AbbyCar Rentals Arvostelua 

Wir haben über DiscoverCars das Auto bei Abbcar gebucht.
Wir haben leider ein Auto mit Steinschlag bekommen und es war auch sehr dreckig von innen. Der Mitarbeiter war weder freundlich am Flughafen noch sehr hilfsbereit.

Während unseres Urlaubs ist die Batterie kaputt gegangen. Wir haben uns bei der angegebenen Handynummer gemeldet und uns wurde erst gesagt wir müssten selber jemanden finden der uns überbrückt!? Schon alleine das ist eine Frechheit und wir hätten dann mit einem überbrückten Auto 2 Std. Zum Flughafen fahren sollen um da dann ein neues Auto zu bekommen und dann wieder die 2 Std zurück!
Da wäre uns ein ganzer Tag verloren gegangen und das auf unsere Kosten Sprit und etc.

Dann wurde uns irgendwann die Möglichkeit gestellt, dass ein Service zu uns kommt, klingt erstmal gut. Aber wir mussten diesen selbdtbezahlen!? 60€ haben die von uns genommen und wir haben dieses Geld nicht wieder bekommen. Als wir das am Flughafen bei dem Mitarbeiter ansprachen, gab es keine Reaktion außer das er da nichts machen könne. Absolute Frechheit war auch dass der Service sich weit über eine Stunde verspätet hatte und uns ein Tag vom Urlaub genommen wurde und wir einen ganzen Tag das Auto nicht nutzen konnten, auch da bekommen wir kein Geld zurück!?

Wie bei diesem Anbieter mit Problemen umgegangen wird ist absolut schlecht.

Und das beste war bei der Rückgabe wollte man und erst noch abziehen in dem und ein Schaden untergejubelt wurde ein Glück konnte ich das vor Ort aufklären

They charged me €125 for damage caused by something that came loose with a paper towel. The employee was extremely rude and completely unprofessional.”

Awful, Awful, Awful.
Our luggage was delayed & we didn’t realise we had to contact the company. Because we were an hour late they cancelled our booking & would not give us a refund. They kept £400 of our money.
They left us stranded, no apology, no help given by them.
They were very rude on the phone & at the air port.
The woman at the airport looked at the piece of paper & said “your over an hour late so you now have no car” & then began talking to her friend.

Esperienza estremamente negativa con AbbyCar. Non noleggerei mai più un’auto con questa compagnia.

Avevo prenotato e già pagato il noleggio tramite CarJet. Al momento del ritiro mi sono presentato con una carta utilizzabile sia come debito sia come carta di credito, regolarmente accettata a livello internazionale e che ho già utilizzato per noleggiare auto in diverse parti del mondo senza alcun problema.

Nonostante ciò, AbbyCar sosteneva che si trattasse esclusivamente di una carta di debito e si è rifiutata di accettarla.

Ho quindi chiesto di effettuare una prova concreta: una transazione di un centesimo utilizzando la carta come carta di credito. La transazione è stata regolarmente autorizzata e processata come carta di credito. Nonostante questa verifica, AbbyCar ha continuato a rifiutarla.

A quel punto mi sono trovato con le spalle al muro: o rinunciavo all’auto, perdendo quanto avevo già pagato tramite CarJet e compromettendo un viaggio già organizzato, oppure accettavo le loro condizioni.

Per poter ritirare l’auto sono stato così costretto a pagare 350 euro aggiuntivi per una copertura assicurativa, oltre a 150 euro di deposito.

Ho trovato questa modalità di gestione estremamente scorretta e, per come l’ho vissuta, profondamente subdola. Il cliente scopre tutto al banco, quando si trova all’estero, ha già pagato il noleggio e ha bisogno dell’auto: il suo margine di scelta, a quel punto, è praticamente inesistente.

Questa è stata la mia esperienza con AbbyCar e ritengo importante raccontarla affinché altri clienti sappiano cosa può accadere al momento del ritiro.

La mia valutazione è assolutamente negativa. Dopo questa esperienza non sceglierei mai più AbbyCar e non posso in alcun modo consigliarla.

Esperienza negativa per quanto riguarda la trasparenza al momento del ritiro.
Avevo già una copertura assicurativa con rimborso franchigia inclusa nella prenotazione, ma questa informazione non mi è stata spiegata in modo chiaro.

Al banco mi è stata proposta un’assicurazione aggiuntiva in modo molto insistente, evidenziando i rischi ma senza chiarire adeguatamente le coperture già presenti nel contratto. In queste condizioni, la scelta non risulta completamente libera e consapevole.

Ritengo che un servizio corretto debba garantire al cliente informazioni complete e trasparenti, permettendogli di decidere senza pressioni. Consiglio quindi a chi prenota di verificare attentamente le coperture prima del ritiro.

Sono arrivata fuori dall’aeroporto alle 22.05 e ho dovuto pagare 50€ per i 5 minuti di ritardo.
Nel momento di riconsegnare la macchina era presente un graffio microscopico sotto al paraurti e abbiamo dovuto pagare 363€ (nonostante avessi già pagato di più per avere la franchigia a 0), abbiamo chiamato la polizia (siccome ci era stato comunicato di chiamare in caso di danni per non dover pagare penali) ma ci hanno chiesto di andare a processo il giorno successivo (perdendo ovviamente il volo)

Pessimo, una vera mafia.
Abbiamo fatto un noleggio a podgorica in Montenegro. Alla consegna ci ha fatto pagare 363 euro di fee nonostante avessimo fatto l’assicurazione totale “perché c’era un graffio sotto la macchina”. Imbarazzanti

Absolutely shocking company and you should avoid at all costs!

We booked a larger Peugeot vehicle and were given a tiny Nissan Micra. On day two the engine light came on and the wiper blades didn’t work so it wasn’t safe to drive the car.

Highly unprofessional company who are absolute rip off merchants.

Avoid at all costs!

Do NOT use this company - shoddy unprofessional sales service. We hired a 9 people people carrier in Zante and when we returned it they said the vehicle needed a “biological” clean due to small amounts of of sand on floor and seats. We offered to hoover the sand from the vehicle which would have taken 10 minutes to do. They said it would take two days to clean !!!! My granddaughter found a feather on the beach and left it on the back seat. They noticed it and accused us of keeping birds in the car!!!!!!! We disputed the 80 euros charge. The agent asked us to pay in cash which I refused to do! Driver took us to the airport and 5 minutes later I had a message they took the amount from my credit card without my permission!
Absolute disgraceful company who were determined to extract extra charges from customers on the return of their vehicles. DO NOT DEAL WITH PEOPLE!,,,,

First of all, instead of the Opel I had booked, I received a Dacia.

After two months and several follow-ups, I finally managed to get approximately €715 of my €1,200 security deposit back.

The reason they withheld the remaining €450 was a very minor accident in which a €30 car part was damaged and needed to be replaced. Despite this, €485 of my deposit was not returned.

Now, they are also refusing to cooperate with me so that I can claim the amount from the insurance company.

Ich wünschte man könnte minus Sterne vergeben eine absolute Frechheit dieses Abby haben Auto nicht bekommen weil wir zu spät weil wir 2 Stunden zu spät gekommen sind zum Autovermieter obwohl unser Flug Verspätung hatte und als wir ihn das klarmachen wollten haben sie gesagt Pech gehabt unglaubliche abzocke wir haben350 € von 500 € zurückbekommen aber nur weil wir 3 Stunden herum telefoniert haben

Wir haben 2 Pkw,s gebucht, bei einem wurde versprochen, daß er am Flughafen steht, leider nicht!
Der Shuttle hat uns abgeholt, jedoch nur 3 Personen, die Kinder mußten zurückbleiben und haben sie dann ca. 1,5 Stunden später geholt! Wir haben bei Abbycar ca. 1,25 Stunden die Schäden von den beiden Fahrzeugen dokumentiert, uns wurden 2 zusätzliche Versicherungen angeboten, obwohl wir diese schon vorab bezahlt haben. Den zweiten Fahrer eintragen lassen kostet Euro 80.- Kindersitzerhöung verschlissen, Euro 36.- Der Tank war bei einem Auto halb voll und wurde bei Rückgabe beanstandet, weil wir in deswegen halb voll getankt haben. Natürlich alles mit Foto und Kilometerstand beim wegfahren dokumentiert. Bei Rückgabe wurde uns gesagt, Foto nicht gültig, weil eine Stunde später gemacht! Stimmt natürlich nicht weil wir eine Stunde auf die Fahrzeuge gewartet haben!!! Rückgabe war eine Katastrophe, statt 8 Uhr waren wir um 7 Uhr da was wieder 75.- Euro gekostet hat. Habe ich cash bezahlt, ohne Rechnung, weil angeblich der Kartenterminal kaputt ist. Wir haben heute eine E Mail bekommen, wo dieser Betrag in Rechnung gestellt wird, zusätzlich 1300.- Euro, weil der Radiolautstärkeregler in der Mittelkonsole gelegen ist, wo wir natürlich auch ein Foto bei der abfahrt gemacht haben. Das sind jetzt nur einige Dinge die ich aufgelistet habe und bin schon neugierieg, wieviel wir von unserer Kaution von Euro 2400.- refundiert bekommen! Von der unfreundlichkeit und respektlosigkeit möchte ich gar nicht berichten!

Failed to pick us up from the airport to take us to the rental lot. Eventually got there then the process to rent the car took 3 hr. We returned the car, washed and filled with fuel (as requested) a couple of hours late due to heavy traffic jams. Got fined 324 Euros by a little jobsworth who I got the strong impression was delighted that we wouldn’t escape without paying something extra. Would not recommend this company at all.

If I could leave 0 stars I would. Absolute scammers. Avoid.
They took ages to get our hire car ready. Made us fully valet it before returning and then charged 327 EUROS for returning the car 4 hours late.
The staff were appallingly rude and they forced our children to travel without seatbelts in an overcrowded van for the transport. I would never rent from them again

Complete scam of a company, cancelled my booking without a notice. Ruined my whole holiday plans as I had no car whilst in Albania for 5 days.

USA drivers with only US drivers license and not additional European license should not rent.
Until you complete the reservation there is no warning. After payment in the Voucher drivers requirement, indicates the US drivers require to have a physical European license as well.
For Cruise ship passengers and as well Airport terminal this company can be extremely miss leading.

Auto zostało odebrane bez uwag co do stanu technicznego, gwarantowano mi zwrot kaucji w ciągu 2 tygodni. Po powrocie do polski i wystawieniu pozytywnej opinii w discovercars, ukradziono mi 200euro z kaucji zwrotnej.

Corfu:DO NOT USE THIS COMPANY. I ordered a Hyundai i30 or equivalent. I received a 16-year-old Nissan Micra. Which is way smaller for my family of four. I had to travel with a suitcase on a Childs lap for an hour. Where the air conditioning didn't work. And my child was upset and crying the whole way because of the heat and uncomfortableness. I complain to the office. They said they had no authorisation to do anything. I complained to VIP cars who I booked the car from. All they did was log a call and did nothing. I emailed Abby cars twice. Had no response or acknowledgement. Absolutely shocking. Do not use this company even though you think it's cheap. You pay for what you get and you're going to get a poor service. Don't do it! I had to hire a different car while I was there, which they were superb. Katerina cars. Use them!

Bought extra insurance when I booked the car hire but when we picked up the car the pressure to buy their 300Euro insurance was significant. We said we didn’t want it so they insisted we pay a 2500Euro deposit and what do you know their payment machine was unable to charge the card. We spoke to our bank who said the issue was with their card reader but they still wouldn’t budge leaving us no alternative but to take out their insurance. Cowboys, do not book with them!

Booked a car online through Expedia with AbbyCar (Toyota Yaris or similar category) for 150 Euro. Arrived at the airport and went to the store. 2 employees were already helping 2 couples, so i waited. It took time and both conversations seemed not to go well. Both had problems (in the end, one of them had the same as me and the other was charged an extra 100 euro for returning the car with some sand from the beach inside). My turn came and guess what, I couldnt get the car. Employee asked for the voucher mailed to me with the reservation, face full of irony and disrespect, telling that i need i credit card on me in order to complete the reservation and buy insurance, the 150 were only for the car reservation! Told him that I got no credit card but i have debit and cash. None of em was accepted resulting in a failed rental. I didnt yell like the other 2 before me, stayed calm and asked for a refund. Employee's face suddenly got that sly look and he told me that they can't get a refund while reservation's time is due and i should contact Expedia. Guess what. I messaged Expedia and they told me that the refund request should be accepted by AbbyCar and they will try to get things right. 6 days later i get a message from Expedia support telling me that AbbyCar refused many times to grant the refund. Oh and not to forget, AbbyCar charges 100 euros for a bit of sand in the car and 200 for sea salt on the car seat. Imagine arriving on your vacation's 1st day and deal with such people. In the end we got a car from another provider. Zero problems, debit card accepted, everything clear from first to last day. No hidden payments or foul methods. 2026 by the way.

AVOID THEM