4ocean Arvostelua 

279
TrustScore 2.5/5 tähteä

2,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

i've ordered from these guys a few times this year already! they're overall pretty good, and i've received everything i've ordered! the shipping is a little slow, but i've only ever gone with the... Näytä lisää

Saanut 2/5 tähteä

At first everything worked out great and I could manage my account fine. But then you guys changed the page layout and I have been unable to cancel my monthly subscription. Also, danish out there:... Näytä lisää

Saanut 2/5 tähteä

20$ for a bracelet, but only one pound of plastic taken from the ocean? I get that they have employees to pay, but I think that's a low amount of plastic taken from the ocean for this price.

Saanut 1/5 tähteä

Really don’t even want to give the company one star. Shipping is so slow it’s ridiculous! And it’s not just at the holiday season; the same lag occurred when I ordered earlier in the year., Also, n... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Elektroniikka & Teknologia

Erilaisten ulkoisten lähteiden tuottama tieto

4ocean is a global movement actively removing trash from the ocean while inspiring individuals to work together for cleaner oceans, one pound at a time.


Yhteystiedot

2,5

Välttävä

TrustScore 2.5/5 tähteä

279 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,5

Kaikki arvostelut

(279)

4 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

No complaints

As I read the reviews, specifically the low rated ones, I have to say that my experience was awesome. I placed the order and got my bracelets within 6 days. In fact, I got an email stating they'd been shipped and they arrived the next day. As for the bracelets, I really like the designs I picked out. I didn't have any issues adjusted them either. The method is very simple. Whether they hold up or not is to be determined and if they don't. You'll hear about it. Until then, no complaints.

25. maaliskuuta 2023
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

The bracelets are nice but don’t pay any extra for shipping

The bracelets are nice, however, I had issues with shipping and was not pleased with the customer service. I had paid for express shipping which had advertised that I would receive my bracelets in 1-3 days. My bracelets arrived almost 2 weeks after I had ordered them. When I asked customer service if I could get a refund for shipping, they refused. I normally don’t sweat this stuff or pay for express shipping but I bought them as a gift for someone from out of the country and they did not arrive on time. I just personally wouldn’t recommend paying anything extra for shipping.

6. helmikuuta 2023
Oma-aloitteinen arvostelu
4ocean-logo

Vastaus yritykseltä 4ocean

Hi there Lauren, We’re so sorry for any misunderstanding. We were able to locate your order and you paid for USPS First Class which typically takes 2-5 business days after the internal order processing time. We do see the order was delivered, if you are still awaiting your order please don’t hesitate to reach back out to us via our customer service email, chat or on social media and we will be happy to help.
Kind regards,
4ocean

Saanut 5/5 tähteä

Very Pleased!

3/12/2023 Update: I was able to work the beaded bracelet to fit and am very pleased with it. I also recently bought two anklets, but one matched the beaded bracelet so well I wear them both as bracelets. I am very happy with all I’ve gotten so far! 😊
————
I ordered two bracelets and they came in a timely manner. I got the ocean braided in large and it fits great.

I wanted to try one of the beaded ones and I thought by the picture that the strings were in a knot that allowed it to be sized by pulling the strings. I was wrong, the knot has been hardened to keep it from moving, and the standard size is quite small — I can’t even get it over 4 fingers.

So yes the braided one is nice but I was really hoping a beaded one would fit.

8. helmikuuta 2023
Oma-aloitteinen arvostelu
4ocean-logo

Vastaus yritykseltä 4ocean

Hi there, We’re sorry to hear you are having trouble with the beaded bracelet. Our bracelets are adjustable, and it can fit as tight or as loose as you’d like! The circumference of our bracelets at their largest are a little over 10 inches and 6.3 inches at the smallest. Our bracelets are between 2 to 5 inches in diameter and 6 to 15 inches in length. You can view a video on how to adjust our bracelets here: https://vimeo.com/303577998/88873f09e3

If the knot is sticking you can soak it in some warm water to loosen it a bit. If you have any other questions please don’t hesitate to reach out to our customer service via email, chat or social media and we will be happy help.

Kind regards,
4ocean

Saanut 5/5 tähteä

Beautiful bracelet

Thank you for my beautiful bracelet, I wear it every day with pride! I love the fact that this small piece of jewelry is part of the clean up of our oceans. Thank you for all your hard work and perseverance.
Melissa Finan

19. tammikuuta 2023
Oma-aloitteinen arvostelu
4ocean-logo

Vastaus yritykseltä 4ocean

Thank you for the kind words, Melissa. Our ocean cleanups wouldn't be possible without our amazing customers like you.

Saanut 5/5 tähteä

Love 4ocean!

I can’t say enough great things about 4ocean. I love the cause, and the products I receive are good quality. I’ve given their bracelets as Christmas or Birthday gifts for the last several years, and this year I purchased their water bottle, which has been phenomenal! I highly recommend them.

12. joulukuuta 2022
Oma-aloitteinen arvostelu
4ocean-logo

Vastaus yritykseltä 4ocean

Thank you for the kind words and for giving the gift of a cleaner ocean.

Saanut 5/5 tähteä

Very pleased with the 3 bracelets I…

Very pleased with the 3 bracelets I gave my family for stocking stuffers. Made me feel I had done something good for the environment. My son and daughter in-law were not aware of 4 0cean may they pass on good idea.

26. joulukuuta 2022
Oma-aloitteinen arvostelu
4ocean-logo

Vastaus yritykseltä 4ocean

Thank you for gifting the gift of a cleaner ocean this holiday season.

Saanut 1/5 tähteä

Poor customer communication

Update: The order placed on 3rd December has now arrived.

Placed an order for a bracelet and gift tin on 21st November in the hope it would be delivered to the UK for Christmas. Chased a few days later as it was showing as unfulfilled. Got a reply with a FedEx tracking number and was told the order would be updated in a few days.

Wrote again at the beginning of December to be told that the item I wanted was out of stock and the order hadn't actually been shipped, so would I like a replacement with a different bracelet or a refund. As this was for a gift (and I explained that I wanted it for Christmas), I asked for a replacement bracelet and tin. Order placed and was told it would be shipped in the next new days. Contacted them again a few days later as new order was showing as unfulfilled - got a shipping reference, but couldn't find any information on the FedEx site. Contacted 4Ocean again and was told that the tin was now out of stock and once again although I'd been told the order had shipped, it hadn't.

Why issue tracking references and say that an order has been shipped? It's just misleading and although I did get a refund, I will never order from them again as you can't trust what they tell you.

12. joulukuuta 2022
Oma-aloitteinen arvostelu
4ocean-logo

Vastaus yritykseltä 4ocean

Hi Sandie, I'm so sorry to hear your order didn't arrive. That's certainly not the 4ocean norm. If you can please provide me with your order number or email I would be happy to look into this for you and have a replacement sent. I look forward to your reply and help you resolve this.

Kind regards,
4ocean

Hi Sandie, I'm so glad to hear your order has arrived. If there is anything else we can help with please don't hesitate to reach out to us.

Kind regards,
4ocean

Saanut 1/5 tähteä

Have not received item

I placed an order on the 27/10 and did not receive a shipping number for 15 days, after then getting in contact with support I thought the matter was rectified however nearly 2 months later I still have not received my bracelet and cannot track shipping details.

26. lokakuuta 2022
4ocean-logo

Vastaus yritykseltä 4ocean

Hi Amy,

I'm so sorry to hear your order hasn't arrived, that's certainly not the 4ocean norm. I would be happy to look into this for you. Can you please provide me with the order number or email you used when you checked out? I look forward to your reply.

Kind regards,
4ocean

Saanut 5/5 tähteä

Amazing bracelet

Received my bracelet last week and I LOVE it !! It's so beautiful - I haven't taken it off and the quality seems really good.

I will definitely buy more.

I want to give a huge THANK YOU to 4ocean for the amazing work you're doing! ❤️ I'll keep following you guys and support you

5. joulukuuta 2022
Oma-aloitteinen arvostelu
4ocean-logo

Vastaus yritykseltä 4ocean

We're stoked to hear you love your bracelet. Thank you for the support, it means the world to us.

Saanut 5/5 tähteä

Awesome company and products

Awesome company and products! I usually don't bother to review on TrustPilot but it makes me very sad to see this company have such a low score here just because some people can't wait longer than 3 days for a product.
I'm happy to wait longer for a bracelet that goes to a fantastic cause, and even without the bracelets as incentive I'm more than glad to donate to the ocean cleanup cause in the first place- The accessories/products are just a nice bonus!
I bought the lava rock bracelets back in September and the process was pretty quick, it shipped and arrived in 10 days. Bracelets are high quality and adjustable. Going to buy more this holiday season as gifts!

6. syyskuuta 2022
Oma-aloitteinen arvostelu
4ocean-logo

Vastaus yritykseltä 4ocean

Hi there, Thank you so much for the kind words and support. It's thanks to our amazing customers like you that we are able to continue to clean the ocean.
Kind regards,
4ocean

Saanut 5/5 tähteä

This is not Amazon, be patient.

It seems a lot of whining here. Everyone has been ruined by Amazon shopping .It’s a start up non-profit , you’ll survive a few more days without your bracelet . Lol. It’s 20 dollars not 200 or 2000, it’s not gold . It’s meant to wear actively … these are the types of bracelets.. don’t understand the poor quality comments. If you think you can clean up the ocean more quickly for less go for it! TY 4Ocean.

3. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I love it!

The bracelets are really nice. I bought 2 for myself and 2 for my boyfriend on 2 several times three years ago. None of them is broken yet and the quality is still good. 4Ocean does an excellent job on removing plastics from the ocean. Keep going this way!

19. lokakuuta 2022
Oma-aloitteinen arvostelu
4ocean-logo

Vastaus yritykseltä 4ocean

We're stoked to hear you love your bracelets. Thanks to amazing customers like you we don't plan on slowing down cleaning the ocean anytime soon.

Saanut 1/5 tähteä

Placed an order a week ago…

Placed an order a week ago it still hasn't shipped, but they sure did charge me right away. I emailed and was told due to high volume it would take longer but there were no details on what that might mean. Looking through these reviews this seems to be a common problem with varying excuses.

Reply to their response, I just seth the order number as requested here it is again. 44534683

There was no disclaimer at checkout, nor was I told about the 10 day processing time in my conversation with your customer service. That being said it has now been 10 days so I can expect this to finally ship today?

11. syyskuuta 2022
Oma-aloitteinen arvostelu
4ocean-logo

Vastaus yritykseltä 4ocean

Hi there, I'm so sorry to hear your order hasn't arrived as expected. We are currently at a 10-day processing time and we do have a disclaimer on the checkout page. https://4oceanhelp-center.gorgias.help/en-US/how-long-will-it-take-my-order-to-ship-28834.

If you can please provide me with your order number I would be happy to look into this for you.
Kind regards,

Thank you for your order number. I do see your order was placed on September 12th and will ship on or before September 22. If there is anything else I can help you with please don't hesitate to reach back out.

Kind regards,
4ocean

I wanted to reach out to send you an update that your order has shipped.

Saanut 1/5 tähteä

Poor quality, disappointing customer service!

I purchased the beach chair for my wife after much research and a desire to support the 4ocean cause. Unfortunately the chair broke (the PLASTIC arm rest snapped completely in half). I called customer service hoping to get a replacement part, only to be told they do not offer replacement parts, and further will not accept the chair back as I purchased it more than a year prior. We live in Michigan, so beach season is limited. I estimate the chair broke on approximately its tenth use! I tried to repair the arm to no avail, as the location of the break makes it impossible to effect a lasting repair. So now I have a basically brand new useless chair headed to the junk pile (seems ironic given the company mission).

5. heinäkuuta 2022
Oma-aloitteinen arvostelu
4ocean-logo

Vastaus yritykseltä 4ocean

Hi there Joel, I'm so sorry to hear about your beach chair. While the chair is outside of the warranty we do offer a closed-loop program. If you would like to send the chair back to us to be properly recycled please reach out to us for a shipping label. and we will be happy to properly dispose of the chair.

Saanut 1/5 tähteä

You have to pay customs on your own

You have to pay customs on your own, 10 euro for me in western europe. Quality is low, would never buy again from this brand.

Edit: My country did not charge me but since the parcel went throug Switzerland for some reason it did. The remark on the checkout process is easily overseen.

23. toukokuuta 2022
Oma-aloitteinen arvostelu
4ocean-logo

Vastaus yritykseltä 4ocean

Hi there Daniel, I'm so sorry you incurred a customs fee. Most international orders are subject to tariffs/duties to be paid by the customer. This is not something we collect ahead of time as it's a tax your country charges and it goes directly to them. While we wish none of our customers ever had to encounter added taxes, we're at the mercy of local laws. We try to provide as much info as possible on our website. We have a disclaimer on the checkout page and we list it on our shipping FAQ page with hopes of being as up front as possible about possible fees that may be encountered when
shipping outside of the USA.
https://4ocean.com/shipping
Switerland is the first port it goes through and they are collecting the correct tax for your country.

Saanut 1/5 tähteä

Great Concept & Products - Horrible Shipping Times

First off, I love the concept and the product quality. My complaint is the extremely long shipping times. I've supported them for years and the shipping issue wasn't a concern before. For example, my most recent order was placed on February 21st. I received an email it was shipped on March 14th. I reached out to customer service on March 26th since I hadn't received the order and it didn't show any update via shipping tracking (they only have an email - no phone option). The email response was that it had not even shipped yet. I canceled my order and received a refund. 4Ocean really needs to improve their shipping times or they will not get repeat customers.

30. maaliskuuta 2022
Oma-aloitteinen arvostelu
4ocean-logo

Vastaus yritykseltä 4ocean

Hi there Melissa, I'm so sorry your order didn't arrive as expected and for the misunderstanding. The earthday T-shirts were a pre-order item requiring a few weeks to ship. The order did ship on March 4th. I do see the tracking didn't update and was deemed lost in transit and the order was then refunded. We do hope you give us another chance to earn your trust back in the future.

Saanut 5/5 tähteä

Serietà

Dopo una prima esperienza negativa per non aver mai ricevuto il mio ordine, posso dire che hanno dimostrato la loro serietà contattandomi immediatamente a seguito di mia pessima recensione e facendo partire una nuova spedizione, arrivata ieri. Il braccialetto è veramente molto carino. Grazie.

19. tammikuuta 2022
Oma-aloitteinen arvostelu
4ocean-logo

Vastaus yritykseltä 4ocean

Ciao, siamo così felici che il tuo ordine sia arrivato e tu ami il tuo braccialetto. Grazie per avercelo fatto sapere.

Saanut 3/5 tähteä

Quelli con le perline durano un anno

Quelli con le perline durano un anno, poi si rompono.

8. tammikuuta 2022
Oma-aloitteinen arvostelu
4ocean-logo

Vastaus yritykseltä 4ocean

Hi there,

Thank you for providing your information. I'm not able to find a recent order under this email. The last order I see is from 2020. If you can please provide me with your recent order number I would be happy to help you. We do have a 1 year warranty on all of our bracelets. I look forward to helping you further.

Kind regards,
4ocean

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