My 2 daughters and my niece had their ears pierced at the Guildford branch by Niamh. She was absolutely brilliant. Very careful and caring and ensured the girls were all fully happy with the piercing... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Outstanding service from accessorize, I had ordered a couple of things, one of which I wasnt happy with as I thought it was poor quality. I had already used it so couldn't return but sent an email wit... Näytä lisää
I ordered two bikinis ( 2 tops and 2 bottoms) in different sizes . I kept one set and returned the other set ( 2 items) . However I have only been refunded for one and they are refusing to refund the... Näytä lisää
Yritys on vastannut
I bought my granddaughter a pair of sandals for her holiday.. unfortunately they were the wrong size,so I returned them and was refunded within a week, they also kept me informed every step of the way... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
New women's fashions accessories have landed! Our Accessorize bags, purses, jewellery, shoes, accessories, gifts and beachwear will get you up-to-the-moment.
Yhteystiedot
Yhdistynyt kuningaskunta
- accessorize.com
3,9
Hyvä
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Accessorize.com
Hello,
Thank you for your order.
Please be aware that for Next Day Delivery orders placed on a Friday, Saturday or Sunday will not be processed until the next working day (usually Monday, unless this falls on a Bank Holiday), with delivery expected on Tuesday.
This information is detailed on our delivery page below, as well as during the checkout process:
Delivery Information Page
Any estimated dates give are that, estimates, and we do ask that you allow the advertised time on our website to pass before querying your order.
At this time your order is not classed as late or delayed, and therefore, would not be processed until the next available working day (Monday).
We kindly ask customers to review the delivery information presented at checkout carefully to avoid any disappointment.
Kind regards,
Happy with my purchase and your…
Happy with my purchase and your service, including delivery.
19. heinäkuuta 2026
Good service
The ordering process was straightforward, easy website to navigate. My three items all had to be sourced and sent directly from stores as they were very low in stock but I was impressed that they still managed to arrive within 4 working days.
18. heinäkuuta 2026
Poor quality
Poor quality , one stud to keep bag closed not very secure Can see it braking easily Lining pretty thin Would not have paid full price for this bag Very disappointing
18. heinäkuuta 2026
Vastaus yritykseltä Accessorize.com
Hello,
Thank you for your review.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks,
Don’t bother with next day delivery
Paid £6 for next day delivery. 5 days later and it’s still not here. Stop using EVRI, they are unreliable.
20. heinäkuuta 2026
Vastaus yritykseltä Accessorize.com
Hello,
Thank you for your order.
Please be aware that for Next Day Delivery orders placed on a Friday, Saturday or Sunday will not be processed until the next working day (usually Monday, unless this falls on a Bank Holiday), with delivery expected on Tuesday.
This information is detailed on our delivery page below, as well as during the checkout process:
Delivery Information Page
Any estimated dates give are that, estimates, and we do ask that you allow the advertised time on our website to pass before querying your order.
At this time your order is not classed as late or delayed, and therefore, would not be processed until the next available working day (Monday).
We kindly ask customers to review the delivery information presented at checkout carefully to avoid any disappointment.
Kind regards,
Cancelled
Ordered, then cancelled by the company the day after. Very disappointing
20. heinäkuuta 2026
Vastaus yritykseltä Accessorize.com
Hello,
Thank you for getting in touch.
We can confirm the item in your order has been marked on your order as 'Unable to Fulfil' and therefore cancelled. An email advising you of this was sent at the time of cancellation.
We are truly sorry for any disappointment caused by this and this only occurs when our team are picking items for orders to be shipped.
Therefore, your cancellation notice will occur when and if other items are being shipped to you. Sadly, until shipped no online order is 100% guaranteed hence why payment is not physically taken from the customer until despatch, these funds are ring fenced by your bank and held by them.
The item was most likely confirmed as in stock at the time, however during the packing process we have found this item to be unavailable. It is a common process which can occur with any online retailer and tends to be more common during busier sale period due to the high volume of orders being placed.
As this item has not been dispatched, as mentioned, rest assured you have not been fully charged as we only charge upon despatch, therefore any pending funds held by your bank will be cancelled and will revert back to your original method of payment within 10 working days (this will not show as a refund). Please note this timeframe is dependant on your banks policies and beyond our control as we’re not holding the funds. This is also stated on your cancellation email.
As no payment has been taken for your order we're unable to offer an alternative option.
Once again, we are terribly sorry for any upset or inconvenience caused by this matter.
Kind regards,
What a gorgeous summer bag will go with…
What a gorgeous summer bag will go with anything. Just the right size
20. heinäkuuta 2026
Completely different to colour…
Completely different to colour described and shown on website
18. heinäkuuta 2026
Vastaus yritykseltä Accessorize.com
Hello,
Thank you for your review.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks,
My favourite accessories shop ever
My favourite accessories shop, quality, quick delivery, as soon as you need it, it’s there.
20. heinäkuuta 2026
I love this brand one of my favourite ❤️
The staff were really friendly and helpful 🩷
18. heinäkuuta 2026
a great first piercing experience
getting my lobe piercings was a very quick process (maybe 10 minutes) and i was walked through every step by harpreet who kept the atmosphere light even though i was quite nervous about the pain and was very clear about the aftercare and how to look after it
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Excellent quality and value
Excellent quality and value. Great service received my items within 2 days
19. heinäkuuta 2026
Really easy to order online and super…
Really easy to order online and super quick delivery.
19. heinäkuuta 2026
Great stuff!!
19. heinäkuuta 2026
I was treated absolutely disgustingly…
I was treated absolutely disgustingly by the manager in the Portsmouth branch
She came across super racist and absolutely patronising and just vile
Can’t believe Accessorize has got desperate to the point they’re hiring vile ugly individuals like that !
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Accessorize.com
Hello, thank you for your review and we're happy to add a copy of our email in response to this email:
Thank you for your patience while we looked into the concerns you raised regarding your recent visit to our Portsmouth Cascades store.
Firstly, I would like to apologise that you have been left feeling disappointed by your experience. We never want any customer to feel that they have been spoken to in a manner that they perceive as discourteous, and we appreciate you taking the time to share your feedback.
Having reviewed your comments, we will be following this matter up internally with the store management team. While we are unable to discuss the outcome of any internal conversations or actions relating to our colleagues, please be assured that your feedback has been taken seriously and will be addressed through the appropriate internal channels.
In relation to the return itself, our returns policy requires that items are returned in a resalable condition with the original tags attached. As the tag had been removed from the bag prior to the return being presented, the store was correct in applying our returns policy and declining the return. While we appreciate that the tag remained with the item and understand your explanation that it had been removed because you intended to keep the bag, our policy requires the tag to remain attached in order for a return or exchange to be accepted.
We are sorry that this has caused you distress and regret that your experience did not meet the standards we aim to provide.
We value all customer feedback as it helps us improve the service we offer.
Thank you again for bringing this matter to our attention.
Kind regards, Accessorize
Happy customer
I ordered on Friday night and paid for 'next day delivery'. I realised that as it was after 4.00pm that it wouldn't be delivered on Saturday. However I didn't realise that it wouldn't start the process till Monday as you don't process over the weekend. So it actually arrived on the Tuesday. I was still glad I paid for the 'next day' delivery as I needed them by the Wednesday and if I'd only paid for the normal delivery I might not have got them in time.
I am pleased with the necklace and the earrings and they go perfectly with my outfit
17. heinäkuuta 2026
Vastaus yritykseltä Accessorize.com
Hello,
Thank you for your review.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Monsoon
Vastaus yritykseltä Accessorize.com
Hello,
Thank you for your order.
Please be aware that for Next Day Delivery orders placed on a Friday, Saturday or Sunday will not be processed until the next working day (usually Monday, unless this falls on a Bank Holiday), with delivery expected on Tuesday.
This information is detailed on our delivery page below, as well as during the checkout process:
Delivery Information Page
Any estimated dates give are that, estimates, and we do ask that you allow the advertised time on our website to pass before querying your order.
We also ask customers to please ensure their delivery address doesn’t fall within one of our couriers special postcodes area which can add a couple of additional working days to delivery. Again, this is all detailed on our delivery page.
We kindly ask customers to review the delivery information prior to checkout carefully to avoid any disappointment.
Kind regards,
Trustpilot-kokemus
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