I'd like to give 0 stars
I'm giving them one star because I can't give zero.
A dreadful shopping experience, I'd urge anyone buying wine online to look elsewhere try Laithwaites. If you don't need to shop online then go anywhere just not Wine Flyer.
The only reason to use Wine Flyer is to use up Avios points.
My tale of woe, order placed. 23 bottles of wine. They do warn you your delivery may come in separate deliveries.
I expected an email or text that it was being despatched, hopefully a delivery date and even better a delivery slot. Sadly that's not the case, you get nothing even worse it was delivered late, well one case was anyway the other didn't come at all.
Hoping for the second part of the delivery I left it a couple of days before querying its arrival. An apologising reply - they never sent it. Another email from them stating they had noticed items missing (by "they noticed" I think they meant I told them). I agreed an alternative despatch period and requested a despatch notification and expected delivery date, not unreasonable in the circumstances unless of course the company is Wine Flyer because again that didn't happen.
Another email from me to be told, it was sent the previous day and would arrive either the day I sent the email or the day after (not a lot of help there then).
So use Wine Flyer if you want late partial delivery, without being given a clue as when they'll send it and only if you want to spend time chasing up your order.
Prepare for disappointment and don't be surprised when you are.
In their defence they deal with queries quickly and did offer 500 Avios in compensation although that's worth around £5 and won't even get you a bottle of wine.
Really just go elsewhere, anywhere. Online, in store, anywhere other than Wine Flyer