Kenneth

Hi Kenneth,

Thank you for taking the time to leave us a review.

It is a pleasure to hear that you always feel confident when booking with TUI. We strive to provide a professional and supportive service where no request is too small, and we are delighted that our commitment to customer care has consistently met your expectations.

Maintaining that sense of trust and ease is a priority for us, and it is rewarding to know that you feel well-supported throughout the process.

We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us again soon.

Kind Regards and many thanks,

Mik

Customer Support Team

TUI GROUP

TUI UK & Ireland

Good Evening,

Thank you for getting back in touch. I’m really sorry to hear that your order still hasn’t arrived. I’ve taken another look, and I can see that you’ve already spoken with one of our advisors, who is currently investigating this for you.

They’re checking the tracking and contacting the courier to find out exactly where your parcel is and what has caused the delay. As soon as they have any updates, they will reach out to you directly with more information.

We understand how frustrating it is to be waiting longer than expected, and we truly appreciate your patience while we get this resolved for you. If there’s anything else you need in the meantime, please don’t hesitate to let us know.

Warm Regards
Charlotte

Hi , I'm really disappointed to read your review today, it certainly sounds like we've let you down here.
If you need any further assistance please send a DM to @britishgashelp on Twitter or a private message on Facebook using this link https://m.me/britishgas, along with #Trustpilot and we’ll respond asap. Many thanks, ^Mahesh

We appreciate you taking the time to share your positive feedback. We're thrilled to hear that you're consistently satisfied with the quality and fit of our products.

Thank you for the review. The issue is that you bought the item second hand from eBay and there were no original order details to verify the warranty. The only order I can see placed with us directly was for a remote control, which was sent promptly and I can also see an email request for a PDF of the manual for the item you purchased on eBay, which we sent to you the same day. We appreciate you saying that we gave you a lot of advice, but the issues you have here are unfortunately out of our hands and we en devoured to help you the best we could.

Hi Kenneth,

Thank you so much for this great 5* review. We really so appreciate your feedback.

Kind Regards,
Team FW

Good afternoon Ken

Many thanks for taking the time to leave us a review.

Kind Regards Sophie - klass.co.uk