Yoursafe Arvostelua 

They do a good job ,helping me to receive my money ,cancel quickly what I’m not agree with ,they do without hesitation about what you said I really recommend,they gave iban,bank accounts,card , etc

They should keep up the good work

À very good app, very efficient and effective... Best support team👌 we are only struggling with withdrawals since our counties are not supported in most of the payment methods... International transfers have lot of charges, it will be better if you could consider adding other payment methods

My overall experience with Yoursafe has been fairly positive, although there are a few areas that could definitely be improved.

Payments are usually received on time, but occasionally a payment is not processed correctly or does not appear in my account as expected.

One thing I really appreciate is the Yoursafe customer support team. They respond quickly and professionally to emails, and they are generally very helpful in resolving issues.

However, one frustrating aspect is that accounts can sometimes be temporarily blocked when receiving certain payments. Yoursafe may then request proof of where the money came from, including documentation explaining other sources of income. While I understand the importance of security and financial regulations, this process can be inconvenient and stressful, especially when the funds are legitimate.

I have also tried several times to transfer money from my Yoursafe account to a bank account in Suriname, but unfortunately, none of these attempts were successful.

On a more positive note, applying for the Yoursafe debit card was quick, easy, and straightforward. My application was processed smoothly, and the card has already been shipped. I am currently waiting for delivery, as Yoursafe informed me that international shipping to Suriname may take up to two months.

Overall, I appreciate Yoursafe's responsive and professional customer service. However, improvements in payment processing, account verification procedures, international bank transfers, and debit card delivery times would make the experience much better.

I hope Yoursafe continues to improve its services, especially for international customers like myself.

サポート業務「メールの問い合わせ」は本当に糞レベル ほぼ返答が返ってこないと思った方がいい

人様からお金を預かってる自覚が全然足りなりない

Unclear onboarding process and extremely slow in communication.

UPDATE: Yoursafe, which is the parent company is pretty responsive and provides clear information. Vertoel, which is the card processing team/company, is very slow in response and we had to reach out to them to understand why our account was not authorized the first time due to unclear requirements. Overall, took a few weeks but we are getting some progress done so I would definitely suggest planning for it months ahead. We started the process with CCBill and Epoch and so far it has been much more streamlined.

UPDATE: 10/13 - we finally did get some communication going and they explained certain requirements needed for account authorization. Took a few emails but we have some direction now.

I saw a comment here from Aug. wish we had read it before going down this path. We opened a Verotel/Yoursafe account, submitted everything, paid the fee, integrated the API and tested it end-to-end, only to find out there is an approval process - so we were wondering why collect fee and provide access to API when access is pending approval, which we were denied without explanation. We get responses to our messages days after our inquiries. Phone numbers on website do not work, no real person to talk to. Can't get a hold of a sales rep. Almost feels like it is a 3 man company behind the scenes!

The customer service response was very fast

During the KYC procedure details are asked which are legally not needed when opening a business bankaccount. Like 2 contracts with customers and business/emplyment history past 5 years.

Providing this information is not mandatory for a KYC procedure! But you do as if it's mandatory. That's not in accordance with the rules.

Fast 24.000 USD blockiert – wochenlang keine vernünftige Lösung

1-Stern-Bewertung:
Sehr enttäuschende Erfahrung.

Ich warte seit Wochen auf die Freigabe eines Business-Kontos. Sämtliche angeforderten Unterlagen wurden vollständig eingereicht: Unternehmensdokumente, Eigentümerinformationen, Adressnachweise und Identitätsdaten.

Trotzdem zieht sich der Prozess immer weiter hin. Gleichzeitig sind 23.692,55 USD eingegangen und seitdem blockiert.

Der letzte offene Punkt war nur noch die Identitätsprüfung einer weiteren beteiligten Person. Dafür wurden Verifizierungs-E-Mails geschickt, aber der Link bzw. Button war nicht nutzbar. Dieses technische Problem wurde mehrfach gemeldet. Trotzdem kam teilweise tagelang keine konkrete Lösung.

Besonders problematisch finde ich, dass ein so hoher Betrag blockiert bleibt, während der Anbieter gleichzeitig darauf hinweist, dass das Geld nach einer bestimmten Frist eventuell zurückgeschickt wird. Der Kunde steht dadurch unter Zeitdruck, obwohl ein Teil der Verzögerung durch technische Probleme auf Seiten des Anbieters entsteht.

Nach mehreren Wochen, zahlreichen E-Mails und vollständiger Kooperation ist das Konto immer noch nicht freigegeben und das Geld weiterhin nicht verfügbar.

Bei einem regulierten Finanzdienstleister erwarte ich bei fast 24.000 USD deutlich schnellere Kommunikation, funktionierende Verifizierungsprozesse und vor allem eine klare Lösung.

Ich habe inzwischen eine formelle Beschwerde eingereicht und die Rücksendung der 23.692,55 USD verlangt.

Aktuell leider nur 1 Stern.
Ich werde die Bewertung aktualisieren, sobald das Geld zurückgesendet oder der Fall endgültig gelöst wurde.

It is good app and but verification is slow

Just had an email saying they’re charging a 1 euro free for being inactive. Never heard of the company and appears to be a Netherlands company. I’m from the UL. Clearly buying people’s email trying to scam. Avoid!!!

The service is good, but I wonder why the money I transferred to Nam has not received it yet

Very good support thank you

Excellent service, always efficient.

Servizio clienti via email eccellente e rapido

انه رائع للغاية واستخدامه سهل اشكركم علي جهودكم

Excellent support, fast response times, and absolutely solution-oriented. I am happy to be here and can highly recommend it to anyone.

Het geld word zonder reden te geven teruggestuurd naar de afzender met een smoesje

Every things is berfact

Good afternoon. Many thanks to technical support for their prompt reply; they helped resolve my issue. I am very grateful.