Zing Coach Arvostelua 367

Vastaus yritykseltä Zing Coach

23. syysk. 2025

Hi Gale,

We're really sorry to hear about the unexpected charges — we understand how concerning that must have been.

To clarify: a subscription can only begin after a user actively confirms it on the final checkout screen, where all pricing and trial information is clearly displayed. We never charge without consent. That said, we take all billing concerns seriously and want to make sure nothing went wrong.

If you believe a subscription was started in error or without your full understanding, please contact us at support@zing.coach
with the email used on your account. We’ll be happy to review your case in detail and make sure it's resolved fairly.

Thank you for bringing this to our attention — we’re here to help.

The Zing Coach Team

Vastaus yritykseltä Zing Coach

23. syysk. 2025

Hola Jorge,

¡Gracias por compartir tu experiencia con nosotros! Nos alegra saber que estás utilizando Zing y apreciamos mucho tus sugerencias.

Tienes toda la razón: cuando entrenamos en casa, es clave anticipar el próximo ejercicio para tener el espacio y el equipo listos. También tomamos nota de tu comentario sobre hacer más clara la explicación de cada movimiento. Estamos trabajando constantemente en mejorar tanto la guía verbal como visual para que cada sesión sea más fluida y efectiva.

Tu opinión es muy valiosa para nosotros y ya la hemos compartido con nuestro equipo de producto.

¡Gracias por entrenar con Zing Coach y por ayudarnos a mejorar!

El equipo de Zing Coach

Vastaus yritykseltä Zing Coach

22. syysk. 2025

Hi Jonathan,

We’re truly sorry to hear that your experience left you feeling this way — that’s never our intention, and we appreciate the opportunity to respond.

Zing Coach is designed to offer personalized fitness coaching powered by AI — including custom workouts, progress tracking, nutrition support, and smart adaptation based on your feedback. Many users find real value in this approach, but we understand that it may not be the right fit for everyone.

Regarding your comments about pricing and the refund policy:
We do our best to ensure that subscription details, including trial periods, pricing, and auto-renewal terms, are clearly presented before any payment is confirmed. Our refund policy is publicly available and aims to balance fairness and transparency for users.

That said, if you believe something went wrong with your cancellation or if you’d like us to review your case again, please feel free to reach out to support@zing.coach — we’re here to help and will gladly take a second look.

We genuinely value your feedback and will continue working to make Zing clearer, more accessible, and more supportive for every user.

Zing Coach Team

Vastaus yritykseltä Zing Coach

22. syysk. 2025

Hi Steve,

We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.

Technical issues like videos not playing or workouts failing to load are certainly not what we want anyone to experience — and we know how frustrating that can be. If you haven’t already, we’d love to investigate this further to ensure the app runs smoothly for you and others. Please feel free to reach out again with details at support@zing.coach.

As for weight progression — you're right that Zing doesn’t automatically adjust weights at this time. Instead, we provide guided structure and rely on your input to support progressive overload. That said, we’re actively exploring ways to make this feature more intelligent and automatic in future updates.

Regarding the refund: we completely understand your disappointment. Our policy is that refunds for renewals can only be granted within a certain window, but we always aim to handle cases fairly. If you believe your case wasn’t reviewed properly, we’d be happy to take another look — just reach out to us again directly.

Thank you again for trying Zing and for helping us improve.

Zing Coach Team

Vastaus yritykseltä Zing Coach

10. syysk. 2025

Hi Yana,

We’re truly sorry to hear about your experience and completely understand your frustration — this isn’t the experience we want any of our users to have.

Yesterday, we experienced a temporary service outage, which may have caused login and access issues for some users. We’re happy to confirm that the issue has now been fully resolved, and the app is working as expected again.

If your account was mistakenly canceled during this period — or if anything still doesn’t seem right — please don’t hesitate to reach out to us again at support@zing.coach. We’re actively replying to all messages we received during the outage and are ready to resolve any lingering issues as quickly as possible.

Regarding the charge you mentioned: we’d be happy to take a closer look to clarify the pricing and ensure everything aligns with your original plan. Please get in touch so we can make it right.

Thank you for your patience and for giving us the chance to fix this.

Zing Coach Team

Vastaus yritykseltä Zing Coach

3. syysk. 2025

Hi Iker,

Thank you so much for your feedback — we’re really happy to hear that you’re enjoying your workouts with Zing and feeling great! 💪

We appreciate your suggestion about WHOOP integration. You're not alone — it's something we’ve heard from other users as well, and it's definitely on our radar as we explore new integrations to support recovery and performance tracking even better.

In the meantime, we’ll make sure your input is passed along to our product team. Thanks again for being part of the Zing community and for helping us improve!

Zing Coach Team

Vastaus yritykseltä Zing Coach

1. syysk. 2025

Hi Racheystapes,

We’re really sorry to hear about your experience and understand how upsetting it must have been to return from holiday and find an unexpected charge. That’s certainly not the experience we want anyone to have with Zing.

To clarify, we always display the subscription details — including the price, trial duration, and auto-renewal — on the final confirmation screen before the trial begins and also in the invoice users receive after making the purchase. That said, we understand that these details may not always be as noticeable as they should be, especially if you're exploring the app quickly.

We also do our best to process cancellations as quickly as possible, and while our refund policy is clearly outlined, we know this can still feel frustrating — especially if you hadn’t intended to continue beyond the trial.

Your feedback is important, and we’re taking it seriously. We're constantly working to improve transparency and communication during onboarding to avoid this kind of confusion in the future.

Thank you again for your feedback — it helps us grow and improve.

Zing Coach Team

Vastaus yritykseltä Zing Coach

29. elok. 2025

Hi Gina,

Thank you for sharing your experience, and we’re truly sorry to hear that Zing didn’t meet your expectations.

We understand how frustrating it is to be charged for a subscription you no longer intended to use. To clarify: subscriptions can only be canceled directly by the user via the app or the platform used for sign-up (such as the App Store or Google Play). When a subscription isn't canceled before the renewal date, the charge is applied automatically, and this is outlined in our terms.

That said, we absolutely take your feedback seriously. While our refund policy is limited for auto-renewals that aren't canceled in time, we'd be happy to take another look at your case to ensure everything was handled properly.

If you're open to it, please contact us again at support@zing.coach with the email tied to your account. We’ll escalate your request and do our best to make this right.

We’re sorry to see you go but thank you for giving Zing a try, and we’ll use your feedback to continue improving.

Zing Coach Team

Vastaus yritykseltä Zing Coach

29. elok. 2025

Hi Vielka,

Wow , thank you so much for the amazing feedback! 🙌 We're so glad to hear that Zing is keeping you motivated, informed, and supported on your health journey.

It’s wonderful to know that your coach is making such a great impact and that you're finding real value in the tools we provide. That kind of motivation is exactly what we aim to deliver.

Thanks for recommending Zing. We’re so proud to be part of your wellness journey!

Zing Coach Team

Vastaus yritykseltä Zing Coach

28. elok. 2025

Hi Isabella,

Thank you so much for your kind words! 🙌 We’re thrilled to hear that Zing is helping you build a better gym routine, and that having clear daily guidance is making a difference in your motivation and results.

We love that you’re embracing AI to support your well-being. That’s exactly what Zing is here for - smart, flexible coaching that fits your life and helps you reach your goals efficiently.

Keep it up, we’re excited to be part of your journey!

Zing Coach Team

Vastaus yritykseltä Zing Coach

26. elok. 2025

Hi Consumer,

Thank you so much for your thoughtful feedback! We're very glad to hear that Zing is delivering exactly what you need - from flexible programming based on your time and equipment, to coaching, nutrition, testing, and data insights.

It’s great to know that experienced and motivated users like you are finding real value in the all-in-one approach we’ve built. We’re here to support your goals every step of the way!

Zing Coach Team

Vastaus yritykseltä Zing Coach

26. elok. 2025

Hi Brian,

Thank you so much for the kind words! We're really happy to hear that you found Zing helpful. 💪 If there’s ever anything else we can support you with, we're here for you 24/7.

Cheers,
Zing Coach Team

Vastaus yritykseltä Zing Coach

26. elok. 2025

Hi Maria,

Thank you so much for your kind words and for giving Zing a try! We’re glad our team could assist you quickly with your cancellation request, and it means a lot to hear how much you enjoyed the experience with your AI coach and the flexibility of training in your own space. 💪

Even though you’ve chosen to pause for now, we truly hope you’ll consider returning in the future. We’d love to support you again on your fitness journey whenever you're ready.

Wishing you all the best, and thank you again for being part of the Zing community!

Zing Coach Team

Vastaus yritykseltä Zing Coach

25. elok. 2025

Hi Shadrach,

We’re truly sorry for the frustration you’ve experienced — and we completely understand how upsetting this situation has been.

After reviewing your case, we want to sincerely apologize again for the initial access issues you encountered. You were absolutely right to expect better support and transparency at that time. We did process a full refund last year and followed up with a message confirming your access had been restored and your subscription was active again
.

Since we didn’t hear back after that message, the subscription remained active — and that’s what led to the renewal this year. That said, we recognize how this felt from your side and want to make it right.

We’ve now issued a full refund for the recent charge and confirmed that your subscription has been completely canceled. No further charges will be applied.

Thank you again for your patience, and we truly regret the inconvenience caused. We appreciate you bringing this to our attention and hope this resolution gives you peace of mind.

Zing Coach Team

Vastaus yritykseltä Zing Coach

20. elok. 2025

Hi Bryce,

Thank you for your honest and detailed feedback, it’s clear you’ve taken time to explore the app, and we really appreciate you sharing your experience.

You’ve raised several important points:

Exercise Variety: You're absolutely right that we can improve here. While Zing includes a large library of exercises, we understand that repetition, especially in focus areas like forearms and calves, can make things feel limited. We're actively working on expanding both exercise diversity and smarter rotation logic to address this.

AI Adaptation: We’re sorry to hear that your workouts felt repetitive day-to-day. Our AI is designed to adapt based on your goals, feedback, and session history, so if that isn’t happening, it’s something we’re looking into closely. We're also rolling out improvements that give users more control over modifying sessions directly in-app.

Thanks again for your input! It helps us improve Zing Coach for everyone. We hope you’ll see more of the potential you mentioned as we continue evolving.

Warm regards,
The Zing Coach Team

Vastaus yritykseltä Zing Coach

19. elok. 2025

Hi Chris,

Thank you so much for your thoughtful review! We’re so happy to hear that Zing Coach is helping keep you motivated and making it easy to switch between gym and home. Flexibility is one of our top priorities, and it's great to know it's working well for you.

We're also glad you’re finding value in the coaching experience, and really appreciate you pointing out where things can improve. Occasional mismatches between the audio guidance and visual demonstrations shouldn’t happen, and we're already working on better syncing these elements for a smoother experience.

Your support and recommendations mean a lot to us, and we’re excited to continue supporting you on your fitness journey!

All the best,
Zing Coach Team

Vastaus yritykseltä Zing Coach

16. elok. 2025

Hi Elaine,

We’re really sorry to hear that you’re having trouble cancelling, and we’re here to help!

To cancel your Zing Coach subscription, please follow the steps based on the platform you used to sign up:

If you subscribed via the App Store (iOS):
1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top > Subscriptions.
3. Select Zing Coach and tap Cancel Subscription.

If you subscribed via Google Play (Android):
1. Open the Google Play Store app.
2. Tap your profile icon > Payments & subscriptions > Subscriptions.
3. Select Zing Coach and tap Cancel Subscription.

If you subscribed via our Website (zing.coach):
1. Visit https://zing.coach and log into your account.
2. Go to Settings > Subscription, then select Cancel Plan.

If you're still having trouble or you’re unsure which platform you used, just email us at support@zing.coach and we’ll assist you directly.

We're here to make this as smooth as possible.

Warm wishes,
Zing Coach Team

Vastaus yritykseltä Zing Coach

16. elok. 2025

Hi Shannon,

We’re really sorry to hear that Zing Coach didn’t meet your expectations, and we appreciate you taking the time to share your honest opinion.

Our aim is to provide real value through personalized workouts, smart guidance, and long-term results - not just short-term novelty. We regret that your experience didn’t reflect that, and we understand that fitness solutions aren’t one-size-fits-all.

If you’re open to it, we’d love the chance to learn more about what didn’t work for you and explore how we might improve or make things right. You can reach us anytime at support@zing.coach.

Thank you again for giving Zing a try. Your feedback helps us get better.

Warm regards,
Zing Coach Team

Vastaus yritykseltä Zing Coach

16. elok. 2025

Hi Krista,

Thank you so much for this heartfelt review, it truly means a lot to us!

We’re incredibly happy to hear that your Zing experience has been not only effective but also emotionally supportive. Knowing that the combination of personalized workouts, smart nutrition, and our AI-driven guidance has had such a positive impact is exactly why we do what we do.

The fact that you’ve found more kindness and encouragement through Zing than in past in-person experiences really moves us! It shows how powerful thoughtful technology can be when paired with the right goals.

Thank you for recommending Zing to your friends and family. We're honored to be part of your wellness journey, and we’re here for you every step of the way!

With appreciation,
Zing Coach Team

Vastaus yritykseltä Zing Coach

14. elok. 2025

Hi Karen,

Thank you so much for your thoughtful and well-balanced review! We truly appreciate you taking the time to share both what you love and where we can improve. It’s great to hear that you’ve already seen progress and are enjoying the overall flexibility of Zing Coach for at-home workouts. That’s exactly the kind of sustainable impact we aim to support.

That said, you've highlighted several important areas for improvement, and we want you to know we're listening:

Saving completed workouts: you're right - this is a feature we’re actively exploring. Many users have asked to save or repeat workouts they’ve already completed, and we agree it would add a lot of value.

Voice vs. demo mismatch: thank you for catching and sharing this. We’re currently working to improve the consistency between the voice coaching instructions and demo visuals.

Rest period personalization: we’re glad you appreciate the skip and shorten options, and we agree that adding custom rest timing is a logical next step for even more personalization.

Exercise variety (and more abs!): feedback like yours helps us better balance programming - especially when certain movements (like kettlebell swings) show up too often. We’re working on smarter rotation logic and adding more targeted core work across various plan types.

We’re excited about where Zing Coach is heading, and your feedback plays a key role in shaping our roadmap. Thank you again for your support, and for believing in the potential of what we’re building.

We’re here cheering you on every step of the way!
Zing Coach Team