Arvostelu koskien yritystä Very


Saanut 1/5 tähteä

The long wait…

Still waiting for delivery and nobody seems to know where it is. “Very” frustrating.

Still waiting for DM request, seems that is late running too.

Still waiting............No DM sent. Poor service all round not great

It is clear now the response from Very was just for show. There has been no further contact and I am still waiting for delivery.

Another day goes by without a contact from Very or a delivery from their partners Yodel.

Still waiting...................

Update - delivery was refused at the door - even though nobody has been to the door!!! Very just cut me off a call whilst on hold for 20 mins. Don't think I am ever going to get my package.
Very need to contact me.

Just spent an hour waiting and talking to their Customer team. Do not seem to understand the issues and don't seem to have great communication channels with their delivery partners. If you need something quickly look elsewhere.

Very got in touch and said they would resolve this, they have not. I have been waiting on a call to speak with a manager for over an hour and then just cut me off whilst waiting. Cut off again after another hour waiting, they are just not interested in customer service. Back to the start of the queue on the call again.

Another day goes by without a delivery or any way of contacting Yodel (meaningful contact). Very have not provided any form of customer support to resolve this matter.

by the way still no DM.......

1. kesäkuuta 2023
Oma-aloitteinen arvostelu

Vastaus yritykseltä Very

Hi Kevin,

Sorry your order is not with you as expected, we'd love the opportunity to put things right. I've sent you a DM/info request here, please respond with your account number and phone number for more help!

Many thanks,

- David H