My contract had ended, I contacted Zzoomm to renew having researched via uswitch. The oversees representative was steadfast with her options, virtually take it or leave it. I said I was leaving, later... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Had to call customer service Sunday evening as we’d had no WiFi for 2 days. Slightly disappointed that the sales team phone line is open later than the customer service line but guess that’s to be exp... Näytä lisää
Yritys on vastannut
This was the 3rd time I had to contact Zoom about the problem with our landline since transferring to Zoom on 19th March - today I spoke to Rueben 20/04/26 explained problems we were having. He was v... Näytä lisää
Yritys on vastannut
Our wi fi went down for no apparent reason, we did all the normal troubleshooting things advised, switch everything off, reboot everything ect. So I called customer service and spoke with Ellie who w... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Zzoomm is the Full Fibre network that gives you more. Stream, game and download at the speed of light with download speeds starting at 200 Full Fibre up to a whopping 2300 Full Fibre with upload speeds to match for homes and businesses. Zzoomm’s amazing speeds are backed up by free standard installation. Choose Zzoomm, because life’s too short for bad broadband.
Yhteystiedot
Fountain House, John Smith Drive, OX4 2JY, Oxford, Yhdistynyt kuningaskunta
- 03333119909
- help@zzoomm.com
- zzoomm.com
4,6
Erinomainen
7 t. arvostelua
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Straightforward negotiation of a new…
Straightforward negotiation of a new contract with a discounted price to keep me as a customer.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hello Alec,
We're so glad you've chosen to renew your contract.
Happy Zzoomming!
Zzoomm Customer Care
Rachael was really friendly helpful and…
Rachael was really friendly helpful and got me a great deal. She made the process of renewing contract very easy and enjoyable process
Many thanks again
Luke
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hello Luke, thanks for the review!
We're so glad you've chosen to renew your contract and that Rachael was able to help secure a good deal!
Zzoomm Customer Care
After talking to Riz for 10 mins i was…
After talking to Riz for 10 mins i was pleasantly suprised how i was offered a better deal for my loyalty to zzoomm, Riz was extremely helpful very polite all in all an extremely professional service.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hello Gavin,
We're so glad you've chosen to renew your contract and that Riz was able to help secure a good deal!
Zzoomm Customer Care
Omar Colin J and John D
Omar Colin J and John D
Really good service. Some tech issues that the guys resolved over the following day. Really happy with the service!
Really struggling with the aftercare team. My bill reads 48 pounds per month when it should be 28. I haven’t had my 75 pound voucher, Im paying for a mesh booster but I still have dead spots. Close to cancelling as I’m within my cooling period.
Next update- just called back to try and get the booster again and this time they want to charge an extra £8 per month.
Also, completely unable to provide details of the £75 voucher.
I’ll be cancelling as I’m within my cooling off period.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hello Sam,
Thanks for your kind words!
Omar, Colin and John got everything up and running, and we appreciate your patience with the initial tech issues.
Happy Zzoomming!
Zzoomm Customer Care
Drex did a great job getting my WiFi up…
Drex did a great job getting my WiFi up and running
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hello Charlotte,
We're so happy to hear Drex was able to get your service up and running!
Happy Zzoomming!
Zzoomm Customer Care
Omar Razak
Omar Razak, came on his own, got it all done, no problems, really helpful!
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hi Jess!
Thank you for your 5* review, we are happy to hear that you have been enjoying the service! We'll pass the feedback on to Omar, they will be happy to hear it!
Zzoomm Customer Care
Sam in Retentions team
After a long back and forth between several teams over several days, I finally reached Sam in the Retentions team who was an internet hero. Price matched the quote and applied it timely even waiting with me for confirmation emails to come through! An asset to the company and did his job retaining me and my parents.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hello Liam,
Thank you for your review and feedback, we really appreciate it.
It's great to hear that Sam was able to secure you a good deal!
We will let Sam know about your kind words. :)
Zzoomm Customer Care
Excellent service Great help sorted me…
Excellent service Great help sorted me out straight very friendly and polite could not fault the experience
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hi Joseph!
Thanks you for your 5* review!
We're pleased to hear that you had a good experience contacting us!
If you need anything else, please let us know.
Zzoomm Customer Care
Big thank you to Dave today made the…
Big thank you to Dave today made the change of WiFi to my new property easy and understandable and kept me as a happy customer
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hi Harry,
It's great to hear that Dave was able to assist with moving your Wi-Fi! We appreciate the feedback!
Happy Zzoomming!
Zzoomm Customer Care
Jamie was very helpful and polite and…
Jamie was very helpful and polite and sorted my issues straight away
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hello Hayley,
Thank you for your 5* review!
We're happy that Jamie was able to sort your query quickly for you!
If you need anything else, please let us know.
Zzoomm Customer Care
Omar Razak explained everything that…
Omar Razak explained everything that needed doing very polite
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hello Sara
Thank you for the 5* review and feedback.
We will let Omar know about your kind words. :)
Zzoomm Customer Care
Help that works
Help that works. Nick knew what was needed were others failed.
Thanks Nick
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hello James!
Thank you for your 5* review!
We will pass the feedback onto Nick, I'm sure he will be delighted to hear it!
Zzoomm Customer Care
Jesson was amazing and helped me get…
Jesson was amazing and helped me get what I needed sorting
1. huhtikuuta 2026
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hello Linda,
We're so happy to hear Jesson was able to get your service up and running!
Happy Zzoomming!
Zzoomm Customer Care
Many thanks
James today made my query very easy to resolve and very helpful along the way thankyou for that
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hello Daniel,
Thank you for your 5* review!
We're happy that James was able to sort your query quickly for you!
Zzoomm Customer Care
Had a lovely lady called alexandra help…
Had a lovely lady called alexandra help today and she was so kind does her job well. So thankful for her help 😊
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hi Lindsey, thanks for the review!
We're glad to hear we were able to resolve your issues on the phone with Alexandra and you had a good experience.
Happy Zzooming!
Zzoomm Customer Care
Thanks to Dave I secured a much better…
Thanks to Dave I secured a much better deal than expected 👍🏼
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hello Darren!
Thank you for your 5* review!
We will pass the feedback onto Dave, I'm sure he will be delighted to hear it!
Happy Zzoomming!
Zzoomm Customer Care
Very helpful lady
Very helpful lady, got me back on line with no problems, thank you George
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hi George, thanks for the review!
We're so glad you're taking us with you on your new adventure.
Happy Zzoomming!
Zzoomm Customer Care
Our customer service rep
Our customer service rep, Dave, was really helpful. So many services are using AI chat bots that simply don’t work and you end up being forced to leave for a better deal.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hello Andrew!
Thank you for your 5* review!
We will pass the feedback onto Dave, I'm sure he will be delighted to hear it!
Zzoomm Customer Care
Omar Razak good man
Omar Razak came today did a very good job very pleasant and a clean worker
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hello there,
We're so happy to hear Omar was able to get your service up and running!
Happy Zzoomming!
Zzoomm Customer Care
Troubleshooting on new broadband
Ric has been very patient with both my husband and myself helping trouble shooting our new Zoom broadband
He talked us through every step of the way so we are now hoping that our problem is fixed 🤞
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zzoomm Full Fibre broadband
Hello Patricia,
We're so happy to hear Ric was able to get your service up and running!
Happy Zzoomming!
Zzoomm Customer Care
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