Good afternoon, NL!

Thank you so much for your feedback! I'm really sorry to hear that your package is running late – please accept our heartfelt apologies. While our couriers usually have a fantastic delivery success rate, there are times when unexpected circumstances can cause a hiccup, and it seems that's what's happened here. I've already shared your details with our courier chase team, and they'll be reaching out to you shortly to look into this and find a solution. We sincerely apologize for the inconvenience with your package, but please know that we’re committed to making this right for you!

Kind regards,