Zzoomm Full Fibre broadband Arvostelua 7 278

We pay for the fastest package and have never had so many drop outs. Have had to call multiple times to get things corrected but it never lasts long. We believe the supposed full fibre is actually sliced but get threatened with huge engineer visit bills if we wanted it checked. Will not be renewing when contract ends.

I tried to add additional comments as they requested-although they can see all of this on my extensive call log-but it doesn’t let me.

Riz was very helpful with sorting renewal. Good service overall.

I had an issue with my ONT box and the problem was diagnosed and an engineer came and replaced the box asap. I also had an issue with my WAN IP and Maria was very helpful at resolving that issue as well.

Great help today from this company they were very patient will me and made sure everything was sorted out .brilliant service .

Great communication with Jamie

Maxine sorted my installation efficiently and promptly

Thx Dave 4 sorting out the prob that 3 others didn't. I have had 4 calls to resolve connection issues & no returned calls.So well done Dave & hopefully the ticket you sent to sort the other issues will be addressed as soon as poss.

Mark Holmes did a fantastic job installing my broadband. He was punctual, professional, and explained everything clearly. The installation was smooth and efficient, and he made sure everything was working perfectly before leaving. Excellent service - thank you, Mark!

Maxine help me with the change of my monthy plan thank u

The broadband is great what I don't like is it drop out now and then

I have been a Zzoomm customer for 4 years and to date the service has been fine. However I needed to contact for the first time as we are moving house and needed to close the account. I called them on numerous occasions this week and was unable to get through and the call backs their system offered were never forthcoming. I did manage to get through to someone but they said they didn't have the ability to shut down the account and the team that did were not available. I was going to recommend their service to the incoming family but that's not going to happen now.

Excellent service from Jamie. great customer service.

We had a lovely man called Eric come round our housing green & he talked us through our options switching to fibre optic broadband. He got us signed up in a matter a minutes with a booking for the fitting literally 2 days later. He even came back on the day of the fitting to make sure everything was going smoothly. Really amazing customer service from Eric - thank you so much!

Hamza who fitted it was also really neat & efficient.

Thanks both! Highly recommend.

Jamie was great! She is a helpful lady

Jamie is the only person who helped me today. Been waiting since 9am for a call back. Thanks Jamie

I phoned today with an issue about my Nat type and was connected to Marie we chatted about my problem (she was very polite and helpful. Marie then Marie passed me over to Drexler in the IT department who was also extremely polite and helpful. He fixed my problem whilst we were on the phone. Perfect customer service and problem solving. I highly recommend zzoomm to anyone wanting internet service. ***** 5 star rating from me 😊

Courteous service from Bethan who applied a fix to my router remotely. I had not previously been able to get a link to my music streamer since my change to ZZoomm. Initially I thought that Bethan's fix had not made any difference. Then I did the usual turn-on, turn-off routine and hey presto all seems to be working. So thanks.

Great service from khaled fixed issue promptly eell done

Straightforward negotiation of a new contract with a discounted price to keep me as a customer.