We used better roaming for our son’s Apple Watch and wanted to do the same for our daughter as the experience was so easy and great. Unfortunately we hit a snag during set up, but Astral was a super p... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Thank you so much Astral! I was struggling so much to connect my daughter’s Apple Watch to better-roaming to send/receive calls and texts. I synced the watch and phone soooo many times. With... Näytä lisää
Yritys on vastannut
Better Roaming has been a game changer for setting up my daughter’s iwatch. Astral was amazing in helping me set it up easily and hassle free. We can now contact her at all times using Better Roa... Näytä lisää
Yritys on vastannut
Katastrophe! Travel eSIM funktioniert auch nach 4 Tagen in Spanien nicht und der Support gibt keine Antwort. Der Chatbot von 1Global ist genauso unterirdisch. Finger weg!
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
1GLOBAL is a pioneering, technology-driven global mobile connectivity provider dedicated to empowering businesses - enterprises, fintechs, travel companies, mobile operators, and IoT innovators - to scale seamlessly across borders. With a unified core network covering 190+ countries, 10 MVNOs worldwide (United States, United Kingdom, France, Germany, Spain, Poland, Australia, Hong Kong, and Brazil) and access to 600+ cellular networks, we make international connectivity seamless. To date, more than 60 million eSIMs have been installed - over 37 million hosted on our own infrastructure - serving 4,000+ corporate customers globally. Our 2 GSMA-accredited eSIM RSP datacenters and proprietary technology make us one of the world’s only five telecom providers running a fully accredited SM-DP+ platform, ensuring secure and scalable eSIM distribution.
Yhteystiedot
Hollanti
- 1global.com
3,7
Keskitasoinen
78 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 64 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Reliable Global Connectivity and Excellent Customer Support
We've been using 1GLOBAL (formerly Truphone) for many years. It is truly a global organization with a single global backbone and an easy-to-manage subscriber structure. During the contract period, we have quarterly meetings with our Customer Success Manager to review reporting and performance, ensuring everything runs as expected. The service and support have consistently been of a high standard.
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Hans,
Thank you for such a thoughtful review, and for your continued trust in us over the years. It means a great deal to know that our team and global infrastructure have supported your business so consistently.
We're also really glad to hear the quarterly business reviews with your Customer Success Manager have been valuable in keeping things running smoothly. That kind of proactive partnership is exactly what we aim for to deliver the best possible experience to our clients.
Thank you again for being part of the 1GLOBAL journey. We're always here to help, should you need anything.
Kind regards,
1Global Business Support
Good Services
With every request or problem will get a quick reaction and solution. Good services.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Customer,
Thank you for the kind words! Knowing that our team's responsiveness and problem-solving are making a real difference for you is exactly the kind of feedback we love to hear.
We really appreciate you sharing this, and we're always here should you need our assistance.
Kind regards,
1GLOBAL Support Team
Io non lo farò mai con i prezzi che ci…
Io non lo farò mai con i prezzi che ci sono
15. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Dario,
Thank you for taking the time to share your feedback.
We are sorry to hear that our pricing did not meet your expectations, and we would welcome the opportunity to address this matter directly with you. Please submit a support request through our email business.help@1global.com, along with details of the product or service you're referring to, so our team can review your case accordingly.
If you have already contacted us, please reply with your case number and the email address used to create your ticket, so we can follow up promptly.
We hope to hear from you soon.
Kind regards,
1Global Business Support
Assistance with watch
I was having issues with connecting the plan to my daughters watch, Astral was amazing with helping me, and was so forgiving when I had timing issues with scheduling
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Rebecca,
Thank you so much for your kind words! We're delighted to hear our team could help you get everything set up smoothly with your daughter's Apple Watch, and that you felt well looked after throughout.
We're so glad you're enjoying BetterRoaming, and we're always here to help should you need anything else.
Warm regards,
The BetterRoaming Team
Astrid and the service at 1Global was outstanding!
Astrid and the service at 1Global was top notch! He stepped me through the troubleshooting process until all issues were resolved. Will continuity to renew my daughters Apple Watch subscription through Better Roaming.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Customer,
Thank you so much for taking the time to share your experience with us! We’re delighted to hear that our team was able to guide you through the troubleshooting process and get everything resolved smoothly.
It’s wonderful to know that both you and your daughter are enjoying our service. Thank you for choosing BetterRoaming, and please know that our team is always here if you ever need any assistance.
Warm regards,
The BetterRoaming Team
I purchased this company program as a…
I purchased this company program as a prepaid wireless connection for travel with my iPad.
The speed was so slow as to be useless; should have known when the price was $10/month
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Tony,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience did not meet expectations, and we understand your disappointment. Having reviewed our systems, we were unable to locate a support request under your name, and we would welcome the opportunity to address this matter directly with you.
Please submit a support request through our email business.help@1global.com, so our team can review your case accordingly.
If you have already contacted us, please reply with your case number and the email address used to create your ticket, so we can follow up promptly.
We remain available to assist should you require further support.
Kind regards,
1Global Business Support
Betrüger und überfordert
Betrüger und überfordert, Finger Weg von diesem Schmutz.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Harald,
Thank you for your feedback.
We're sorry to hear you feel this strongly about your experience with us, this isn't the standard of service we aim to provide, and we'd like the opportunity to investigate this matter further.
Please submit a support request through our email business.help@1global.com so our team can review your case and address the issue accordingly.
If you have already contacted us, please reply with your case number and the email address used to create your ticket so we can follow up promptly.
We appreciate you bringing this to our attention and look forward to improving your experience with us.
Kind regards,
1Global Business Support
Excelente atendimento
Livia da 011 Global foi super profissional. Muito satisfeita com o atendimento.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Rita,
Thank you so much for your kind words!
We’re really happy to hear you had such a positive experience.
If you ever need anything, feel free to reach out anytime. We’re always here to help!
Kind regards,
1Global Business Support
SIM card won't work since 1global acquire truphone
I purchased a SIM card from truphone, which was acquired by 1global. They changed systems and then my SIM card stopped working. Support has been useless in solving my issue. This is unlawful as it is a breach of the sale contract.
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Kostas,
Thank you for taking the time to share your experience with us.
We’re sorry to hear that you’ve encountered issues with your SIM card and that your experience with our customer support has not met your expectations.
We would greatly appreciate the opportunity to speak with you directly and ensure you receive the support you need. Please reply to the email we sent with your preferred contact number and a convenient time to reach you, and a member of our team will contact you as soon as possible.
We are committed to improving your experience and sincerely appreciate your patience.
Kind regards,
1Global Business Support
***UPDATE***
Dear Kostas,
Following our review of your case, we would like to clarify that your SIM is managed by Teltonika, meaning they oversee its configuration and account-related settings. On our side, we remain available to support you with network connectivity and data usage matters.
Regarding your request to move the SIM, we recommended contacting Teltonika directly so they could assist you further based on your specific requirements. To help facilitate this process, a member of our Service Management team has already reached out to you, provided a direct contact at Teltonika, and offered to remain copied on the communication to support where possible.
As we have not yet received any further correspondence from you, we would like to reiterate that we remain available should you still require assistance.
We are committed to continuously improving our customers’ experience and sincerely appreciate your patience and feedback.
Kind regards,
1Global Business Support
Gigabytes are disappearing
I'll start with the connection. I used the services through Revolut. The connection was very fast and without problems. It took maybe 2 minutes, for that 5 stars.
-2 stars for the internet. I tried the 1GB package, which was incredibly used up in 2 days of browsing Google Maps and Telegram. For remark, I also use the Vodafone package in roaming and the data usage on the phone coincides with what the operator writes, which I can't say about 1Global, where 30% flew to who knows where.
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Customer,
Thank you for bringing this to our attention and for taking the time to share your experience.
We’re sorry to hear about the issues you encountered with your data package and appreciate you highlighting this matter. We understand how important it is to have a clear and transparent understanding of your usage, and we take your concerns seriously.
As your plan was purchased through Revolut, we do not have direct access to your account details, which limits our ability to fully investigate this case. For a detailed review and resolution, we recommend contacting Revolut’s dedicated support team, as they have visibility of your account and are best placed to assist you promptly.
That said, if there is any general information or guidance we can provide, please don’t hesitate to reach out, we are always here to help.
Kind regards,
1Global Business Support
Mala, nos ha dejado tirados en Panamá.
Compré mediante Revolut ( tarjeta de débito con app) una e-sim de 20 Gigas.
Llevo ya tres días que NO va. Siempre ha ido mal: estas con wifi en los hoteles, sales y estaba un buen rato sin conexión alguna. Pasaban bastantes minutos hasta que conectaba.
Pero desde hace 3/2 días - no recuerdo con exactitud - ya NO conecta en manera alguna y me he visto obligado a comprar otra e-sim a otra compañía hasta acabar mi viaje. Es un desastre lo que ha sucedido.
Solo mencionar que no había consumido ni 7 gigas de los 20 que había comprado. No la adquire jamás.
28. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Gabriel,
Thank you for bringing this to our attention and for taking the time to share your experience.
We regret to hear that you experienced connectivity issues and appreciate your patience in bringing this to our attention. We understand the impact such disruptions can have, and we take all service concerns seriously.
As your plan was purchased through Revolut, we are not party to your account details and are therefore limited in our ability to investigate this matter directly. Should you choose to purchase through Revolut again, we recommend contacting Revolut's dedicated support team, who will have full visibility of your account and the necessary access to resolve such issues promptly and efficiently.
If there is anything further we can do to assist, please do not hesitate to contact us. We remain committed to supporting you.
Kind regards,
1Global Business Support
Terribly unprofessional company
Terribly unprofessional company. Takes them ages to send basic information then disappear for months and make up the worst lies. Certainly not reliable as an mno. There are many other companies with better service and more profesional.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Larry,
Thank you for taking the time to share your experience with us.
Please accept our sincere apologies for the delay in responding; this is not the standard of communication we hold ourselves to.
Following recent issues with our Trustpilot account, our response times were temporarily affected. We're pleased to confirm that normal service has now been restored, and we are fully committed to resolving all outstanding matters.
We're truly sorry to hear that your experience with us has fallen short of expectations, and we understand how disappointing that can be.
Upon reviewing our systems, we were unable to locate a support request under your name; however, we would genuinely welcome the opportunity to speak with you directly and ensure everything is properly addressed.
Please reply to the email we've sent with your preferred contact number and a convenient time to reach you, and a member of our team will be in touch promptly.
We remain fully committed to assisting you and ensuring a much better experience moving forward, and we sincerely appreciate your patience.
Kind regards,
1Global Business Support
I have good experience with them
I have good experience with them. They always there to support you!
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Marc,
Thank you for taking the time to share your feedback, we truly appreciate it. It is great to hear that our support has made a positive impact on your experience with us. Delivering reliable, responsive support to our clients is something we are deeply committed to, and your words reinforce that we are on the right track.
We look forward to continuing to support your business.
Best regards,
1Global Business Support
I buyed for Monaco but no work well
I buyed for Monaco and the esim work very bad, no data signal i ask for a refound !
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Valued Customer,
Thank you for taking the time to share your review.
Please accept our sincere apologies for the delay in responding, this is not the standard of communication we hold ourselves to.
Following recent issues with our Trustpilot account, our response times were temporarily affected. We're pleased to confirm that normal service has now been restored and that we remain fully committed to resolving all outstanding matters.
We're truly sorry to hear that you experienced issues with your eSIM and were unable to access mobile data. We understand how disruptive this can be, and in order to investigate the root cause and review your refund request thoroughly, we kindly ask that you provide some additional information.
With this in mind, we would genuinely welcome the opportunity to speak with you directly to ensure everything is properly addressed. Please reply to the email we've sent with your preferred contact number and a convenient time to reach you and a member of our team will be in touch promptly.
Please note that if your eSIM was purchased through one of our partners, we may have limited access to your account details, and their support team would be best placed to assist you directly. Nevertheless, we are happy to help guide you in the right direction wherever possible and ensure you receive a much better experience moving forward.
Kind regards,
1Global Business Support
Customer service is terrible
Customer service is terrible
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Costas,
Thank you for taking the time to share your experience with us.
Please accept our sincere apologies for the delay in responding; this does not reflect the standard of communication we aim to provide.
Due to recent issues with our Trustpilot account, our response times were temporarily impacted. We’re pleased to confirm that normal service has now been restored, and we are fully focused on resolving outstanding matters.
We’re sorry to hear that your experience with our customer support did not meet your expectations. We have reviewed your case and would welcome the opportunity to discuss it with you further to ensure you receive all the information you need.
Please reply to the email we’ve sent with your preferred contact number and a suitable time to reach you, and a member of our team will be in touch promptly.
We remain committed to improving your experience and truly appreciate your patience.
Kind regards,
1Global Business Support
***UPDATE***
Dear Costas,
Following your review, a member of our team reached out to you directly and has been in contact to better understand and address your concerns.
As we haven’t heard back from you recently, we’d like to reiterate that we remain available and would be happy to continue assisting you. Please feel free to reply to our previous email at your convenience, and we’ll pick this up right away.
We remain committed to improving your experience and truly appreciate your patience.
Kind regards,
1Global Business Support
1Global thinks with you not for you
1Global thinks with you not for you. and the support account managers are friendly and always ready to help.
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Thank you for your review.
We believe that the best outcomes come from truly partnering with our clients and understanding their needs, so it is great to hear that comes through in your experience.
Best regards,
1Global Business Support
Great service, amazing support
We’ve been with 1Global for more than two years and couldn’t be happier with the service. The support team is responsive and efficient, and the customer success team consistently goes above and beyond to address our needs. They truly listen and work hard to deliver the best possible solutions.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Ernest,
Thank you for your kind words and for your loyalty over the past two years, it really means a lot to us.
We are delighted to hear that our teams have been able to consistently meet your expectations and that you feel heard and well supported.
We look forward to continuing to build on that together.
Best regards,
1Global Business Support
Repy to queries is normally very fast
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Margarita,
Thank you for your review. We are glad to hear that our response times have met your expectations. Keeping communication prompt and efficient is something we are committed to.
We look forward to continuing to support you.
Best regards,
1Global Business Support
We need global coverage and 1Global cover this need
We need global coverage with some mobile phone lines and from the begining of our relation they cover this needs, and give us an advanced support.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Alberto,
Thank you for your review. It is great to hear that we have been able to support your global coverage needs from day one and that our team has delivered on expectations - that is exactly what we strive for.
We look forward to continuing to be a partner you can rely on.
Best regards,
1Global Business Support
Slow speed terrible latency
I bought 1Global troug revolut but the speeds are low and network is unreliable .
I tested with my belgian roaming on the same mobile network and that works perfecly
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1GLOBAL
Dear Evert,
Thank you for taking the time to share your feedback.
Please accept our sincere apologies for the significant delay in getting back to you. This is not the level of service we strive to provide.
We experienced issues with our Trustpilot account, but we're now back and committed to making things right.
We're sorry to hear about the connectivity issues you experienced. We'd like to ask you to report such issues directly to the entity from whom you purchased the plan, as soon as you face any difficulties, as they will be best placed to resolve them promptly.
As your purchase was made through Revolut, we unfortunately don't have access to your account details, which limits our ability to assist you on their behalf.
Should you choose to purchase through Revolut again, their support team will have full visibility of your account and will be best placed to assist you directly with any issues that may arise.
We are 100% committed to helping wherever we can.
Kind regards,
1Global Business Support
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.