Called to change my address, this generated a premium change of £0.42 yes you are reading that correctly 42p. This company cannot process payments for less than £1, and advised that payment was not ne... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Update: Zenith did get in touch to say that they urgently wanted to speak to me. When I called and eventually got through, I was told that they needed copies of our driving licences - I have alrea... Näytä lisää
Yritys on vastannut
While upgrading my car (& insurance premiums) I decided on the policy Zenith Insurance we’re promoting. The service, communication & recalculation of the premium due to my error, have been exemplary... Näytä lisää
Yritys on vastannut
I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Yhteystiedot
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Yhdistynyt kuningaskunta
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4,1
Hyvä
9 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Dont bother with Zenith
Probably the worst car insurance company to ever deal with!! Their underwriter Markerstudy dont keep you updated when you have an accident and leave your case open without you knowing.. they dont answer your calls or even reply to emails. Still have a case open with them since last 3 years which is on going for the other party who walked out his car at the time of the accident wants to claim personal injury!!! Well good luck as I have witnesses...
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zenith Insurance
Hi,
Thank you for sharing your experience. We’re very sorry to hear about the difficulties you’ve faced with your claim and understand how frustrating this must be.
We acknowledge that delays and lack of updates can be upsetting, so that this can be addressed and looked into further, please can you send your policy details to me at social@zenithinsurance-bisl.co.uk.
Vicky
My daughter lost a full year no claims discount.
My daughter (21years) HAD to cancel her insurance policy with Zenith, due to the current underwriters not insuring her new car. I have never heard anything like it in my 40yrs of driving. She lost (almost) a full years no claims discount. She had two more payments to make !! She now is back to 3 instead of 4ys. At 21 every year counts cost wise. She would have even been liable to cancellation fees, even though SHE WASN'T the one cancelling the policy. However after expressing my complete incredulation that that was the case, they waived the fee. Thank you to Ashton for his help. Although Zenith did lose a customer now and in the future. Your underwriters are questionable to say the least.
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zenith Insurance
Hi Lisa,
Thank you for sharing what happened with your daughter, it’s completely understandable why you’re feeling frustrated. Losing almost a full year’s no claims discount at her age is significant, and it’s certainly not the experience we would want for any customer.
I’m really sorry that the underwriter was unable to insure her new car, leaving her with no option but to cancel. I can appreciate how unfair that must feel, particularly when the decision was out of her control. While I’m glad Ashton was able to waive the cancellation fee, I understand why the situation as a whole has been disappointing.
We’d like to review what happened in more detail to see if there’s anything further we can do to help. Please email the policy details to social@zenithinsurance-bisl.co.uk so we can get in touch.
Leanne
Fantastic service,couldn’t have been…
Fantastic service,couldn’t have been easier to set up my insurance,very happy with the quote I got so went forward with it,very happy
22. tammikuuta 2026
Vastaus yritykseltä Zenith Insurance
Hi Sean,
It's amazing to hear you found the service with ourselves was fantastic!
Kirsty
Contacted the customer service by…
Contacted the customer service by telephone. Line dropped in the first minute of automation. Second call guy hung or line dropped after 5 minutes. 3rd call guy hung up or line dropped after and hour, guy I spoke to still not resolved issue and didn't seem to understand the companies business. 4th lady sounded better said guy 3 was completely incorrect (i said so how do i trust you if 2 people say completely opposite answers). Requested a call back to my complaint over customer service issues but hoping to get someone who knows. Around 2hrs on call all advisers going away to ask there advisers
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zenith Insurance
Hi John,
I'm sorry to hear about the issues you have been having with our customer services team. Please can you email your policy details over to social@zenithinsurance-bisl.co.uk so we can try and assist you further.
Kirsty
Easy and Helpful
Very easy and straight forward to get a quote and very helpful and clear when I phoned to ask some questions.
17. tammikuuta 2026
Vastaus yritykseltä Zenith Insurance
Hi Stephen,
It's fantastic to hear you found it straightforward getting a quotation with ourselves!
Kirsty
Vastaus yritykseltä Zenith Insurance
Hey David,
Thank you for your 5 star review.
Rachel
Terrible trying to get through to them…
Terrible trying to get through to them is a nightmare, they seem to want you to chat to a bot, shop around for better.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zenith Insurance
Hi Russell,
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience trying to get in touch — we know how frustrating that can be, and it’s certainly not what we want for our customers.
Your comments have been noted and shared with the team, as we’re always looking at ways to improve how easy it is to reach us and get the support you need.
If you do need help please email your policy details to us at social@zenithinsurance-bisl.co.uk we’d still love the opportunity to assist and turn this around for you.
Thanks Laura
AVOID AT ALL COST
Useless customer service, call centre in india that cannot even get registration numbers correct you spend ages on the phone repeating yourself. AVOID AT ALL COST. May be the cheapest but absolutely shocking i certainly wouldn't like to rely on them if i needed them. Reported to the ombudsman. 4 HOURS OF MY LIFE WASTED DONT WASTE YOURS
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zenith Insurance
Hi,
Thank you for taking the tie to leave us your review. We’re really sorry to hear about the frustration you’ve experienced, that’s not what we want for any of our customers.
If you would like us to look into this for you please email your policy details to social@zenithinsurance-bisl.co.uk so we can review your policy and see if we can help.
Thank you,
Rachel.
Customer service is none existent
Customer service is none existent. Waited 45 min for somone to pick up the phone
5. tammikuuta 2026
Vastaus yritykseltä Zenith Insurance
Hi Mr Simpson,
Thank you for your feedback, and we’re very sorry for the long wait you experienced. We understand how frustrating this is and apologise for the inconvenience caused.
We’re aware that wait times can be longer than expected at busy periods, and we’re actively working to improve our service levels. Thank you for your patience and for bringing this to our attention.
I will be in touch shortly to assist you further.
Vicky
Absolutely useless
Absolutely useless. Customer service team hang up on you, you send them proof of no claims used on another policy they decline it without even notifying you and then email the day before Christmas Eve to say they need to speak to you and all th relevant departments are closed. Refuse to put you through to a manager or anyone that can advise on anything.
24. joulukuuta 2025
Vastaus yritykseltä Zenith Insurance
Hi Nathaniel,
Thank you for taking the time to leave your review and feedback with ourselves. We're sorry to hear you were unhappy with the service recieved when certain documentation has been requested. We will be in touch to try and assist you further.
Kirsty
Absolute shambles of an insurance…
Absolute shambles of an insurance company cancelled my policy because I didn’t tell them I had insurance cancelled when I never and it was a renew
Tryed to speak to someone on the phone but couldn’t understand them and they couldn’t understand me Really would not use this company ever again
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zenith Insurance
Hi Noel,
Thanks for sharing your feedback. We’re really sorry to hear about the frustration you’ve experienced, that’s not what we want for any of our customers.
If you would like us to look into this for you please email your policy details to social@zenithinsurance-bisl.co.uk so we can review your policy and see if we can help.
Leanne
Just don't use them, it's not worth it
A terrible experience from start to finish. Despite providing my proof of no claims several times, spending hours on hold, and using multiple formats, they now want to increase my premium or charge a cancellation fee. Save yourself the time, and use a proper company.
22. joulukuuta 2025
Vastaus yritykseltä Zenith Insurance
Hello Stuart,
Thank you for taking the time to leave your review!
We’re really sorry to hear about your experience and understand how frustrating this must have been. This isn’t the level of service we aim to provide, especially after you’ve spent so much time trying to resolve the issue and supplied your documents multiple times.
We’d genuinely like the opportunity to look into this properly and see if we can put things right for you, we will be in touch with you shortly.
Thanks Laura
I’m very disappointed with my…
I’m very disappointed with my experience with Zenith Insurance. The customer service was very poor overall. I tried using the virtual/online chat and waited around 20 minutes just to get a reply, which is unacceptable when you need timely assistance.
Changing my car on the policy was also extremely expensive due to very high administration charges. In fact, it worked out cheaper to take out a brand-new policy with another provider rather than update my existing one, which says a lot.
Speaking to a human advisor wasn’t much better. Communication was difficult, and it was hard to clearly understand the representative, which made the process more frustrating than it needed to be.
Unfortunately, based on this experience, I would not use Zenith Insurance again or recommend them to others.
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zenith Insurance
Hi Ryan,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. This is clearly not the level of service we want to provide.
Waiting that long for a response on online chat is frustrating, especially when you need help quickly, and we apologise for the delay you experienced. We’re also sorry to hear your concerns regarding the cost of changing your vehicle and the administration charges involved. We understand how disappointing it is when updating an existing policy feels more expensive than taking out a new one elsewhere.
It’s also concerning to hear that communication with an advisor wasn’t clear or helpful, as we know how important this is when resolving policy matters.
Your feedback has been shared with the relevant teams so these issues can be reviewed. We regret that your experience has led you to feel this way and appreciate you bringing this to our attention.
If you would like to send your policy details to me at social@zenithinsurance-bisl.co.uk I would be happy to take another look at this for you.
Vicky
Partial refund but still think online changes should be free
I had previously left a negative review re fees and charges for amendments and cancellation. I was promptly contacted by customer services who did offer a partial refund as a gesture of goodwill. I was of course grateful for this offer and will receive £35 back out of £85 fees that were charged. Customer service maintained that the fee was inline with their policy but I just felt that they should re look at this as £85 of fees to change a REG and cancel is ALOT.
I do still maintain that simple amendments should be able to be done online without being penalised with a fee like many other insurance providers offer. This, I feel, would be more fair and lead to customer loyalty and retention.
I can see that fees seems to be a common disgruntlement from customers from previous reviews and it’s a shame that this company don’t seem to listen to these reviews as they probably would retain ALOT more customers if they did.
I therefore have amended my review to mid stars rather than one star. I do appreciate the company reaching out and partially resolving my complaint.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zenith Insurance
Hi Becky,
Thank you for updating your review and sharing your thoughts so clearly. We really appreciate you recognising the goodwill gesture and adjusting your rating.
We completely understand your point about amendment and cancellation fees feeling high, and your suggestion about making simple changes online is very valid. Feedback like yours helps us see where we can improve, and we’ll make sure it’s passed on to the right team.
We’re glad we could partially resolve things for you, but we’ll be in touch to see how we can help further. Thank you again for taking the time to share this.
Leanne
Vastaus yritykseltä Zenith Insurance
Hi Viktor,
Thank you for your 5 star review and feedback. It's great to hear you’re happy with your insurance.
Leanne
Shameful company
They took out our money for auto renewal, even though we said we didn’t want auto Renew! They said we have to wait 7 days to get our money back. Still no refund after a week , Second phone call and the say we have to wait another 7 days
We are pensioners and can’t afford to be messed about like this, money is very short for us , but they don’t care. I’m disgusted with this company. You took it out at a click of a button , but takes you 2 weeks to put it back . Absolutely ridiculous. Beware of this company, it’s shameful.
29. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zenith Insurance
Hi Kim,
I'm sorry to hear you were unhappy with the automatic renewal of your policy and refund timescales. I can confirm that we follow the stardard refund timescales and although the funds may show as taken from your account, this doesn't always mean we have them straightaway. Please email your policy details over to social@zenithinsurance-bisl.co.uk so we can look into this further for you.
Kirsty
Vastaus yritykseltä Zenith Insurance
Hi I H,
Thank you for your 5 star review! It's great to hear you found our communication was good!
Kirsty
Vastaus yritykseltä Zenith Insurance
Hey Richard,
Thank you for taking the time to leave us your fab five-star review!
Vicky
Vastaus yritykseltä Zenith Insurance
Hello,
Thank you for sharing your experience!
We’re thrilled to hear that you found our website easy to navigate.
A warm welcome to Zenith Insurance — we’re delighted to have you with us!
Thanks,
Laura
Very easy to get cover online
Very easy to get cover online. Easy site to navigate and saved over £100 with tool insurance included. As renewing insurance goes it was a pleasant experience.
25. marraskuuta 2025
Vastaus yritykseltä Zenith Insurance
Hey Peter,
Thank you so much for taking the time to leave us your fab five-star review!
Vicky
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.