Zenamakeup Arvostelua 53

Received a cheap Chinese product that didn't produce the colour or staying power as advertised. Very disappointed

Terrible
Wrong product sent not even the same brand as advertised
Will be asking for a full refund as they have broken the distance selling regulations act

Company sent me the incorrect item, not what I ordered. I immediately contacted them & sent photos, contacted them both via email & through the app. They declined my return request & have been unresponsive ever since. I have also reported them as "Misleading" through the Shopify app & plan to dispute the charge. Do not buy from this company!

I expected a product from Zena however I recieved another brand called ‘Pagevine’ with a label in Chinese writing. The product is folds into an L shape like the £5 ones on Amazon. So total SCAM! The product has an awful smell so I won’t even try it. I ordered both black and brown and I have initiated a return so awaiting a reply. Please read comments before ordering and don’t be an idiot like me believing the advert. I’d add phots if it was possible.

fake company who sent a cheap chemical product from a random Chinese brand - not the make-up advertised. no response from customer service. does anyone know where they are headquartered so as to make an official complaint? i've reported them as 'misleading' within the Shop app and i suggest others do the same

Ordered from Zena because of their cruelty free and vegan claim. When I received my package it was delivered by Amazon and the eyeliner stamp was not Zena brand - it had an Amazon sticker with Chinese on it. I emailed them several times asking why I was sent some crappy untraceable Amazon product, which was specifically what I was trying to avoid - got no response. This company is sketchy and their advertising is all false.

Order not delivered.
Applied for refund which was approved, only to receive a notification five mins later to advise item was delivered.
Contacted customer service numerous times but was ignored.
Avoid……. Waste of money!!

Very slow delivery. One of the stamp eyeliners turned up with no ink in it so useless, have emailed them three times and no response. Would suggest you seriously consider before purchasing

If I could rate this company honestly it would be a zero! I ordered the eyeliner stamp and it was falsely advertised. Dried out with no product on one side and other side smudged everywhere. Both stencils were for same eye not left and right like advertised. It took 2 weeks to even arrive and it’s from China! I emailed them and they took a week to respond and all replies are next day and now they have stopped replying. I promise you all this company is running a shady business and scamming people. DO NOT PURCHASE ANYTHING FROM THIS COMPANY! You have been warned! These poor reviews are true!

Ordered 2 products as i saw them advertised on IG and they looked fab. Took ages to arrive. When they finally arrived the winged eyeliner stamp was pretty clever. I like that. Doesnt have zena packaging though. Says 'paigevine', which is a bit suspicious. The eyeshadow stick is the wrong colour. Lets see if they send the right one. Packaging says MLSmile on the eyeshadow, not zena. All a bit strange...

I ordered the stamp eyeliner and when it arrived both end are for the left eye. Emailed 3 times and no response total waste of money would warn everyone not to purchase anything from them and if you do use PayPal so you can get a refund!

Not happy at all! Instead of Eyeliner Stamp I received Freckle Stamp. That's not what I ordered. I have an impression that they are scamming people.

I ordered the stamp eyeliner thinking it would be an amazing product, something in my gut made me feel not to use it also the packaging came with a brand called Paigevine, then I messaged them on Instagram they blocked me, they advertised its vegan, it’s not.
Save yourself and money!

Don’t buy anything from these people! I ordered an eyeliner ring tip and received a freckle pen. Should have read the reviews first.

Emailed to follow up about my order no response no order. Trust eroded don’t know if I’ll get my eyeliner pen. Not worth it.

I ordered the eyeliner as I'd been hooked by an ad on Instagram, it took for ages to get here. So I emailed them, nothing, emailed again, nothing. When I received the order it was the wrong product, they'd sent a freckle pen for light skin! I have dark skin too. I tried to message via email, Instagram to no avail, no response, zero. Still trying to return - DO NOT WASTE YOUR MONEY - it's a scam!!!!!

Very poor experience with this company, they send out faulty goods, damaged on arrival, empty container. I asked for a refund and they declined, saying time had expired, due to the time it took to arrive! So waste of money, dont waste your money on them!

Apparently it glides on the eyes and stays in place oh, and doesn't go in creases..
Absolutely doesn't go on smoothly and rubs off very easily and all your eyes creases are thick with the eye stick colour. Yuck!
What a disappointment

Ordered 2 eyeliner stamps, one black and one brown and while the black is okay the brown is dried up! Tried contacting customer service twice but no reply back! Don’t bother buying from them as a complete ripoff!

Ordered 4 eyeshadow sticks and eyeliner. When arrived they were all the wrong items sent.
They asked me to send picture of the sticks and the colours. Then said I could not return them as they has been opened!! Then also refused the return for the unopened eyeliner.
Now ignoring all my messages
Scam of a company. They are in China

Do not order from them