Zing Coach Arvostelua 367

Vastaus yritykseltä Zing Coach

29. jouluk. 2025

Hi Letizia,

We’re really sorry to hear you feel this way. We'd like to clarify that Zing Coach subscriptions are auto-renewing, which is clearly stated during the sign-up process and in our Terms of Use. This is standard practice for most digital subscription services. Additionally, in the invoice the users receive after making the purchase, we specify the date of the next charge and the amount the user will be charged.

We understand that renewals can sometimes be unexpected, especially if the app hasn’t been actively used. That’s why we encourage users to manage or cancel subscriptions anytime directly in the app or via their app store account to avoid unwanted charges.

Thank you for your feedback. It helps us improve the experience for all users.

Zing Coach Team

Vastaus yritykseltä Zing Coach

17. jouluk. 2025

Hi Mohsin,

We’re sorry to hear about your experience, and we understand how frustrating unexpected charges and support issues can be.

To clarify: Zing Coach subscriptions are auto-renewing, and this is clearly stated during checkout and in our Terms of Use. We do not send separate renewal reminders, but users can view, manage, and cancel their subscription at any time directly in the app or through their app store settings.

We also aim to provide timely and helpful support, and we’re sorry if your interaction didn’t reflect that. If you believe there was a billing error or if your case hasn’t been resolved yet, please contact us at support@zing.coach — we’ll gladly recheck and make sure you’re taken care of.

Thanks for taking the time to share your feedback. We’re constantly working to improve.

Zing Coach Team

Vastaus yritykseltä Zing Coach

16. jouluk. 2025

Hi Sharona,

We're really sorry to hear about your experience and appreciate you taking the time to share it.

We’d like to clarify that all Zing Coach subscriptions are auto-renewing, which is clearly stated during checkout and in our Terms of Use. We never process a payment without user confirmation, and each transaction is associated with an active subscription. We understand, however, that these details can sometimes be missed, and we’re always here to help clarify and assist.

Regarding refunds, while we do follow a clear policy — which is publicly available — we always review each case individually.

We've carefully reviewed your case and can confirm that a full refund was processed for your subscription yesterday. You should see the funds returned shortly, depending on your bank’s processing times.

We always aim to make our pricing and renewal terms transparent during sign-up, and we're sorry if anything felt unclear along the way. Your concerns have been shared with our team so we can continue to improve both our service and communication.

If you have any other questions or need further support, feel free to reach out at support@zing.coach — we’re here to help.

Zing Coach Team

Vastaus yritykseltä Zing Coach

11. jouluk. 2025

Hi Sophia,

What an inspiring routine — waking up at 4:30 am and crushing your workouts by 6? That’s dedication! 💪👊 We’re thrilled to hear that Zing makes it simple and effective to stay on track, and that you value the structure, repetition, and flexibility of the plan.

Consistency truly is key, and it sounds like you're mastering it with every session. Thanks for sharing your energy and for letting Zing be part of your powerful mornings. Keep going strong — we’re cheering you on every step of the way!

Zing Coach Team

Vastaus yritykseltä Zing Coach

9. jouluk. 2025

Hi Leese,

We're very sorry to hear about your experience — we understand how concerning unexpected charges can be, especially if you don’t recognize the service.

Please know that Zing Coach does not charge anyone without an active subscription request. Our subscriptions require user confirmation and are always linked to a personal email address. In many cases, these situations are caused by:

- A forgotten registration (including through a trial)
- A family member using your card or device, or
- A second email/account being used unknowingly.

We’d be happy to investigate this for you. Please reach out to us at support@zing.coach
with:

- The email associated with the charge (if known),
- A screenshot of the transaction (without sensitive banking data),
- Or the last 4 digits of the charged card (if comfortable).

We’ll do our best to clarify what happened and assist you further. We never intend for anyone to feel misled and take these reports seriously.

Thank you for your patience and for giving us the opportunity to resolve this properly.
Zing Coach Team

Vastaus yritykseltä Zing Coach

4. jouluk. 2025

Hi Scott,

Thank you so much for the honest and encouraging feedback! 😊 We’re glad to hear you’re enjoying Zing overall and would recommend it — that means a lot to us.

We also appreciate you pointing out that there are still some glitches and room for improvement. Our team is actively working on refining the experience, and your insights help us prioritize what matters most to our users.

Thanks for being part of the journey — we’re excited to keep getting better for you!
Zing Coach Team

Vastaus yritykseltä Zing Coach

1. jouluk. 2025

Hi Zinger,

Thank you so much for your kind words! We're really happy to hear you're enjoying the structure of the workouts — we work hard to make sure each session feels clear, purposeful, and effective.

We're here to support you every step of the way!
Zing Coach Team

Vastaus yritykseltä Zing Coach

27. marrask. 2025

Hi Rejeen,

Thank you for your honest feedback — we’re really glad to hear you enjoy the structure of the workouts and the experience overall!

We understand that pricing can feel like a barrier, and we truly aim to offer as much value as possible — including personalized coaching, adaptive plans, visual guidance, and daily follow-up support — all in one place. That said, your feedback is very valid, and we’re always looking for ways to make Zing even more accessible while maintaining quality.

Thanks again for being part of the Zing community — and for helping us grow with your input!
Zing Coach Team

Vastaus yritykseltä Zing Coach

21. marrask. 2025

Hi Pablo,

Thank you so much for the amazing feedback! We're thrilled to hear that you're loving the personalized routines, the daily follow-up, and the visual coaching experience — that’s exactly what Zing is all about.

Your energy and commitment are what inspire us to keep improving every day. We're honored to be part of your fitness journey and can’t wait to see what you achieve next!

Zing Coach Team

Vastaus yritykseltä Zing Coach

19. marrask. 2025

Hi Steve,

We’re truly sorry to hear about your experience and understand how frustrating this must have been. It’s never our intention to cause confusion or leave you feeling disappointed.

While we do clearly inform users about subscription terms during sign-up — including the auto-renewal policy — we fully recognize that these situations can still feel unexpected, especially if the cancellation wasn’t fully processed or confirmed. That said, our team always reviews each case individually, and we strive to be as fair and understanding as possible.

We’d love to take another look at your case. If you're open to it, please reach out to us again at support@zing.coach with your subscription email so we can double-check everything and try to help further.

Thank you for giving Zing a try — and again, our sincere apologies for any confusion or inconvenience caused.

Zing Coach Team

Vastaus yritykseltä Zing Coach

18. marrask. 2025

Hi Matt,

Thanks so much for your feedback! We’re really glad to hear you’re using Zing consistently — and we appreciate you pointing out ways we can improve.

Custom Exercise Entry: We agree — being able to add your own exercises is a powerful feature, and it's something we're actively exploring. You're not the only one asking for it!

Planet Fitness Equipment Support: Great point! We're working to expand our equipment database, and we’ll make sure to flag Planet Fitness-specific machines and gear to our team. If there’s any particular equipment you feel is missing, feel free to share it with us at support@zing.coach — it helps us prioritize!

Thanks again for helping us make Zing better — your feedback really does shape the future of the app. 🙌

Zing Coach Team

Vastaus yritykseltä Zing Coach

17. marrask. 2025

Hi Ted,

Thank you for the kind words! We’re so glad to hear that the regular reminders are helping you stay accountable — consistency is key, and it’s great to know Zing is supporting you on your journey.

Keep up the great work — we’re cheering you on! 💪
Zing Coach Team

Vastaus yritykseltä Zing Coach

Päivitetty 17. marrask. 2025

Hi Armelle,

Thank you again for your feedback. We're genuinely sorry to hear that our previous reply came across as PR-speak rather than a meaningful acknowledgment. That was never our intention.

We take every support case seriously, especially ones involving unexpected charges. Like many subscription-based services, Zing Coach operates on an auto-renewal model — which we explain clearly during checkout and in our Terms of Use. While we understand that lack of recent usage can feel like grounds for refund, inactivity alone doesn’t cancel a subscription, and our system does not automatically detect or act on non-use. That’s why we encourage users to manage or cancel subscriptions manually via account settings.

That said, we absolutely agree that customer experience matters deeply. While our refund policy doesn't guarantee reversals after renewal, we do sometimes make exceptions — and we're continuously refining how we approach these situations to be fair, transparent, and consistent.

We’re sorry this interaction left you feeling unsupported, and we’ll use your feedback to keep improving. If you'd still be open to sharing suggestions directly, our team at support@zing.coach
would welcome the opportunity to listen and learn.

We wish you all the best in your fitness journey.

Zing Coach Team

Vastaus yritykseltä Zing Coach

6. marrask. 2025

Hi Zinger,

Thank you so much for the kind words — we’re thrilled to hear that you’re enjoying the upbeat coaching and detailed exercise demonstrations! 💪 That’s exactly the kind of motivating and guided experience we aim to deliver.

We also really appreciate your thoughtful suggestions:

- Custom Exercises (like wall sits with DB curls): This is a great idea, and you’re not alone — many users have asked for more flexibility to add their own movements. It’s something our team is actively exploring as we work on giving you more control over your workouts.

- Coach Chat-Based Adaptation: You’re absolutely right — it would be powerful if your AI Coach could automatically adjust your plan after you report an injury or discomfort like a sore back or elbows. While this isn’t fully automated yet, we’re working toward deeper integration between the chat and your workout plan, so stay tuned!

Thanks again for your feedback — it's exactly what helps us keep improving. We're excited to keep supporting you on your fitness journey and hope to deliver even more of what you're looking for soon!

Zing Coach Team

Vastaus yritykseltä Zing Coach

5. marrask. 2025

Hi Jorge,

Thank you so much for your thoughtful review and for being part of Zing for the past two months! 💪 We’re thrilled to hear the app has been helpful, the workouts are pushing you in a good way, and your AI Coach is keeping you motivated every day.

We also really appreciate your feedback about rest time reminders — and we’re happy to let you know that we’ve just released rest timer notifications! Now you’ll a notification to help you stay on track between sets, just like you mentioned. Make sure your app is up to date so you can try it out in your next session.

Thanks again for your kind words and support — we’re excited to keep growing with you on your fitness journey!

Zing Coach Team

Vastaus yritykseltä Zing Coach

4. marrask. 2025

Hi Helena,

Thank you so much for your amazing review! 🙌 We’re absolutely thrilled to hear that Zing Coach — and especially Coach John — has exceeded your expectations.

Having a coach who motivates, instructs, and keeps things fun makes all the difference, and we’re so happy that John is the perfect fit for your journey. 💪

Keep up the great work — and we’ll be right here cheering you on, every step of the way!

Zing Coach Team

Vastaus yritykseltä Zing Coach

29. lokak. 2025

Hola Sofia,

¡Muchísimas gracias por tu comentario! 😊 Nos alegra saber que encuentras Zing fácil de usar y útil para tus entrenamientos — eso es exactamente lo que buscamos ofrecer: una experiencia sencilla, personalizada y efectiva.

¡Seguimos aquí para acompañarte en cada paso de tu progreso! 💪
El equipo de Zing Coach

Vastaus yritykseltä Zing Coach

24. lokak. 2025

Hi Louis,

We’re really sorry to hear this was your experience, and we completely understand your frustration — especially with how timing and time zones may have affected your trial ending.

Our 7-day trial includes full access to Zing, and at the time of sign-up we display the renewal details, including the exact charge amount and the fact that it will auto-renew unless canceled before the trial ends. However, we recognize that time zone differences — like between Australia and the US — can make that timing feel unclear, and we’re sorry if this caused you to miss the cancellation window.

We aim to be as fair as possible, and we’re always happy to revisit cases like this. If you'd be open to it, please reach out again at support@zing.coach
and mention this review — our team will take another look to see what we can do.

Thank you again for trying Zing and for sharing your feedback — we’re using it to keep improving.

Zing Coach Team

Vastaus yritykseltä Zing Coach

13. lokak. 2025

Hi Zinger,

Thank you so much for sharing your progress, and huge congratulations on your results so far! 🎉 Dropping from 191 to 182 lbs since June is no small feat, and we’re honored to be part of that journey with you.

It’s amazing to hear that the workouts are helping keep you motivated and that you’ve found them well-suited to your fitness level. You're absolutely right — nutrition plays a key role, but showing up consistently (as you're doing!) is what makes real change happen.

We’re excited to keep supporting you — one session at a time. Keep up the great work! 💪
Zing Coach Team