A1airportparking Arvostelua 

Worst airport parking experience ever, so unprofessional almost made us miss the flight out charged us an additional £29 without prior notice and when we got back took over an hour to drop us our car. DONT NOT USE THIS SERVICE!!

-10 if I could I been using car parks at the airport for 10 years never had an issue like this one worst ever company DONT BOOK .
They did not answer show up and made to pay for my own taxi 22£ on return because driver who barely spoke English told me he aint coming back for another hour then rudely told me to book my own taxi if i wasnt happy bare in mind its 2am.
They charge 18£ on arrives for shuffle worst ever never again biggest mistake I rather pay 100 pound extra then ever make that mistake again .

Absolutely AVOID this company at all costs. This is the second time we've used this company and their service is shocking, so bad! Firstly we had to wait nearly 30minutes to be taken to the airport, then on our return i tried calling the number specified for 45 minutes with no answer, i then tried off my husbands phone and they answered straight away stating they could be up to 30 minutes longer (we had already waited 45 minutes from our booked time of 3pm) even after this we were left waiting over an hour & not the 30 minutes they had stated. So in total we waited over 1hr 45 minutes from the pre-booked time which i think is absolutely ridiculous for a pre-booked service!!

DO NOT USE A1 AIRPORT PARKING IN BRISTOL AIRPORT!!
We booked meet and greet car parking from Friday 28th August to Tuesday 1st September with A1Airport Parking. When we returned to the airport to collect the car, we could see the vehicle tracker showed that the car was on the road behind the short stay car park. I rang the designated telephone number and was told the car would be around 40 minutes. I told the man that the car was by the car park but he insisted it was in the main compound. I told him we could see the car on the tracker being driven back and forth the road behind the car park and he said he would call me back. He didn’t. We waited to see if the car would turn up as we could see on the tracker it was in motion but it was a no show. My son in law followed two of the drivers who dropped off other cars to the back road and he saw them get into his car which was being driven by someone else and they drove off. I rang the contact number another 3 times to complain as I had my 6 year old grandson with me and by this time it was gone 1am. The person I spoke to insisted the car was in the car compound and when I told him I was tracking it he put the phone down on me.
My son in law saw the car again being driven with two others in there and shouted at the driver to stop the car. The driver sped off without stopping.
I called again and was told that the car would be 15 minutes as it was not ready. It was clearly being used as a taxi to take other drivers back and for the car parks. Over the weekend it has been driven over 100 miles!!
The car returned to the back road and my son in law tried to stop the driver and get the car. The driver sped off again, screeching the tyres and refusing to stop. I rang the office yet again and told the man that the police were on the way and he hung up on me.
The car then turned up and the driver was arrested. He was begging us not to call the police and said that he was just a taxi driver. His English was terrible and he could not show evidence of his ID or driving licence to the police. The officer told us he wasn’t convinced that the driver was who he said he was or that he even had a driving licence.
There is damage to the drivers side door and a dent on the passenger side. I rang the company again and spoke to another person whilst the police were with us and I was told I would be fully compensated, but I’ve had no emails or calls since. The police said that this is a regular occurrence. I’ve called the company 10 times this morning and have been given an email address that is undeliverable and have been hung up on numerous times when I say I want to make a complaint.
Please share this so that others don’t get scammed by this company

5 days and counting! Trying to get my refund for two cancellations! Waiting on the phone is a joke! The London number just awful no response says she is looking for the booking and not a thing! This company needs reporting for taking money by deception! When I paid the extra for cancellation fee due to my ill health! Bristol Airport needs to know about this! And do something!

From booking onwards was a complete shambles.i went on a compare site and a1 parking Bristol popped straight up and looked a very reasonable price so booked.
Didn’t receive confirmation email just a message saying thanks for booking & to ring when 30 mins from airport.
Postcode on the web site takes you no where near the site.
Then trying to get someone to answer the phone for directions took about 20 mins.finally getting to the site was needed a code to get in the gate (which we were not given) to then be told there was another £20 charge for airport barrier.
When landing back into the uk it took me at least 30 times over 3/4 hr to get through to someone for pick up & overall 2 hrs waiting for pick up.
I would never use these charlatans again

Cowboys. Car left on a dusty construction site. All passengers asked to pay Luton drop off £20 set down pick up levy. As you get dropped from one vehicle this should be shared £20. Scammers. On return was stuck waiting 2 hours. Eventually told 40 min wait.
An A1 driver dropped a car to someone else also waiting. Hitched a ride back to my filthy dirty car with his return driver. Absolute scammers

I WOULD NOT even give you a 1 star that is based on the transfer man he was amazing ..
Disturbingly left my car with these idiots with 126 miles left in as was more convenient for me to just get back in the car back upon arrival to get home sufficiently..these absolute morons and yea I say morons decided to either take all my fuel.out of my car or use my car whilst we were away ..to be stranded in Hitchin on a road with no street lights with a very scared 10 year old ..we had to wait for nearly 2 hours before someone agreed to bring me some fuel if I paid for it ..absolutely not !!scammers 100% absolutely vile which meant I then had to divert half hour out of my way to find a 24 hour garage to be able to get home as what they brought would hardly get me down the road ...
I will be taking this further as no one will answer the phone or reply to emails

AVOID AT RISK OF BREAKING DOWN AND BEING STRANDED !!!

NEVER EVER HAD SUCH A BAD EXPERIENCE IVE HAD NO SLEEP AND MY 10 YEAR OLD HAS FALLEN TO SLEEP DURING SCHOOL ..SHOULD BE ASHAMED OF YOURSELVES!!!

I experienced a very efficient and timely service in Luton, the car was returned the same condition of how I dropped it and the pick up was smooth. No issues to report, satisfactory meet and greet.

Absolutely horrendous. Once they answered the phone after about 20 missed calls. They told us 40 minutes. 1hour and 40minutes later still stood here and the guys that drop off other cars just look at you and don’t reply to you.

You have to pay extra £20 for drop off and pick up from stanstead airport

Dodgy as hell. I wouldn't be surprised if Bristol airport weren't even aware what these guys are doing. All their numbers forward to foreign offices, so of course they're not paying much tax in the UK. They are rude, barely speak English, and the car came back covered in mud...oh, and not to mention our vehicle wasn't even ready for us when we arrived back in the UK.

Nice experience nice staff and very kind all best

DO NOT USE Bristol airport
I booked for pm drop off and collection. when checking the day before they had been changed to am when I called yo question I was told no mistake pay or loose the booking so I had to pay £20 to change them. The number I was given for the day of travel I called the number 6 times and no answer for drop off, I rang the main number to be greeted by a very rude person who basically didn't care that we had a flight to catch, waited in the short stay carpark for 1hour 10 to have the car collected then had to pay £13.50 for the short stay car park. Messaged on return as we were delayed told again I had to pay extra to get the car back, told him I would pay cash to the driver on return. Got back to Bristol and the driver knew nothing about it so I refused to pay it. Got in the car they had unplugged my dash cam and left empty drink bottles.
One lady waiting for her car to be returned, they had used her fuel and the vehicle to transport people as had put the people carrier seats back up.
Absolutely awful company I definitely don't recommend

Awful! Driver was pleasant but apart from that the staff are rude! If you haven’t got a 4 by 4 then good luck to the bottom of your car getting up the drive, it has the biggest pot holes. Someone had been in the car and lay front seats down, keys were handed over to us without even asking for proof just a reg so we could have had our pick of any car. The car was covered in sticky stuff inside from whoever had been it. Needs shutting down!

DO NOT USE!!!

Upon returning from holiday a week later I revived 2 car parking fines through for £200 for the date that I was still abroad!! So the company has been using my car whilst I’ve been away!!

I’m absolutely disgusted that i left my car in what I thought was safe hands to find out in fact it is not and anything could have happened to my car!!!

They were late arriving to pick up my car which meant I had to pay extra to the car park. They did 37 miles in my car which meant they were parking the cars 15 miles plus from the airport then they took an hour and a half to return my car on my return. Will never ever use them again awful service don’t use them

I booked with A1 Airport Parking / Park Pilot Ltd for Stansted Airport. Unfortunately, after reading the reviews about this company, I became seriously concerned about leaving my car with them and decided that I could no longer trust the service.

One thing that really concerns me is the way the service is advertised at an attractive, low price. In my experience, the headline price can make the offer look very cheap and tempting, but once you actually book and start dealing with the company, you discover additional charges, cancellation issues and many other problems.

I had already paid £2 for Cancellation Cover. When I called them to cancel, I was told that they would still deduct 15% of my booking amount. I was given no clear explanation as to why I should pay another cancellation charge when I had specifically paid for Cancellation Cover.

Then I asked when I would receive my refund and was told it could take 2–3 weeks.

The communication was extremely frustrating. During my attempts to contact them, calls were disconnected, and when I called back, they either did not answer or told me to cancel through their website. I checked the website and could not find any proper cancellation option.

This whole experience has made me feel that the company lacks transparency and proper customer service.

What concerned me even more were the reviews I found from other customers describing serious problems with vehicles and concerns about the safety of the parking facility. After reading those reviews, I simply did not feel comfortable leaving my Mercedes there.

I have now contacted my bank regarding the payment because I believe the way this cancellation has been handled does not comply with what I expected when I purchased the Cancellation Cover.

They have wasted my time, caused unnecessary stress and made the whole process unnecessarily difficult.

My advice to anyone considering this company: DO NOT be attracted by the cheap headline price alone. Read the reviews and check all the terms, fees and cancellation conditions very carefully before paying.

I would NOT recommend A1 Airport Parking / Park Pilot Ltd to anyone. I would never use this company again.

Very disappointing experience and extremely poor customer service.

Please be extremely cautious before booking or leaving your vehicle at this location (A1 Car Park / New Farm on Stansted Road, Elsenham).
​There is a formal County Court Injunction Order (Claim No. M01CM141) physically posted at the entrance. The court order explicitly restrains the operator/defendant from trespassing, storing vehicles, depositing waste, or installing equipment on neighboring land (Title EX361671). The notice clearly warns that non-compliance constitutes contempt of court.
​Leaving your car here carries significant risks, including potential access issues or vehicle removal as part of active boundary enforcement. Save yourself the stress—book through official or fully accredited Stansted Airport parking operators instead.