I had an excellent experience with YOKKAO’s customer service and would especially like to thank Mae for the outstanding support. We had recently moved from Japan to the U.S., and with everythi... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had made several mistakes like forgetting to add an item to an already-placed order and also changing one item (essential gloves) to another kind (black flame gloves). But Mae and Yokkao customer se... Näytä lisää
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I’ve purchased from them twice. My first order was around mid-2004 and included 12oz Angry Bunny boxing gloves, Muay Thai pants, and shirts. My second order was more recent and included a pair of... Näytä lisää
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absolute disgraceful service, I will never deal with this company again. I like their clothes branding and stuff but customer service is awful, i ordered 2 pairs or shorts didn't realise they were pr... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Yokkao is a manufacturer apparel and equipment based in Thailand. From a complete range of products to international fight events and an unceasing drive in promoting the sport, YOKKAO’s 360-degree operations are unprecedented in the history of Muay Thai. Yokkao operates with warehouses in Asia, Europe and USA.
Yhteystiedot
Domita LLC 7881 W. Charleston BLVD STE 155 , 89117, Las Vegas, Yhdysvallat
- customerservice@yokkao.com
- www.yokkao.com
3,5
Keskitasoinen
308 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 56 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quick response with size exchange/update
The ordering experience was great. I made a mistake with my size and reached out to customer support before the order shipped. They swapped the size on my order and sent updates within 5ish minutes. Great customer care.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Thanks so much for your kind words!
We’re really glad to hear everything went smoothly and that our team was able to quickly assist with your size change before shipping. That’s exactly the experience we aim to provide.
We truly appreciate your support and hope you enjoy your gear, feel free to reach out anytime if you need anything!
Best,
YOKKAO Team
Very helpful 10/10
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Thank you so much for your kind feedback! We really appreciate your support and are glad you had a great experience with us.
Best,
YOKKAO Team
Amazing products and customer service.
My first order unfortunately got lost in transit. After connecting customer service they were quick to respond and very efficient getting to the bottom of the problem. After the problem was identified I was given a chive of options on how to proceed. After I had chosen a replacement product to be ordered a new delivery was quickly arranged, couldn’t ask for better service highly recommend.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Hi,
Thank you for your feedback, we really appreciate it. Glad we could resolve everything quickly!
Best regards,
Yokkao Team
High-quality gloves
High-quality gloves that my daughter really loves. We received excellent support from the customer service throughout the process. We will certainly purchase more gear from this shop again
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Thank you so much for your kind words, we really appreciate it.
We’re delighted to hear that your daughter loves the gloves and that you had a positive experience with our customer service. That means a lot to us.
We look forward to supporting you again in the future!
Best,
Yokkao Team
Issue with Muay Thai shorts
Experienced an issue with the shorts received which was dealt with professionally and promptly by the customer service team. Came up with a fair resolution which meant I was able to receive the product I wanted.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Thank you for your feedback, we really appreciate it.
We’re glad to hear that our team was able to resolve the issue promptly and find a solution that worked for you. Your satisfaction is very important to us.
Enjoy your shorts, and thanks again for your support!
Best,
Yokkao Team
I had the wrong address written down…
I had the wrong address written down and they changed it pretty much immediately good team over there
22. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Thank you so much for your kind words!
We’re really glad to hear that everything was updated quickly and that our team was able to assist you right away. We always do our best to provide fast and efficient support.
If you ever need anything else, we’re here to help.
Best,
Yokkao Team
I am grateful to the staff for their…
I am grateful to the staff for their quick response, personal service, and politeness. Everything was delivered on time. I am very satisfied.
Svetlana from Kazakhstan
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Thank you very much for your kind words, Svetlana.
We truly appreciate your feedback and are very happy to hear that you were satisfied with the service and delivery. It was a pleasure assisting you, and we look forward to supporting you again in the future.
Warm regards,
YOKKAO Team
Overpriced and Poorly Made
For a premium brand, Yokkao’s quality control is embarrassing. I ordered Matrix 14 oz gloves from a distributor in Germany and the first pair had the left glove about 1 cm larger than the right. I returned them, and the replacement had the exact same issue again. Their excuse was that the gloves are handmade so sizes can vary — but these were clearly different in size. Completely unacceptable for such an overpriced product. Never again.
Edit: I appreciate Yokkao’s response, but I’m not sure it’s entirely clear. If one glove is 1 cm bigger in every direction, it will feel and fit completely different from the other one. When you’re dealing with high-end products, the minimum expectation is that they are consistent. Being handmade is not really an excuse. So beware of buying this product without trying it first.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Hi,
Thank you for your feedback.
From your review it appears that the purchase was made through a third-party distributor rather than our official store. In these cases, exchanges and product checks are normally handled directly by the retailer where the item was purchased.
Our gloves are handcrafted, and small variations can occur as part of the traditional manufacturing process. A difference of around 1 cm can fall within normal tolerance and does not affect the performance, protection, or durability of the gloves.
That said, we always take feedback seriously. If you would like us to review the case further, please feel free to contact our support team with photos and details.
Best,
YOKKAO Team
I ordered the wrong size and Mae fixed…
I ordered the wrong size and Mae fixed the problem immediately.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Thank you for your feedback!
We're glad to hear that the issue was resolved quickly and that our team could assist you. Providing smooth and helpful support is always our priority.
We appreciate your support and hope you enjoy your YOKKAO gear!
Best,
YOKKAO Team
Excellent service and HQ products
I received fast and informative support, and the team was always available and very kind. The products are of excellent quality, and I am very satisfied with both the service and the items I purchased.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Thank you for your kind feedback!
We’re really glad to hear that you had a great experience with both our team and our products. Your support means a lot to us, and we hope you continue to enjoy your gear.
Thanks again for choosing YOKKAO!
Best,
YOKKAO Team
Highly Recommended
Support was very responsive and helpful. Even delievered the items to my hotel before i payed for the delievery. And the items feel high quality and sent in a box to not get damaged. Very good!
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Hello,
Thank you for taking the time to share your experience!
We’re really glad everything worked out smoothly and that your order reached you safely during your stay. We hope you enjoy the gear and have great training sessions with it.
We truly appreciate your support!
Best,
YOKKAO Team
Amazing customer service/Products
Amazing customer service. Really went above and beyond. Products speak for themselves, great durability and comfort.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Hello,
Thank you so much for your kind words!
We’re really happy to hear that you had a great experience with our customer service and that you’re enjoying the quality and comfort of our products. Going the extra mile for our customers is always our goal.
We truly appreciate your support and being part of the YOKKAO community!
Best,
Yokkao Team
🚨 DO NOT ORDER FROM THESE GUYS 🚨
🚨 DO NOT ORDER FROM THESE GUYS 🚨
They state a delivery date, and time passes, but it still doesn't arrive. No communication, no updates......NOTHING. You then asked to cancel it as it was needed for a particular date. (Just for clarity, it's been 5 weeks since the order date)
You're then told you can't cancel and to choose something else, since it's all stated in their terms. Just so everyone knows, their terms don't meet consumer law standards here in the UK, so challenge them. I am not claiming the money back via American Express.
AVOID LIKE THE PLAGUE
I wish i had read the many reviews here before purchasing.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Super helpful
Super helpful, responded really quickly and resolved my issue with efficiency and care (I had ordered the wrong colour shorts by mistake). Thank you Jose!
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Hello,
Thank you for your kind feedback!
We’re happy to hear your issue was resolved quickly and smoothly. Our team always aims to assist with care and efficiency.
Enjoy your shorts, and if you ever need support, we’re here for you.
Best,
YOKKAO Team
Just a simple enquiry and response was…
Just a simple enquiry and response was quick by Jose .
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Hello,
Thank you for your feedback!
We’re glad to hear your enquiry was handled quickly and efficiently. Providing responsive support is always our goal.
If you ever need anything else, we’re here to help.
Best,
Yokkao Team
AZIENDA POCO SERIA NON ACQUISTATE
Pessima esperienza con questa azienda.
Ho fatto un’ordine circa un mesetto fa di un pó di roba pagando un importo di 300€ é più.
All’orrivo dell’ordine mi accorgo subito che manca un capo e tempestivamente contatto l’assistenza clienti per avvisare dell’accaduto. (Preciso che il pacco é arrivato nella sua confezione originale senza alcun segno di manomissione).
Morale della favola,dopo numerose email perdi tempo,dove hanno sempre tergiversato sull’accaduto se ne sono lavate completamente lavati le mani scaricando la colpa a non so chi e mi hanno invitato di selezione l’assicurazione del pacco su un prossimo ordine futuro,che mai effettueró da loro.
Ho effettuato anche un reclama tramite paypal dove oggi ho ricevuto risposta che é stato rifiutato.
Finale della storia mi ritrovo con un prodotto ordinato e pagato senza averlo ricevuto.
Quindi consiglio a chi vorrebbe effettuare un’ordine presso questa pseudo azienda di leggere attentamente le recensioni di noi compratori e se potete di non acquistare direttamente sul loro sito altrimenti farete tutti la stessa nostra fine.
NON ACQUISTATE DA YOKKAO,é un azienda che pensa solo al proprio interesse e se ne frega del cliente.
MAI PIÙ.
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Ci dispiace leggere il tuo commento.
A seguito della tua segnalazione abbiamo effettuato verifiche approfondite con il nostro magazzino e il partner logistico. Dai controlli effettuati risulta che l’ordine è stato preparato e spedito completo.
Gestiamo ogni segnalazione con la massima attenzione e secondo procedure precise, per garantire correttezza e trasparenza verso tutti i nostri clienti.
Restiamo comunque disponibili a riesaminare il caso qualora desiderassi contattarci nuovamente indicando il numero d’ordine.
YOKKAO lavora da anni con atleti e clienti in tutto il mondo e la qualità del servizio rimane una nostra priorità.
Cordiali saluti,
Team YOKKAO
Super friendly and helpful customer service
I accidentally ordered the wrong size and contacted customer service right away. Jose immediately helped me and passed on the information that I needed a different size. Super friendly customer service.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Hello,
Thank you so much for your kind words!
We’re really glad Jose could assist you quickly and get the size sorted out. Providing friendly and helpful support is always our goal.
Enjoy your gear, and if you ever need anything else, we’re here to help 🙂
Best,
YOKKAO Team
Thanks Jose for the quick response
Thanks Jose for the quick response.
Ordered the wrong size had a solution to change my order within a couple of hours.
Great service!
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Hello,
Tank you for your feedback!
We’re happy to hear Jose could assist you quickly and help resolve the sizing issue. That’s exactly the kind of service we aim to provide.
Enjoy your order, and feel free to reach out anytime if you need support.
Best,
YOKKAO Team
The staff were very competent
The staff were very competent, friendly, attentive, and responsive! They resolved my sizing issue very quickly. The shorts/outfit are of excellent quality. I highly recommend them!
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Hello,
Thank you so much for your kind words and for taking the time to share your experience.
We’re really happy to hear our team could assist you quickly and that you’re satisfied with the quality of your shorts and outfit. Your recommendation means a lot to us.
If you ever need anything in the future, we’re always here to help.
Enjoy your training and thank you for choosing YOKKAO!
Best,
YOKKAO Team
Customer service was brilliant
Customer service was brilliant. Mae was always un contact.
Bought wrong size shorts for my son, item not eligible for return but still sorted it for me.
Delivery was quick and the quality of the product is amazing.
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä YOKKAO
Hello,
Thank you for your review, we really appreciate it.
Glad we could help with the sizing and get everything sorted.
We hope your son enjoys the shorts and his training 👊
Best,
YOKKAO Team
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