AbbyCar Rentals Arvostelua 

Whoever complains about debit card issues or American Express not being accepted should learn about life 😂

Now, this AbbyCar company… to the old and only guy working there, it’s clearly time to retire. He’s done his job, but the fact that he LIED TO MY FACE about the insurance is honestly shocking.

He told me that even with external insurance, I would be charged the TOTAL cost of repairing the car in case of an accident. I clearly explained that according to AbbyCar’s own terms and conditions, that is NOT true.

Read carefully: with external insurance, you get charged the franchise, YES, but that’s it. Your external insurance covers it.

Apart from this guy, everything went smoothly. Fast airport transfer, car in good condition, so I’ll give a second star for that.

Non posso che accordarmi ai commenti negativi di chi prima di me ha avuto a che fare con loro.. Partiti male già in fase di ritiro auto il 1 gg, dove appena uscito dall aeroporto di Podgorica non trovo nessuno.. ( per mess watts mi scrive un certo Ivan, che mi stava aspettando da 20min..) mi giro a dx e sx sperando di vedere scritto Abbycar da qualche parte ma nulla.. Dopo altri 20 min mi dice di andare nel parcheggiare in fondo, solo dopo un po' trovo lì la macchina ( che non era proprio piccola come richiesto, ma una skoda scala da 4.37m vabbè..) e arriva qualcuno dopo altri 20 min (quindi mi chiedo dove mi stesse aspettando prima?? ..) scopro che per l'addebito in fase di prenotazione si sono presi i soldi dalla mia carta di credito ( con numeri in rilievo e nominativa sempre usata all'estero) ma li sul posto l hanno rifiutata perché era appartenente ad una banca online ( ma la carta non era ovviamente virtuale.. Ma fisica) x risolvere ho dovuto usare una carta di debito da cui hanno trattenuto 500€ di deposito (carta che non accettano mai) e per il disturbo il mitico Ivan si é intascato in più 250€ cash ( in nero senza ricevuta sia chiaro) ma ovviamente l'auto mi serviva.. Al rientro per la riconsegna ritorna l'incubo, avviso la sera prima che sarei arrivato 15 min prima li al parcheggio per restituire l'auto , una volta arrivato dopo minuti e minuti di attesa non si presenta nessuno!! Mi scrivo sempre con questo certo Ivan che mi dice che c'è traffico.. Che un collega arrivava da un altra città, lo sollecito perché avevo un aereo da prendere e mi risp testuali parole : " non ho mica l'elicottero" resto allibito dalla professionalità con cui si rivolgono ad un cliente..! Morale della favola non arriva nessuno, mi scrive di lasciare li la macchina con la chiava attaccata, senza farmi capire se e come avrei riavuto il deposito cauzionale, avrei voluto vedesse davanti I miei occhi che l'auto era perfetta e mi facesse vedere lo sblocco dei miei soldi. Solo dopo esser atterrato a Roma quindi dopo ore mi manda su watts una foto con uno scontrino di 1cent che dovrebbe essere lo sblocco dei miei soldi (che ad oggi ancora non ho rivisto.. Ma I tempi sono max 30 gg) è stata veramente un esperienza surreale , un modo così indecente di interfacciarsi coi clienti che ha dell' inverosimile, in Italia durerebbe 1settimana un azienda così!!

We booked a villa holiday through Jet2 to Zante, which included an Abbycar rental car. After reading all the negative reviews, we were apprehensive, but we couldn't fault them. Abbycar collected us from the airport with a minibus and drove us to their site, which was about 5 minutes from the airport. We took photos and a video of the vehicle before collection and made sure any damage was marked on both copies of paperwork, they did claim initially there was no damage, but agreed there were some minor scratches, which were marked on the paperwork. When we returned the vehicle, they had a very quick look around and then gave us a lift to the airport. We did have to provide a large deposit of €1750 with a credit card, but this was refunded on return of the vehicle and we were not pressured into taking additional insurance with Abbycar. The car supplied was nearly new and in great condition.

Purtroppo sono stato renderizzato a questa società truffaldina inaspettatamente dopo aver prenotato con bsp-auto, non a caso hanno 2000 recensioni tutte a 1-2 stelle sia su google che su trustpilot, viaggiano con dei termini e condizioni ai limiti della legalità, mettono auto che non hanno a prezzi bassissimi per ingolosire poi ti trovi in viaggio li sul momento e cercano di spillarti quanti piu altri soldi possibile, inoltre dopo che sei stato truffato nemmeno lontanamente ti danno la macchina che hai scelto ma ti danno una scassarola strausata piena di difetti, nel mio caso ho prenotato una toyota aygo X una piccola utilitaria nuova e mi hanno dato una nissan pulsar del 2014 scasciata che camminava dalla 4° in poi, clacson non funzionante e nemmeno lo stereo. Casomai la porti un po sporca di sabbia si prendono 200 euro almeno questo non mi è successo che l'ho pulita per bene con la scopa del giardino :). E questo e.. Esperienza pessima e vi dirò di più.. ero in vacanza con una top model ucraina dove mi vantavo di essere una persona facoltosa ma dopo questa brutta esperienza abbiamo litigato e ha deciso di lasciarmi.

We rented a car at Podgorica Airport in Montenegro for one week. At the time of the rental, we were charged a young driver fee because both drivers were 21 years old. However, the contract provided through DiscoverCars clearly stated that there were no additional fees for drivers over 21. The terms shown to us by the local operator were therefore different from those stated in the contract we had received.

We were charged an additional €140 (€70 per driver), and despite showing the operator the contract, they made no attempt to resolve the issue or offer any solution.

As for the car itself, it was generally fine, although it had several scratches and minor damages here and there. When we returned the car, the staff immediately pointed out some of these same damages. Fortunately, we had a video showing that they were already present before the rental. They claimed that these damages were not clearly visible in their own documentation, which was concerning.

Fortunately, DiscoverCars investigated the matter and eventually refunded us the €140 young driver fee that we had been charged.

Overall, I was not satisfied with the experience and would not recommend Abbycar based on our experience.

Very disappointing experience in Tirana. I would strongly recommend being extremely careful when renting a car from this company.
According to our contract, we were supposed to be met at the door upon arrival. Nobody was there. We had to contact the company ourselves, and the necessary instructions were only provided after we specifically asked for them. This is especially unacceptable because the rental location is outside the EU, where many travellers do not have roaming or mobile internet immediately after arrival. Customers should not have to figure out how to find the rental office on their own.
The biggest surprise was the additional insurance. According to the employee, the insurance is charged for a minimum of 7 days, even if you rent the car for only 3 days. In other words, you can apparently be charged for insurance days during which you do not even have the car. This was not clearly explained to us when we made the rental, and we found this policy very questionable and lacking transparency.
The return of the car was also unpleasant. During the inspection, the employee made several strange and unexpected complaints, which made us feel as though they were looking for reasons to find problems with the vehicle.
Overall, the whole experience was characterized by poor communication, unexpected rules and a lack of transparency regarding additional charges.
I would strongly advise customers to carefully check every condition of the rental and, in particular, ask in writing about insurance charges and the exact procedure for collecting and returning the car. Do not assume that the conditions you see in the contract are the same as the rules applied by the local office.

DA EVITARE! COSTA POCO MA POI IL ADDEBITANO DANNI GIÀ ESISTENTI E PAGHI DI PIÙ. Ho avuto un problema con un addebito di €363 relativo a un presunto danno all'auto.

Alla riconsegna mi è stato contestato un piccolissimo graffio e l'importo è stato addebitato sulla mia carta.

Successivamente, verificando le foto e il video che avevo effettuato al momento del ritiro, ho riscontrato che il danno era già presente prima dell'inizio del mio noleggio. Ho quindi inviato ad AbbyCar la documentazione a supporto della mia contestazione e chiesto di verificare l'addebito.

Al momento sono ancora in attesa di una risposta/soluzione.

A FUIR ! ESCROCS! Scandaleux! ils nous ont faire payer une assurance omnium supplémentaire au desk de l'aéroport, alors que nous en avions déjà payée une préalablement lors de la réservation et qu'on le leur a signalé. Ils refusent de nous rembourser. En plus, ils ont d'abord essayé de nous fourguer une vieille voiture sans possibilité de brancher le gps qu'on a payé
AVOID AT ALL COSTS! CROOKS !At the aerport desk, they made us pay for full insurance even though we already had some, payed during de registration and had told them so. They refuse to refund us. On top of that, they first tried to palm off an old car on us that didn't even have a way to plug in the GPS we’d paid for.

Zero star. Stay away from this rent a car company. No customer service. Horrible experience. Stay away.

Iniziamo dall’auto noleggiata: auto con oltre 93.000 Km percorsi, carrozzeria malconcia che anche una preventiva ispezione per accertarne le condizioni appare impresa improbabile.
Ma il vaso dell’indignazione trabocca quando alla fine del noleggio viene richiesto , a sorpresa,il pagamento di un supplemento di 20 euro per il lavaggio dell’auto. Ma credono che la clientela sia con l’anello al naso? Ogni rental car provvede al lavaggio delle autovetture dopo il noleggio, mai si è vista una richiesta di supplemento per ciò che deve essere fatto da una compagnia di noleggio seria.

Would you like to visit the police station in Kos? Then do not rent a car from Abby. You will be charged extra, you will be assaulted and threatened. I had to visit the police station myself, do not recommend to anyone.

I booked a rental car for 11 days in the compact car category, including zero excess in the event of an accident. The total cost was over €600, so it certainly wasn’t cheap.

Unfortunately, I was extremely disappointed. Abbycar charged me an additional €110 for a child seat, which was actually just a simple booster seat—not a proper child seat—and probably has a retail value of around €25. On top of that, I was told that I was not allowed to get into the car after applying sunscreen, and that sand and food were not permitted inside the vehicle.

At that point, you start wondering what kind of amazing car they are about to give you.

What I received, however, was a very worn-out Suzuki Baleno which, according to Google, belongs to the small car category rather than the compact category I had actually booked. The car also had several damaged areas both inside and outside.

By that point, I was getting increasingly angry and decided to cancel immediately. Of course, that was not possible because a broker, Check24, was involved in the booking.

I therefore contacted Check24, provided them with all the documents and explained my reasons for cancelling. Today, 11 days later, I still have not received any response.

As a result, I have now paid twice for a rental car.

A truly wonderful experience—and one I would strongly recommend everyone else to avoid.

Ich hatte für 11 Tage einen Mietwagen in der Kategorie Kompaktwagen gebucht, inklusive 0 Euro Selbstbehalt im Schadensfall. Das Ganze kostete über 600 Euro – also alles andere als günstig.

Umso größer war die Enttäuschung vor Ort. Abbycar berechnete zusätzlich 110 Euro für einen Kindersitz, bei dem es sich lediglich um einen einfachen Booster handelte – keinen vollwertigen Kindersitz, sondern ein Modell, das neu vermutlich gerade einmal rund 25 Euro kostet.

Zusätzlich wurde mir erklärt, dass man sich nicht frisch eingecremt ins Auto setzen dürfe und weder Sand noch Essen im Fahrzeug erlaubt seien. Bei solchen Ansagen denkt man zunächst: Da muss jetzt aber ein wirklich hochwertiges Auto kommen.

Stattdessen bekam ich einen ziemlich heruntergekommenen Suzuki Baleno, der laut Google zur Kleinwagenklasse gehört und nicht zur von mir gebuchten Kompaktwagenklasse. Darüber hinaus war das Fahrzeug sowohl innen als auch außen an mehreren Stellen beschädigt.

Spätestens an diesem Punkt war meine Geduld am Ende und ich wollte die Buchung sofort stornieren. Das war jedoch nicht ohne Weiteres möglich, da die Buchung über den Vermittler Check24 erfolgt war.

Ich habe Check24 daraufhin sämtliche Unterlagen geschickt und die Gründe für meine Stornierung ausführlich dargelegt. Bis heute – 11 Tage später – habe ich keinerlei Antwort erhalten.

Das Ergebnis: Ich habe inzwischen zweimal für einen Mietwagen bezahlt.

Ein wirklich großartiges Erlebnis, das ich jedem nur empfehlen kann, sich zu ersparen.

Scammers. Car rental made online through CarJet, where the company was indicated as not adopting a mandatory credit card policy. When we arrived, they refused to rent us the car unless we provided a credit card, despite having suggested we would pay a deposit - an option they dismissed hastily and rudely. Also, they refused to give us our money back. Avoid.

Very disappointing and dangerous experience – I would not recommend Abby Rent a Car

I was given a car that had multiple serious problems and was clearly not properly checked before being handed over to me.

The car had a clutch problem, the rear windscreen wiper blade was missing, and there was a strange noise coming from the front of the car, especially at low RPM.

The steering/wheel alignment was also seriously out of alignment. When I was driving straight, the car would pull to the right. This was extremely concerning and, in my opinion, made the car dangerous to drive.

The key/remote control was also not working properly.

Overall, I was given a vehicle with multiple mechanical and safety issues that should have been identified before it was rented to a customer. I paid for a rental car expecting it to be safe and roadworthy, but instead I was given a car that I felt was dangerous to drive.

This caused a lot of unnecessary stress and inconvenience during my holiday.

Esperienza pessima… per 100 metri di off road ci hanno fatto pagare 300 € ..non prendete questa compagnia è solo una truffa

Scandaleux! ils ont réussi à nous faire payer une assurance omnium alors qu'on en avait déjà une et qu'on le leur a signalé. Ils refusent de nous rembourser. En plus, ils ont d'abord essayé de nous fourguer une vieille voiture sans possibilité de brancher le gps qu'on a payé
It’s outrageous! They managed to make us pay for comprehensive insurance even though we already had some and had told them so. They refuse to refund us. On top of that, they first tried to palm off an old car on us that didn't even have a way to plug in the GPS we’d paid for.

Be careful, these are really SCAMMERS!!! After sending to AbbyCar Athen, I showed the rental company operator the already paid reservation for a seven-seater car on my phone. The gentleman searched the contract for a few minutes and then told us that we would pay a 500 EUR deposit. Of course we wanted to pay. The gentleman told us that only by credit card. We only had a few debit cards. He didn't want those. No cash either. After calling the manager, they told us that we had to pay another 270 EUR and then we could pay by debit card. Since there were four children waiting for us, we had no other choice and paid. After paying, they told us that they didn't have the seven-seater car that we had paid for, that they had a larger nine-seater car for us. At that moment we understood why we had to pay 270 EUR more. I sent a complaint, I haven't received an answer to this day. BE CAREFUL OF THIS CAR RENTAL COMPANY!!!!!

Prenotato il pacchetto volo+auto per Heraklion con Easyjet. Arrivati al ritiro auto, l'ufficio era chiuso ma c'era un cartello con un numero da chiamare. Non hanno mai risposto. Siamo stati un'ora e mezza a fare tentativi, a chiamare tutti i numeri possibili, a chiedere agli autonoleggi vicini se avevano notizie ma nulla. Alla fine abbiamo dovuto rivolgerci a un'altra compagnia per prendere la macchina. Il tutto a mezzanotte e con un bambino. Siamo passati anche altre due volte in orari diversi ma l'ufficio era sempre chiuso. Per fortuna Easyjet ci ha rimborsato. Assolutamente da evitare

Worst car rental experience ever! We waited over an hour at the airport before being picked up. They gave us a vehicle below the category we paid for – an old car, full of dents, with warning lights on the dashboard, scratches, and a body with signs of accidents. In the end, they even looked for damage that already existed to charge you for it. Beware, scammers!

Wir haben über DiscoverCars das Auto bei Abbcar gebucht.
Wir haben leider ein Auto mit Steinschlag bekommen und es war auch sehr dreckig von innen. Der Mitarbeiter war weder freundlich am Flughafen noch sehr hilfsbereit.

Während unseres Urlaubs ist die Batterie kaputt gegangen. Wir haben uns bei der angegebenen Handynummer gemeldet und uns wurde erst gesagt wir müssten selber jemanden finden der uns überbrückt!? Schon alleine das ist eine Frechheit und wir hätten dann mit einem überbrückten Auto 2 Std. Zum Flughafen fahren sollen um da dann ein neues Auto zu bekommen und dann wieder die 2 Std zurück!
Da wäre uns ein ganzer Tag verloren gegangen und das auf unsere Kosten Sprit und etc.

Dann wurde uns irgendwann die Möglichkeit gestellt, dass ein Service zu uns kommt, klingt erstmal gut. Aber wir mussten diesen selbdtbezahlen!? 60€ haben die von uns genommen und wir haben dieses Geld nicht wieder bekommen. Als wir das am Flughafen bei dem Mitarbeiter ansprachen, gab es keine Reaktion außer das er da nichts machen könne. Absolute Frechheit war auch dass der Service sich weit über eine Stunde verspätet hatte und uns ein Tag vom Urlaub genommen wurde und wir einen ganzen Tag das Auto nicht nutzen konnten, auch da bekommen wir kein Geld zurück!?

Wie bei diesem Anbieter mit Problemen umgegangen wird ist absolut schlecht.

Und das beste war bei der Rückgabe wollte man und erst noch abziehen in dem und ein Schaden untergejubelt wurde ein Glück konnte ich das vor Ort aufklären