1GLOBAL Arvostelua 

As a company that regularly sends employees to different countries, we find 1GLOBAL extremely well suited to meet these needs. The package model is particularly helpful: all employees can draw on the appropriate bundles as required, without each person having to manage individual contractual volumes. This makes administration streamlined and transparent.

The service impresses with quick responses and solution-oriented communication. Depending on the complexity of a case, final resolution can take a little time, but our experience is that matters are handled carefully and thoroughly.

There is room for improvement regarding the quality and availability of partner networks. Even more stable coverage – especially when travelling to remote regions – would further enhance the already very positive overall impression.

Overall, we are very satisfied and recommend 1GLOBAL to companies with internationally mobile employees.

The SIM number is not available after installation, and despite reporting it, no reply yet.

We are in Panama City and the eSim is completely useless. Most of the time it is disconnected.

Also wirklich größter Müll war in Marokko und die E-sim hat garnicht funktioniert ich habe sie aktiviert aber es hat nicht funktioniert ich musste am Flughafen nachweisen in welcher Unterkunft ich da bleibe hatte aber kein Internet um es denen zu zeigen bzw. musste ich dann meine mobilen Daten für 10 sek anmachen damit es lädt und schon habe ich bei meinem Anbieter dafür eine Rechnung in Höhe von 60€ bekommen und die E-sim hat auch nochmal 30€ gekostet und keiner wollte natürlich dann auch das Geld zurückerstatten da ich ja selber was falsch eingestellt habe obwohl ich mich vorher schon perfekt informiert habe wie es geht und das vor Ort noch 10 mal überprüft habe das es auch das richtige ist und dann die Frechheit das ich mein Geld nicht zurück bekomme ich muss sagen ich hab noch nie mit einem unternehmen eine so schlechte Erfahrung gemacht und würde auf keiner Welt und auch nicht im nächsten Leben jemanden empfehlen darüber was zu buchen

In Ägypten habe ich sehr schlechten Empfang mit den Daten. Habe dies gemessen und hatte zwischen 0 bit/s und 742 Kbit/s. Da konnte ich mir den Kauf der eSIM sparen.

Excellent service overall. The customer service team is responsive and professional, and the account managers provide valuable support and clear communication

We have been using 1Global for a number of years now and while there have been problems during that time, they have been very responsive to fix things. They have also continued to add functionality and improvements.

There is still room for improvement and we have a list of changes that are outstanding, but it has been good value for money working with 1Global.

Having a single interface and billing platform for SIMs in multiple countries has simplified our operations hugely especially with the growth of IoT usage.
we have been using 1Global for over 5 years and have found the support to be good

1Global in Greece work really bad one of their provider Nova data do not work at all :-( maybe one 1Global can sort things out but untill then I can not recommend them at all. I Give 2 star to be as I only tried 1Global in Greece maybe other countries it works better

Great support once escalated

We have been working with 1Global for the management of our global mobile communications, and we are extremely satisfied with their service.

Communication is smooth, the support is reliable, and any questions or requests are handled promptly and professionally.

Thanks to their expertise and flexibility, our employees around the world enjoy stable and efficient mobile connectivity. A true partner we can rely on!

Using a 10gb package via Revolut while I am in Phuket and after 1 weeks use, I cannot fault it at all. 5g where it’s available, which is most places and 4g where I can’t get the 5.

I selected the country I am going to Thailand, paid £9 and not had one issue.
Runs on Dtac better together network which is strong.

Ich habe eine Travel-eSIM über Digital Republic (bereitgestellt durch 1GLOBAL) gekauft, und sie hat nie funktioniert.
Der QR-Code konnte nicht aktiviert werden, das eSIM-Profil blieb tagelang auf „Aktivierung läuft“ hängen, und trotz Support-Anfrage habe ich keine Bestätigung, keine Antwort und keine Hilfe erhalten.

Ich befinde mich im Ausland und benötige mobile Daten beruflich.
Vier Tage ohne Verbindung sind nicht nur ärgerlich, sondern ein vollständiges Versagen des Serviceversprechens.

Ein Anbieter, der nicht einmal eine eSIM zuverlässig aktivieren oder Support-Tickets bestätigen kann, ist nicht vertrauenswürdig.

Ich empfehle Digital Republic und 1GLOBAL ausdrücklich nicht für internationales Roaming oder beruflich kritische Nutzung.

I purchased a travel eSIM through Digital Republic (powered by 1GLOBAL), and it never worked.
The QR activation failed, the eSIM profile remained stuck on “activating” for days, and despite submitting a support request, I received no confirmation, no response, and no assistance.

I am abroad and rely on mobile data for work.
Being without connectivity for four days is not an inconvenience — it is a complete failure of the core service.

A provider that cannot reliably activate an eSIM or even acknowledge support requests is not dependable.

I cannot recommend Digital Republic or 1GLOBAL for international roaming or any situation requiring reliable connectivity.

J’ai acheté une eSIM voyage via Digital Republic (fourni par 1GLOBAL), et elle n’a jamais fonctionné.
Le QR code n’a pas pu être activé, le profil eSIM est resté bloqué sur « activation en cours » pendant plusieurs jours, et malgré une demande au support, je n’ai reçu ni confirmation, ni réponse, ni assistance.

Je suis à l’étranger et j’ai besoin de données mobiles pour travailler.
Quatre jours sans connexion ne sont pas un simple désagrément — c’est un échec total du service.

Un fournisseur incapable d’activer une eSIM de manière fiable ou même de confirmer une demande de support n’est pas sérieux.

Je ne recommande pas Digital Republic ni 1GLOBAL pour l’itinérance internationale ou un usage professionnel nécessitant une connexion fiable.

1 day later, just now, I got this message:
Ticket: CSSD-259
Activation Issues
Find here the latest update on your request:

Status: Closed

Comments:

Dear Filiz,

Thank you for reaching out to us.

Kindly note that this channel is not intended for direct customer support requests.

For the fastest assistance with your request, we recommend contacting the product provider directly via the following link:
another link- what a joke

Their team will be happy to assist you and ensure your issue is resolved promptly.

We sincerely appreciate your understanding and thank you for taking the time to reach out.

Warm regards,
A

The highest level of incompetence I have ever experienced

Amazing service, quick, clear and hospital.

Both Gianluca Argiolas and Fernada Franco are alway helpfull and ready to answer our questions and feed us with advise.

I am very satisfied with the provided support. The team responds promptly and appropriately when circumstances require it, and possesses the expertise to advise us effectively on selecting the most suitable subscriptions. Furthermore, their proactive approach is highly appreciated.

It had been recommended via Saily, to get an eSIM for USA. As we would be travelling through three states we thought it would be good. It was alright in Nashville. Travelling on the US 45 Route it cut out not long into the drive and we lost our navigation maps. We had three phones all with the same e-sim provider and all three were out for well over 90 minutes. Even when stopping in West Point, the only way we could get our maps back was to use WiFi in Wendy’s. Not happy as we really needed this. We are now on our way to New Orleans and I’m hoping we don’t get the same drop out but I’m worried now, ruining my holiday.

I’ve been working with Gianluca Argiolas from 1Global for a while now, and I couldnt be happier with the support I’ve received.
He’s incredibly professional, always on top of things, and genuinely committed to helping his clients

What really sets Gianluca apart is his dedication.
Even outside of regular working hours, he’s there to make sure everything is handled smoothly and efficiently.
He always comes up with the best solutions, no matter how hard the situation is.

It’s very rare to find someone so reliable and proactive.
Gianluca truly goes the extra mile for his clients, and i couldnt recommend him highly enough.

1Global you have a one of a kind employee here.

During the past year, the 1 Global Team, under the guidance of Mrs. Fernanda Franco provided timely and effective support whenever the APOLLO team faced urgent needs.

Mrs. Franco played a key role in ensuring a positive and successful experience for APOLLO throughout the year, and her leadership and dedication were instrumental in achieving this outcome. Before, her take over of the business, APOLLO team did not have a positive view on 1 global support.

We believe, the request for extra service, may be automize, where each sim card user can submit a request, be approved by the company responsible person without the need of any interesting