YouChoose  Arvostelua 

Vastaus yritykseltä YouChoose

28.9.2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience wasn't as straightforward as we intended, particularly as you were redeeming the gift card on someone else's behalf.

There are 4 easy steps to using a YouChoose gift card:

Register your YouChoose card online.
Choose a brand from our wide range of retailers and partners.
Exchange your balance for a gift card or digital code from your chosen brand.
Spend your gift card online or in-store with that retailer.

We appreciate that some customers may find the process unfamiliar at first, and we're continually reviewing our instructions and website experience to make them as clear and user-friendly as possible. Thank you for your feedback, which will help inform those improvements.

The YouChoose Team

Vastaus yritykseltä YouChoose

28.9.2026

Thank you for your feedback.

We're sorry to hear that you were still waiting for your activation code when you received a review request. We understand how frustrating that must have been, and we appreciate your comments.

Review invitations are sent automatically and independently of the activation process, but we understand how the timing could give the wrong impression. Our priority is always to ensure customers can access and enjoy their gift as quickly as possible.

If you have not yet received your activation code, please contact our Customer Support team and we'll be happy to investigate this for you. Activation emails can occasionally be delayed, so we'll work with you to get this resolved as quickly as possible.

Thank you for bringing this to our attention.

The YouChoose Team 😊

Vastaus yritykseltä YouChoose

28.9.2026

Thank you for taking the time to share your feedback. ⭐⭐⭐

We're pleased to hear that you were able to use YouChoose, but we're sorry that you found the experience less straightforward than it could have been.

We appreciate your comments about clearer instructions and easier access to customer support, particularly for older customers. Making our platform simple and accessible for everyone is very important to us, and feedback like yours helps us identify areas where we can improve.

Thank you again for your honest review. We'll be sure to share your suggestions with our team as we continue to enhance the YouChoose experience.

The YouChoose Team 😊

Vastaus yritykseltä YouChoose

28.9.2026

Thank you for your feedback.

We're sorry to hear that you found the CAPTCHA process frustrating. CAPTCHA checks are in place to help protect customer accounts and prevent fraud, but we understand that they can sometimes feel inconvenient, especially if you're asked to complete them more than once.

We're continually reviewing the user experience to ensure the right balance between security and ease of use, and we appreciate you taking the time to share your concerns.

If you experienced any specific issues accessing your account, our Customer Support team would be happy to help.

The YouChoose Team 😊

Vastaus yritykseltä YouChoose

28.9.2026

Thank you for your 5-star review! ⭐

We're delighted to hear that you found the YouChoose app easy to use. We work hard to make gifting simple and convenient, so it's great to know you've had a positive experience.

Thank you for taking the time to share your feedback, and we hope you continue to enjoy using YouChoose! 😊

The YouChoose Team

Vastaus yritykseltä YouChoose

28.9.2026

Thank you for your review and for sharing your experience.

We're sorry to hear that you found YouChoose difficult to access, but we're pleased that a helpful member of staff was able to assist you in store.

To use YouChoose, there are just four easy steps:

1. Log in to your YouChoose account.
2. Browse the available brands and choose where you'd like to spend your credit.
3. Exchange your YouChoose balance for a brand-specific gift card code.
4. Redeem and spend your gift card online or in-store with the selected brand.

For the smoothest experience, we recommend exchanging your YouChoose credit for your chosen brand's gift card before visiting the store, as this helps avoid any delays at the checkout.

We appreciate your feedback regarding ease of use and will continue looking for ways to make the process clearer and more accessible for all customers.

The YouChoose Team 😊

Vastaus yritykseltä YouChoose

28.9.2026

Thank you for your review! ⭐

We're pleased to hear that you had a good experience using YouChoose. Providing a simple and enjoyable gifting experience is what we strive for, so it's great to know we met your expectations.

Thank you for taking the time to share your feedback, and we hope to welcome you back again soon! 😊

The YouChoose Team

Vastaus yritykseltä YouChoose

28.9.2026

Thank you for your review.

We're sorry to hear that you found the process difficult. Our aim is to make redeeming a YouChoose gift as simple and straightforward as possible, so we're disappointed that this wasn't your experience.

Having looked into your account, we can see that you successfully exchanged your YouChoose credit for a JD Sports gift card on 21 September, so we trust that everything worked as intended in the end and that you were able to use your gift successfully.

We appreciate your feedback, as it helps us identify areas where we can improve the customer journey and make the process clearer for everyone.

Thank you for choosing YouChoose.

The YouChoose Team 😊

Vastaus yritykseltä YouChoose

28.9.2026

Thank you for your 5-star review! ⭐

We're so pleased to hear that you enjoyed receiving your YouChoose gift and found plenty of great brands to choose from. Giving people the freedom to select something they'll truly love is exactly what YouChoose is all about.

Thank you for sharing your experience, and we hope you enjoy your gift! 😊

The YouChoose Team

Vastaus yritykseltä YouChoose

28.9.2026

Thank you for your review and for sharing your experience. ⭐⭐⭐

We're sorry to hear that the process was a little confusing. While we offer a wide range of gaming products, including gift cards and digital content, we understand how seeing "Steam" mentioned could lead to the expectation that funds would be added directly to a Steam Wallet, this has now been removed from any cards we print moving forward.

YouChoose offers thousands of game titles, with the majority being Steam-compatible, meaning they can be redeemed and played through the Steam platform. However, these are often game-specific products rather than Steam Wallet credit, so we appreciate how this could be clearer.

Your feedback is valuable, and we'll continue working to make our product descriptions and redemption journeys as straightforward as possible.

Thank you for choosing YouChoose, and we hope you enjoy your PlayStation gift card!

The YouChoose Team 😊

Vastaus yritykseltä YouChoose

28.9.2026

Thank you for your review and for sharing your feedback. ⭐

We're sorry for the inconvenience you experienced when trying to purchase multiple gaming products. This restriction currently applies to certain gaming titles, such as Valorant Points and Xbox Gift Cards, and is in place at the request of the publishers to help prevent fraud and protect customers.

The good news is that we're working on improvements to make this process smoother, and some of these restrictions will be updated soon. However, certain limits will remain in place on selected gaming products where publishers require them for security reasons.

Thank you for your patience and understanding, and we're pleased our team could provide you with an update. We appreciate your feedback as we continue to improve the YouChoose experience.

The YouChoose Team 😊

Vastaus yritykseltä YouChoose

28.9.2026

Thank you for taking the time to leave a review.

We're sorry to hear that your experience was frustrating and that the Steam option didn't work as you expected. We understand how disappointing that can be.

YouChoose offers thousands of gaming products, with the majority being Steam-compatible game titles. However, these products are often specific games or content that can be redeemed through Steam, rather than Steam Wallet credit. We appreciate that this distinction may not have been clear and that it led to confusion and we have now removed this from the card artwork moving forward.

Using YouChoose should be simple:

Log in to your YouChoose account.
Browse and select a brand or product.
Exchange your YouChoose balance for a gift card or digital code.
Redeem it with the chosen retailer or platform.

We're always looking for ways to improve our product descriptions and customer journey so that customers can more easily find the option that's right for them.

Thank you for your feedback, and we're sorry that we didn't meet your expectations on this occasion.

The YouChoose Team 😊

Vastaus yritykseltä YouChoose

28.9.2026

Thank you for your fantastic 5-star review! ⭐

We're delighted to hear that the wide selection of physical and e-gift cards has helped you with your budgeting. Giving recipients the flexibility to choose how and where they spend their gift is exactly what YouChoose is all about.

Thank you for taking the time to share your experience, and we hope you continue to enjoy using YouChoose! 😊

The YouChoose Team

Vastaus yritykseltä YouChoose

25.9.2026

Thank you for your 4-star review!

We're pleased to hear you enjoyed using your YouChoose gift card at Ask Italian and that you appreciated the wide range of brands and venues available. Giving recipients plenty of choice is exactly what YouChoose is designed to do.

Thanks for taking the time to share your experience, and we hope you continue to enjoy the flexibility and choice that YouChoose offers.

The YouChoose Team 😊

Vastaus yritykseltä YouChoose

25.9.2026

Thank you for your 5-star review!

We're delighted to hear that your YouChoose gift card was easy to register and that you enjoyed the wide choice of brands available. Giving recipients the freedom to choose something they'll really love is exactly what YouChoose is all about.

We appreciate you taking the time to share your experience and hope you enjoy spending your gift card! 😊

The YouChoose Team

Vastaus yritykseltä YouChoose

24.9.2026

Thank you for your review.

We're sorry to hear that your experience did not meet your expectations. However, we would like to clarify that YouChoose cards are not advertised as being for direct in-store use. The packaging and card instructions clearly explain that the card must first be redeemed online and exchanged for a digital gift code from your chosen retailer before it can be spent.

We're also unclear about your comment regarding your "first 3 choices of store" not being available. All participating retailers on the YouChoose platform are available to select when redeeming your card. If you mean that three retailers you personally wished to shop with are not part of the YouChoose programme, participation is entirely at each retailer's discretion.

That said, we offer over 170 brands across a wide range of categories, giving recipients plenty of choice. We're pleased to see that you were ultimately able to find a brand you liked and successfully redeem your card for M&S.

We appreciate your feedback and will continue working to make the redemption journey as clear and straightforward as possible.

Kind regards, The YouChoose Team

Vastaus yritykseltä YouChoose

24.9.2026

Thank you for your review.

We're sorry to hear you've not received your digital code. Having checked our records, we can see that the Pizza Hut digital code you selected was successfully dispatched on 19th September at 3:03pm, just 2 minutes after your order was processed.

If you haven't seen the email, please check your spam, junk, and promotions folders, as delivery emails can occasionally be filtered there by email providers.

If you're still unable to locate it, please contact our Customer Services team and they'll be happy to help track it down and ensure you receive your code.

Kind regards,
The YouChoose Team

Vastaus yritykseltä YouChoose

24.9.2026

Thank you for your review.

We're sorry to hear that you found the process frustrating and that it took so long to access your voucher. We have checked our systems and did not experience any wider issues of this nature at the time, so it's possible that a slow internet connection or provider-related issue may have contributed to the delays you experienced that day.

YouChoose is designed to be used in 4 simple steps:

Register or sign in to your YouChoose account.
Add your gift card to your wallet.
Browse and select your chosen brand.
Exchange your balance and receive your digital code.

We have thousands of customers successfully redeeming their cards, so we're disappointed to hear that your experience did not reflect the service we strive to provide. We appreciate your feedback and will continue looking for ways to improve the customer journey.

Kind regards, The YouChoose Team

Vastaus yritykseltä YouChoose

23.9.2026

Thank you for your review. As no specific details or context have been provided, we're unfortunately unable to comment on your experience in any meaningful way.

We always welcome constructive feedback and would be happy to learn more about what worked well and what could have been improved. If you'd like to share further details, please contact our customer service team via the online chat facility and we'll be happy to help.

Vastaus yritykseltä YouChoose

21.9.2026

Thank you for taking the time to share your feedback. We're sorry to hear that you found the registration process frustrating.

We certainly do not want customers to have difficulty accessing or using their gift cards, and we can assure you that there is no intention to make the process complicated or prevent cards from being redeemed. Thousands of customers successfully use YouChoose every day.

The registration process is in place to help protect card balances and ensure a secure experience for customers. If you're experiencing issues with password creation or logging in, our Customer Service team would be happy to help resolve this for you. Please contact us via the live chat facility on our website, and a member of the team will investigate and get you up and running as quickly as possible.

We appreciate your feedback and will continue to review opportunities to improve the customer journey.

Warm Regards, The YouChoose Team