AbbyCar Rentals Arvostelua 

Nous sommes extrêmement déçus par notre expérience avec Abby Car.

Avant de réserver, nous avons pris le soin de contacter l’agence afin de confirmer qu’ils acceptaient bien une carte de débit et non uniquement une carte de crédit. Nous avons même reçu une confirmation écrite par e-mail indiquant que notre carte de débit serait acceptée.

Pourtant, une fois arrivés à l’agence, le personnel a refusé de nous remettre le véhicule en expliquant qu’une carte de crédit était finalement nécessaire pour le dépôt de garantie lié au carburant. Cette exigence est totalement contradictoire avec les informations qui nous avaient été communiquées avant la réservation.

Ne pouvant pas récupérer le véhicule à cause de cette incohérence, nous avons demandé un remboursement. Celui-ci nous a été refusé, alors que nous avions réservé en nous basant sur leurs propres informations.

Le plus choquant a été l’attitude du personnel, qui s’est montré complètement désintéressé par notre situation. Aucune volonté de trouver une solution, aucun effort pour nous aider ou proposer une alternative, seulement un refus catégorique. Nous avons eu le sentiment que notre problème ne les concernait absolument pas.

Nous nous sentons clairement trompés. Nous avons perdu du temps, de l’argent et nous nous sommes retrouvés sans véhicule à cause d’informations erronées fournies par l’entreprise et d’un service client déplorable.

Nous ne recommandons absolument pas Abby Car et conseillons aux futurs clients de se méfier, même si vous obtenez une confirmation écrite de leur part avant de réserver.

Abbycar is a complete joke. They charged me a €20 “cleaning fee” even though the car was spotless — inside and out. Carpets clean, seats clean, no dirt anywhere. We only drove on paved roads like they told us. Still, they made up some nonsense about the car “not being clean outside,” which was absolutely false.This is just a cheap trick to squeeze extra money out of customers. Zero honesty, zero professionalism. If you rent from them, be ready for surprise charges pulled out of thin air.

Al contrario di quanto capitato a molti altri, non ho avuto problemi con Abby car di Skiatos. L’auto era un Micra vecchiotta invece di una Aygo, ma a parte questo il personale era cortese. All’arrivo ci hanno offerto bottigliette di acqua fresca. Alla riconsegna ho segnalato che la copertura della chiave sulla maniglia era andata perduta pensando che fosse successo durante il mio noleggio, ma l’addetto si ricordava che era già mancante e mi ha mostrato il video fatto al momento della consegna. Se avesse voluto approfittarsene avrebbe potuto farlo e invece è stato molto corretto.

fuyez Abbycar ...ce sont des escrocs sur Athènes aéroport
Pour une question de Nom , ils n'ont pas voulu nous laisser une voiture alors que nous avions tous les justificatifs , c'était la même personne , et nous avions tout réglé pour 1 mois
nous avons loué de suite chez un autre loueur et pas de souci entre le nom avec la carte bleue
FUYEZ ....FUYEZ....Pas agréable...pas commerçants du tout
FUYEZ CETTE ENSEIGNE
je mets en place ma protction juridique et je ne manquerai de laisser des avis défavorables très régulièrement
Pascal Le Gall

Arrived at Corfu Airport .. location was described as being on site within the airport but it's probably half a mile away (long walk with suitcases). I'd booked a Peugeot 308 (same as an Astra) as I had a family of 4 with suitcases. On arrival I was told the 308 (or equivalent) was not available so they offered an "upgrade" ... to an entry level Vauxhall Corsa. I suggested it wasn't an upgrade at all as it was smaller. They insisted it was (according to their definition). This wasn't a high-end Corsa (if one exists) - it was the entry level trim. I ended up accepting this as I wanted to get to the hotel, but it was a squeeze. Be careful on this trick

I rarely leave negative reviews, but after renting a car from AbbyCar Montenegro through DiscoverCars.com, I feel compelled to warn other people so they can make an informed decision.

I collected the vehicle from Podgorica Airport between 20–24 July. The rental process immediately raised concerns. There was no rental desk inside the airport, and I waited around 30–45 minutes for a representative to arrive. The paperwork was completed outside the terminal using a handheld device. There was no proper check-out inspection, no documented record of the vehicle's existing condition, and no walk-around of the car with me. The rental agreement showed no pre-existing damage, despite the vehicle having numerous dents, scratches and paint damage all over it.

When I questioned this, I was simply told to take my own photos and videos because "everything would be checked properly when the car was returned." That is not how a professional car rental company should operate.

As a precaution, I spent considerable time taking timestamped photographs and videos of the vehicle before leaving the airport. Unfortunately, because there were so many obvious dents and scratches, I focused on documenting the major areas of damage.

When I returned the car four days later, in heavy rain and with my family already inside the airport checking in for our flight, the representative immediately walked to one very specific area on the rear plastic wheel arch and claimed there was a small scratch that had occurred during my rental. Rather than reviewing my photos or carrying out a full inspection, he focused only on that one area.

I explained that I had not been involved in any accident, collision or incident during the rental period and believed the mark could already have been present. Despite this, I was repeatedly told that I should simply accept responsibility because "your insurance will pay." Under significant time pressure, with an international flight to catch, I felt I had little practical choice but to sign the paperwork while disputing that I had caused the damage.

I was then charged €726 for what appeared to be a minor cosmetic scratch on a plastic trim component. No repair estimate, independent assessment or breakdown of costs was provided.

My concern is not only the money; it is the entire process. A professional rental company should provide a detailed vehicle condition report at collection, conduct a transparent inspection at return and support any damage claim with clear evidence and reasonable repair costs. That did not happen in my experience.

I have rented vehicles across Europe for many years and have never encountered anything like this. I am now pursuing the matter with my insurance provider, my card issuer and DiscoverCars.

My advice to anyone considering AbbyCar Montenegro is simple:

• Take hundreds of photos and several videos before leaving the airport.
• Photograph every single panel, wheel, bumper and plastic trim piece.
• Do not rely on the rental company's paperwork if existing damage is not recorded.
• Carefully read recent reviews before booking.

Based on my personal experience, I cannot recommend AbbyCar Montenegro and would strongly encourage travellers to consider alternative rental companies with transparent inspection procedures and better customer service.

Comme les autres, grosse arnaque... Très déçu.

A Kos. Ci hanno mandato a lavarla perchè troppo sporca ( mai accaduto, siamo 4 persone più che civili e abbiamo girato il modo), Accanto ci sono auto lavaggi che te la sciacquettano in 3 minuti per 30 euro.
Scopro che la mafia non esiste solo in Italia.
A PIEDI DA ORA IN POI PIUTTOSTO CHE CON VOI

Expérience de location totalement insatisfaisante. Société à fuir.

Dès notre arrivée, les problèmes ont commencé. Contrairement à ce qui est laissé entendre lors de la réservation, l'agence ne se trouve pas à l'aéroport. Sur place, il n'y a qu'un Algeco fermé avec une simple feuille manuscrite collée sur la vitre indiquant un numéro de téléphone. Il faut appeler l'agence puis attendre qu'une navette vienne vous chercher, le tout en plein soleil, sans aucune information ni espace d'attente adapté.

Une fois arrivés à l'agence, la carte bancaire utilisée pour le paiement, une carte Visa à débit immédiat, a été refusée pour le dépôt de garantie au motif qu'il fallait obligatoirement une carte de crédit avec la mention « Credit » inscrite dessus. Cette exigence, qui n'était pas clairement indiquée au moment de la réservation, est très surprenante puisque cette même carte est acceptée sans difficulté par de nombreuses autres agences de location.

La seule solution proposée a été de souscrire une assurance complémentaire à 280 €, ce qui ressemble davantage à une vente forcée qu'à une véritable alternative.

L'accueil a été particulièrement froid, voire glacial, sans aucune volonté d'aider ou d'expliquer les démarches.

Lors de la remise du véhicule, l'agent a fait le tour de la voiture avec une tablette sans donner la moindre explication et nous a demandé de signer immédiatement, sans nous laisser le temps de vérifier ou de relire l'état du véhicule.

Nous avons également découvert au moment de la prise en charge qu'il était interdit de circuler sur les chemins sous peine d'une pénalité de 300 €. Cette information importante ne figurait pourtant pas clairement dans les conditions présentées lors de la réservation.

Enfin, nous avions réservé une Toyota Yaris, mais avons reçu une Nissan totalisant près de 98 000 km. Le véhicule était dans un état très décevant : le revêtement du volant s'effritait, la climatisation émettait un bruit très important dès la position 3 et la voiture manquait cruellement de puissance.

La restitution a été tout aussi catastrophique. Impossible de joindre l'agence pour connaître les horaires d'ouverture : aucune réponse au téléphone, aux e-mails ou aux SMS.

Nous sommes arrivés à 8 h 10, mais l'accueil était fermé. Un employé n'est arrivé qu'à 8 h 45. Lorsque nous lui avons expliqué que nous devions nous rendre rapidement à l'aéroport, il nous a simplement répondu qu'il devait s'occuper d'autres clients avant nous. Il a pris les clés du véhicule sans effectuer d'état des lieux, sans nous faire signer le moindre document et avec une attitude particulièrement désagréable.

Pour couronner le tout, le trajet retour en navette vers l'aéroport a été particulièrement inquiétant. Le chauffeur roulait de manière dangereuse, sans respecter les règles de circulation, tout en étant constamment au téléphone pendant le trajet, mettant inutilement en danger ses passagers.

Au final, cette location a été une succession de mauvaises surprises, de manque de transparence, d'un matériel de mauvaise qualité et d'un service client déplorable. Je déconseille vivement cette société de location. Il existe heureusement de nombreuses autres agences bien plus sérieuses et professionnelles.

The company Drive Rent a car in Rhodes, has cars with technical problems. They collaborate with the company Carjet, for cheap cars and in case of incident, the clients pay the whole damage and they don't be refund from anyone. Even if they've full insurance.
Be very careful and avoid both companies!!!!!

Aquí tienes una versión muy negativa, pero centrada en hechos verificables:

**Experiencia pésima con AbbyCar. No volveré a reservar con ellos.**

La web te hace creer que has realizado una reserva, pero después resulta que era una solicitud “bajo demanda”, sujeta a una confirmación posterior que puede no llegar nunca.

Esta condición aparece de forma confusa y poco transparente. En ningún momento queda suficientemente claro que realmente no tienes un vehículo reservado. Tú organizas el viaje pensando que el alquiler está cerrado y, posteriormente, AbbyCar rechaza o cancela la solicitud por falta de disponibilidad, dejándote completamente tirado y obligándote a buscar otro coche a última hora, normalmente mucho más caro.

Además, AbbyCar se desentiende indicando que la documentación depende de la plataforma intermediaria, cuando el servicio que se está contratando lleva su nombre.

Me parece una práctica vergonzosa y engañosa desde el punto de vista del cliente. Una solicitud pendiente de disponibilidad no debería presentarse de manera que parezca una reserva confirmada. Si no pueden garantizar el vehículo, deberían indicarlo de forma clara, visible y antes de finalizar el proceso.

Cero confianza y cero recomendable.

Ho prenotato una macchina a noleggio tramite la App Ryanair e in automatico mi hanno indirizzato su Abbycar. Durante la procedura di acquisto non mi è stata chiesta la carta di credito e ho completato tutto con la carta di debito. Al mio arrivo a Kos il titolare dell'agenzia Abbycar, un uomo con pochissima pazienza, mi ha detto che non mi potevano dare la macchina senza carta di credito fisica, inoltre c'erano delle spese extra tra cui un'assicurazione aggiuntiva. Morale della favola 600€ per 5 giorni di noleggio. MAI PIU!!!

Ich rate definitiv davon ab.

Ich hatte einen Mietwagen gebucht und bin aufgrund meiner verspäteten Ankunft nicht pünktlich erschienen. Ich informierte den Mitarbeiter jedoch, dass ich den Wagen später abholen würde, und es gab kein Problem. In der Zwischenzeit wurde meine Reservierung vom System storniert, und ich habe mein Geld immer noch nicht erhalten. Niemand antwortet auf meine Nachrichten ,Chat oder auf meine E-Mails.

Horror company,

We had reserved and paid for a rental car at Abbycar, Chania airport. Due to a flight delay we arrived too late at the office. They could not be reached by phone. When we arrived they told us that we were too late and they rented out the car to someone else (double booking). We did not get our money back and no other car. We were treated very rudely and laughed at the counter. Their rates are very low, but their business model is to scam People. You dont get your deposit back because they will always find a tiny scratch somewhere.
Warning: do not do business with this company!

Avoid this company at all costs!

I had a confirmed reservation with my flight number on file, scheduled for a 23:30 pickup. Despite that, AbbyCar rented my car out to someone else without any notice. I tried calling their support numerous times before and during my delay — no one picked up. I finally reached someone at 2 AM who told me to just wait at the airport until 8 AM to get a car. So I spent eight hours overnight at the airport, completely stranded, through no fault of my own.

Since then, I've asked repeatedly for a full refund. Days later, still no resolution — just excuses about "checking the system." At this point it genuinely feels like a scam: take the payment, don't honor the booking, then stonewall the refund. Now they are completely ignoring my mails and calls. Never had something similar in my life. This company should not be allowed to operate.

If you're considering AbbyCar: don't. Book with a company that actually honors its reservations and that has a customer service.

Awful,everything starts with booking and prepayment(non refundable)after which we were told that we will not get full coverage for an adequate sum of money, because we are not eu residents and our full coverage will cost us 40 euro!!Only insurance without car rent price!!The second surprise that they have a looong list of sightseeing that you can NOT visit,because there is not asphalt there, and if u go u will be fined for 500 euro!So if u want to go to see Albania,do not use these company. The next surprise was about the car wash.We must wash tha car,before ending the rent,the fine was 20 euro!We rent cars worldwide, but we didn't meet such a stupid rules!And the last,but not least-the deposit-the abbycar kept the deposit for 17 days after the rent!Be ready for this,we were not,we were shocked and very up set for such a "service"!Don't do our mistakes !!!

Truffatori arroganti.
Ci hanno negato la macchina già pagata con scuse inverosimili e comportamento inaccettabile.
State lontani.

I had an excellent experience with Abby Rental Cars in Paros. From start to finish, the team was professional, competent, and incredibly timely in every aspect of their service. The booking process was straightforward, the vehicle was presented in excellent condition, and both pickup and return were handled efficiently and without any hassle.
What stood out most was their reliability and customer-focused approach. The staff were friendly, responsive, and went above and beyond to ensure everything ran smoothly during my time on the island.
If you're visiting Paros and need a rental car, I would not hesitate to recommend Abby Rental Cars. Their professionalism, punctuality, and outstanding service made exploring the island easy and enjoyable. I will definitely use them again on my next visit.Highly recommended! 🚗🇬🇷✨

DO NOT USE
It is only when the people at Abbey cars take you from the airport to where they store their cars that you get told about their hidden fees.
We were given an old car that was full of scratches and struggled to get up hills.
Please make sure you read all the small print, the cost of the car is not the only cost.

Abbycar Tirana operates like a criminal organization. They refuse to hand over your pre-paid car unless you pay an extra €420 under duress for a local insurance policy. Their credit card requirement is a complete lie used to extort money. On top of that, they rip you off with bogus fees (€50 for a late shuttle bus that was their own fault) and aggressively try to claim €700 for fake damages when you return the car. Disgraceful behavior, official police complaints and chargeback procedures are ongoing