YOKKAO  Arvostelua 

308
TrustScore 3.5/5 tähteä

3,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I had an excellent experience with YOKKAO’s customer service and would especially like to thank Mae for the outstanding support. We had recently moved from Japan to the U.S., and with everythi... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I had made several mistakes like forgetting to add an item to an already-placed order and also changing one item (essential gloves) to another kind (black flame gloves). But Mae and Yokkao customer se... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

I’ve purchased from them twice. My first order was around mid-2004 and included 12oz Angry Bunny boxing gloves, Muay Thai pants, and shirts. My second order was more recent and included a pair of... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

absolute disgraceful service, I will never deal with this company again. I like their clothes branding and stuff but customer service is awful, i ordered 2 pairs or shorts didn't realise they were pr... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Urheiluvaatevalmistaja
  2. Urheiluvaateliike

Yrityksen kirjoittama

Yokkao is a manufacturer apparel and equipment based in Thailand. From a complete range of products to international fight events and an unceasing drive in promoting the sport, YOKKAO’s 360-degree operations are unprecedented in the history of Muay Thai. Yokkao operates with warehouses in Asia, Europe and USA.


Yhteystiedot

3,5

Keskitasoinen

TrustScore 3.5/5 tähteä

308 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 56 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,5

Kaikki arvostelut

(308)

70 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

A little expensive for quality

I’ve purchased from them twice. My first order was around mid-2004 and included 12oz Angry Bunny boxing gloves, Muay Thai pants, and shirts. My second order was more recent and included a pair of 16oz gloves along with some Muay Thai clothing.

Overall, my experience has been slightly above average. Delivery was fairly quick on both occasions, which I appreciated. However, despite being a well-known celebrity brand, the material quality felt fairly average. Given their premium pricing, the products didn’t quite live up to expectations.

I’ve also purchased Muay Thai gear from Bangkok brands such as Blegend and Banchamek, which are significantly cheaper yet offer excellent quality. If you’re in Thailand, buying locally tends to provide much better value for money.

22. joulukuuta 2025
Oma-aloitteinen arvostelu
YOKKAO -logo

Vastaus yritykseltä YOKKAO

Hello,
Thank you for your feedback and for ordering from us more than once, we appreciate your support.
Our gear is handcrafted in Thailand and designed for performance use, with strong focus on materials, construction, and design standards. Pricing reflects this production level and product development approach.
We value your perspective and will continue working to improve every collection we release.
Best,
YOKKAO Team

Saanut 1/5 tähteä

Ordered a custom shorts on December 8

Ordered a custom shorts on December 8, 2025 and it’s almost been 2 months without any contact or information about the package.

8. joulukuuta 2025
Oma-aloitteinen arvostelu
YOKKAO -logo

Vastaus yritykseltä YOKKAO

Hello,
To assist you, we’ll need your order number and the email address used for the purchase. Please contact our customer service team at customerservice@yokkao.com
and include these details so we can locate your order and review the status as quickly as possible.
We look forward to helping you resolve this.

Best,
YOKKAO Team

Saanut 5/5 tähteä

Good communication and solid product quality

Good communication from customer service and solid product quality. Delivery took a bit longer due to a pre-order, but everything was handled well.

23. tammikuuta 2026
Oma-aloitteinen arvostelu
YOKKAO -logo

Vastaus yritykseltä YOKKAO

Hello,
Thank you so much for your kind review! 🙏
We’re really happy to hear you appreciated the communication from our Customer Service team and the quality of the products.
We also truly appreciate your patience with the pre-order delivery time.
Thanks again for your support, and we hope to see you back soon! 🥊🔥

Best,
YOKKAO Team

Saanut 1/5 tähteä

Poor quality

We bought shirt and shorts for nearly 100 pound he only wore tshirt twice and it's all came undone on sleeve threaded. I raise case as we only had it for a week and came back no not covered won't do anything as it looks like it's been close to velcro. Absolutely shocking I wouldn't mind my partner has ordered him gloves and shin pads for 350 last week if I had known this we wouldn't have give them anymore money. Never again should have read the reviews first and gone somewhere with decent quality especially after paying premium prices , customer service number #241685617

16. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I bought 2 pairs of gloves and shin…

I bought 2 pairs of gloves and shin guards on December 10th 2025 and have only come today 17th of January and only the gloves have arrived and the 8oz gloves I got feel like 8oz kids and the 12oz gloves feel like a 10oz kids horrible service I don’t recommend

17. tammikuuta 2026
Oma-aloitteinen arvostelu
YOKKAO -logo

Vastaus yritykseltä YOKKAO

Hello,
Thank you for your review, and we’re sorry to hear about your experience.
Please contact our customer service team at customerservice@yokkao.com and include your order number, so we can check the status of your shin guards and assist you with the sizing issue on the gloves. Our team will reply within 48–72 hours.
Best,
Yokkao Team

Saanut 1/5 tähteä

3 months No serious updates

Very disappointing experience. I ordered a pair of gloves on November 22nd and was told to expect an 8-week wait, but I am now past that timeframe with no clear updates.

Customer service does not respond to emails, which makes the situation even more frustrating—especially considering this was a Black Friday purchase, so a refund is not even an option.

Lack of communication and long delays are unacceptable for a brand of this level. I would not recommend ordering unless you are ready to wait indefinitely without any answers.

16. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I order a pair of gloves on Dec 19

I order a pair of gloves on Dec 19, 2025, and it is Jan 14, close to a month already and I have not heard nor received any replies to my 2 email inquires regarding the status of my purchase and or shipping info. The website tells you to check shipping status on SHOP.com, however, the site simply says "waiting on delivery". Is this a lost cause and I'm out $200??? I find it very difficult to shop this brand again.

15. tammikuuta 2026
Oma-aloitteinen arvostelu
YOKKAO -logo

Vastaus yritykseltä YOKKAO

Hello,
Thank you for your review, and we’re very sorry for the delay and the lack of communication. You are definitely not out of $200.
Please contact us at customerservice@yokkao.com
and include your order number, so our team can locate your purchase and provide you with a full update. We will reply within 48–72 hours.
Please also note that this item was purchased on pre-order, which involves an estimated 6–8 weeks waiting time, as stated on our website.
Thank you for your patience,
YOKKAO Team

Saanut 5/5 tähteä

Excellent company.

Excellent company.
The gloves shorts and schin guards are the best in the business.
I can't wait to shop again.

11. tammikuuta 2026
Oma-aloitteinen arvostelu
YOKKAO -logo

Vastaus yritykseltä YOKKAO

Hello,
Thank you so much for the kind words!
We can’t wait to have you shop with us again. Thanks for your support and for being part of the YOKKAO family!

Best,
YOKKAO Team

Saanut 5/5 tähteä

Yokkao is the best product with the fastest delivery process

Yokkao delivers fast, and makes tracking your package simple and easy. If there’s any questions about products or release dates or anything of the sort, yokkao makes it a point to get back to you fast, and when they do, they are very courteous and helpful. Besides that, yokkao gear is top of the line. I have been doing Thai boxing on and off since I was 14, I am now 29 and yokkao is by far my favorite company for all of my boxing needs.

2. tammikuuta 2026
Oma-aloitteinen arvostelu
YOKKAO -logo

Vastaus yritykseltä YOKKAO

Hello,
We really appreciate you taking the time to share your experience.

We’re glad our products and support have been part of your training, and we look forward to being there for you in the future as well.

Best,
YOKKAO Team

Saanut 5/5 tähteä

I just received my muay Thai shorts and…

I just received my muay Thai shorts and boxing gloves. just love their product and in best quality

1. tammikuuta 2026
Oma-aloitteinen arvostelu
YOKKAO -logo

Vastaus yritykseltä YOKKAO

Hello,
We’re glad to hear you’re enjoying the shorts and gloves and that the quality met your expectations.

Thanks for sharing your experience!

Best,
YOKKAO Team

Saanut 5/5 tähteä

Excellent customer service

Excellent customer service. The team was very responsive and helpful, assisted me with changes to my order, and provided clear solutions throughout the process. Communication was smooth and professional. Very satisfied with the experience.

8. tammikuuta 2026
Oma-aloitteinen arvostelu
YOKKAO -logo

Vastaus yritykseltä YOKKAO

Hello,
We’re really glad to hear you had a positive experience and that everything went smoothly throughout the process.

Your feedback means a lot to us.

Best,
YOKKAO Team

Saanut 5/5 tähteä

I ordered gloves and kicking pads to…

I ordered gloves and kicking pads to Sweden without any problems. It took a little time, but I placed the order during Black Friday, so I guess they had a lot to do. 🙂

28. marraskuuta 2025
Oma-aloitteinen arvostelu
YOKKAO -logo

Vastaus yritykseltä YOKKAO

Hello,
Glad to hear everything arrived without any issues.
You’re absolutely right, Black Friday is a very busy period for us, so we appreciate your patience.
Enjoy your gloves and kicking pads, and see you again soon! 🥊
Best,
YOKKAO Team

Saanut 5/5 tähteä

Brilliant service

Brilliant service. Couldn’t do enough for me and their speed of response was brilliant. My whole experience with YOKKAO has been amazing.

6. tammikuuta 2026
Oma-aloitteinen arvostelu
YOKKAO -logo

Vastaus yritykseltä YOKKAO

Hello,
Thank you so much for your kind words!
We’re really happy to hear you had such a great experience with YOKKAO. Providing fast, attentive service is something we truly care about.

Thanks again for your support!
Best,
YOKKAO Team

Saanut 1/5 tähteä

Ordered 14oz gloves at the 26th of…

Ordered 14oz gloves at the 26th of November and apparently the order is still being processed with no response to my emails. Already January and no updates!

3. tammikuuta 2026
Oma-aloitteinen arvostelu
YOKKAO -logo

Vastaus yritykseltä YOKKAO

Dear Valued customer,
Thank you for your review.
We aim to reply to all customer emails within 24–48 hours. If you haven’t received a response, please double-check that your message was sent to customerservice@yokkao.com
and that the email address was entered correctly.
To help us assist you faster, please make sure to include your order number in your message. Our customer service team is always available and ready to help.
Thank you for your patience.

Best,
Yokkao Team

Saanut 4/5 tähteä

At the end, i received my package

I order boxing gloves, but never received them. When I contact them, they not respond. Very sadly, because it was a Christmas present.

After this message , costumer service contact me and i received my package.

27. marraskuuta 2025
Oma-aloitteinen arvostelu
YOKKAO -logo

Vastaus yritykseltä YOKKAO

Dear Valued Customer,
We’re sorry to hear about this and understand how disappointing it must be, especially as it was a Christmas present.
Please contact us directly at customerservice@yokkao.com and make sure to include your order number so we can assist you properly. We reply to all emails within 48–72 hours during busy periods (often sooner).
We also kindly ask you to double-check that the email address was entered correctly when contacting us.

Best,
Yokkao Team

Saanut 1/5 tähteä

Yokkao ist nicht zu empfehlen

Yokkao ist nicht zu empfehlen. Ein bestelltes Shirt ist offensichtlich an eine falsche Adresse geliefert worden und nie bei mir angekommen. Auch der Leiferdienst DPD entzieht sich der Verantwortung. Yokkao schreibt dauernd, ich solle ein Foto meines Zustellortes und des Briefkastens senden. Beides habe ich mehrfach getan. Leider will man das Problem offensichtlich nicht verstehen, um sich der Entschädigung zu entziehen.
45 € in den Sand gesetzt.
Es sollte ein Geschenk werden.
Es war mir eine Lehre.

26. joulukuuta 2025
Oma-aloitteinen arvostelu
YOKKAO -logo

Vastaus yritykseltä YOKKAO

Dear Valued Customer,
We’re sorry to hear that you were disappointed with your experience.
We would like to clarify that we did try to assist in this case. In order to review the situation internally and see whether we could take any additional action on our side, we requested photos of the delivery location and the mailbox.
Unfortunately, it appears that these photos were sent only to the shipping company and not directly to us. Without receiving this information ourselves, we were unable to proceed further or escalate the case internally.
Please note that the shipping carrier and YOKKAO are two separate companies, and while we work closely with our logistics partners, we do not have direct control over their delivery processes or final decisions.
We regret that we were unable to reach a satisfactory resolution and appreciate your feedback.

YOKKAO Team

Saanut 1/5 tähteä

Return policy sucks

Accidentally bought the same item twice. Return policy rejected my request to give me a refund. Unbelievable. No one wants store credit for stuff that is extremely overpriced. Never ordering from here again.

22. joulukuuta 2025
Oma-aloitteinen arvostelu
YOKKAO -logo

Vastaus yritykseltä YOKKAO

Dear Valued Customer,
We’re sorry to hear about your experience.
As outlined in our return policy, refunds cannot be issued for orders placed in error once they have been processed and received. This policy is clearly stated on our website and applies equally to all customers.
In such cases, store credit is offered as the available alternative. While we understand this may not be the outcome you were hoping for, we must apply our policies consistently.
We appreciate your feedback and regret that this experience did not meet your expectations.

YOKKAO Team

Saanut 2/5 tähteä

Quality products but AVOID purchasing from website

I simply cannot recommend shopping at Yokkao, which is a shame because their products themselves are good quality (the only reason this is not a lower score).

I purchased multiple items from the website in November and December 2025. After carefully using their sizing guide to select the correct sizes, I discovered upon delivery that the sizing was completely inaccurate. For example, I am 188cm (6ft 2) and the large shin guards extend past my knee.

I requested an exchange (for a medium) and was then required to submit multiple photos, provide various body measurements, and pay for the return postage as well as the shipping cost for the replacement, despite the fact that I followed their sizing guide exactly. On top of this, I was informed I would also need to pay the price difference because the original item had an automatic discount applied at the time of purchase.

To be clear: it appears Yokkao do not offer refunds. If you want an exchange, you must pay return shipping, pay shipping again for the replacement, and you lose any discount applied to your original order.

To make matters worse, some items I paid to return for exchange are now “no longer available”, and I have been offered store credit instead; again, because they do not provide refunds.

So, after spending hundreds of pounds, I am left with some decent equipment, a t-shirt that is far larger than stated on the website, another that is far too small, and store credit I cannot use for the item I originally wanted.

This is simply terrible customer service.

Importantly, the customer service agents themselves were polite and professional throughout. The issue lies entirely with Yokkao’s store policies, which place all the risk on the customer and, based on the circumstances described above, may not be compliant with UK consumer law.

On a separate note: during this same period, I made a purchase of multiple items from Hayabusa. The majority fit exactly according to their sizing guide; however, one item was quite tight. After contacting their customer service, they immediately offered a full refund. Once I uploaded the return tracking number to their system, the refund was automatically processed without having to wait for the item to be received. This allowed me to place a separate order for a larger size straight away. The customer service representative also ensured free shipping and applied a discount so I did not miss out on my Black Friday offer.

That is customer service done right.

3. marraskuuta 2025
Oma-aloitteinen arvostelu
YOKKAO -logo

Vastaus yritykseltä YOKKAO

Dear Valued customer,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience with sizing and exchanges did not meet your expectations.
While our sizing guides are based on manufacturer specifications, fit can vary depending on body proportions and personal preference, especially for protective equipment. For this reason, when an exchange is requested, we may ask for photos and measurements to help ensure the most suitable alternative is selected.
As outlined in our store policies, we do not offer refunds on delivered items. Exchanges are subject to availability, with return and reshipping costs covered by the customer. Promotional discounts applied at the time of purchase cannot always be carried over. If an exchanged item becomes unavailable, store credit is offered as an alternative.

We appreciate your acknowledgment of our customer service team’s professionalism and regret that the overall experience was disappointing. Your feedback has been noted and will be reviewed internally.

YOKKAO Team

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