Terrible system and service
1. Friendly staff, but terrible check-in system. Self-check-in through a machine was only possible for economy-class passengers. I would have no problem doing that, except for the fact that I couldn't pick a seat for free; it was chosen at random. The staff who were supposed to serve only business class travellers kindly tried to help me get a window seat through the same machine, but there was no way to do it. Really terrible considering the flight price; while all other airlines provide free seat selection options when travellers check in early.
2. What was even more ridiculous was that there were many empty seats during the flight, so I managed to get a window seat anyway. In my profile on the website, there is no option to choose a preferred seat (window or aisle), while all other airlines have this option, so I could always get my window seat without any problems and for free, especially since I always check in much earlier than most other passengers. It makes me wonder if the SAS membership is useful at all.
3. The app was pretty good; it gave me the information about the gate, long before the information was available on the airport screen. But I wished they worked with the airport so that the airport screen showed the information as early as possible - as early as it was shown on the app. When it was only shown in the app, it didn't make me feel sure if the gate information was correct, so I had to leave my comfortable seat to another place while I had to wait for the information on the airport screen to ensure that the information in the app was correct.
4. When we were boarding, another staff categorised us based on business/economy class. I understand that, but there was only 1 person flying business class. The rest of us had to wait for a while as the staff kept insisting on waiting for more business class passengers to arrive. Can't the staff see in your database that there were no more passengers in business class? So why keep the rest of us waiting and wasting our time?
5. No movies were available during the flight. Although it was only a short flight, it was quite boring not to be able to watch anything during the flight.
Summary: will definitely have to reconsider if I or my family members will ever fly with SAS again. SAS needs to stop being a greedy airline and start thinking that most of us travel as economy-class passengers.
16. marraskuuta 2023
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