Zenamakeup Arvostelua 53

I placed an order last June and never received my order. I've tried to contact them multiple times, in multiple ways and never received a reply. Truly terrible experience and likely a scam. Don't trust it and waste your money here.

Regardless of all the bad reviews on here I actually had a really positive experience. It did take 10 days to come but the eyeliner I bought is amazing. I wore it all day yesterday and it didn’t budge.

Never received my order. No reply when I emailed to ask for help locating my order.
Lack of goods
Lack if response.
Do not order from supposedly a UK company based in China.

Absolutely awful eyeliner 😢 runs as soon as its applied, smudges and doesn't last at all total waste of money

False advertisement, False products, late deliverys from China, zero communication, do not reply to disgruntled emails then block you from pages you comment on to warn others.
STAY WELL AWAY FROM THIS FAKE SITE

Cheap products from China do not match the description. Will be reporting them.

I ordered two Glide-On Waterproof Kajal Eyeliners and a Traceless Matte Foundation Repair Stick from Zena. They claimed to be U.S-based, but everything shipped from China. I only received one eyeliner, and it smeared all over my face. The second item was actually a lip liner. The foundation stick was a counterfeit from Derol (sold on Amazon for $9.99), but I was charged $16.07.

When I requested a return under their “satisfaction guarantee,” they denied it and stopped responding. Misleading products and terrible customer service. Beware.

If i could give zero stars I would. this comapany is fraudulent, does not send what they are advertising and I found the product for 4 times less than what i paid. DO NOT BUY FROM THIS COMPANY!

I tried to request a refund which was denied and my order could no longer be found on their website. FRAUD FRAUD FRAUD

Awful company
Product is faulty, no reply to emails, finally got them through FB messenger, when I requested a refund they blocked me. Have reported to FB

Just received my eyeliner. It came in packaging that says Zena. The box the eyeliner is in says Dragon Ranee. They do not respond to messages on instagram.

Update- they denied my refund stating I used the product when I have not. They blocked me on tik tok. I think their videos are stolen from other content creators. The whole brand is a scam.

Wish I had read the reviews before ordering. Tried cancelling before my order was delivered and was refused. Then received my order, I didn’t open it and asked them for a refund and I was refused again. Then I tried again and they still refused. Ended up going through the bank for a refund! Products that were delivered were labelled as a different brand. Awful customer service and awful company. DO NOT BUY

Ordered zena/serenade received totally different brand and color. Very misleading.

Liar liar pants on fire! AVOID at all costs…. Mainly your money. Tracking says delivered when parcel has not. No reply from company. Conning fookers boil my pee!!!!!

Ordered three of the same products and one additional.
None of them are the products advertised and the three that are supposedly the same came in three different packets. I've not opened so they are still sealed and I've asked for a refund and return. Not good enough.

Totally wrong products arrived. One is a brand Focallure and at least resembles the image on their website, the other is a third smaller and is by MLSmile and looks completely different to product. Also has a different number colour on it. These just look like cheap Chinese knock offs, very much doubt their claims of vegan safe etc.

If I could I would give it no stars!!! Different label on the packaging, as for smudge proof an water proof, absolute garbage, went all smudge an was running from the rain. Don't waste your money on this product, total let down!

Terrible! DO NOT WASTE YOUR MONEY! They sent the wrong product then refused to correct their error. The quality is shockingly bad! Eyeshadow just spreads everywhere and you can’t remove it easily!

If I could give no stars I would. I ordered a glitter eye shadow stick. The picture on their website of the product shows Zena on it. What I got has a different name on it. When I apply it to my eyes it doesn't stay. It fades in less than an hour to nothing. I have emailed them 2 times and have gotten no response. I have since seen only negative reviews for this company.

My package has not been delivered. Tracking says delivery attempted but that is untrue. Have emailed Zena makeup twice with no response. Do not trust this company with your money

I didnt receive the products/colours of eye shadow that I ordered. They are also not the Zena brand as shown in the advertisement or even the same brand as each other. They are poor quality and a waste of money.