XM  Arvostelua 

They have frozen the funds in my account. And they won’t deposit my money back into my account. Despite my repeated requests, they keep rejecting my balance withdrawal requests.

A client with XM since 2016 in Burkina Faso, I made the mistake of trusting them simply because they are a regulated broker. With every loss, I questioned myself, thinking the problem came solely from my trading choices. It was an illusion. A series of totally aberrant position closures prompted me to audit my MT5 accounts (67114173, 60577165, and 400417371). The verdict is final: out of -€52,997 in cumulative losses, -€22,149.84 stem from unjustifiable server anomalies and prices disconnected from the real market.
Here are the technical facts that XM is trying to cover up today:
• Executions at Off-Market Prices: When cross-referencing my data with external and neutral interbank feeds (TradingView, Bloomberg, other brokers), I discovered that XM closed some of my positions at price levels that never existed on the real market at the time of the events. "Ghost wicks" or artificial spread widenings were used to collapse my margins, immediately trigger forced closures of my positions, and cause losses on multiple occasions.
• Mathematically Impossible Stop Outs: My trading logs display staggering margin levels at [so -292.89%] and [so -14,133.33%]! Any trader knows that a Stop Out is triggered at a positive threshold. Such a negative level proves either a critical bug in their system or a brutal and instantaneous manipulation of prices by the broker, preventing any normal execution.
• Ghost Stop Losses: The server executed closures under the reason "Stop Loss" with a value of 0.00, even though I had set no Stop Loss on these positions! The system invented orders to cut my transactions.
• The Ostrich Strategy and "Archived Accounts": Confronted with this evidence through a formal complaint, XM hides behind copy-pasted sections of its charter regarding "slippage" and volatility. Worse: they dare to claim that the exact conditions can no longer be verified because the accounts were archived after 90 days of inactivity. This is a flagrant violation of compliance rules. Archiving an account for the client does not grant the right to erase server logs, which must be kept for years!
My advice:
• If you are already an XM client, regularly audit your operations, because after 3 days have passed, no claim can be made according to their clause. I learned this the hard way.
• If you are not a client, Flee XM. If I had been lucky enough to come across a testimony like this, I would have saved a lot of money and time. Do not make the same mistake I did. They bet on the fact that you will blame yourself for your losses without ever checking their charts.
After ten (10) years of relationship, when I asked them to provide the server data for the suspected operations, XM showed its true face. But I am not going to leave it at that: I will submit the entire case (Reference: ROJ6SO) to its regulator.
I am already sharing my testimony, and I hope it will be useful to someone.

🚨 IF YOU WERE AFFECTED BY THE XM OUTAGE ON SEPTEMBER 4, 2026, PLEASE FILE YOUR OWN FORMAL COMPLAINT.

I have already filed a formal complaint regarding my own experience during the NFP period, when I was unable to properly manage my positions.

My complaint concerns an outage I experienced between approximately 15:30 and 16:11 server time, including difficulties accessing trading platforms and managing positions. My account suffered a documented loss of $5,046.42, and XM Compliance responded under reference 5XSX8W.

If you experienced similar problems, don’t assume that someone else will report it. Put your own experience on the official record.

📂 Submit your evidence

Include whatever applies to your situation:

• MT4/MT5 trade history and deal IDs
• Account statements
• Screenshots or recordings
• Journal/error logs with timestamps
• Emails and Live Chat records
• Your communications with XM Support/Compliance
• XM’s final response
• Any documented financial impact

⚠️ Don’t just accept a response you disagree with

If XM provided you with a calculation based on hypothetical or alternative prices, explain why you believe those prices do not represent what you could actually execute while you were unable to access or manage your account.

Keep your complaint factual and attach the evidence supporting your position.

📝 File your own complaint

If you were affected, consider submitting your evidence directly to the Belize Financial Services Commission and identify the regulated entity and relevant licence information applicable to your account.

Your complaint is your evidence. Your timestamps are your evidence. Your trade history is your evidence.

The more affected customers independently document and report what happened, the more complete the regulator’s record can be.

Don’t just complain in Telegram, Reddit, X, or trading groups.
If you believe you were affected, document it and put it on the official record.

📢 If this outage affected you, please share this with other affected XM customers.

Regarding the issue I had on 4 September during Nfp. I filed an internal complaints with XM and got a reply from them with some random calculation claiming even if the chart was running as usual and normal I wouldn’t have had the chance to close trades in time .. long story short they refused to refund me and gave some stupid excuse just to brush it off their shoulders.. I filed internal and without solutions or a better explanation so now I’m going to file against them , don’t care if I get the money back but still gonna file against them .. they need to stop stealing deliberately from people with their dirty tricks .. stop with the bs response here - I already sent you a proof and you sent me a normal market stats and price which was the chart I was provided with .. moreover the market didn’t stop me out at 15:30, 04 sec but later .. your team just sends some random parameters and you think I’m accepting that??

Hey guys please may you continue to keep your evidence against XM so that we can get their platform terminated soon when we all sue them for stealing!!! Please keep all evidence dont loose hope soon we will be ready to sue them and get them terminated. IF YOU WOULD LIKE TO JOIN IN IN SUING XM PLEASE DO RESPOND TO MY REVIEW. KEEP THE EMAILS THE VIDESO AND THE PICTURES AS PROOF.

⚠️⚠️I am writing this to warn every retail trader about the unfair execution practices and deceptive pricing mechanics of XM Global Limited on MT5.
Case Details:
MT5 Account ID: 411199533
Asset: XAUUSD (Gold)
Lot Size : 0.03
Date of Event: September 11, 2026 (During CPI News Announcement)
Pending Order: Sell Stop Order #170046625 placed at 4321.13 with defined Risk Management / Stop Loss.
What Actually Happened:
During the CPI news release, instead of normal execution, my Sell Stop order experienced extreme artificial slippage and was triggered far below at 4314.58. Simultaneously, within milliseconds, an immediate stop-out deal #180537635 was executed at an abnormally inflated price of 4352.26. This sudden spread expansion and execution anomaly completely wiped out my account balance, causing a direct loss of $113.04 USD.
Broker Response & Admission:
When I raised a formal dispute with XM Customer Support and Client Relations Manager (Sidra Lashari), they officially rejected my refund claim citing market volatility. However, in written communication, they admitted that internal "price filtration rules" were applied during execution.
This clearly proves that XM does not reflect transparent, actual chart market prices to clients during news releases and uses internal filters to force stop-outs and liquidate client accounts.
Conclusion:
XM Global refuses to compensate for this execution anomaly. I am demanding a 100% full refund of $113.04 USD. Traders, beware of trading news events with XM Global—their price filtration rules will drain your equity.

XM Global – NFP Trading Incident and Unresolved Compensation Dispute

On September 4, 2026, during the U.S. Nonfarm Payrolls (NFP) release, I experienced a serious issue with XM Global while trading GOLD (XAU/USD) on MT5.

My platform froze for approximately five minutes when the news was released. I had placed two sell orders before the freeze, expecting them to execute according to the market movement. However, I did not receive the expected profits from those trades.

What concerns me most is that a third buy order of 0.5 GOLD appeared on my account, despite me not placing that order. I also raised concerns that my original orders were no longer visible in my MT5 account, although I had evidence of them through MQL5 Charts.

I contacted XM Global and provided details of the incident. After their investigation, they offered compensation of $100.50. I appreciate that they reviewed my complaint, but I do not agree that this amount adequately addresses the financial loss I am disputing.

I believe the investigation should address all three affected orders, including the two sell orders and the unexpected buy order, and explain why my sell orders were not executed as expected while another order appeared on my account.

I am requesting a transparent explanation, a complete review of the trading records, and a fair resolution based on the actual orders and market conditions.

Potential XM customers should carefully consider my experience and the importance of reliable platform execution and responsive customer support during high-impact news events.

Title: XM refuses to pay out $100 profit for over 2 months – Account #317526093

Review:
I have been trying to withdraw my legitimate $100 profit from XM Global (Account #317526093) for over 2 months.

Despite submitting full verification documents — including Passport/ID copies for both parties, complete MEXC crypto deposit transaction proofs with TxIDs, and written family explanations — XM AML Unit refuses to process the payout.

Instead, they demand a government-notarized declaration bearing a physical stamp for a minor internal family transfer of around $100. In Turkey, obtaining notarized and translated documents costs MORE than the account balance itself, creating an intentional, financially prohibitive barrier to withhold client funds.

Support emails just loop me back with template replies. This is an absolute nightmare over a small amount. I demand XM to accept the existing digital verification and release my $100 balance immediately.

UPDATE (September 16, 2026):
XM replied asking for requested documents, but this is a CIRCULAR TRAP.

I have ALREADY provided full passport copies, MEXC transaction proofs, TxIDs, and written family explanations. XM AML team insists ONLY on a physical notarized/translated declaration from Turkey for a tiny $100 family transfer — a document that costs MORE than the entire $100 balance itself!

Demanding a $150+ notarized paper to release a $100 balance is a clear strategy to force clients to abandon their funds. I will NOT delete this review until XM accepts digital verification and releases my $100.

I  am writing to formally and strongly object to your decision to nullify my trades and close my trading account 317498120 based on the allegation of arbitrage activity.

I categorically reject the allegation that I executed opposite trades between my accounts or coordinated with another XM client to exploit bonuses, leverage, negative balance protection, or any other favourable trading conditions. I have not knowingly participated in any such activity or coordinated my trading with any other person.

The trades identified in your email—853116888, 853114719, 853114720, 853114718, 853114717, 853114716, 853114721, 853114715, 853114713 and 853114714—were trades executed through my account as part of my own trading activity. I therefore strongly dispute the basis on which the profits from these trades have been nullified.

I would also like to highlight an important point regarding the bonus. I deposited funds and traded after the bonus/promotional offer was communicated and offered to me by XM through Ahmad, my XM Relationship Manager/Executive. I relied on the promotion offered by an official XM representative when funding and trading the account. It is therefore extremely concerning that my legitimate trading activity is now being characterized as an attempt to exploit promotional conditions.

Furthermore, my trading records show substantial GOLD trading activity and profits, including a displayed P&L of approximately USD 4,251.71 for the relevant period. I also have records of my deposits/funding transactions and trading history, which I am prepared to provide as supporting evidence.

Accordingly, I request that XM conduct an independent and detailed re-review of my case and provide me with the following:

1. The exact evidence and transaction-level analysis relied upon to conclude that I engaged in arbitrage or coordinated trading, including the specific trades/accounts allegedly forming the opposite side of the activity.

2. The specific clause(s) of XM's Terms and Conditions that XM alleges I breached and an explanation of how each identified trade violated those provisions.

3. Clarification as to whether XM alleges that another account was connected or coordinated with mine and, without disclosing another client's personal information, the factual basis used to establish such alleged coordination.

4. A complete calculation showing the amount nullified, the original account balance, deposits, trading profits/losses, adjustments and the final amount XM intends to return.

5. A review of the promotional/bonus arrangement communicated to me by Ahmad, my XM Relationship Manager, and confirmation that this communication has been considered during your investigation.

6. Reinstatement and return of all funds/profits that were nullified if XM cannot substantiate its allegations with clear evidence.

I am requesting that this matter be formally escalated to XM's Compliance Department and Complaints Department rather than treated as a routine customer-service inquiry.

I expect a written response addressing the above points and a fair opportunity to challenge the evidence relied upon before my legitimately earned trading profits are permanently confiscated/nullified.

If this matter is not satisfactorily resolved and the disputed funds are not restored, I reserve my right to pursue the matter through the relevant financial regulator/complaints authority applicable to the XM entity under which my account is registered, including the FSC where applicable, and to document my experience publicly through platforms such as Trustpilot. I would, however, prefer to resolve this matter directly and professionally with XM.

Please treat this email as my formal complaint and objection and provide me with a complaint/reference number for further correspondence. I also request that XM preserve all account records, trade execution records, login/IP records, promotional records and communications relevant to this dispute while the complaint is under review.

I look forward to your prompt written response and resolution.

Kind regards,

Midhun

XM Account: 317498120

La plataforma transmitía inicialmente una gran competencia y organización. Su sistema profesional, su información convincente y su fácil configuración me ganaron rápidamente la confianza. Poco después de registrarme, un analista se puso en contacto conmigo, me guió a lo largo del proceso de inversión y me aconsejó que empezara con un depósito modesto para tantear el terreno. Ver las primeras ganancias reflejadas en mi panel de control reforzó mi confianza y, al mantenerse esas ganancias de forma constante, me sentí cómodo depositando una cantidad de capital significativamente mayor, convencido de que estaba realizando una operación segura y rentable.
La situación cambió por completo cuando intenté retirar mis fondos. En lugar de tramitar el pago, la plataforma me exigió inesperadamente una comisión por adelantado. Suponiendo que se trataba de un procedimiento habitual, la pagué, pero eso solo abrió la puerta a un ciclo interminable de cargos sorpresa. Cada solicitud de retirada desencadenaba nuevas exigencias de pago con justificaciones sin sentido, obligándome a veces incluso a pagar la misma comisión exactamente varias veces. El servicio de atención al cliente solo ofrecía respuestas vagas y contradictorias que eludían mis preguntas, lo que dejaba dolorosamente claro que las ganancias mostradas no eran más que una táctica de cebo para sacarme más dinero.
Al darme cuenta de que la comunicación directa era un callejón sin salida, busqué ayuda externa y me puse en contacto con 𝚉𝚊𝚕𝗶𝗩𝗮𝘅. Su equipo abordó mi caso con una estructura, claridad y transparencia notables. Llevaron a cabo una evaluación detallada de mi situación, establecieron un plan de acción claro y me mantuvieron informado en cada paso del proceso. Gracias a sus esfuerzos persistentes, se recuperó con éxito la totalidad de mi saldo.
Esta experiencia pone de relieve señales de alerta fundamentales en las inversiones en línea: las comisiones de pago inesperadas, las exigencias de pago recurrentes y un servicio de atención al cliente evasivo son importantes señales de alarma. Verifica siempre las plataformas a fondo, realiza una investigación exhaustiva y mantén la cautela ante cualquier propuesta que prometa beneficios sin esfuerzo.

Después de probar todos los Brokers me quedo con XM, me decidí a abrir mi club de trading para enseñar esta habilidad gratis, ya voy para dos años con ellos y más de 850 miembros operando con ellos también, plataforma intuitiva, retiros rápidos, tipos de cuentas Standar y ultralow y micro para tener spreads competitivos, tuve la oportunidad de conocer sus oficinas en Grecia y ver todo desde dentro, también gracias a la experiencia de mi club he entendido las malas prácticas que hacen algunos traders dentro de los Brokers, retirando a métodos de pago diferentes al titular de la cuenta, y demás detalles que para un broker regulado son de estricto cumplimiento, a nivel general en dos años con ellos puedo decir que mi experiencia ha sido maravillosa, en el mercado hay muy buenas opciones y me quedé con ellos
No solo porque sus 15 años de experiencia pesan sino porque realmente siempre
Son los #1 en todos los eventos de la industria.

Si no me creen pregúntenle a chat GPt comparen con otros Brokers y prueben fondeando con 100 o 200 usd para que saquen sus propias conclusiones.

My account id 410583318 verification is pending from 4months and my 976$ are stuck in account and xm is not taking any action.

WROST BROKER, News Trading Profit cancelled, really disaponted, dont use this broker, this is a Professional scam

I experienced serious execution latency on the MT5 platform during gold market volatility on August 7, 2026. The platform froze, preventing manual order management and wiping out my initial $900 deposit.

When I contacted customer support to raise a technical dispute regarding the server delay and request a refund of my $900 deposit, my trading account was terminated and further communication was blocked.

A formal regulatory complaint has been submitted to the Belize Financial Services Commission regarding this issue. I advise traders to be aware of platform stability and execution issues during high-volatility news events.

To whomever wanna open with this company , I had a very bad experience, they already verified my account with my KYC and once I made a profit and asked for withdrawal they denied my from withdrawing and even didn’t allow me to take my capital (850$) although I sent them my proof of payment … never trust them

Third class broker I have ever seen. Ihave opened a lot of 0.05 when I have $50 in my account. It even didnot move to the stop loss. I opened gold at 4472 for sell. My stoploaa was 4478. However it closed on 4473 automatically. Moreover, it shows me of $74 loss. Just stupid broker and dont bother to see my case. Disgusting

Who is here after 04.09.2026 NFP news. Such a scam broker. Closed all my sell positions when the news came out. Even now i can not access to my XM application

Pending Withdrawal of $300 for 7th Months – Account No. 381574670

I am writing to formally complain about my pending withdrawal.

*Account Details:*
- *Name:* Muhammad Sabir
- * XM Account No. 381574670
For the past 7th months, my withdrawal request of *$300 USD* has not been processed. I have submitted all required documents and have followed up multiple times, but I have not received my funds or a clear resolution. Unfortunately, they have also blocked my xm account

This long delay is causing me serious financial difficulty. I kindly request you to:
1. Immediately investigate and process my withdrawal of $300 USD
2. Provide me with a written explanation for this 7th month delay
3. Confirm the expected date when the funds will be credited to my account

Please treat this as urgent. If I do not receive a satisfactory response and the funds within 5 business days, I will be forced to escalate this matter to the relevant financial regulatory authority.

I have attached my ID and account statements for your reference.

Thank you for your immediate attention to this matter.

Sincerely,
Muhammad Sabir
XM Account No. 381574670

This broker XM broker is full of mind games when it comes to when you want to withdraw your money they want many proofs of payments they are very doggy when it comes to payments they don't want to pay my money they are very very bad when it comes to paying