Zens Arvostelua 

Bought the Zens USB C-C Pro 3 Charger from Apple.com last week, and it arrived yesterday. The only thing that works is the usb-c cord that plugs into iPad. The MagSafe chargers for phone and watch do not work. I have an iPhone 15 and SE3 watch.

Shipping at first took a bit longer than it said on their website, perhaps because I’m not from the Netherlands. But after sending a mail they immediately shipped it to me and it arrived a day after that. They packed it really safely and well and the quality of the charger is incredible. An amazing Father’s Day present. ❤️

Very very poor customer service. My product (magnetic night stand charger) is not working properly and has stains on the magnetic field. I shared photos and description of the problem. Had to contact customer support multiple times and evethough they said it was a familiar problem I was continuously asked to share proof. My product is new, received it less than a month ago. Well within warranty. When insisting they finally told me to return the product at own costs!!!!

Support team is extremely helpful, they are really there to help not just working off a script like many.

Ik had twee draadloze opladers besteld 1 voor thuis en 1 voor op kantoor. Tijdens mijn vakantie zouden deze geleverd zijn, maar bij terugkomst bleek dat er zowel thuis als bij alle buren niets was bezorgd. Na contact met Zens hebben zij geprobeerd een onderzoek te starten bij DPD. Omdat ik op vakantie was en de vermissing daardoor te laat heb gemeld, konden zij helaas niets meer betekenen. Gelukkig gaf Zens aan dat ze uit coulance een nieuwe bestelling wilden opsturen. Dat is ontzettend vriendelijk en servicegericht van ze. Andere bedrijven mogen absoluut een voorbeeld nemen aan Zens.

Zens Modular Dual wireless charger main station ZEMDC1P/00
Teleurstellende ervaring. Een zeer trage oplader, zeker wanneer er 2 toestellen (iphone 16 Pro) op de plaat liggen. Het is steeds zoeken naar de juiste positie op de plaat voor er connectie is met het toestel. Wanneer die er dan al is, gebeurt het dikwijls dat deze connectie wordt verbroken en dat je na 2 uur op hetzelfde oplaadpercentage staat waar je mee vertrokken bent.

I purchased the Zens USB-C to USB-C dual charger and the charging pad didn’t work so I returned it to Apple at which point they gave me a new Zens double charger which after one week both the cable and the charging pad didn’t work. Worst charging accessory I’ve ever purchased in my life.

I bought their 4-in-1 charging station for a whopping £155 and everything about the experience has been disappointing.
Beginning with the courier, who delivered the parcel to a building on the other end of the street from me and left it out in the rain despite being tech.
After a single week of using it as intended, the station started developing dark marks from where my airpods and my ipad rest on it (in the spots where they are meant to rest). Worse, the charging ability is extremely unreliable; in addition to giving a slow charge, the magnetic connections are so dodgy that half the time my phone isn’t properly charged in the morning, and the same has happened with the watch and airpods.
To add insult to injury, I reached out to their customer support, they asked me to send pictures, and then proceeded to not reply for two weeks - have not heard a peep from them despite sending multiple emails and reaching out on social media. No phone number to be found, either, which makes you wonder if they are just waiting out the complaints until it’s too late for a return/refund.
To be honest I am shocked Apple is partnering with this brand, as the product and service have been substandard and unprofessional from
start to finish.

Very bad experience. I bought the Zens Pro 2 Wireless Charger 20W and it broke down in less than a month. The ZENS Dual & Apple Watch Aluminium Wireless Charger stopped charging my phone after less than 3 months. I wanted to give them one final chance and bought the Zens Pro 3, which just arrived and doesn’t even work. Total rip-off. I will send it back and want a refund. Scam.

The hinge on my Zens magnetic nightstand charger became defective after 3 months of use. I submitted a warranty claim on the Zens website and immediately received an email from customer service. I sent two photos and a video documenting the issue. They acknowledged the defect and are sending me a new unit. I am very happy with their quick and easy resolution to my problem and their curteous communication.

Finally everything went well. I’m content with the service 🙏🏾

Doet wat het moet doen en altijd handig om draadloos op te laden. Ale niet echt draadloos maar het zit wel mooi weggestoken nu

The customer service was exceptional. I had an issue with the product turning on and the company troubleshooted it with me. When unable to fix the issue was able to honor the warranty. Communication was excellent. Will definitely buy more products from this company.

Works ok but it does not connect to our iPhones as easily as our other Zens products. If not placed perfectly, will disconnect and not charge. Very disappointed!

great product, fast delivery

Total entgegenkommend und unkompliziert nach Verlust eines Netzteils.

fast delivery, capable hardware! Thanks a lot. =)

I bought a quattro phone charger and one of the 4 chargers stopped working after 5 months of use. I emailed support and after a brief exchange they sent me another one free of charge. They held up their warranty and have great customer service.

Firstly, I just love the product (Zens Nightstand Charger Pro 2). It's sleek, well designed, beatiful and works really well.

And on top of that, I really want to applaud them for their customer service. For the first charger I ordered arrived, FedEx said it was delivered, yet there was no package. I let Zens know, and even though it wasn't really their fault, they refunded me the money with no problems. I really appreciated that.