WPA Arvostelua 

Sophie very helpful

I had a terrible experience with WPA. For the first year I did not have to open a claim. However, just after first coverage renewing, I had open a claim because my nasal congestions were getting worse and more frequently. Initially I had no issue till the day I showed up on the hospital for my first appointment. I started been asked for the approval code, which I had not been given by WPA, even though they had approved my consultation. Out of the blue I was facing a payment of almost £300 and I had make a phone call under huge stress to get the code that I was supposed to have received.
After the consultation things got pretty bad. Since the doctor identified the risk of having surgery, they immediately started asking me to prove that the nasal polypus were not a pre existing condition. How could I know if they were there before if I never had a consultation with NHS checking my nose?? So, they asked the for my NHS clinical record, which proved I had not seek for assistance for this matter.
Then they wanted me to get the transcription from my phone call where I firstly asked for WPA assistance regarding my congestions. They alleged the file says I started suffering from this condition a year ago, like if someone could keep track from their nasal problems on a calendar. So, I understood WPA was doing everything they could to block any further service. I ended up feeling like I was a criminal trying to take advantage of them for a problem I did not even know I had before seeking for assistance.

I spoke with Sophie today and she was very helpful explaining all I needed to do about sending the link Links and what entitlement I had

Always fast and efficient. Staff know the answers and can take action there and then.

Always friendly and helpful when calling, nothing is ever too much for the team. Speaking with Flo today, she helped me with my query quickly and efficiently.

If you're looking at reviews to see which insurance company to sign up with, you can stop now - this is the one! The service is top notch. I spoke to Sophie today, and I can't rate her highly enough. Thank you!

Really great service from staff on the phone, taking time to go through things and answer any questions. My claim has been dealt with really efficiently. Would highly recommend!

Have always found WPA staff to be extremely helpful & easy to deal with.

In my final dealing with Sophie on their helpdesk today (having recently finished employment with my previous employer) to deal with an outstanding invoicing issue - once again they were extremely courteous, helpful & efficient & resolved the issue instantly

Ashleigh was so lovely with me. When you are not sure about an ailment it is the best when the person on the line takes the time to help you understand what you need to do to follow protocol. She was so patient and explained everything well. Thank you WPA for employing people who care 😊

Absolutely the worse insurance company out there.
They will squirm out of paying for whatever reason they can get away with.
Unhelpful and just basically supplying a policy unfit for purpose.
Do not waste your money with this dishonest company

Sophie was very professional in handling my call and very helpful. All my questions were handled in a professional manner. No issues at all

Lovely manner. Very helpful and informative. A pleasure to speak with.

Becky at WPA was very friendly and efficient! An excellent service overall. Thank you.

So far the service has been faultless, I’ve recommended them to many of my colleagues

Very supportive in complicated matters and their customer service has been excellent (thanks again, Sophie!).

I called for the first time not understanding how my PHC works with some of the benefits in my scheme and I was met with such calming patient and helpful energy. Sophie helped me understand anything I needed to and processed what I need so sufficiently. It felt good to have such a service and support to hand. Thank you so much Sophie

Exemplary customer service and support. I have been with WPA for over 10 years now and continue to be wowed by the super helpful team and service me, my wife and my mother all receive whenever we have any enquiries or need help. I have hers do other providers who put so many barriers in the way and refuse to pay out for treatments but we have never had that kind of experience at all, quite the opposite. Lorna and Matt have been our account managers all of this time and are so incredibly warm, genuine, helpful and knowledgeable.I can’t recommend them highly enough.

Super helpful friendly and efficient

Telephone was answered quickly, Ruth was professional and helpful with my call today. Had to check something but came straight back with the answer and went through everything with me.

Nathan at WPA was calm, friendly and efficient! An excellent service overall.