There was an error, and charged my CC account, but was reversed immediately as soon as I brought it to their attention. I have been a customer for many years, and mistakes have been few and far betwee... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I use this app on my ipad, it's really intuitive and a great, environmentally friendly way to read magazines. I recently had an issue with a magazine subscription auto-renewing earlier than expected... Näytä lisää
Yritys on vastannut
The customer service team were positively amazing. They listened to me and helped me out . So professional. It's very rare these days to have amazing customer support. Would recommend these amazing... Näytä lisää
Yritys on vastannut
Utilizzo ormai da diversi anni questa edicola virtuale per riviste online e mi sono sempre trovato molto bene nella consultazione e lettura, utilizzando anche le relative app, su diversi sistemi. Og... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Zinio transforms your favorite print magazines into digital format. Same content. Same design.Delivered over the Internet. Straight to your desktop.
Yhteystiedot
Yhdysvallat
- support@zinio.com
- www.zinio.com
4,2
Hyvä
418 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service!
The customer service is always quick, friendly and effective. The app sometimes struggles to load when not connected to a network, but that is not always the case. Other than that, the app works really well and trustworthy.
12. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Hi Marno, many thanks for your kind review! All our teams are committed to provide a fully multiplatform service to let all our readers read comfortably on any device or computer, and reading comments like yours is truly incredibly rewarding. Thanks so much! Should you have any other feedback, needed help with any of your subscriptions or even if you were looking for the best offers, please don't hesitate to contact our team via live chat or email at support@zinio.com. We will be happy to help!
A problem solved.
A problem was sorted out to my satisfaction, what else could I want?
7. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review Michael. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
The app was refusing to load the…
The app was refusing to load the magazine, she got me started with a few hints but had to turn it over to the support team. I was a bit annoyed but they had it fixed in two days. Great service and prompt replies. I'm glad Zino has most of my magazine subscriptions handled. Knowing I have first rate technical support means a lot to me.
2. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review Chris Thrush. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Very frustrating!
Very frustrating!
I have been a subscriber to New Scientist for a number of years, but have not read one for a little while due to "life getting in the way".
Now I try to download previous issues - on my android tablet - and have only manged to get 2 in nearly an hour.
Yes, I'm only trying one at a time, and my tablet is less than 50cm away from my wireless modem.
No other devices are using the wireless connection the same time.
It's Sunday morning 6.45am so local internet traffic is low.
Yes my tablet OS is up to date.
The issue I'm trying now has been "queued" for 10 minutes.
Frankly the Zinio android app is rubbish. PC app works, but hey I don't carry my PC with me and I can't transfer files from one to the other.
I've even tried un-installing and re-installing the app, but got at leas six "an unexpected error has occurred" messages while syncing was happening.
About to try again for the third time.
5. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your Julie. We are very sorry to hear about your experience. In order to help you resolve the issue you had on the website and while your purchase, please contact us providing detailed information along with the exact magazine name at support@zinio.comquoting ref #1282803
Excellent Customer service-- very…
Excellent Customer service-- very responsive to any concerns.
13. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Vastaus yritykseltä Zinio
Thank you for your review 谷 賢次. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Informazioni…
Ho chiesto al costume care informazioni su una rivista e mi hanno risposto subito!!!
Ottimo servizio!!!
6. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Grazie per la sua recensione. È bello sapere che siete soddisfatti del servizio offerto dal nostro team. Grazie mille per la sua recensione a 5 stelle! Se possiamo aiutarla per qualsiasi altra cosa, non esiti a contattare nuovamente il nostro team. Siamo sempre felici di aiutare i nostri lettori! Buona giornata!
A quick response
They were quick to respond to my request and the issue was resolved within a couple of days.
29. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review K L Clark. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Problem solved in no time
My question was replied to promptly, and my problem solved immediately with no extra effort from my side.
28. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Vastaus yritykseltä Zinio
Thank you for your review Jose Antonio. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
This app works ready ands easy to use
This app works ready ands easy to use. Plus they have lots of good magazines everything from tech to music, and lots more for everyone from all walks of life.
I do enjoy hanging out getting a good read in during parts of my days
Thanks Zinio
Best
Alec
25. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review Alec Curran. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Fantastic customer service and a great app
I use this app on my ipad, it's really intuitive and a great, environmentally friendly way to read magazines. I recently had an issue with a magazine subscription auto-renewing earlier than expected before I could cancel it. I reached out to Zinio via their website who responded and resolved the issue within just a few hours. Fantastic service! Zinio often have offers on their subscriptions and I'm looking forward to choosing my next magazine with them.
17. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Hello Nichola, thanks so much for your comments. We are delighted to hear about your good experience with our service and support. We offer a 24/7 service to offer permanent service and help our customers. If we can help you further enjoy our app, please contact us at support@zinio.com quoting ref #1269724. Thanks for your review and have a wonderful day!
One Of The Few
I was unable to sleep so decide to carry out some of my smaller administration tasks, during the early hours of the morning, that I had been putting off for a period of time. When dealing with Zinio I was most surprised to receive a reply, very shortly after sending my request, stating that it had been sorted out. On checking out the result of the action carried out, it had been done and to my great satisfaction. Not only was I surprised with the quickness of reply and carrying out of my request but also that it was carried out in the silent hours (UK) when most companies are closed so meaning that it would not normally have been actioned until normal office opening hours. I sent several other small requests to various UK companies throughout the night and as yet I have only received one other automated reply at midmorning today and I am still waiting for the others to reply. "Hats Off" to this company for their efficiency. It is something that is sadly lacking now in this so say busy world that we live in. If only more companies were like this one and took a leaf out of their book then the country of UK would be back on track in no time at all. This company got on with the job in hand and completed it in record time, unlike most companies that now appear to not be interested and hide behind the COVID crises and use it as an excuse as to how it has impacted on their lack of staff, which seems to have become the norm now when wanting something done in the UK. If a company is efficient then there is no excuse needed but if a company is grossly inefficient then all excuses are used whether it be Brexit, pandemics or staff shortages. We have become a country of useless greedy lazy wasters with the exception of those few that are out there. Well done to the Zinio staff and keep up the good work. Thank you very much from a very happy customer.
4. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Hello David, thanks so much for your comments. We are delighted to hear about your good experience with our service and support. We offer a 24/7 service to offer permanent service and help our customers. If we can help you further enjoy our app, please contact us at support@zinio.com quoting ref #1266439. Thanks for your review and have a wonderful day!
I didn't get an email warning me my…
I didn't get an email warning me my subscription was going to auto renew, but they did promptly refund me when I contacted them.
15. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review Hel M. It's great to hear you are happy with the service our team provided. Thanks so much for your 4 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Excellent and fast assistance
29. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review Ivan Peytchev. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Practically instant response to my in…
Practically instant response to my in app support request as well as resolution of my problem. Awesome.
30. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Hello Assaf. Thank you for your comments and review. We are happy to help you. Feel free to contact us if you need further assistance.
Have a nice day
You respond so quickly and professionally
I found it difficult to change the email address that I had been using to a new mail address and couldn’t locate where to access it in the site.
A personal message that wasn’t A BOT 🤖 makes all the difference.
23. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review Tracey Willig. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Vastaus yritykseltä Zinio
Thank you for your review Samar. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Good customer support and great…
Good customer support and great magazines.
25. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review John lt. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
The support agent immediately came on…
The support agent immediately came on line, as I was having problems placing orders. Other sites, you may have to wait an indeterminate amount of time.
I've been a client of Zinio for many years, and have always been very satisfied with its service.
22. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review John lt. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
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