I had an excellent experience with Janine at the Wyse store on Kings road. Janine was super supportive in helping me procure a top and then a second item from another store.The lady I spoke with at th... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Clothes are great quality and store staff are extremely welcoming. However their Customer service needs improvement- they don’t seem to answer the phone, are very slow and often ignore WhatsApp messa... Näytä lisää
I love the style and quality of your range which suits my age group . However my recent purchase was returned due to the puff sleeves not being obvious re the marketing . Then the day after I ret... Näytä lisää
This shop was a delightful find in Southwold whilst I was on holiday and a great opportunity to have a look in store rather than on line as I normally have to. The ladies were absolutely delightful... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Wyse London is a womenswear brand with joie de vivre. Whatsapp | +44 7874 685848. Email enquiries@wyselondon.com. Tag us #wyselondon.
Yhteystiedot
Yhdistynyt kuningaskunta
- enquiries@wyselondon.com
- wyselondon.com
4,7
Erinomainen
459 arvostelua
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Dissapointing customer service
I visited the York store which is a stunning building. Initially the experience was lovely, the staff member was engaging by complimenting the jeans I was wearing and helpful although I was dropped like a red hot brick when another customer was clearly buying more than me! Her help in finding an alternative size did not happen. My sister, who I was shopping with, put the items I had tried on back as there was no help on offer while I went upstairs to add a scarf to a skirt I had tried and decided to buy. A different member of staff rang through my purchases and took my cash. When she asked the original member of staff for a five pound note as change I was made to feel such a nuisance with the original assistant bordering on rude. After leaving we went into another shop a couple of doors down and the service there was second to none, even when I paid in cash there!
Dissapointing service in a bricks and mortar shop, and we wonder why online shopping is taking over.
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä wyselondon.com
Thank you for taking the time to share your experience with us, and I’m truly sorry to hear that your visit to our York store fell short of expectations. While I’m glad the initial interaction was positive, it’s disappointing to hear that the level of service wasn’t maintained throughout your visit.
Your feedback about feeling overlooked and the interaction at the till is especially concerning. This is not the standard of service we aim to provide, and I completely understand how frustrating and disheartening that must have felt. Please be assured that we will address this with the team to ensure situations like this are handled with far more care and professionalism in the future.
We really appreciate you bringing this to our attention, as it helps us improve.
My experience of my first purchase in…
My experience of my first purchase in the shop in Marylebone High Street was exemplary and the welcome and assistance I had was wonderful. I had an enquiry about sizing and the helpful lady who served me went to the stockroom and got me the perfect size which was so much appreciated.
Thank you for your great customer service and my experience.
Dr Gillian Aston
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä wyselondon.com
Thank you so much for taking the time to share your lovely review. We’re delighted to hear that your first visit to our Marylebone High Street shop was such a positive experience. It’s wonderful to know that our team member was able to help you find the perfect size and make you feel welcome and supported.
Your kind words truly mean a lot to us. We hope you enjoy your purchase, and we look forward to welcoming you back again soon!
Vastaus yritykseltä wyselondon.com
Thank you so much for your review! We’re glad to hear you had a good experience and enjoyed the variety. Hope to see you again soon!
The Southwold ladies are great
I went in to the Southwold store to try the dark midnight Pea coat the ladies persuaded me to try on the cocoa one which I was reluctant to do. I bought the cocoa one a colour I didn’t think suited me - it did.
8. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä wyselondon.com
Thank you so much for sharing this! The Southwold ladies really are fantastic — they have an amazing eye. I’m so glad they encouraged you to try the cocoa pea coat; it’s always a great feeling when you discover a colour you didn’t expect to love, and it ends up suiting you perfectly. Enjoy wearing it!
Lovely things
25. lokakuuta 2025
Vastaus yritykseltä wyselondon.com
Thanks a lot! We’re happy you think so. 😊
If you’re shopping in York for cloths don’t miss Wyse
Had a day out in York with my daughter and we popped into Wyse out of curiosity. Beautiful clothes and store layout. Both of us found clothes that we couldn’t resist buying despite the difference in age - real quality and amazing really feminine designs you don’t find elsewhere. But the main reason for the 5 star review is the staff who were so helpful, provided great advice and ideas and created such a friendly inviting atmosphere. They clearly loved what they were doing as well as fully behind the brand and company ethos.
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä wyselondon.com
Thank you so much for your wonderful review! We’re delighted to hear that you and your daughter enjoyed your visit to our York store. It’s lovely to know that our collection appealed across generations — that’s exactly what we strive for! We’re especially thrilled that our team made your experience so enjoyable; they’ll be over the moon to read your kind words. We really appreciate your support and hope to welcome you both back soon for another visit.
Pre ordered a product and was surprised…
Pre ordered a product and was surprised to find my payment had been taken. When I queried it I was told this guaranteed delivery for me. Chased when the product was showing on the website and found that they were not going to deliver and they offered a refund and discount on a further purchase. I will never use the company again, but I wonder how long it would have taken them to offer me the refund had I not chased?
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä wyselondon.com
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how disappointing this must have been. This is certainly not the level of service we aim to provide.
We appreciate you bringing this to our attention, as feedback like yours helps us review our processes and ensure we communicate more clearly in the future.
I just want to thank the lovely staff in the York store who have….
I just want to thank the lovely staff in the York store who have been so helpful with a recent item that I returned. I only got Caroline’s name, but everyone I spoke to was really helpful. I love Wyse in Southwold too, again staffed by lovely people.
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä wyselondon.com
Thank you so much for your kind words! We’re so pleased to hear that Caroline and the team in our York store were able to help you — and that you’ve also enjoyed visiting our Southwold shop. We’re incredibly proud of our wonderful teams and will be sure to pass your lovely feedback along to them. We really appreciate your support and hope to see you again soon!
Vastaus yritykseltä wyselondon.com
Thank you so much for your lovely feedback! We’re so happy you enjoyed your visit and found the team welcoming 😊 We can’t wait to see you again soon!
Love the colour (ox blood) and perfect…
Love the colour (ox blood) and perfect timing for cold weather!
26. lokakuuta 2025
Vastaus yritykseltä wyselondon.com
Thank you so much for your lovely review! We’re so glad you love the oxblood colour — it’s such a rich, timeless shade and perfect for the colder months. Enjoy styling it this season!
Vastaus yritykseltä wyselondon.com
Thank you so much for your kind words! We couldn’t agree more — Sarah is an absolute star 🌟 We’ll be sure to pass on your lovely message to her — it’ll make her day!
Visited your York shop beautifully…
Visited your York shop beautifully styled space in gorgeous old building excellent staff who had lots of suggestions. Only went in for a look came out with 4 purchases all lovely
26. lokakuuta 2025
Vastaus yritykseltä wyselondon.com
Thank you so much for sharing your lovely feedback! We’re delighted to hear you enjoyed visiting our York store — it’s such a special space, and the team there will be so pleased to know their styling suggestions helped you find some beautiful pieces. We hope you love wearing your new purchases and look forward to welcoming you back soon!
Wonderful shopping experience!
I wanted to try the Remy dress in dark fig but the size 10 had sold out everywhere. I popped into the Marylebone store and the lovely lady working located one on the Kings road. I called them and they held the dress for me to try on - extending the hold as the northern line was down and I was stuck!
Trying on in the Kings road store is such a lovely hassle free experience- staff are lovely and suggestions on how to accessorise to the dress were very helpful.
And the dress…? It is absolutely gorgeous on - I really love it and will wear to absolutely every Christmas event, friends lunch to evening theatre. It is one of those rare finds that just works. Thanks to the team in Marylebone and the King’s Road!
25. lokakuuta 2025
Vastaus yritykseltä wyselondon.com
Thank you so much for your wonderful review! We’re thrilled to hear that our teams in Marylebone and King’s Road were able to help you find the Remy dress in Dark Fig. It’s great to know that your in-store experiences were seamless and enjoyable, and that you love the dress as much as we do! We hope it makes you feel fabulous at every festive occasion this season. We’ll be sure to pass your kind words along to both teams — they’ll be delighted to hear them.
Poor quality cashmere!
Poor quality cashmere!
Itlike a nice cashmere mix jumper on the photos , in reality it’s poor quality! After twice wearing it , it created so much pile and shedding, when I told the customer service, they said it was normal.
Not to this degree. Shame because they’re not so cheap at £280
25. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä wyselondon.com
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your jumper didn’t meet your expectations. We take great pride in the quality of our cashmere, so we’re disappointed to learn about your experience
Really helpful staff
Really helpful staff, lovely shopping experience. Thank you
23. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä wyselondon.com
We really appreciate your lovely feedback! It’s great to know our staff made your shopping trip enjoyable. Thank you for choosing us — we look forward to welcoming you back!
Excellent customer service in the…
Excellent customer service in the Marylebone store this morning. Thoughtful and kind with a warm greeting and the assistant ordered an item online for me because it wasn’t available in store.
18. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä wyselondon.com
Thank you so much for your kind words! We're delighted to hear that you had a great experience at our Marylebone store. It's wonderful to know our team provided a warm welcome and went the extra mile to assist you. We'll be sure to pass along your lovely feedback to the team — it means a lot to us. We hope to see you again soon!
Just love Wyse
I love everything about Wyse from the regular Live sessions to the stories on Instagram - the clothes are all just so well made using the best fabric's.
They may be on the higher end for pricing but the quality is excellent - keep doing what you’re doing Wyse team 😊
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä wyselondon.com
Thank you so much for your kind words and continued support! We're so happy to hear you're enjoying the Live sessions, Instagram stories, and—most importantly—our clothes. It means everything to us that you appreciate the quality and care we put into every piece. Your encouragement truly keeps us inspired. We promise to keep doing what we love—just for customers like you 😊
YORK…
A wonderful experience in your newly opened York store. Gorgeous clothes, very lovely helpful staff. It’s the most amazing building. The glass of Prosecco went down a treat! Needless to say some serious purchases!
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä wyselondon.com
Thank you so much for your lovely review! We're thrilled to hear you enjoyed your visit to our new York store — it truly means the world to us. We're so glad you loved the space, the team, and of course, the Prosecco! We hope you’re enjoying your new pieces and can’t wait to welcome you back again soon for another wonderful experience.
My Wyse Experience
I have been shopping with Wyse since the first lockdown. I loved watching Marielle on instagram lives showcasing her new launches. I love all of my Wyse purchases. They are consistently great quality and they usually fit beautifully, I’m only 5,2” so that’s a big bonus. I have always had a positive experience if I’ve needed to contact customer service. Returning items is easy, although refunds are a little slow. The only real negative I can think of is that sometimes items can be on a long preorder
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä wyselondon.com
Thank you so much for your lovely and thoughtful review! It’s wonderful to hear that you’ve been with us since the very beginning — and that Marielle’s Instagram Lives helped bring a little joy during lockdown. We're so pleased that you love your Wyse pieces and that the fit works well for you — especially as a petite customer, that means a lot! We're also glad to hear your experience with our customer service has been positive.
We really appreciate your feedback on preorders and refund timing — we’re always working to improve and will absolutely take your comments on board. Thank you again for your continued support!
The whole shopping offer from Wyse is…
The whole shopping offer from Wyse is great. The connection on social media I adore. And the clothes are different from those you generally find on the internet. Well done for doing something stylish and different!
29. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä wyselondon.com
Thank you so much for your kind words! We're thrilled to hear that you’re enjoying the Wyse shopping experience and our presence on social media. It means a lot to know that our pieces stand out and bring something a little different to your wardrobe. Your support truly inspires us to keep creating stylish and unique collections. Thanks again for being part of the Wyse community!
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