its scamm, i deposit on news and i took sell position, I won 2700$ they cancelled my trades and gave me back my capital and send me email "final decision" without any reason, and when i asked abou... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
UPDATE FOR XM MANAGEMENT TICKET 4BRHDX: The system is sending the same automated reply regarding my 48000 INR deposit from 14 August 2026. I have shared clear proof: an official letter from... Näytä lisää
Yritys on vastannut
I have placed a withdrawal since October 2 and Xm hasn't paid me . Only to ne told there's an internal review on my account. When I was losing amd kept depositing, there was no internal review... Näytä lisää
Yritys on vastannut
my acc no is 420188031 in xm and my all past deposite and widrowal has no problem. but this time date 30/09/2026 when i add 20k rupy in my xm account , my side payment is done in:- boim-698118940360@b... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Forex, cfd trading on stocks, stock indices, oil and gold on MT4 and MT5. Trade forex online with XM™, a licensed forex broker.
Yhteystiedot
Suite 101, 63 Eve Street, 1021, Belize City, Belize
- +501 223-6696
- support@xmglobal.com
- xmglobal.com
1,2
Huono
554 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 72 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Unable to withdraw
I have tried to withdraw my profits two weeks back and it got rejected, I was requested to submit documents which I did still no feedback, I can't withdraw my profits, the live chats agents aren't helpful at all. This feels like scam with poor support service. My accounts manager is also not help, I understand verifications must be done however, the process is taking too with zero communication, I am wondering if the aim is to ensure that I blow my account. When one is not making money verifications are not required, this is very stressful
22. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä XM
Dear Ursula Mathonsi,
We’re sorry to hear about your experience and understand how frustrating it can be to wait for your withdrawal while your documents are under review. We’d like the opportunity to look into your case and clarify the status of your verification and withdrawal.
We’ve sent you a Find Reviewer request on Trustpilot. Please reply with your account details so we can investigate further.
XM Team 🚀
BIG. FAIR. HUMAN.
Extremely Disappointed
Extremely Disappointed – I No Longer Trust XM With My Money
I am extremely disappointed with how XM handled the hacking incident involving my trading account, which resulted in a massive loss of approximately $2,000.
What is most frustrating is that XM did not provide me with a clear explanation of how my account was compromised, which IP address accessed my account, when the unauthorized access occurred, or what security measures were triggered. Despite asking for clarification, I was essentially told that the account was hacked and that the decision was final based on their policies.
I understand that brokers have policies and terms designed to protect the company and its clients. However, simply referring to a policy does not adequately explain what happened or provide meaningful assistance to a customer who suffered a significant financial loss due to unauthorized activity.
There was also no meaningful avenue offered to recover my lost equity or have the case independently reviewed. Instead, the situation seemed to be reduced to “your account was hacked, and our policy applies.”
This raises a serious concern for me as a customer: if this is how XM handles one hacked account, how can other customers be confident that they will receive proper transparency and assistance if something similar happens to them? Customers should not be left wondering whether “hacking” and company policies can simply be used as an excuse to close a case without providing sufficient technical evidence or a genuine opportunity for review.
I am not accusing XM of deliberately causing my loss. However, based on my personal experience, I have lost confidence in XM and no longer feel that my funds are safe or that I can rely on the company to fairly protect its customers when something goes wrong.
I expected transparency, accountability, and proper customer support from a major broker. Instead, I lost approximately $2,000 and was left without a satisfactory explanation or meaningful path toward recovery.
My experience has left me with one conclusion: XM cannot be trusted with my money. I strongly encourage potential customers to carefully consider how they would be protected if their account were ever compromised.
XM customer support reference no.: IL7MWO
31. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä XM
Dear Martin,
We’re sorry to hear about your experience and understand your concerns regarding the unauthorized activity and the resulting financial loss. We take account security and such reports seriously and would like the opportunity to review your case and better understand the circumstances.
We’ve sent you a Find Reviewer request on Trustpilot. Please reply with your account details so we can investigate further.
XM Team 🚀
BIG. FAIR. HUMAN.
XM Global Review
XM Global Review - My Personal Experience 2026
Rating: 1/10
I used XM Global for a while and the trading was okay. Spreads and execution were fine.
BUT HERE IS THE BIG PROBLEM:
I lost access to my account because I lost my 2FA authentication code AND I no longer had access to my email.
I contacted XM Support to verify my identity and recover the account. Their response was: "We can't do anything for you".
Just like that. My account with my money inside was GONE.
And the worst part? They told me I am NOT allowed to open a new account with them anymore. So I lost everything and I am banned.
My Honest Opinion:
1. No Account Recovery - If you lose 2FA + Email, they will NOT help you. Even with ID verification.
2. Terrible Support - Zero flexibility. They don't care if you have money inside.
3. One Strike and You're Out - You lose access once, you can never trade with them again.
Final Warning:
XM is regulated yes, but if you lose your email or 2FA, consider your money gone.
For beginners this is very dangerous. There is no safety net.
I do NOT recommend XM if you are not 100% sure you will never lose access to your email and authenticator.
30. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä XM
Dear Abdeljalil el mariri,
We’re sorry to hear about your experience and understand your concerns regarding account access and recovery.
For security reasons, account access and identity verification are subject to specific procedures. We’d like the opportunity to review your case and understand what happened.
We’ve sent you a Find Reviewer request on Trustpilot. Please reply with your account details so we can investigate further.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Abdeljalil el mariri,
We understand your concerns regarding access to your account. Following a review of your case, we would like to clarify that the termination of the business relationship was not due to the loss of access to your email or two-factor authentication. The relevant team conducted a separate investigation and identified third-party management of the account, which is not permitted under our Terms and Conditions.
The decision to terminate the business relationship was communicated to you on 7 January 2026 and is final. The applicable information regarding the decision was provided in the relevant notification sent to you.
For further information, please refer to the Important Notice sent to your email inbox. If you require any clarification or have further questions, please contact our Customer Experience team at support@xm.com or reply directly to the team that sent you the email.
XM Team 🚀
BIG. FAIR. HUMAN.
2 time my dipost is not credited in my…
I requested 27k but sent 20k due to my bank limit on 28 aug 2026. The payment went successfully to there psp merchant Afreed pasha..
UPI I'd -boim-841932136705@boi.
IT has 3 days and my MT5 account 322129847 still show's 0.66. fix the amount mismatch manually and credit my mony or refund it immediately. I have all the payment proofs
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä XM
Dear Madhuri Abhijeet kawade,
We’re sorry to hear about your experience. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Madhuri Abhijeet kawade,
We are sorry for the concern caused by the delay in seeing your deposit reflected in your account.
We understand that the amount deposited was different from the amount originally requested through the payment page. Our team reviewed the payment and was able to locate and credit the deposit to the trading account on 31 August.
We appreciate your patience while the payment was being verified and processed. A member of our team will reach out to you soon if any further assistance is required.
XM Team 🚀
BIG. FAIR. HUMAN.
WITHDRAWAL ISSUE!!
i cant withdraw from my account #450065265 i have verified my email and phone number prior deposited but now when we come to withdrawing my funds have been held by "support" with no clear guidelines why or how long it will take ive provided my mpesa statement and still not resolved ... i will consider changing my review once i get my funds under request 43Z3QI has been solved... major payment issue here
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä XM
Dear Bruce Masetu,
Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Bruce Masetu,
We are sorry to hear about your experience and understand your frustration regarding your withdrawal.
Our relevant team is reviewing the issue with the M-PESA withdrawal method. We understand that you have already provided the requested information, and we are following up to help resolve the matter. Please note that withdrawals must first be processed back to the original deposit method before alternative methods can be used.
A member of our team will reach out to you soon to provide an update and assist with the next steps. We appreciate your patience and cooperation while we work to resolve this.
XM Team 🚀
BIG. FAIR. HUMAN.
**Extremely frustrating experience with…
**Extremely frustrating experience with XM – Withdrawal blocked and repeated verification requests**
My Trader Id - 335468783
My experience with XM has been extremely frustrating and disappointing.
After I requested my withdrawal, XM restricted/terminated my account and my funds became inaccessible. Since then, I have fully cooperated with their Financial Risk/verification team and provided the documents they requested, including proof of deposits, bank/payment-related documents and other verification information.
The biggest problem is that **XM keeps asking me for the same documents again and again**, even though I have already submitted them multiple times. Instead of properly reviewing the documents and giving me a clear resolution, I repeatedly receive requests for documents that I have already provided.
Another major issue is the **extremely slow communication**. Sometimes I have to wait around 2–3 days just to receive a response, and then the response is often another generic request for the same documents. This creates a frustrating cycle with no clear progress or timeline for resolving my case.
I am NOT refusing verification. I have been fully willing to cooperate and have provided everything that is reasonably available to me. What I expect is a proper review of the documents already submitted, a clear explanation of what is still missing (if anything), and a transparent resolution regarding my funds.
It is extremely stressful to have my own funds inaccessible while repeatedly being asked for the same information and waiting days for every response.
I hope XM’s Financial Risk and Complaints teams properly review my case, stop repeating the same document requests, clearly explain the outstanding requirements if any, and resolve my withdrawal/funds issue without further unnecessary delay.
**Based on my personal experience, I would strongly advise traders to carefully consider XM’s withdrawal and customer-support process before depositing significant funds.**
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä XM
Dear Atiqe Millionaire Track,
Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Atiqe Millionaire Track,
We understand your frustration regarding the verification process and the time taken to complete your withdrawal. The documentation requested by the relevant team was necessary to complete the required verification checks, and the withdrawal could not be processed until documentation meeting those requirements had been received.
Following the additional submissions, the documentation provided was successfully reviewed and accepted. We can confirm that your withdrawal was subsequently processed on 31 August and that the eligible deposited funds were returned.
For further information regarding your account, please refer to the Important Notice email sent to your inbox. If you require any additional clarification, please contact our Customer Experience team at support@xm.com or reply directly to the team that sent you the email.
XM Team 🚀
BIG. FAIR. HUMAN.
Terrible customer support and delayed…
Terrible customer support and delayed verification (ID: 401311002)
I have been waiting for my bank card verification for over a month, and it is still stuck in "Pending" (На рассмотрении) status. I contacted customer support multiple times through live chat and email, but all I get are automated templates and empty promises ("we are reviewing it, please wait"). No one is actually helping to solve the issue, and my account features are restricted. This is completely unacceptable service. Do not waste your time here if you expect normal support!
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä XM
Dear Abdullo Salimov,
Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Abdullo Salimov,
We are sorry to hear about your experience and understand your frustration regarding the verification process.
The verification is still pending because additional documentation is required to complete the review of the payment card. To proceed, we need a copy of the card clearly showing the cardholder’s full name and card number. If the name is not shown on the card, a bank statement showing the full name, bank details, and the link to the card can be provided instead.
We understand the importance of resolving this matter and apologise for any frustration caused. A member of our team will reach out to you soon to clarify the requirements and assist you with the next steps.
XM Team 🚀
BIG. FAIR. HUMAN.
Stay away from them .widrawal held . Pathetic support and ultra wide spreads for no reason
Stay away from them .. they lure you for low deposit ..then they block widrawal with strange reasons , and customer service is worst also . If you deposit often with two systems they won't process simply you need your money with less widrawal few and low minimum but they block wideawal saying problems systems and AML etc .. stay away from them
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä XM
Dear Muhammad Waqar,
We’re sorry to hear about your experience and understand your concerns regarding withdrawals and verification.
Withdrawal reviews and AML checks are carried out in accordance with our applicable procedures and regulatory obligations. We’d like the opportunity to review your specific case and address your concerns.
We’ve sent you a Find Reviewer request on Trustpilot. Please reply with your account details so we can investigate further.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Muhammad Waqar,
We are sorry to hear about your experience and understand your frustration regarding your withdrawal.
Our records show that the withdrawal method requested could not be processed at that time because there were still deposits that needed to be returned through the original method used. We understand this may have been frustrating, but the applicable withdrawal process was followed and the available options were explained by our Customer Experience team.
Regarding the spreads, if you experienced an unexpected spread widening, we would be happy to review the specific trades and provide further clarification.
A member of our team will reach out to you soon to assist with your concerns and explain the available next steps.
XM Team 🚀
BIG. FAIR. HUMAN.
Công ty này lừa đảo
Công ty này lừa đảo, giam giữ lợi nhuận của tôi, mọi người không nên giao dịch công ty này nhé, công ty này không xứng đáng để đánh giá 1 sao.
28. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä XM
Chào Nguyen Linh!
Cảm ơn bạn đã đánh giá. Đội ngũ của chúng tôi hiện đang điều tra trường hợp của bạn. Một thành viên trong đội ngũ của chúng tôi sẽ liên hệ với bạn ngay khi cuộc điều tra hoàn tất.
Cảm ơn vì sự kiên nhẫn của bạn.
Đội ngũ XM 🚀
QUY MÔ, MINH BẠCH, NHÂN VĂN
Worst broker never give you withdrawal
Worst broker never give you withdrawal
19. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä XM
Dear mohd jisan,
We apologize for any inconvenience you have experienced with your withdrawal. We take such matters seriously and would like to investigate your case further to ensure a satisfactory resolution. In order to assist you better, we kindly request that you reply to the Find Reviewer request we sent to you through Trustpilot. By providing us with your data, we will be able to locate your account in our system and address your concerns promptly. Thank you for your cooperation, and we look forward to resolving this matter for you.
XM Team 🚀
BIG. FAIR. HUMAN.
I have been scammed by this platform
I have been scammed by this platform. I deposited 500 USD via UPI, but the funds were never credited to my account. Following this, I raised a support ticket (Ticket ID: NIBXF9) under my account (Account Number: 92044339) and contacted their team. The only response I received from their agents was to remain patient while their team investigated the issue.Shortly after, they suddenly terminated my account, claiming there was "unauthorised access." This claim is completely false, as I have only ever accessed my account from two of my own secure devices. They have cut off my access and refused to return my funds.
19. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä XM
Dear Jack,
Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
Don't slove my problem till yet.how…
Don't slove my problem till yet.how many days I wait. All personnel who deposit XM account please don't deposit this broker is a fraud broker
16. elokuuta 2026
Oma-aloitteinen arvostelu
XM Pro has already disconnected me to access my account for 18 days
XM Pro has already disconnected me to access my account for 18 days. I still have more than US$ 67,000 in my account.
I have already sent 15 emails to them to let me login to my account and withdraw my investment back, but they sent me emails and request me to pay another $50,000 to them.
I believe that this request is scam and illegal and rejected to pay. Then, they stopped me to login to my account.
Hope XM help me to get access to my account..
14. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä XM
Dear Liping Wu,
We’re sorry to hear about your experience and understand your concerns regarding account access and the funds in your account.
We take such claims seriously and would like to review the circumstances of your case. We’ve sent you a Find Reviewer request on Trustpilot. Please reply with your account details so we can investigate further and assist accordingly.
XM Team 🚀
BIG. FAIR. HUMAN.
Very disappointed with this broker
Very disappointed with this broker
Support says the case has been escalated, leaving you waiting for days, only to come back with bare minimum response
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä XM
Dear Kenli,
We’re sorry to hear about your experience and understand your frustration with the communication and delays.
We’d like to review your case and better understand what happened. We’ve sent you a Find Reviewer request on Trustpilot. Please reply with your account details so we can investigate further.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Kenli,
We understand your disappointment and appreciate your feedback regarding the communication and handling of your request. Your case was reviewed by the relevant team following your request for account closure, and the outcome was communicated to you accordingly.
As part of this process, you were informed of the implications of permanently closing the account and the applicable outcome regarding the funds already deposited and traded while the account was active. No further deposits were made after you initially raised your concerns and before the account restriction was applied.
We kindly ask you to refer to the relevant email correspondence sent to your inbox for the full details of the case. If you require any further clarification or have questions, please contact our Customer Experience team at support@xm.com or reply directly to the team that sent you the email.
XM Team 🚀
BIG. FAIR. HUMAN.
Very poor response
Very poor response! My name is M Rashid account no. 323748625. Account disable without any reason, submitted all documents from more than 3 months, my deposit stuck, poor response on live chat. No response from support!
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä XM
Dear Muhammad Rashid,
Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Muhammad Rashid,
Following a review of your case, we can confirm that the relevant teams requested official bank documentation to verify your profile and proceed with your withdrawal. Specifically, an official bank statement showing your full name and bank account number was required. As the requested documentation was not provided in the required form, the relevant team was unable to proceed with the withdrawal process.
The termination of the business relationship and the reasons for the decision were communicated to you in the “Important Notice: Termination of Business Relationship” email. For further information, we kindly advise you to review that correspondence.
If you still require clarification or have questions regarding the outstanding requirements, please contact our Customer Experience team at support@xm.com or reply directly to the team that sent you the email.
XM Team 🚀
BIG. FAIR. HUMAN.
Worst Experience Trading with XM…
Worst Experience Trading with XM Trading. Unfortunate charges in my account by XM Trading and when checked in chat they are saying they dont have any history of the charges and suddenly they blocked my account and when i requested for a refund they are looking to verify my account and they still keep charging me. When you are not able to verify a customer account for a refund how do you charge the customer. Highly NOT RECOMMENDED
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä XM
Dear The Light in life,
We’re sorry to hear about your experience and understand your concerns regarding the charges and account verification.
We’d like the opportunity to review the transactions and account status in detail. We’ve sent you a Find Reviewer request on Trustpilot. Please reply with your account details so we can investigate the matter further.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear The Light in life,
We understand your concerns regarding the account adjustments, account status, and withdrawal request. Following a review, the adjustments made to the account were related to a chargeback received in connection with a previous deposit, and you were informed of this by the relevant team.
Following the termination of the business relationship, your withdrawal request for the remaining balance is subject to the completion of the required verification process. The relevant team has reviewed the documents provided and advised you of the outstanding documentation required to proceed. At present, the required documents remain incomplete, so the withdrawal cannot yet be processed.
Please refer to the latest email from the relevant team for the specific documentation required. If you require any clarification or have further questions, please contact our Customer Experience team at support@xm.com or reply directly to the team that sent you the email.
XM Team 🚀
BIG. FAIR. HUMAN.
Terrible experiencia con XM
Experiencia negativa con XM – retiro no autorizado a una cuenta que no es de mi propiedad
Quiero dejar constancia de mi muy mala experiencia con XM y advertir a otros usuarios.
En mi caso, se produjo un incidente de seguridad en mi cuenta y se autorizó/procesó un retiro hacia una cuenta que no me pertenece y que yo no autoricé.
Lo más preocupante es que, según la respuesta que recibí de XM, la empresa reconoce que mi cuenta fue cancelada debido a un supuesto “incidente de piratería informática”. Sin embargo, la solución que me ofrecen es simplemente abrir una cuenta nueva con otro correo electrónico, enviar una selfie con mi documento de identidad y realizar una verificación telefónica.
Mi preocupación principal sigue sin resolverse: ¿cómo fue posible que se autorizara un retiro hacia una cuenta que no es mía? Considero que esto plantea serias dudas sobre los controles de seguridad y los procedimientos de autorización de retiros.
Espero que XM investigue formalmente lo ocurrido, explique cómo se produjo esta operación y adopte las medidas necesarias para solucionar el problema y proteger los fondos de sus clientes.
Comparto esta experiencia públicamente para que otros usuarios tengan conocimiento de lo sucedido y puedan valorar cuidadosamente los riesgos y las medidas de seguridad de la plataforma.
XM: espero una explicación clara y una solución concreta respecto al retiro que yo no autoricé.
8. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä XM
Estimado Javier Obregón,
Para poder ayudarle y ser siempre transparentes con nuestras respuestas, pedimos a los usuarios que verifiquen su experiencia con nosotros facilitándonos sus datos. Le hemos enviado un mensaje privado solicitando sus datos personales para poder investigar lo que puede haber ocurrido con su cuenta. Por favor, póngase en contacto con nosotros, le esperamos.
El equipo de XM 🚀
GRANDE. JUSTO. HUMANO.
-------------------
Estimado Javier Obregón,
Lamentamos saber de su experiencia y entendemos sus preocupaciones con respecto al retiro en cuestión.
Nuestro equipo correspondiente revisó el caso tras el incidente de seguridad reportado. El retiro se procesó automáticamente poco después de ser solicitado. Si bien ciertos detalles de seguridad y de la transacción no pueden divulgarse públicamente, nuestro equipo de Experiencia del Cliente puede proporcionar directamente la información disponible sobre el retiro y ayudarle con cualquier otra consulta.
También ofrecemos opciones adicionales de seguridad para la cuenta, incluida la autenticación de dos factores mediante aplicaciones de autenticación compatibles.
Un miembro de nuestro equipo se pondrá en contacto con usted próximamente para brindarle más asistencia y aclararle los próximos pasos disponibles. Agradecemos su paciencia y comprensión.
El equipo de XM 🚀
GRANDE. JUSTO. HUMANO.
Totally scam company I mean they do…
Totally scam company I mean they do their best to lose your money high spread and swap. They may provide fast deposit and withdrawal but usually spread can widen without reason especially in session opening time and during news☹️
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä XM
Dear Amirbek Azamov,
In order for us to help you and also to be transparent with our responses, we do ask reviewers to verify their experience with us by providing their details. We have messaged you privately requesting your personal insights so we can look into what may have happened to your account. Please get back to us.
XM Team 🚀
BIG. FAIR. HUMAN.
My funds were withdrawn without my…
My funds were withdrawn without my authorization despite 2FA enabled
I have been a client of XM and recently faced a serious issue. My account had Two-Factor Authentication (2FA) fully enabled for security, yet my funds were withdrawn to a different account without my request or approval.
I immediately contacted XM support and compliance, asking for detailed transaction logs, including IP address, device information, and location of the withdrawal. Unfortunately, until today I have not received a satisfactory explanation or the requested details.
This experience has severely affected my trust, especially since I expected stronger protection for accounts with 2FA enabled. I hope XM takes this matter seriously and provides full transparency to its clients.
des arnaqueurs j ai toutes les preuves
10. elokuuta 2026
Oma-aloitteinen arvostelu
Account closed after facial…
Account closed after facial verification failure $1,073 withdrawal rejected
XM Account Member: 113269555 .
Also my transaction id for this withdrawal : 2682644311
I requested a $1,073 withdrawal, and the next day XM closed my account due to an alleged facial verification failure
I am the legitimate account holder and am willing to provide all requested documents to verify my identity . My withdrawal was rejected, and XM stated that my profits would be deducted. I also now appear to be potentially IP-banned from accessing XM , no clear timeframe was provided for the review I am cooperating fully and simply want a fair resolution and the return of any funds that legitimately belong to me.
I think I will update this review once XM resolves my case.
7. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä XM
Dear Mamoune,
Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Mamoune,
We understand your concerns regarding the account closure and rejected withdrawal. Following a review by the relevant team, the account was permanently terminated after the required facial verification checks could not be successfully completed. You were notified regarding the reason for the decision and the documentation required to complete the review and process any remaining eligible balance.
The termination decision is final, and the notification provided serves as the final correspondence regarding this matter. We kindly ask you to refer to that notification for the full details of your case.
If you require any further clarification or have questions, please contact our Customer Experience team at support@xm.com or reply directly to the team that sent you the relevant notification.
XM Team 🚀
BIG. FAIR. HUMAN.
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