Accessorize.com Arvostelua 

Vastaus yritykseltä Accessorize.com

3 päivää sitten

Hello, thank you for your review and we're happy to add a copy of our email in response to this email:
Thank you for your patience while we looked into the concerns you raised regarding your recent visit to our Portsmouth Cascades store.

Firstly, I would like to apologise that you have been left feeling disappointed by your experience. We never want any customer to feel that they have been spoken to in a manner that they perceive as discourteous, and we appreciate you taking the time to share your feedback.

Having reviewed your comments, we will be following this matter up internally with the store management team. While we are unable to discuss the outcome of any internal conversations or actions relating to our colleagues, please be assured that your feedback has been taken seriously and will be addressed through the appropriate internal channels.

In relation to the return itself, our returns policy requires that items are returned in a resalable condition with the original tags attached. As the tag had been removed from the bag prior to the return being presented, the store was correct in applying our returns policy and declining the return. While we appreciate that the tag remained with the item and understand your explanation that it had been removed because you intended to keep the bag, our policy requires the tag to remain attached in order for a return or exchange to be accepted.

We are sorry that this has caused you distress and regret that your experience did not meet the standards we aim to provide.

We value all customer feedback as it helps us improve the service we offer.

Thank you again for bringing this matter to our attention.

Kind regards, Accessorize

Vastaus yritykseltä Accessorize.com

3 päivää sitten

Hello,

Thank you for your review.

Please be assured that we appreciate all customer feedback and will share this with the relevant teams.

Thank you again for reaching out to us.

Many thanks, Monsoon

Vastaus yritykseltä Accessorize.com

3 päivää sitten

Hello, 
 
Thank you for your order.
 
Please be aware that for Next Day Delivery orders placed on a Friday, Saturday or Sunday will not be processed until the next working day (usually Monday, unless this falls on a Bank Holiday), with delivery expected on Tuesday.
 
This information is detailed on our delivery page below, as well as during the checkout process:
Delivery Information Page
 
Any estimated dates give are that, estimates, and we do ask that you allow the advertised time on our website to pass before querying your order.

We also ask customers to please ensure their delivery address doesn’t fall within one of our couriers special postcodes area which can add a couple of additional working days to delivery. Again, this is all detailed on our delivery page.
  
We kindly ask customers to review the delivery information prior to checkout carefully to avoid any disappointment.
 
Kind regards,

Vastaus yritykseltä Accessorize.com

3 päivää sitten

Hello, 
 
Thank you for your order.
 
Please be aware that for Next Day Delivery orders placed on a Friday, Saturday or Sunday will not be processed until the next working day (usually Monday, unless this falls on a Bank Holiday), with delivery expected on Tuesday.
 
This information is detailed on our delivery page below, as well as during the checkout process:
Delivery Information Page
 
Any estimated dates give are that, estimates, and we do ask that you allow the advertised time on our website to pass before querying your order.

We also ask customers to please ensure their delivery address doesn’t fall within one of our couriers special postcodes area which can add a couple of additional working days to delivery. Again, this is all detailed on our delivery page.
  
We kindly ask customers to review the delivery information prior to checkout carefully to avoid any disappointment.
 
Kind regards,

Vastaus yritykseltä Accessorize.com

3 päivää sitten

Hello, 
 
Thank you for your order.
 
Please be aware that for Next Day Delivery orders placed on a Friday, Saturday or Sunday will not be processed until the next working day (usually Monday, unless this falls on a Bank Holiday), with delivery expected on Tuesday.
 
This information is detailed on our delivery page below, as well as during the checkout process:
Delivery Information Page
 
Any estimated dates give are that, estimates, and we do ask that you allow the advertised time on our website to pass before querying your order.

We also ask customers to please ensure their delivery address doesn’t fall within one of our couriers special postcodes area which can add a couple of additional working days to delivery. Again, this is all detailed on our delivery page.
  
We kindly ask customers to review the delivery information prior to checkout carefully to avoid any disappointment.
 
Kind regards,

Vastaus yritykseltä Accessorize.com

3 päivää sitten

Hello, 
 
Thank you for your order.
 
Please be aware that for Next Day Delivery orders placed on a Friday, Saturday or Sunday will not be processed until the next working day (usually Monday, unless this falls on a Bank Holiday), with delivery expected on Tuesday.
 
This information is detailed on our delivery page below, as well as during the checkout process:
Delivery Information Page
 
Any estimated dates give are that, estimates, and we do ask that you allow the advertised time on our website to pass before querying your order.

We also ask customers to please ensure their delivery address doesn’t fall within one of our couriers special postcodes area which can add a couple of additional working days to delivery. Again, this is all detailed on our delivery page.
  
We kindly ask customers to review the delivery information prior to checkout carefully to avoid any disappointment.
 
Kind regards,

Vastaus yritykseltä Accessorize.com

3 päivää sitten

Hello,

Thank you for your review.

Please be assured that we appreciate all customer feedback and will share this with the relevant teams.

Thank you again for reaching out to us.

Many thanks, Monsoon

Vastaus yritykseltä Accessorize.com

3 päivää sitten

Hello, 
 
Thank you for your order.
 
Please be aware that for Next Day Delivery orders placed on a Friday, Saturday or Sunday will not be processed until the next working day (usually Monday, unless this falls on a Bank Holiday), with delivery expected on Tuesday.
 
This information is detailed on our delivery page below, as well as during the checkout process:
Delivery Information Page
 
Any estimated dates give are that, estimates, and we do ask that you allow the advertised time on our website to pass before querying your order.

We also ask customers to please ensure their delivery address doesn’t fall within one of our couriers special postcodes area which can add a couple of additional working days to delivery. Again, this is all detailed on our delivery page.
  
We kindly ask customers to review the delivery information prior to checkout carefully to avoid any disappointment.
 
Kind regards,

Vastaus yritykseltä Accessorize.com

3 päivää sitten

Hello, thank you for your review, if your order timeframe has been and gone please reach out to our team at customerservices@monsoon.co.uk and they will be happy to help. Please be aware that our delivery timeframe at this time is 3-5 working days for standard delivery and 1 working day for next day delivery, delivery does not include weekends or bank holidays (orders placed at the weekend will be processed on a Monday and delivered on a Tuesday).

In the meantime, you may still receive a Trustpilot review request as we are asking customers for feedback regarding their experience on the site. This is not a product review which you will receive separately.

We hope that this is of some assistance.
 
Many thanks,

Vastaus yritykseltä Accessorize.com

3 päivää sitten

Hello,

Thank you for your review.

Please be assured that we appreciate all customer feedback and will share this with the relevant teams.

Thank you again for reaching out to us.

Many thanks, Monsoon

Vastaus yritykseltä Accessorize.com

3 päivää sitten

Thank you for taking the time to share your feedback.

I'm sorry to hear you were disappointed with your experience.

When an order is available for collection, Evri automatically sends a notification email advising that it is ready to be collected. If the order is not collected within the collection window, Evri will then return it, which is why you received a notification that it was being sent back.

We're pleased to hear that you found our store colleagues helpful, and we're sorry this was overshadowed by the issue with your collection notification. We appreciate your comments regarding our delivery partner and will ensure your feedback is passed on to the relevant team.

Kind regards,