From the moment I ordered my new bed online, communication was 'spot on' ensuring I was fully informed of when I will expect my order. Closer to the delivery date, the delivery team informed me of my time slot and a reminder was sent on the date. The 2 man delivery team were excellent, taking real care when carrying such bulky items up my stairs and into the bedroom. Roheal and Khizar were excellent delivery persons very professional polite and hard working they couldn't do enough for us. Oh, and for the record, our new bed set is excellent and will be recommending Divan Bed Warehouse to all our family and friends excellent product and customer services.