Wonga Arvostelua 1 620

This company goes from bad to absolute worst. Raised a complaint last year that went to the FOS. FOS upheld this complaint and Wonga were instructed to refund me some money. This was agreed by Wonga and included using some of this refund to pay off an existing loan taken out in June. All straightforward and easy. Refund landed in my account in October 2017 and thought no more. In December 2017 a debt collection agency emailed me to ask about paying my loan. Wonga hadn't paid off the old loan (despite keeping the money from my refund), hadn't been in touch at all and sent my loan to a debt collection agency. Not only that but my credit file showed my loan as 3 months in arrears in January 2017, months before I had even taken it out, and then showed defaulted! I had credit cards cancelled just before Xmas and couldn't get credit anywhere as my credit file was a mess. Wonga agreed to fix this after pushing from myself and I also received a little compensation, however this took much longer than it should have.

Fast forward to August 2018 and the file is STILL on my credit report, and although showing as settled, it still shows the default and all the late payment markers going back months before I had even taken the loan. Wonga "ruining peoples lives since 2006"

Update: Emailed trustpilot@wonga as per below and got no response. Chased up customer services today and despite the fact I have now shown Wonga their continued mistakes, they have told me to go back to the Financial Ombudsman Service. Absolutely disgraceful response from a shambolic organisation. They claim they can't talk to me now as my complaint was through the FOS. Strange that didn't seem to matter in December and January when I did all the chasing. Spoke to the FOS today who can not believe Wonga are still not doing as they were instructed to do a year ago! This company should be shut down for their unethical practices, blatant disregard to their Ombudsman and clearly not giving a jot about their customers wellbeing. Having the same conversations over and over again is just tiresome

I ask anyone who thinks about taking a loan from this organisation to seriously think if they need the money that much, as you have every chance of finding yourself years later in a financial mess despite not owing this company anything.

Fantastic service and I received the money instantly when I needed it! Would gladly use again

I was surprised how fast it went, few seconds and money was in my account, love it! Will def use this in the future for emergencies.

They not giving me anything, i realy need small amount, but get refused. Thanks for nothing. Waste of time

Really helped me out at little cost short term loan excellent service

Wonga loans are quick and easy. No fuss, no nonsense, just helpful, responsible lending

Great for an urgent and quick money boost in between payments!

A very quick application and the money was in my bank within the hour will be telling friends and family iff they need quick money to use WONGA.100% SATISFIED WILL BE USING AGAIN

I'm very happy with wonga.
I'm very satisfied.

The Banks just can't match Wongas terrific service!

REALLY PLEASED WITH THE SERVICE I RECIEVED

Fast loan without problems. 5

I recommend, the whole procedure carried out exemplary.

Asked wonga for a summary of my loans due to them irresponsibility lending and provided my addresses and emailed them from email address loan confirmations were sent to. Unprofessional and irresponsible lenders and will be going to financial ombudsman after 6 more weeks if this is not looked into