Unprofessional and threatening behaviour.
Unfortunately it is necessary for us to rewrite our original review due to emails we are continuing to receive from Moomin Merchandise.
Our original review voiced our concerns of this business conducting themselves in a dishonest and inappropriate manner, of potentially being a scam.
Moomin Merchandise asked us to be a supplier for them with the materials needed for one of their own products. After a week the order had not arrived so Moomin contacted us by email and phone. We replied to the email within 5 minutes of receiving it with an update but were unable to answer their phone enquiry immediately.
Rather than respond to our email, Moomin surprisingly took to Trustpilot to accuse us of illegal activity, running a scam and encouraging others to avoid us. A somewhat disproportionate response for an overdue small order of fabric!
We tried to reach out to Moomin by email once again but to no avail so we left our own review of our experiences. Online retail is awash with a myriad of scams and Moomins alarming reaction certainly ticked a few boxes of well known retail scams.
Sadly this is where things have taken a sinister turn.
This morning our employees have arrived at work to find a bombardment of Facebook comments and threatening emails from the owner.
He has told us to remove our review or he will, in his words, 'be forced to take further actions...'
What does this mean? Legal action? Personal threats? Both?
Most worryingly he has made it clear that he has discovered some of our employees personal addresses, presumably to target with these 'further actions'. A very concerning situation for those that work for us and their families. Why would you need staff members personal addresses when our business address is readily available?
The owner of Moomin Merchandise says he will be reporting us to the Police. Given the threatening emails he has been sending us today, this can only be considered a good thing and we look forward to hearing from them.
Moomin Merchandise are very willing to be spiteful and leave terrible feedback accusing you of illegal activity if you are unable answer the phone to them. However, when a review is left for them, expect plenty of personal threats and social media harassment.
No doubt Moomin will respond with further accusations but all of the above is accurate. It is all documented and awaiting that police investigation that Moomin claim will be taking place.
All this because we took 5 minutes to respond to an email but had not answered the phone!
Whether you are a supplier or a customer, be wary of this one.
Team Hot Pink
Update; Sadly rather than desist, Dave is now organising his friends to spam our account with negative, offensive reviews.
