1parking Arvostelua 169

Vamos a la única dirección que pone en la web, y resulta que no es ahí. Llamamos y no nos lo cogen. Nos devuelven la llamada 20-30 minutos después. Le decimos que las indicaciones que nos han dado en la otra dirección, no nos llevan hasta el parking. El muchacho indicándonos y hablándonos super mal. Al final lo hemos tenido que dejar en el parking del aeropuerto, que nos va a costar más del triple de lo que teníamos pensado, pero era eso, o perder el vuelo.

This company are scammers
They use underage drivers so your car is not covered by the insurance company
They will steal from your car sunglasses, cd,s , money anything they want.
They will damage your car and when you try to claim they suddenly don't speak English so when you speak to them in Spanish they pass you around to so say manager's who never return your calls or email.
I have had to claim of my own insurance for the damaged and theft from my own car.
NEVER EVER USE THIS COMPANY !!!!
YOU HAVE BEEN WARNED ⚠️
oh you must pay in cash so they can not pay taxes

Nos devolvieron el coche con un golpe, sin avisar ni hacerse cargo. Desconectaron la cámara dentro del coche que hubiera grabado el golpe, para encubrir los daños.
El coche estaba sucio con barro en la parte del conductor.
NUNCA MÁS ESTÁ EMPRESA

I used their "service" earlier this week. When I came to Alicante station, 40 minutes before train leaving, the pick-up point was a working place and the person who called me could not speak one word of english. I tried to call them 4 times to get help to find where to go but my calls were disconnected. Thanks to a helpful taxi driver I could find the location 5 minutes before our train was leaving. Not so nice when you have paid 300€ for going to Madrid for holiday!!
Coming back to Alicante I got disconnected twice before someone answered my call. When the driver came with the car he said I could only pay him cash. This is not an information I have received. So I hade to go back to the train station and take out money from an expensive ATM machine. Why don´t they say in advance that you can only pay by cash?? Where I come from no one ever handles cash anymore.
Just un amazingly bad service from start to finish.

Muy mal servicio. Llegan tarde a pesar de tener una reserva prevista, llamar previamente y avisar. Tuvimos que buscar una solución en muy pocos minutos para no perder el tren. No lo recomiendo.

Atención inmejorable, puntualidad y servicio excelente!
Les dejé mi coche el viernes 31 de enero a las 8am llegué un poco tarde, había mucho tráfico y dos chicos latinos, los dos super amables y con una sonrisa en los labios me esperaron cerca de la estación de tren de Alicante, viajaba a Madrid. El domingo al volver, les llame 10 minutos antes de que el tren llegara a Alicante y en el mismo sitio me estaba esperando puntualmente uno de ellos de quien debo decir “es un fuera de serie” amable y educado como pocos, da al cliente una atención que ya casi no existe, su nombre es Eber creo que es de Cuba y quiero darle las gracias por su trato tan cordial, da gusto encontrarse con una persona que te trate con ese don de gentes y tanta amabilidad. No lo pierdan porque vale un montón!

Empresa de ladrones e irresponsables a los que Voy Denunciar deje mi coche durante 3 días y me lo devolvieron aparte de 2 h más tarde de lo acordado con un coche registrado y robado pertenencias guardadas dentro de una cartera, aparte de esto me rompen la tapa e la gasolina la cual adjunto foto, me voy a la central a pedir responsabilidades y me dicen que escriba un correo dando la ficha técnica y la foto del coche, solo recibo una respuesta diciéndome que la parida está en la central que debió caerse está totalmente arrancada y sin arreglo es lo que les respondo enviado foto y vídeo.
Hasta el día de hoy no he vuelto a tener respuesta solo me ha quedado denunciarlos y por supuesto los voy a llevar a juicio ya me cueste más dinero que la propia pieza.

The worst airport car service company.
The problems started with the drop off. The email from 1-parking says to give them a call if you arrive early or late than predicted time. We were due to arrive 15 minutes early, as it will happen to many of you. After ringing the company we were told that they cannot pick the car up early and we had to sit in a parking lot outside the airport.
Be careful when you choose your parking option during booking process online. All options state car cleaning and tyre pressure checks - but these services are not included. We have chosen zone 2, with interior and exterior clean, at a higher price, and the car was not cleaned or the tyres not checked. You receive a contract when you drop off the car at the airport, where on the back, in small print, it states that these services are ‚courtesy’ services, and are not actually included.
In the email explaining the process of car collection it states that the car will be delivered 20 minutes after landing, as they will monitor the flight progress, however it is not. When you call them at the collection point. they say that you should have called them in advance, but the email does not explain that. They do not monitor the flight. Apparently the 20-minute rule relates to ‚fast-track’, which is not explained in the email. Ended up waiting 40 minutes for the car in the car park.
Moreover one of the staff lied on the phone that the car was stuck in an accident, where another said it has not left the parking place for delivery!
This is the one and only time we will ever use this company! We were late for the usual one. There are better services out there.

LLegamos el 31 de diciembre de 2024 en vuelo desde Treviso a las 19:15. Hicimos llamada para recoger vehiculo a las 19:41 y nos tuvieron esperando en el parking hasta las 21:02 que nos entregaron el coche tras varias quejas a los chicos que lo gestionaban. Su excusa, que por motivos ajenos a ellos faltaba personal en un dia tan señalado. Pero atendieron a mas de diez familias que llegaron al parking despues de nosotros. No se lo recomiendo a nadie. Es un desastre. Nadie me paga para que lo escriba, es tan real como la vida misma.

I have used them many times now, I’ll admit the car has never been cleaned properly which I paid for, but it’s a small thing so it’s not really bothered me before as the overall, what you pay for is what you get has met expectations. This time, they stole from my car about 40/50€ of change, they searched my car for! the car wasn’t cleaned, which I paid for and was in fact dirtier than when I dropped it off. Where they jet washed the outside pretty half hearted they dented and scuffed my car, which by the way had just had a total respray in the last year. I even tipped the fella who dropped it off to me on return who looked dodgy as hell! When reported to them the lady basically admitted to me that theft was an acknowledged problem and that it’s affecting the business. No apology, no recompense, nothing! Avoid! I paid extra for my car to be under cover and under 24h cctv, I didn’t realise the criminals would be their own staff!!! Avoid at all costs as they are the epitome of “I don’t give a sh-te, you’re just a target for me”! I will post this to as many sites as I can possibly do as I feel shafted!! Regards to 1Parking’s and look forward to your response (possibly?)

They are totally useless.
I booked a reservation, the last page on their website said I would receive a confirmation email, I did not.
The web page said if I don't receive the email, I should contact them. I have phoned three times, and listened to the massage tell me they will answer as soon as possible. On each occasion they cut of the connection after three minutes. So I emailed them. they did not respond. So I phoned their Alicante number, surprise surprise they did answer, but nobody spoke English.
Thankfully I haven't paid them anything.
And they seem to think in there wildest dreams I would entrust them with my valuable car.

El pasado jueves a las 5,40 tenía contratado la recogida de mi vehículo, con correo de confirmación.
A esa hora me encontraba en el sitio indicado, no encontrándose el personal con su identificación.
Tras varias llamadas al teléfono indicado en su correo nadie me lo coge.
Como mi vuelo salía a las 6,45 decido meter el coche en un parking.
Presentó reclamación a 1Parking y me dicen que yo no me presenté en mi lugar, cuando estuve más de 10 minutos andando por la zona intentando localizarles.
Hay algo que está empresa no hace bien.

The worst experience ever, booked the fast pick up, got off the plane and had to wait an hour and a half for the car. Absolute joke of a company, do not use them.

Worst expierence ever! It is a scam. We had to wait more than 1,5 our after we called them to bring our car back. There was no personel available they said. When the car finally arrived it was not cleaned as agreed and when we made a complaint about it we were even fisically threatened and they refused us to leave the parking place. First we had to pay everything they charged, even for the cleaning that was not done!!

Personal muy amable y atento. Nos ayudaron con nuestras dudas desde el primer momento.

ok todo perfecto, estoy satisfec

I called the office to inform them that I will arrive at the drop off point in about 5 minutes. They were nice and helpful with some directions, even if a share location on their website is more accurate and saves time.
There was one guy that told me that I have to drive around until someone leaves, park the car and then to call him….It took some time..
At the return they had the information of arrival, I had called the office 20 minutes prior and I was told the car will be waiting. It was not, I was waiting 40 minutes and witnessed the customers that complained that money was stolen from her car, another person who had the car damaged etc. The attendant was looking confused and lost, wasn’t able to count the chance nor to have a coherent conversation!
Finally when the car arrived it was completely wet and the floor mats were covered in mud . I did paid premium price for inside parking!!!
Very bad service! If I was just reading the reviews I would never used this company!!!

No lo recomiendo nada, nos dicen que llamemos en Villena y al llegar a Alicante llamamos y nos dicen que en 5 minutos llegan, pasan 20 y volvemos a llamar y nos dicen que aún no han salido, que llegarán pronto. Hemos estado esperando el coche 1h y 20 minutos, son unos incompetentes y muy poco profesionales.

Socking Service. No problem dropping the car off.
Email states they track the flight and the car will be waiting. Nope! Had to gave one of the staff call for it. Twenty minutes wait.
The floor mats were covered in mud . Worn I questioned this I was told...it was raining.
I keep approximately €20 in conis in yhe car for parking and car wash, this was stolen.
Never again!
Stupidly I am only reading the reviews now and I see this seems to be standard

Response from 1 Parking

We are going to ask for information about the theft mentioned above, we will find out by staff management. I am sorry to inform you that we are not responsible but thank you for the information, we do not want staff with such values.

The cleaning was outside, as you contracted zone 1. The car park is dirty and it has been raining, which explains the mud stains.