Xteink Arvostelua 

Ordered an X3, received it in 7 days in perfect condition.
Everything went smoothly.

Xteink support got back to me right away with the correct answer. They were very respectful and I appreciated it.

Scam company.

I paid for the X4 Pro on 22nd July 2026 and the confirmation email said it would be with me within 7 - 10 business days (5th August at the latest).

I haven't had an email to say it has been shipped yet, but I did get an email to say it would be shipping on 28th July 2026.
It didn't.

I have sent 3 or 4 emails since (there is no phone number I can find to call), and has no response.
So I am going to trading standards next.

If you would like to make this right, send me my order and I expect at minimum a 10% refund for all of this.

I thought I ought to go ahead and write a review about their customer service since I see so many bad reviews here. I ordered one of these yesterday morning, and then I read these bad reviews and panicked. I emailed them and asked to cancel the order, and they got back to me immediately and refunded the charge. I was actually so impressed with this quick customer service, that I decided to reorder and give the product a try after watching some YouTube videos. I love eInk, and the size seems really handy for portability.
---
Update: Welp. After spending FOREVER this weekend trying to get books on to the thing, I must lower my review a little. I love using it, but the process of getting books on to it successfully was a complete pain in the butt.

I wish I've read the reviews here before paying this scam comapny. It is shameless how they do not take responsiblity or care for their customers.
I've ordered and paid for the device, roughly 60euro, which was never delivered. they refused to take responsiblity or reimbursing me my money.
it is very exahusting corresponding with them via emails back and forth for more than 14 days with no solution and denial of responsiblity that they failed at delivering the product.

NEVER AGAIN, NEVER TO RECOMMEND, DO YOURSELF A FAVOR AND SAVE YOUR MONEY (GO SPEND THEM SOMEWHERE ELSE WHERE A COMPANY RESPECTS THEIR CUSTOMERS AND TAKES RESPONSIBLITY!)

Lo pedi el 13 de julio y aun sigue pendiente de envio a dia 27/7. No contestan a los mensajes.

If you must have a cheap chinese ereader, don't buy it here. I can't speak for the device itself. It never shipped. In stock and available for shipping means nothing. They will just grab your money and that's that. Avoid this webshop, buy on aliecpress if yu must. They are terrible, this is a lot worse.

Pictures in the official website suggest it works with iPhone Pro - it doesn’t, it’s too large and also the magnet doesn’t attach. Bought directly from Xteink, seller unhelpful - they want to charge me $20 fee for restocking against their own T&C (which claims no fee returns) because „the box was opened” well ofc it was opened, how would I know they put fake pictures in their website.

Ordered directly from xteink.com. My first shipment never arrived and required a paid reshipment to fix an address issue on their end. The replacement was then marked "undeliverable" and returned to sender despite me being home all day with no knock, call, or delivery notice. I've sent four emails since June 8th, including a final notice with a deadline, and received no substantive response. I've now paid twice for a product I don't have, and Xteink has gone silent. Be very cautious ordering directly from their site.

DO NOT ORDER!!!!

The company is a scam.
The product was supposed to be delivered on the 11th. The courier never delivered anything.

We went to our neighbors, the ones around us and the ones with the same number. No one had the package.

I contacted xteink. They told me it would take 7 to 15 business days. After 17 business days, I contacted them. After 18 we got a response saying that the courier tried contacting us and left a phone number at our house and also coming to our house twice and that no one was home, but in the same e-mail they said it was delivered at a neighbors house.

For context: we live in the city. That means we have camera’s. Including at the doorbell.

At this moment, I am not convinced they sent anything at all. The customer support is extremely dismissive.

DO NOT ORDER! They are scammers!!’

I ordered a X3 ereader with accessoires on 06/12 after researching whether the official site was safe to order from and reading which experience people from different countries on reddit had with it. I risked because bad reviews had scared me, but thankfully I got my order delivered on 06/19. My device isn't damaged (so I didn't have to contact support and try to get a replacement. thus my experience is quite limited) and everything came in a nice package. One thing I don't like thought is shipment updates via "shop" as it is unreliable and was showing that my package was in China the day before it was delivered to me. To people in confusion: check that you order on a legit official website and it should all be okay. But remember that it is not always 100% safe out there in the online shopping and be ready to argue with customer support in case something goes wrong. Anyway, love my little eink device :)

**Title: Defective Device and No Response from Support**

I purchased an XTEINK reader directly from the official website. Unfortunately, the device has been unusable from the moment it arrived.

The included SD card is defective and cannot be read by the device, by two different card readers, or on three different PCs. To rule out a problem with the card itself, I tested two brand-new SD cards that were properly formatted in exFAT. The result was exactly the same: the device continuously displays "No SD Card" and refuses to recognize any card.

Based on these tests, I strongly suspect that the SD card reader inside the device is defective.

The most frustrating part is the complete lack of customer support. I have contacted support multiple times by email and have not received a single response. As a result, I am left with an unusable device and no assistance from the company.

I was genuinely looking forward to using this reader, but unfortunately my experience has been extremely disappointing. A defective device can happen with any manufacturer. What matters is how the company responds when a customer needs help. In my case, there has been no response at all.

For that reason, I cannot recommend purchasing directly from XTEINK based on my experience.

I will share an update if I hear back from them in the near future.

The X4 eBook reader I ordered was damaged on arrival and didn't work.
I have emailed customer support, they did get back to me with some reset procedures to try.
The procedures didn't fix it. So they sent a replacement, which has arrived and is working correctly.

Went to the site to make a purchase and left. Have since been spammed with emails, despite never giving them my email or making an account on the site.

I will now not be purchasing one. Huge overstep to contact me without asking, even bigger one to then spam emails.

Ich habe eine Bestellung am 19.02. aufgegeben (XTeInk X4 weiss und Zubehör) und am 25.02. sollte der Versand nach dem Chinese New Year starten.
Paypal hat mein Konto am 23.03. belastet und am 26.02. habe ich keine Statusänderung über den Versand/ die Bestellung erhalten, also habe ich eine Email geschickt. Am 27.02. am Morgen ebenso wieder eine freundliche Nachfrage und keine Antwort. Habe erst dann dummerweise hier bei Trustpilot nach der Firma gesucht und genug Bewertungen mit mehr oder weniger identischen Inhalt gefunden und nun versucht die Bestellung bei Paypal anzuzeigen um mein Geld wieder zurückerstattet zu bekommen.

1 - 配送の問題です。

いいえ、今回は配送会社の責任ではありません。しかも、配送会社は責任を負おうとしませんでした。
ひどいカスタマーサービスです。

2 - X4は説明と一致しません。

Do not use this website. I made this purchase at the beginning of January and I have had NO updates since. Customer Service is none existent, multiple emails and I’ve never heard back. I reached out on social media and they have blocked me without responding.

I do not recommend xteink.com.

They shipped my order via SpeedX (speedx.io). The courier marked my parcel as “incorrect address” and then disposed of it.
The address was fully correct — I’ve used it hundreds of times without issues.

SpeedX officially confirmed that the package was destroyed and told me to contact the merchant for a refund or replacement.

Xteink refused responsibility.
They claimed they “can’t contact the courier” and instead of a refund offered a 40% discount and accessories for an item I never received.

I paid for a product, got nothing, and was asked to spend more money.
Multiple reviews describe the same scenario.

If they lose your package, you lose your money. Avoid.

after you maid payment, thats s it, no update even after emailing them. Customer service none existent. i'm not sure if i've been scam or what.

Ordered on 2025-12-24 but thanks to the unprofessional shipping company, speedx.io, the item was never delivered. Their customer service no longer responds to my requests for replacement or refund. I do not recommend buying from this shopify-based store - the same item can be had at aliexpress for less.