Incredibly quick service - couldn’t have been more impressed with the turn around and clothes smell amazingly fresh. My one criticism is the delivery driver arrived early, before the delivery sl... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I used to use Zipjet for a while before it got acquired by laundrapp. They increased their prices, then their delivery fee, then removed it but included a minimum spend. The delivery was missed tw... Näytä lisää
DONT INSERT YOUR CREDIT CARD DETAILS. I used this app back in 2019 may and I left uk more than half a year ago. Today I got deducted 500£ from my credit card from their store. Initially I was very hap... Näytä lisää
Been using Zipjet for years and move to Laundryapp has made it even better. Great to get those difficult to do items cleaned.
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
We provide FREE pickup and delivery. All you need to do is schedule convenient pickup and delivery times on our app and we’ll take care of the rest! Your clothes will be washed and/or dry cleaned at our top-notch facilities before being returned to you within 24 hours.
Yhteystiedot
Unit 2 - York House, Avonmore Place, W14 8RW, London, Yhdistynyt kuningaskunta
- +44 203 6087405
- info@zipjet.co.uk
- zipjet.co.uk
3,5
Keskitasoinen
1 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Super quick and easy
Super quick and easy. only issue I had was that i couldn't fill in the full address so both at collection and delivery I had a few phone calls to direct driver. That said they were super punctual, the service was great- and the price was a lot cheaper than I expected!
14. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Dear Millicent,
Thank you for your kind and honest review!
We hope you will continue to enjoy using our services.
Best,
Sophie From the Zipjet Team
My coat is still dirty and smelly.
13. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Dear Miriam,
I can see you have emailed a picture of the coat as we had asked.
We are sorry that your coat did not come back as you would have expected.
Please look our in your inbox for the next steps.
Best,
Sophie From the Zipjet Team
Unknown pricing/amount until too late
We were unhappy with this service as we filled up a bag when they picked up the laundry. However they charged us for 2 bags as our laundry was 2kg over the limit of one bag. This was only 1/4 a load and we had to pay for another full load. I would have given more or less clothes if I knew upon pick up what the weight was. They should charge per bag only or weigh your items on site. This service is also very pricey.
13. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Hello Kate,
Thank you for your feedback.
I'm afraid the price list on our website does state that if the bag is more than 8 kg, we will be charging for another folded laundry bag. This is because our machines can only handle 8 kilogram's worth of laundry to maintain quality. This means that the remaining amount is laundered on its own, which takes up more energy.
Furthermore, we also have bundled rates which could help you save money as well as special voucher codes which are sent via email.
We sincerely appreciate the feedback.
Kind regards,
Sam from the Zipjet team
After receiving damaged and dirty…
After receiving damaged and dirty clothes back, the customer service representative admitted that they do not read the care labels on the clothes and simply chuck everything in a washing machine. Thank you I can do it free of charge at home and actually don't damage my clothes. They also are not willing to cover the damages nor return you the cost of the laundry!
13. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Dear Pina,
Thank you for reaching out.
As mentioned in direct correspondence, we do not check the care labels for our Folded Laundry service. It is processed and charged per bag. We state on the website this is for items which are washed at 30 degrees and gently tumble dried. We kindly ask that our customers ensure all items for this service can be both washed and tumble dried.
We suggest that if you have any delicate items, or any items you would like stains paid attention to, you should send them as part of our Ironed Laundry & Dry Cleaning service, where we do check the care labels. This is processed and charged per piece.
We are sorry that some of your items were returned damaged, and do appreciate your disappointment.
We have offered to collect the laundry to re-process for you.
Best,
Sophie From the Zipjet Team
Good
Good. Driver took over 20 mins to arrive after text saying he was near
13. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Dear Mark,
Thank you for the 4 stars!
I am sorry to hear the driver clicked the 'on-the-way' button on the app too early!
We will speak to our drivers to remind them to only do this when they are nearby.
Best,
Sophie From the Zipjet Team
Wonderful service and excellent…
Wonderful service and excellent costumer care. If you happen to have a problem they help you out from A to Z. They are very punctual and quick to deliver answers and solutions.
12. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Dear Alice,
Thank you so much for your kind words!
We are extremely happy to hear that we have been able to answer your questions and provide solutions!
Best,
Sophie From the Zipjet Team
All good stuff!!
All good stuff!!! Will prob use again - thank you for the discount!
12. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Dear Kudzanai,
Wow, thank you for the 5 stars and for your great feedback!
We hope we can continue to impress you!
Best,
Sophie From the Zipjet Team
Ok, but there are better options
The service was ok, but a little frustrating to be told 10 mins before the end of my allocated delivery slot that they would not be able to deliver that night. Received the next morning and the clothes were clean and folded, they did an ok job of the bedding
11. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Dear David,
I am sorry to hear there was a delay with your order!
I can see from the notes on the order that the driver unfortunately had a vehicle breakdown, so we had to reschedule the delivery.
We hope this did not cause you too much inconvenience, and would truly love another chance to impress you in the future!
Best,
Sophie From the Zipjet Team
Very professional and excellent dry cleaning services
3rd or 4th time now I am using their service and I am very happy. I work in London but I live outside of London so i usualy book the collection from my workplace. Every time, i get someone very professional collecting or bringing back my clothes. Haven't had any issues or delays and i like the fact that they're keeping me updated throught the process. I definitely recommend their services.
11. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Dear Malika,
Thank you for this incredible feedback!
We pride ourselves on convenience and great communication so it is great to hear you feel we provide a fantastic service.
Best,
Sophie From the Zipjet Team
Ruined clothes
My skirt is missing its decorative items, my jumpsuit is shrunken and two pieces of my clothing returned with the stains on it. Never again.
11. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Dear Paulina,
I am so sorry to hear your items were returned in this way.
Please get in touch directly to support@zipjet.co.uk and send us some photos. We will look into this immediately.
Best,
Sophie From the Zipjet Team
Great service
Very good service. Only reason why it’s not five stars is because of the amount of wastage/plastic being used.
11. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Dear Alex,
Thank you for your feedback, and for the four stars!
We would love to implement a more eco-friendly service in the future!
Best,
Sophie From the Zipjet Team
I couldn't recommend Zipjet more
I couldn't recommend Zipjet more. Amazing service and outstanding results. Completely 100% recommend. I will certainly be using their services again. Thank you.
9. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Dear Hannah,
Thank you for this incredible review!
We are so happy to hear you are enjoying the services and hope we can continue to impress you.
Best,
Sophie From the Zipjet Team
Great service
9. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Dear Tina,
Thank you for this great review!
Best,
Sophie From the Zipjet Team
Fab service!
9. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Dear Shu,
Thank you for the five stars!
We hope we can continue to impress you!!
Best,
Sophie From the Zipjet Team
Timely arrival of pickup and timely…
Timely arrival of pickup and timely delivery. gets the job done. Don't have to drag around my laundry at 8.30am in the tube during rush hour!
8. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Dear Kaustav,
Thank you for this five star review!
We will always be here to help!
Best,
Sophie From the Zipjet Team
Absolutely awful service
Absolutely awful service. Have been a loyal customer for over a year but service levels have slipped recently - last deliveries never happened on time and were a day or two late. Customer service is nowhere to be found (don’t even bother trying to call them, you’ll never get any answer on the phone). Don’t ever use them if you have a time sensitive need for your clothing back (e.g a business trip or event to attend). Much better alternatives now available in London so I will be taking my business elsewhere!
8. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Dear Wladimir,
I am so sorry to hear of your recent experience with Zipjet!
You should always be able to get through to someone on the phone, and I am concerned to hear you were not able to. You can of course, also send us an email and we will get back to you as soon as possible!
I am very disappointed to hear the deliveries were not on time. Sometimes we require a little more time to make sure your items come back in a great condition.
We would truly love another chance to impress you.
Best
Sophie From the Zipjet Team
Late pick up and the driver appeared…
Late pick up and the driver appeared unwilling to cross the road to collect the items! Not a great dry clean on the suit, not a great ironing job on the short. In summary; not great, won’t use again and glad I didn’t pay full price
8. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Dear Ninette,
I am really sorry to hear of your experience!
The drivers will always make every effort to come to your door unless the parking is a problem. I am also sorry to hear the cleaning was not great. If you can please send us some pictures to support@zipjet.co.uk, we will be happy to reprocess this for you.
Best,
Sophie From the Zipjet Team
My first time using Zipjet
My first time using Zipjet, and it offered a great service! On time, very clean and reasonably priced, too.
8. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Hi Henry,
Thank you for your great review!
On time, clean and reasonably priced. This is exactly what we hope to achieve.
We look forward to your next order with us soon!
Best,
James from the Zipjet Team
Terrible. Absolutely awful
First it took over 36hours to get a pickup time. Confirmed a morning pick up and the driver didn’t make it in the 1.5 hour window. He was almost 30 minutes after the end of the window. I cancelled the order. Having left my laundry with the reception at my building, the driver shows up 15 minutes after I canceled and still picked up the laundry. I called customer service that evening and Sam assured me my laundry would be returned the next morning and there definitely would be no charge. So of course I was still charged. Pathetic program. I have filed a claim with my credit card company.
7. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Hi Myles,
Thank you for your review.
I am sorry for the issues that you faced on your recent order. It appears that this was due to our driver making an error and collecting your order after it was cancelled by yourself. This was then itemised of course and you were charged. I will speak to Sam to see what went wrong here.
I hope you will give us another chance to impress you in the future.
Best,
James from the Zipjet Team
Just got to London
Just got to London , had traveled a far distance so needed a few suits done by Monday.. they picked up my stuff Saturday from the flat and within 24 hours it was back with me!
Very impressed
7. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zipjet
Hi Ryan,
Thank you for your great review!
This is exactly the service we aim to achieve. I hope you will give us another go again to take the hassle away from laundry!
Best,
James from the Zipjet Team
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