My 2 daughters and my niece had their ears pierced at the Guildford branch by Niamh. She was absolutely brilliant. Very careful and caring and ensured the girls were all fully happy with the piercing... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Outstanding service from accessorize, I had ordered a couple of things, one of which I wasnt happy with as I thought it was poor quality. I had already used it so couldn't return but sent an email wit... Näytä lisää
I ordered two bikinis ( 2 tops and 2 bottoms) in different sizes . I kept one set and returned the other set ( 2 items) . However I have only been refunded for one and they are refusing to refund the... Näytä lisää
Yritys on vastannut
I bought my granddaughter a pair of sandals for her holiday.. unfortunately they were the wrong size,so I returned them and was refunded within a week, they also kept me informed every step of the way... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
New women's fashions accessories have landed! Our Accessorize bags, purses, jewellery, shoes, accessories, gifts and beachwear will get you up-to-the-moment.
Yhteystiedot
Yhdistynyt kuningaskunta
- accessorize.com
3,9
Hyvä
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Accessorize.com
We are sorry the incorrect size was sent. We are reviewing our process to prevent this.
I ordered my product on Friday 24th…
I ordered my product on Friday 24th July paying for express delivery. Other than an email receipt of my order I have received no information or a further update regarding my purchase as of this moment Monday 27th July I have no idea of the progress of my item. I would say pretty poor experience.
24. heinäkuuta 2026
Vastaus yritykseltä Accessorize.com
Hello,
Thank you for your order.
Please be aware that for Next Day Delivery orders placed on a Friday, Saturday or Sunday will not be processed until the next working day (usually Monday, unless this falls on a Bank Holiday), with delivery expected on Tuesday.
This information is detailed on our delivery page below, as well as during the checkout process:
Delivery Information Page
Any estimated dates give are that, estimates, and we do ask that you allow the advertised time on our website to pass before querying your order.
We also ask customers to please ensure their delivery address doesn’t fall within one of our couriers special postcodes area which can add a couple of additional working days to delivery. Again, this is all detailed on our delivery page.
We kindly ask customers to review the delivery information prior to checkout carefully to avoid any disappointment.
Kind regards,
Vastaus yritykseltä Accessorize.com
We are truly sorry to hear about your experience with the earrings breaking so quickly. We understand your disappointment and are taking your feedback seriously to improve our product quality.
Excellent customer service
Dana in customer service was extremely helpful resolving a problem with my delivery.
22. heinäkuuta 2026
From ordering the goods on line I was…
From ordering the goods on line I was kept informed up till delivery.
The items I ordered are just has advertised and i am very pleased with the quality.
22. heinäkuuta 2026
Lovely quality items
Lovely quality items including brilliant socks and a summer tote bag and a bracelet, all in the excellent sale.
Really pleased
Straightforward ordering process and payment process
22. heinäkuuta 2026
Four days ago had email you are on it…
Four days ago had email you are on it and then today get another email saying order has been cancelled!
23. heinäkuuta 2026
Vastaus yritykseltä Accessorize.com
Hello,
Thank you for getting in touch.
We can confirm the item in your order has been marked on your order as 'Unable to Fulfil' and therefore cancelled. An email advising you of this was sent at the time of cancellation.
We are truly sorry for any disappointment caused by this and this only occurs when our team are picking items for orders to be shipped.
Therefore, your cancellation notice will occur when and if other items are being shipped to you. Sadly, until shipped no online order is 100% guaranteed hence why payment is not physically taken from the customer until despatch, these funds are ring fenced by your bank and held by them.
The item was most likely confirmed as in stock at the time, however during the packing process we have found this item to be unavailable. It is a common process which can occur with any online retailer and tends to be more common during busier sale period due to the high volume of orders being placed.
As this item has not been dispatched, as mentioned, rest assured you have not been fully charged as we only charge upon despatch, therefore any pending funds held by your bank will be cancelled and will revert back to your original method of payment within 10 working days (this will not show as a refund). Please note this timeframe is dependant on your banks policies and beyond our control as we’re not holding the funds. This is also stated on your cancellation email.
As no payment has been taken for your order we're unable to offer an alternative option.
Once again, we are terribly sorry for any upset or inconvenience caused by this matter.
Kind regards
Plain design and not practical
The bag needs a zip for safety from theft and things falling out rather than a popper fastner
22. heinäkuuta 2026
Vastaus yritykseltä Accessorize.com
We appreciate your feedback regarding the bag's closure. We understand your concern about security and items falling out. We will consider your suggestion for a zip.
Friendly service
The shop assistant was friendly, I attended the store to collect a click and collect. She located the parcel checked my id and gave me the item.
26. heinäkuuta 2026
Vastaus yritykseltä Accessorize.com
We're so glad to hear that our team member provided such friendly and efficient service during your click and collect pickup! We appreciate your positive feedback.
Fast delivery to store
Fast delivery to store, well packaged, friendly efficient staff. Bag was just what I needed too.
24. heinäkuuta 2026
I never received my order
I never received my order. I chose parcel shop delivery and was notified to say it was ready for collection, but when I went to collect it, it wasn’t there. When I contacted customer services to notify them, they simply sent me the tracking information to say that it had been delivered to my parcel shop. Not helpful.
11. heinäkuuta 2026
Vastaus yritykseltä Accessorize.com
Hello, thank you for your review, if your order timeframe has been and gone please reach out to our team at customerservices@monsoon.co.uk and they will be happy to help. Please be aware that our delivery timeframe at this time is 3-5 working days for standard delivery and 1 working day for next day delivery, delivery does not include weekends or bank holidays (orders placed at the weekend will be processed on a Monday and delivered on a Tuesday).
In the meantime, you may still receive a Trustpilot review request as we are asking customers for feedback regarding their experience on the site. This is not a product review which you will receive separately.
We hope that this is of some assistance.
Many thanks,
Excellent click and collect service
Excellent click and collect service, next day after ordering. On a click and collect pick up a 15% discount on item bought in shop
Staff very polite and helpful
23. heinäkuuta 2026
Easy to navigate and order items
Easy to navigate and order items. The bag i ordered looks great. Better than the photos.
Item arrived quickly
Overall very happy with my purchase and service
Thank you
20. heinäkuuta 2026
Very simple to order and ready to pick…
Very simple to order and ready to pick up within 2 days.
21. heinäkuuta 2026
No idea where my bag is?
No idea where my bag is? I ordered a bag on 21st July in the sale under click and collect to your Edinburgh store. I expected that it would be available later on that day but the order email stated that I would receive an email when it was ready to collect. No email received so eventually phoned the Edinburgh store on 24th July and was told that they did not have the bag and that they had notified 'central office'. I asked where that left me and she did not know? As I have not had any updates I am unsure what to do next? Please let me know.
21. heinäkuuta 2026
Vastaus yritykseltä Accessorize.com
Hello,
Thank you for your review.
We're sorry to read of your disappointment and frustration.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Monsoon
I have been charged twice for an order…
I have been charged twice for an order that’s has now been cancelled 😡
22. heinäkuuta 2026
Vastaus yritykseltä Accessorize.com
Hello,
Thank you for getting in touch.
We can confirm the item in your order has been marked on your order as 'Unable to Fulfil' and therefore cancelled. An email advising you of this was sent at the time of cancellation.
We are truly sorry for any disappointment caused by this and this only occurs when our team are picking items for orders to be shipped.
Therefore, your cancellation notice will occur when and if other items are being shipped to you. Sadly, until shipped no online order is 100% guaranteed hence why payment is not physically taken from the customer until despatch, these funds are ring fenced by your bank and held by them.
The item was most likely confirmed as in stock at the time, however during the packing process we have found this item to be unavailable. It is a common process which can occur with any online retailer and tends to be more common during busier sale period due to the high volume of orders being placed.
As this item has not been dispatched, as mentioned, rest assured you have not been fully charged as we only charge upon despatch, therefore any pending funds held by your bank will be cancelled and will revert back to your original method of payment within 10 working days (this will not show as a refund). Please note this timeframe is dependant on your banks policies and beyond our control as we’re not holding the funds. This is also stated on your cancellation email.
As no payment has been taken for your order we're unable to offer an alternative option.
Once again, we are terribly sorry for any upset or inconvenience caused by this matter.
Kind regards,
Trustpilot-kokemus
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