YOOX NET-A-PORTER GROUP Arvostelua 

Ho effettuato un reso in data 2 gennaio, ultimo aggiornamento del tracking 9 gennaio, dopo di che perso, reclamo effettuato il 14 gennaio da loro a poste italiane dicendomi che per il 28 gennaio avrei ricevuto il rimborso, richiamo il call center e mi dice che devo aspettare un altra settimana, e assurdo tutto cio, per niente corretto, non acquistero piu. ordine n 1612YAC8B24027

Mir ist genau dasselbe passiert wie von anderen beschrieben. Ich habe zwei Jacken in unterschiedlichen Größen bestellt, beide wurden in derselben Größe geliefert. Als ich die Jacken zurückgeschickt habe weil sie nicht passen, wurde behauptet nur ein Artikel sei zurück gesendet worden und es wurde nur der Kaufpreis in Höhe von 229€ von einer Jacke erstattet und der Preis der zweiten Jacke wurde zurückbehalten.

Die Versandkosten musste ich ebenfalls selbst tragen was allerdings zumindest grundsätzlich aus meiner Sicht akzeptable ist, da durch den Versand natürlich Kosten entstehen, auch wenn die Einsparungen durch fehlende Verkaufsflächen und Personal vermutlich nicht unterschätzt werden dürfen.

Das ist eindeutig Betrug und auch werde eine Anzeige bei der Polizei erstatten und rechtliche Schritte einleiten. Zum Glück kann man das online nun sehr einfach tun ohne einen Urlaubstag verbrauchen zu müssen.

Auch ich habe mich in einer endlos Schleife aus Hotline Anrufen und Emails mit verschiedenen Mitarbeiten befunden die immer wieder behaupteten, dass nur eine Jacke verbucht worden sei.

Nach langem hin in her wurde mir dann von einem Mitarbeiter geschrieben, dass das Geld überwiesen werden würde, was dann nie geschehen ist. Weshalb ich das jetzt im Januar 2025 wieder aufgreifen musste.

Jetzt werde ich von der Partnerfirma Fantasia darauf hingewiesen, dass sie nicht mehr zuständig sind und ich mich an Yoox wenden soll.

Ich werde nie wieder Sachen bei Yoox bestellen. Einfach unglaublich was hier passiert und wie man hier als Kunde abgezockt wird. Es handelt sich hier wirklich um komplett schamlosen Betrug.

Bestellnummer 0109Y429B23149-A

Seit Jahren eigentlich zufriedener Kunde gewesen, letztens einen Artikel erhalten der komplett anders aussah als am Angebot daraufhin YOOX kontaktiert und den Artikel retourniert... Dann kam die Antwort die Erstattung kann nicht erfolgen, weil der Artikel nicht dem bestellten entspricht... naja passiert wenn man den falschen geschickt bekommt von EUCH. DAS IST BETRUG... SCHAUT EUCH JEDE BESTELLUNG GENAU AN !!!!!!! ANZEIGE WEGEN BETRUG FOLGT AN EUCH...

Datum der Erfahrung: 20. Dezember 2024

Returns 0512877E24ARBR; 12128U7H24ARBR; 0512876E24ARBR:

If you return the products by a courier other than them, they don't give you any money back!! I sent it by DHL, in the correct way
(I paid for the shipping and the very high import rates) and on their website it says that you can send it by any other mail and at your own cost; so they should have returned it to me without any problems.

Ich habe dort zum ersten und letzten mal bestellt! Ich 3 Artikel bestellt von der Marke Liu jo und Armani jedes einzelne Stück ist entweder schmutzig oder extrem veraltet angekommen. Nie wieder mehr!
Pure Frechheit

Am 4.01.25 habe ich ein Herrenhemd bestellt für 87euro. Versandgebühren 9 euro.
Sie können jetzt selbst entscheiden wie seriös das ist.

Terrible . They told me my return was not in the box I shipped to them. I have paid for a jacket I sent back to them using there return shipping label. What a terrible company. I will NEVER buy from them again. AVOID.

Ho comprato un portachiavi a inizio dicembre con consegna presso un punto di ritiro a Zurigo, doveva essere un regalo di Natale. Quando sono andata a ritirarlo, non era più lì perché il personale aveva rilevato che il codice del pacco era lo stesso di un altro reclamato nella stessa giornata, ma con diverso destinatario. Da quel momento in poi è iniziata la mia esperienza surreale. Ho contattato il servizio cliente 5 volte fino ad ora e non ho ancora ricevuto alcun rimborso. Mi hanno addirittura chiesto di contattare autonomamente il loro partner per le consegne per verificare dove fosse il mio pacco. Ogni volta hanno accampato una giustificazione diversa, chiedendomi indirizzo di consegna e prendendo tempo. Trovo che il servizio e l’attenzione al cliente siano pessimi. Mi sono sentita presa in giro.

They do not stand by products. Purchased a very expensive bag from a high quality company that turned out to be faulty and YOOX is refusing to refund/replace or anything. This is beyond BAD service. They will also just ignore your emails/calls.

Nicht mal einen Stern sollten Sie bekommen. Hab mein Paket retourniert. Konnte meine Retoure online bei yoxx nicht anmelden. Kein Retourenlabel war dabei. Yoxx behauptet das bei jedem Paket ein Retourlabel dabei sei. Mein Paket was ich retournierte ist verschollen!!!!!! Ich habe die Retoure selber bezahlt!!!! 15,-- von Österreich nach Italien. Ich muss die Ware bezahlen. Kein Entgegenkommen von yoxx. Nie wieder werde ich da was bestellen.

Ordino due paia di pantaloni con teglie analoghe della medesima marca.
Uno dei due arriva con taglia errata.
Ho dovuto comunque pagare le spese di reso.
Ora, va bene, lo sai che per il reso paghi, se non ti va bene non compro.
Ma, se l'errore é di Yoox, paga Yoox.
Ho fornito foto, aperto reclamo MA non ho avuto risposte, solo un reso a pagamento a mio carico.
Detto questo, non tanto per i 6 euro, ma spiace acquisto su Zalando

I’m honestly beyond frustrated with The Outnet and their handling of my recent order. It’s been a full month, and my order was *lost* by UPS, yet I’ve received absolutely no resolution or compensation. All I've gotten from The Outnet is generic, cookie-cutter responses that provide no actual solution.

After multiple follow-ups, they’ve given me the runaround, constantly telling me they’re "looking into it" or that I need to wait for UPS to resolve the issue. But there’s been no proactive effort on their end to escalate things, and I’m still out the money I paid for my order.

I understand delays happen, but this lack of accountability and communication is just unacceptable for a retailer of this caliber. It’s like they’ve completely abandoned any sense of responsibility once the order leaves their warehouse. I’ve emailed them multiple times with no concrete answers, and each response feels more like a brush-off than an actual attempt to help.

It’s been a full month, and I’m still waiting for my money back, with zero urgency or empathy from their customer service team. I used to love shopping on The Outnet, but after this, I’m seriously reconsidering ever buying from them again.

I had called UPS and they even said that sometimes their drivers drive off with big boxes as they have knowledge of "expensive" retailers. Because I live so close to the Swiss/German border, UPS doesnt even use UPS vehicles to deliver. Its like they hire white vans to deliver UPS packages so they just drive off with the goods and never return. The fact that UPS is telling me this and The outnet is telling me they have alot of issues of this kind but they continue to use them?
My order was about 2500 EUROS and there is no sign i will get my money anytime soon.

If you're considering making a purchase, just know you could be dealing with lost packages and months of frustrating back-and-forth with zero resolution. Absolutely unacceptable.

Erano il sito di e-commerce migliore al mondo, il più quotato. Hanno ucciso la gallina dalle uova d'oro. Lo hanno pagato un sacco di soldi e ora vale la metà, era una eccellenza tutta italiana . Sono e saranno sempre le persone a fare la differenza, ormai l' incompetenza dilaga in ogni angolo del pianeta

Reso prelevato da corriere poste italiane con etichetta predisposta da yoox e mai riaccreditato. Gestione pessima.

Non è più yoox di una volta.
Due acquisti uno peggio dell'altro, descrizioni che non corrispondono, resi a pagamento. Ho disinstallato l'app.

NON TROVO CORRETTO RADDOPPIARE I PREZZI SOTTO NATALE, MAGLIONI CHE ERANO A 200€ DI STAGIONI PASSATE LIEVITATI A 400/450€

TRUFFATORI

HIGHWAY ROBBERY
An order containing two pair of boots, one pair which didn't fit, one pair which was damaged on the inside, was returned to YOOX on Nov. 15, 2024. They allege a turn around time for refunds between 3-5 business days.

Nevertheless, a full month later, YOOX has failed to provide me with a refund. I have screenshots indicating that the boots were inspected and accepted for return, I even have a screenshot that they were refunded. THAT IS A LIE.

Regarding this matter, I have called Customer Service on three separate occasions, emailed them twice. Each time they promise to investigate, each time they fail to offer any resolution.

The last response I received from them indicated that the amount, a whopping $298.07, had been refunded. THAT IS A LIE. It never happened.

As a long time customer of over 12 years, I am totally outraged. Needless to say, they have lost my business FOREVER. Reports to the Attorney Generals of those states that they operate in are forthcoming. These people are CROOKS.

Ordine del 1.12.2024, dopo 10 giorni risposta dal "Produttore", tale Cheval Firenze, per problemi di produzione il suo ordine non potrà essere evaso prima del....
QUINDI ANCHE QUI SI VENDE CIÒ CHE NON SI HA e che ANCORA DECE ESSERE PRODOTTO!
VERGOGNOSA PRATICA commerciale.

Ho sempre acquistato da yoox ..un paio di anni fa si comprava anche abbastanza bene e i prezzi erano concorrenziali rispetto ad altri negozi ..ma ultimamente sono aumentati di parecchio e non c è più la convenienza di una volta (un articolo acquistato a 300 euro ,ora è in vendita in saldo a quasi il doppio) .peccato anche per la spedizione a pagamento adesso per i resi .

We shared our bad experience with the 'new' Yoox refund process some time ago and thought we share an update.
After starting a dispute procedure with Amex (best credit card company there is, from our view), Amex earmarked the whole payment we had made, not just the missing 40 quid.
Surprise, surprise - shortly after Yoox finally reacted, telling us in a rather rich manner that the item has never reached the warehouse, but that they will refund the 40 quid on an exceptional basis this time only!
WHAT?????
Needless to say we sent both items, but SURELY Yoox has a process if and when items get lost or stolen or misplaced - other than customer pays the fallout?!?!
Even Vinted has such a process, let alone the fact that this is part of customer' statutory right in the UK since Yoox control the return process.
Also SURELY ours was not the very first item ever that got lost or misplaced or stolen - what did Yoox do the other customers?!
We've asked Yoox now to explain their procedure since they MUST have one and how they expect the customer to prove dispatch (photos, copy of the pro-forma customs invoice etc.). And, we're considering to report to the UK Trading Standards Board - wouldn't be the first time Yoox's practices are not in line with regulations, the regulator in Italy AGCM, they put a press release 2023/13/PS11852 highlighting this.
Not, that we have nothing else to do. But if everybody always stays silent, who is ever going to ensure these companies act in a fair and transparent and appropriate manner?
Anyways, do not pay on Yoox with anything else other than a credit card. CC providers are legally required to help you out against unfair tactics from retailers.
Just to mention, the Yoox Money scheme won't help you, Yoox is not a bank or CC company, thus not regulated, it's just a FinTech service. If the stuff hits the fan - your're on your own.