situation and offer a resolution. Please do get back to her when you have a moment, as she would really like the opportunity to put things right for you.
Kind regards,
A Farley Country Attire.
Good product supplied at a great price…
Good product supplied at a great price and quick delivery.
1. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
Thank you so much for your great review!
We’re delighted to hear that you’re happy with your purchase, the price and the speedy delivery. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon!
Kind regards,
A Farley Country Attire.
Myers Trousers
Myers Trousers
Perfect fit
Excellent quality
Good value
9. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
Thank you so much for your lovely review!
We’re delighted to hear that you’re happy with the fit, quality and value of your Meyer trousers. We really appreciate you taking the time to share your feedback and hope you enjoy wearing them.
Kind regards,
A Farley Country Attire.
There was a slight issue with supplying…
There was a slight issue with supplying the exact item I had ordered! Freya explained the solution to me, which I accepted! She dealt with the issue so professionally & beyond what I expected! Thank you Freya
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
Thank you so much for your lovely feedback!
We’re really pleased to hear that Freya was able to explain the situation clearly and find a solution that worked for you. We’ll be sure to pass your kind comments on to her — she’ll be delighted to hear them.
Thank you again for your understanding and for taking the time to leave such a kind review.
Kind regards,
A Farley Country Attire.
Direct, personal resolution
The speed of addressing the issue of one shoe of as pair not fitting properly was very good. Livvy is a gem. She acted quickly, directly by phone, did what she said she would do and everything worked. Can't ask for more than that, a customer's dream.
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
Thank you so much for your lovely feedback!
We’re delighted to hear that Livvy was able to get everything resolved quickly and efficiently for you. We’ll make sure your kind words are passed on to her — she’ll be so pleased to hear them.
Thank you again for taking the time to leave such a wonderful review. We really appreciate your support and hope to welcome you back again soon!
Kind regards,
A Farley Country Attire.
Stock issues!
They seem like lovely people but their stock system is all over the place. Ordered two pairs of jeans in June, one arrived and one turned out to be out of stock. Kept the second pair on order for dispatch end of July. End of July came and no jeans arrived and was then told that they weren’t coming in at all. That order was refunded and I bought 2 pairs in a different size and was told that they would do everything to get the order out asap. Waited 3 more days to then be told that these too were out of stock with a restock date of September!
Consequently, I have had to give up with A Farley.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
We’re very sorry to hear about the experience you’ve had.
Unfortunately, we have been unable to locate your order from the details provided in the review. Please get in touch directly with our Customer Service Manager, Emmie, and she will be more than happy to look into this for you and review exactly what has happened with your orders. Please email her on 'emmie@afarley.co.uk'.
We’d really appreciate the opportunity to investigate this properly and see what we can do to help.
Kind regards,
A Farley Country Attire.
Totally dissatisfied with your service …
Totally dissatisfied with your service . When I placed my order 7 th July I was expecting a quick delivery. There was no indication you did not have them in stock& you took payment in full.
I now have had 2 emails from you to say it is further delayed & if I am lucky may get it in August.
Had I known it would take this long I could have bought one immediately at a store. This was supposed to be for our holiday in our Motorhome next week.
Looking at the reviews this appears to be common practice.
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
Thank you for your feedback.
We're truly sorry to hear that your experience didn't meet the high standards we strive to provide.
Emmie our Customer Service Manager has been in touch with you directly via email and would really appreciate it if you could get back to her, as she'd love the opportunity to discuss this with you personally and do everything she can to put things right.
Kind regards,
A Farley Country Attire.
Afarley is a great place for awesome…
Afarley is a great place for awesome products and also have great staff always there to help with anything you need help with.
Would highly recommend this company to anyone
2. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
Thank you so much for your kind review! We're delighted to hear you love our products and that our team has been able to help whenever you've needed us. We really appreciate your recommendation and look forward to welcoming you back again soon!
Kind regards
A Farley Country Attire
My New Go-To Equestrian Store
Excellent equestrian store with a fantastic range of horse clothing, riding equipment, feed and accessories. The staff were incredibly attentive, friendly and knowledgeable, taking the time to answer questions and offer helpful advice without any pressure. It was a pleasure to shop there, and I’ll definitely be returning. Highly recommended for anyone with horses or an interest in equestrian life.
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
Thank you so much for your wonderful review! We're delighted to hear you enjoyed your visit and found our team friendly, knowledgeable and helpful. It means a lot to us that we've become your new go-to equestrian store, and we look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
Outstanding Service!
Another outstanding experience with A Farley. Their delivery is always fast, and their response times to queries are even faster. Livvy is a credit to the company, efficient, friendly, and incredibly helpful. The products are excellent quality and very reasonably priced. Highly recommended.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
Thank you so much for your fantastic review!
We're delighted to hear you've had another great experience with us. Your kind words about Livvy will certainly be passed on to her – she'll be thrilled to hear them. We really appreciate your continued support and look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
probably an exception to the rule
Great customer service from Livvy, prompt, polite, and resolved quickly.
“Why isn’t this a 5 star review?” I hear you ask.
Because I should not have had to deal with customer services at all.
The item I wanted was available to order despite being out of stock.
Inventory management was poor, so they lose a star, other than that, everything else was spot on: order updates etc via email were regular, staff were great, ordering was easy. This is probably an exception to the rule.
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
Thank you for your review. We're delighted to hear Livvy was able to help and that you were happy with our communication and service.
We're sorry the item became unavailable after you placed your order. While we do our best to keep our stock updated, occasionally items can sell out before our website reflects it. We appreciate your understanding and hope to provide you with a 5-star experience next time!
Kind regards,
A Farley Country Attire
Great products and customer service as…
Great products and customer service as usual
18. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
Thank you so much for taking the time to leave us such a fantastic 5-star review!
We're thrilled to hear that you've once again had a great experience with both our products and our customer service. Your continued support means a great deal to us, and we're so pleased we've been able to meet your expectations.
We truly appreciate your loyalty and look forward to welcoming you back again soon.
Kind regards,
A Farley Country Attire
Excellent customer service and quicker…
Excellent customer service and quicker than advertised delivery. Also everything very well packaged.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were happy with both our customer service and the speedy delivery, as well as the care taken in packaging your order. Your kind words really do mean a lot to us.
We truly appreciate your support and hope you enjoy your purchase. We look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
First time customer of A Farley Country…
First time customer of A Farley Country Attire. Delighted by the quick response time, courteous contact and great product range. Livvy Elliot, yes a real person!, was superb. I’m in the high net worth client service market so being treated as an individual with respect, courtesy and showing good attention to detail is important. So glad I found them!
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
Thank you so much for your fantastic review!
We're delighted to hear that your first experience with A Farley Country Attire was such a positive one. Providing friendly, personal service is something we really pride ourselves on, so it's wonderful to know Livvy made such a great impression. We'll be sure to pass your kind words on to her.
Thank you again for your support. We look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
Brilliant customer service
Brilliant customer service, super fast delivery, thanks Farley County Attire A+
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
Thank you so much for your brilliant review!
We're delighted to hear you were happy with both our customer service and super-fast delivery. Your kind words really do mean a lot to our team.
We hope to see you again soon!
Kind regards,
A Farley Country Attire
Poor
Poor, no contact phone number. I had to email to chase my order which was a slow process.
I chased order one day before 5 day delivery time scale, to receive an abrupt email back saying it had not been 5 days. Chased order after 6 days to be told they do not have stock of the item!
Selling items which they do not have stock of. Would not use again.
Freya 10:28 AM 16 Jul, 26
I can see your order was placed on our standard delivery service of 2-5 working days (courier cut off time is 2pm). There are currently no notes on your order indicating of any problems or issues and therefore, I can see the last working day to receive your order is Monday 20th of July.
Freya 12:55 PM 21 Jul, 26
Unfortunately, we have been advised that our latest restocking delivery from YETI has been delayed.
Review now updated, hopefully you are now able to see poor customer service and remember sending emails.
In future just be truthful, and tell the customer the item is not in stock.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
We're very sorry to hear about your experience and that you were left feeling disappointed.
Unfortunately, we're unable to locate your order from the details provided in your review. We'd really appreciate the opportunity to look into this further and see if there's anything we can do to help.
Please could you get in touch with our Customer Service Team Leader, Phoebe, at phoebe@afarley.co.uk with your order details? She'll be more than happy to investigate this for you.
We hope to hear from you soon.
Kind regards,
A Farley Country Attire
Fact no my opinion
Based on facts not my opinion
Ordered on the 21st assured it would arrive by 28th.
The 28th arrived after much hassle with the robot (you can’t physically communicate with this company) I’m told it’s not even in stock. I now hope I’ll get my requested refund.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä A Farley Country Attire
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and completely understand how frustrating this must have been.
We sincerely apologise that your order could not be fulfilled as expected and that you found it difficult to get the information you needed. This is certainly not the level of service we aim to provide.
We have contacted you privately to apologise and explain what happened, and we hope to have the opportunity to put things right.
If you have any further questions, please don't hesitate to get in touch with me directly at phoebe@afarley.co.uk. We truly appreciate your feedback and are sorry that we let you down on this occasion.
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