Rebecca prioritised my order delivery…
Rebecca prioritised my order delivery when the estimated despatch date came and went with no update received from Rutland Cycling. Great service recovery once I contacted Customer Services, but going forward the Service Design needs to better understand the Customer Journey to provide the best Customer Experience.
6. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rutland Cycling
Hello,
Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard at the moment to make sure we deliver great customer service.
I have made sure your comments are passed over to the team and if we can be further help in the future please do not hesitate to contact us.
We hope you are staying safe and well and enjoying daily rides