You did help with the player we bought…
You did help with the player we bought but getting it by mistake from e bay you said there was no guarantee we bought this for motor caravanners club charity nights but the player kept getting stuck so not much good even though it was brand new . You give a lot of advice and I thank you for that but considering it was only £10 cheaper ,must be an age thing. .Regards Ken
Vastaus yritykseltä Vocal Star Limited
Thank you for the review. The issue is that you bought the item second hand from eBay and there were no original order details to verify the warranty. The only order I can see placed with us directly was for a remote control, which was sent promptly and I can also see an email request for a PDF of the manual for the item you purchased on eBay, which we sent to you the same day. We appreciate you saying that we gave you a lot of advice, but the issues you have here are unfortunately out of our hands and we en devoured to help you the best we could.