Zenamakeup Arvostelua 53

Bought a glitter eyeshadow stick from the Zena Makeup website. Brand on product received was not “Zena”. Brand on packaging said MLSMILE, which is a cheaper product. Pictures & videos with reviews on the website and TikTok clearly show a Zena makeup brand on the product. Buyers beware! They are not selling what they are advertising.

Like many others below. Its been 9 days and heard nothing. Emailed and no response. Tracking doesn't update. Feel company is complete scam too and I stupidly believed the online hype. Will be requesting refund from.bank.

Took a leap of faith and order two gold eye shadows for presents. Two months later, with good not received, I contacted them twice for tracking and then refund information. No response. ZERO customer service. Eventually refunded by bank. AVOID AT ALL COSTS

If i could give no stars I would. Ordered Zena coral eye shadow, paid £11 they took my money, took forever to deliver and it arrived used and empty. They refused a refund asked for pictures sent pictures never responded. Says Zena on box and empty chinese used product inside. DO NOT WASTE YOUR MONEY

How I wish I would have seen these reviews prior to ordering! 😞 I ordered 3 eyeshadow sticks and an eyeliner on January 1st of this year and have never received anything. Contacting the company is seemingly worthless as you won’t get a reply. I thought the shadows looked beautiful in their advertising so I ordered for a friend’s birthday (that has long since passed.). I realize now that this is a fraudulent company and I was scammed. Those that have received their orders are saying the products are absolute trash. I truly don’t understand how places like this can operate and gladly take people’s hard-earned money. I wouldn’t be able to live with myself…it’s straight up theft.

#GKX5D46TN They got my money gave me a order number... Never received my stuff so I asked for tracking... They don't have any orders with my email or tracking number 😕

Ordered on the 11th of January it’s now the 25th hasn’t arrived tracking just says order processed by shipper I’ve emailed them not holding out much hope for a response after reading these reviews. Was sucked in by instagram will be more careful in future and if it does arrive doesn’t sound like it’s gonna be good anyway 😡

I ordered the eyebrow brush. It was completely dry when I tried to contact them, it took them a few days to answer told me to shake it several times and try again. I followed the instructions and it was still dry. they return my money. They have a 30 day policy, but they drugged out the process so long that they will not respond to me or return my money. Be careful of this company.

Still not received my order. I was told it’s on its way but hasn’t arrived. I think I’ve been scammed

Bought the foundation stick, much lighter than the videos, think they are fake videos as stick nothing like them does not glide on, much lighter than product bought the 02 nature colour and went on white, do not waste your money!!! Very disappointing will never buy anything from them again!!!!!!

I purchased the eyebrow gel pen. I opened the packaging and was disappointed to find that the bottle was completely empty. I have emailed several times to ask for a replacement but they totally ignore me. DO NOT USE THIS COMPANY!

The eyeshadow shimmer sticks are not even half as good as the social media videos make out. It doesn't show up much atall even when you put loads on. Lies and misleading. And it doesn't stay on even for half the day. I have normal skin too. Not dry or oily. And one of my sticks broke on the first use. I've contacted twice to get a refund and they've just ignored me. Poor quality products and terrible customer service. Don't shop there. They only have email as a contact too. Emailed twice and no response. I do not recommend one bit