YCMC.com Arvostelua 

Vastaus yritykseltä YCMC.com

25.3.2020

I feel very sad for people like you. We're in the middle of a national emergency and you are complaining that we were forced to close our stores by the Governor. This is why your order was cancelled as we could not enter the store where your product resided. Do you not care about your fellow citizens who are facing hardships?

Also, for the record, you were NEVER charged. You only had an authorization against your account and YOUR bank controls how long they will keep an authorization from an account holder.

I personally sent you this note below earlier today:
As we battle through this national emergency, our hope and thoughts are with you, your families, and friends. Please be safe.

Recently, you received a cancellation email regarding your order. Most of our online orders are filled with inventory from one of our 39 retail stores here in Maryland, DC, and VA.

On Thursday, 3/19 and again on Monday, 3/23, our Governor declared that all retail deemed “non-essential”, be closed at 5:00 PM on Monday afternoon. We had 4 hours to comply. Unfortunately, inventory for your order was physically located in a store which has closed due to this medical emergency. This created the cancellation on your order.

We will reopen our stores when the State allows businesses to resume and it’s safe for our employees to return to work. When this occurs, all of the inventory currently in our stores will be available to be purchased online.

Again, our apologies for the cancellation. Please be safe.

Vastaus yritykseltä YCMC.com

18.2.2020

Here are the facts to your order. Like all orders, we typically need 2-4 business days to process and ship orders as our online orders are filled with inventory from one of our retail stores where we have operated for over 70 years. You emailed us on day #3, and then again yesterday (day #4) at 3:50 PM. On your response, and I do quote your words
"Where the hell is my order? I've waited enough!".

My response to you was the following. It was appropriate as I do not wish my team members to be bullied by someone who is being unreasonable. My response (cut and pasted) to you yesterday:

Good Afternoon -
I'm sorry that's it's taken longer than normal and apologize however there is no need to use profanity. Clearly, you seem to be very angry.

We started our sale last week and it drove tremendous volume which pushed our processing teams behind the norm of 2-4 business days to process and ship orders, as we fill most web orders with inventory from one of our retail stores.

With that said, we have not actually charged you as it's only an credit authorization hold. We don't actually capture the authorization until we ship the order. If the timing doesn't work for you, we can cancel the order prior to shipping. If this is your desired wish, please reply and we'll comply immediately.

Please advise.

As the readers of this post will see, we were being very professional and reasonable with you. On your three item order, 2 lines have shipped today and I cancelled the remaining line as it was out of stock.