Rutland Cycling Arvostelua 7 238

A great company to deal with. Thanks to Anna which help me to figure out the issue promplty and guided me on the process through out.
I would highly recommend them .. 10/10 from a customer service perspective! 🌞🌟

I had wonderful experience at Rutland cycling Barnwell road Cambridge, they are very knowledgeable and happy to help at every point, can't wait to take it out for its first ride.

Excellent friendly and helpful service from manager and all staff team.
Helped on my bike ride by charging my ebike.
My helmet needed updating, they helped me choose and fit a new Specialized Camber helmet.
Also Sadie made me a lovely coffee.
Particular thanks to Ricky the Manager, Sadie and Jose, and the rest of the team.
They are a credit to Specialized.

Bought a Giant e mountain bike from Rutland cycles, the whole process from start to finish was great with everything as I expected. Excellent customer service and they could not be more helpful, would definitely recommend Rutland.

High quality service.

Well packaged and securely dispatched.

Arrived on time exactly as promised and with great care. Well done.

Does not even deserve the one star. Paid decent money for an electric bike,hardly been used as we live mainly abroad. Found a fault with the brakes. The company no longer exists in Milton Keynes . Took it to a bike shop who said the butterfly shaft is not correct it's a manufacturing issue. They contacted the company. Rutland bikes did not want to know. Poor poor after sales service

Brought a Levitt Calcea from their Milton Keynes Branch with a 3year service plan.
Went to get it serviced and the Branch had closed and they refused to honor the service plan or warranty at their other branches.

I took my little boy to fosse meadows and when we got there the chain had coke of his bike! I was unable to fix it myself so popped in to Rutland cycle and they were very helpful and fixed it for me and also tightened some loose screws! When Jack finished he said no cost I was so happy that they would be so kind and accommodating I would definitely go back for any other bike related purchases! Thankyou!

Adam dealt with the handover of my new Levo on 22/06. Was knowledgeable, friendly and helpful. Collected at the Whitwell store, lovely location, great store, well stocked.

Excellent customer service, thank you Luke.

Took my Canyon Grail bike to them as the bottom bracket was loose, although they are a Specialized dealership they fixed my problem in a matter of 5mins.

Brilliant service, would highly recommend.

Andy from Narborough.

Rutland cycles Everards Meadows. Extremely frustrating, drove all the way to the shop to purchase some padded cycling shorts. Not a single pair of padded shorts either on display or available for purchase. The only padded cycling garments available which he tried to sell me was padded cycling bib, only one brand available at £161.00. Totally shocked and will not visit again. A huge shop with very little stock or no stock in this case!

Cannot fault the exceptional customer service I received from Jess at Rutland Cycling. Jess went above & beyond with her kind and considerate assistance. I claimed on an Endura jacket warranty, as zip had broken. Jess' communications were empathic & showed much professionalism. She managed to get it all sorted out & made me a very happy chappie. You're a star Jess. Thank you. I shall recommend Rutland Cycling to my family, friends & colleagues.

Bought 3 year service plan - went to get a spoke repaired and the Milton Keynes branch has closed - why were customers not told - you have my email address and phone - after sales - can’t comment because I am not going to get any so made a journey for nothing

The after sales service of this company is absolutely appalling. I spent £4000 on two electric bikes in November 2023. On arrival the reflector on one of the bikes was snapped off, and the keys to remove the battery were bent and unusable. I emailed immediately & after veiled blame comments alleging misuse on our part,it was agreed the matter would be rectified,after months of continued efforts to get them to replace the reflector and the keys I am yet to receive anything from them & now they are ignoring my attempts to contact them. Buyer beware I wouldn’t recommend them at all. Once they have your money they don’t care.

Brilliant customer service and quality of work done. I highly recommend Rutland Cycling Milton Keynes for both buying and maintaining all kinds of bikes.

Purchased a Specialised bike online due to the sale price / availability within the UK.
Matt Williamson who deals with online orders and distribution from their Milton Keynes store goes out of his way to ensure bike is 90% built, expertly packaged and shipped.
Matt also helped in registering the bike with Specialized.
I have no hesitation in recommending online bike purchases when Matt is looking after build, packaging and shipping.

MK don't respond to emails. First bike order, they had no record, ordered again then received txt to say bike was in, then nothing more from them, despite me emailing a couple of times. Finally contacted them to arrange delivery, thought I was all set, then when I called they said they didn't receive an email from me and had sold the bike. They didn't phone or email to say they were doing this. Won't be using them again.

Hired 6 Electric Bikes in September for family on Boxing Day. Paid in full (£250). 12 weeks later we have been called to inform us they are cancelling our hire. No alternative or solution given, just "computer says no"
Now we are left with no time at all to organise or book anything else.

Came off my bike and broke a plastic cover on my brake lever. Only replacement I could find was on eBay and cost £50+ Took the bike into Rutland Cycles at Leicester and they talked me out of replacing the levers and topped it off by finding a used replacement for me in their workshop. Perfect fit, brilliant service!

Having bought a Ridley Carbon gravel bike from another source, I thought I'd have it clear wrapped to protect it.
I spoke to Ian in the service department and following his advice, purchased a kit from an external supplier.
His workmanship to fit the wrap was exceptional and it was finished on time. All the staff are great guys and very helpful so please visit them, even just for advice. If I need a new road bike, it's going to be my first point of call. 🚴💨❤️